The Art Of Supervisory Skills Workshop

RM1,100.00

 The-Art-Of-Supervisory-Skills-Workshop-HRDF-Trainings

Introduction:

“What makes a GREAT Supervisor? Trust? Listening Skills, Empathy? The answer is the ability to build a TEAM?”

The answer is complex, yet it’s something that can be learned. The good news is that most supervisors are made, not born and many of the characteristics associated with effective supervisory can be assessed, trained, and develop. This program shows how to take supervisors into the future, inspires everyone around you…. And achieve way beyond what is expected!

How Will You Benefit

Participants should be able to:

  • Improve their knowledge on the skills needed for a supervisor
  • Learn to have effective attitude and behavioral patterns
  • Work on improving the relations with staff through EQ elements
  • Understand the impact of proper communications
  • Improve their problems solving skills
  • Understand the important roles they play in the organizations

Who Should Attend

This program is suitable for senior executives, executives, senior supervisors and supervisors.

Methodology

This stimulating program will maximize understanding and learning through content based materials, audio & visual aids, working models, case studies, role plays, feedback & sharing and assessment tools.

Module

  • THE SUPERVISOR ROLES & RESPONSIBILITY?
    • What is a Supervisor?
    • What is a Good and Bad Supervisor?
    • Know Myself & My Supervisory Skill level
    • What Do I Need & Want as a Supervisor?
    • Supervisor Enhancement Tools (Profiling Tools)
  • LEADERSHIP SKILLS
    • Communication Direction
    • Problem Solving & Decision Making
    • Building & Motivating Your Team
    • Leadership Enhancement Tools (Leadership Assessment)
  • COMMUNICATION SKILLS
    • Speaking & Listening Skills
    • Communicating Upward, Downward & Sideway
    • Building Relationship & Rapport
    • Communicating with Different Generations
    • Communication Assessment Tools (VAKAd)
  • EQ AT WORK
    • What is EQ?
    • How to use EQ at Work?
    • Managing Self & Team EQ at Work
    • Managing Difficult Employees & Customers
    • EQ Enhancement Tools (Motivational Analysis)
  • SUPERVISORY MOVING FORWARD PLAN
    • Self-Coaching Skills
    • Team Coaching Skills
    • Personal Action Plan
    • Team Action Plan

Fee: RM 1,100 per pax


Loyalty Points: 1100 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

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