Statistical Process Control




The course educates participants on the theory and application of SPC concepts which are today being recognized as fundamental in Process Management and Improvement. This course is designed in a manner where the requirements of statistics are minimized and practical examples maximized.

At the end of the course, participants should be able to set up the Control Charts and interpret histograms for determining CP and CPK value.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Describe the purpose and use of SPC
  • Select the best measurement system to use for a specific application
  • Identify an appropriate process sampling strategy
  • Determine the basic type of control chart to use
  • Collect data and construct basic control charts
  • Interpret control chart results

Who Should Attend

This course is suitable for executives and supervisors either currently or about to implement Statistical Process control in their work environment. Ability to use calculator with Standard Deviation Function is required.


This course involves a wide range of learning approaches, including self – assessment, case studies, small group activities, discussions, interactive lectures, experimental learning group assignments, exercises and presentation and critique.


    • History of SPC
    • What Is SPC?
    • What Is Statistics?
    • What Is A Process?
    • What Is Control?
    • Prevention versus Detection
    • Data
    • Consequences of Incorrect Data
    • Objective of Collecting Data
    • SQC, SPC and Acceptance Sampling
    • Variation
    • The Presence of Variation
    • Types of Variation
    • Local and System Action
    • Reducing Common Causes
    • Total Product or Process Variation
    • Types of Variation
    • Normal Distribution
    • Normal Distribution
    • Mean, Median, Mode, Skewness
    • Measurement of Dispersion, Range
    • Relationship between Deviation, Standard Deviation and Variance
    • Relation of Sample and Population
    • Symbols, Variance, Standard Deviation
    • Definition
    • Purpose
    • Why Use It
    • When to Use
    • Method of Construction
    • Tally Sheet
    • Histogram Workshop
    • Histogram and Interpretation
    • Common Mistakes of Histogram
    • Objectives of SPC
    • What is a Control Chart?
    • Control Limits
    • Process Control Limit Concepts
    • Choice of Control Chart
    • Most Common Control Chart
    • Which Control to Use
    • Using of Control Chart
    • Developing XBAR Control Chart
    • Control chart for Variables
    • Using XBAR Control Chart
    • Calculation of Limits and Chart Plotting
    • Developing the Control Chart
    • Utilizing the Control Charts
    • Event Log
    • OCAP – Out of Control Action
    • Western Electric Rules
    • I-MR Charts
    • Individual X Process Control Chart
    • Individual Rm Process Control Chart
    • I-MR Charts for Individual Observations
    • Moving Range, MR Calculations
    • Introduction
    • Types of Attribute Control Chart
    • Control Charts for Fraction Nonconforming
    • The Characteristic of Binomial Distribution
    • Development of the Fraction Nonconforming Control Chart
    • P-Chart
    • Analyzing P-Chart
    • NP-Chart
    • Control Chart for Nonconformities (Defects)
    • C-Chart
    • C-Chart Example
    • C-Control Chart
    • U Chart
    • U Control Chart Example
    • What is Process Capability
    • Capability Index
    • Some Considerations
    • Short Term vs Long Term Variation
    • Short Term Index
    • Process Capability Index, CP
    • Example of CP
    • Weakness of CP
    • CPK
    • CPK Example
    • Relationship between CP And CPK
    • Uses of Capability Index
    • What is Capability Ratio
    • Steps in Determining Process Capability
    • Situation of Process Spread
    • Summary of CPK Interpretation
    • Actual Capability Index
    • Calculating PP And PPK Index
    • Which Indices Should be Used

Fee: RM 850 per pax

Loyalty Points: 850 Points

Duration: 1 Day

Note: In-house course is available. Request it HERE


Tejwinder Singh A/L Jujar Singh

With 25 years in management system development, Tejwinder is a much sought after trainer for ISO 9001, ISO 14001, OHSAS 18001 and ISO/TS 16949 ; having trained over 50,000 personnel worldwide. As a pioneer in ISO/TS 16949 quality system management development in Malaysia and Lead Tutor for IRCA approved Lead Auditor Training, Tejwinder has helped numerous organizations implement the QS 9000 and ISO/TS 16949. As a Certified Lean Six Sigma Black Belt, he presents training on Total Quality Management, Six Sigma, Lean Management, 7QC Tools, Root Cause Analysis, Innovative and Improvement Circles, Cost of Quality, Supplier Quality Management, 5S, APQP/PPAP, FMEA, SPC, MSA, 8D Problem Solving, Poka Yoke and other quality audit awareness programmes. He was involved in the assessment of TNB divisions for the TNB’s Presidential TQM Award.


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