Fee: RM 950 per pax
Loyalty Points: 950 Points
Duration: 1 Day
Note: In-house course is available. Request it HERE
In the service industry, apart from face-to-face encounter, the next important first impression of your business is via an initial phone call that comes through the front desk. The first word projected by your front liner does dramatically impact a customer’s perception of your employee’s skills and overall performance.
Upon completion of this program, participants will be able to:
This program is suitable for all front desk personnel and administrative personnel.
This is a highly interactive training programme and participants are learning through practical practices through video tape simulation and hands-on experiential learning activities.