Effective Personality In The Workplace

RM1,200.00

Introduction

Today’s business environment may be supported by technological advances such as office automation and a wide array of computer hardware and software. Despite these available tools to make our work more effective, one of the greatest obstacles at the workplace is the people themselves. While some can work well with others, not all will be able to work as a team in an optimized way. Almost always, personalities clash and productivity suffers.

This program is designed for you to understand the various types of personalities that can be found in the workplace. You will discover how to use this knowledge to create a more conducive environment for everyone to be able to work in harmony.

Objective

Upon completion of this program, participants will be able to:

  • Create a more harmonious working environment
  • Build and improve relationships internally within the organization and externally with the public

Who Should Attend

This program is suitable for Executives, Supervisors, Managers, Team Leaders, Operations Personnel, Technical Personnel, Secretaries, Front Liners, Customer Service, Receptionists, Help-Desk Agents, administrators and everyone who has a stake in the organization’s teamwork

Level for Executives and above

Methodology

The program will be interactive incorporating role-play, video presentation, and group discussions using practical case applications and activities designed for accelerated learning. Psychometric analysis will be incorporated to enhance the participants’ skills in understanding different personality types.

Module

  • OVERVIEW
    • Context Setting
    • Definition Of Personality
    • Managing Blind Spots
    • Optimizing Performance
    • Building Rapport
  • PERSONALITY AT WORK
    • Building A Harmonious Workplace
    • The MBTI Model
    • Identifying Your Personality Style
    • Developing Your Style Towards Effective Relationship Building
    • Shifting Into Positive Action
  • EXTROVERTS & INTROVERTS
    • Getting Re-Energized
    • Processing Thoughts
    • Conveying Thoughts
    • Personality Styles In Communication
  • SENSING & INTUITION
    • Gathering Information
    • Conveying Information
    • Personality Styles In Behaviors
    • Managing Different Working Styles
  • THINKING & FEELING
    • Decision Making Criteria
    • Personality Styles In Decision Making
    • Giving Feedback
    • Receiving Feedback
  • JUDGING & PERCEIVING
    • Personal Preferences
    • Getting Organized
    • Managing Different Personalities
    • Situational Problem Solving
  • THE 16 ROOMS OF MBTI
    • Personality Differences
    • Strengths Of Each Room
    • Areas Of Improvement
    • Managing Stress
  • COACHING WISDOM
    • Other Major Personality Arenas
    • Ownership
    • Different Personality, Different Talents
    • The Secret Of A Great Personality

Fee: RM 1200 per pax


Loyalty Points: 1200 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

Trainer

Steve Lance Lee Heng Kay

Biodata:
Steve holds a Diploma majoring in Hospitality. He started off as an Outward Bound School (OBS) enthusiast and recently received his certification as a PSMB / HRDF trainer. He was previously attached to an established training company as a Marketing Researcher and a full-time facilitator. He has also formerly held the position of Senior Manager in a few event companies over a period of 12 years. He has played a vital role in hosting numerous successful events for many major corporations as well as SMEs in Malaysia.Since 2001, Steve has gathered a great degree of experience in key account management, event sales and marketing especially in the retail and services industry. In his career spanning over 15 years, he has provided critical leadership to teams of people including salespersons, administrative staff, coordinators, facilitators and event crew.

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