Effective Communication and Interpersonal Skills

RM1,100.00

 Effective-Communication-and-Interpersonal-Skills-hrdf-trainings

Introduction:

Communication skill is a critical skill in life. Without it, human life would be in chaos. Thus, to be successful in anything we do, we need to possess a good quality of communication and interpersonal skills.

How Will You Benefit

By the end of this program, participants should be able to:

  • Understand the behavioural styles and effective ways to get messages across to people with different communication styles
  • Learn the concept and importance of effective listening, and how to listen effectively
  • Learn the roles of non-verbal language in interpersonal communication and effective ways to improve on it
  • Learn the skills for dealing with difficult people, anger & criticism
  • Know the proper usage of communication devices
  • Have perfect communication within organization

Who Should Attend

Supervisors, team leaders, line leaders, junior executives, senior executives and front line heads.

Methodology

Essentially participative and practical, emphasizing learning through experience, both from structured activities e.g. role plays, group work, interactive lectures, case studies and discussion from individual experience.

Module

  • INTRODUCTION TO COMMUNICATION AND INTERPERSONAL COMMUNICATION
    • Definition of Communication
    • Definition of Interpersonal Communication
  • UNDERSTANDING COMMUNICATION STYLE
    • Five Communication Style
    • Assertive
    • Aggressive
    • Passive-aggressive
    • Submissive
    • Manipulative
  • 7 MAJOR ELEMENTS OF COMMUNICATION PROCESS
    • Sender
    • Idea
    • Encoding
    • Communication Channel
    • Receiver
    • Decoding
    • Feedback
  • IDENTIFYING COMMUNICATION BARRIER
    • Language
    • Noise
    • Distraction
    • Lack of Interest
    • Discomfort with The Topic
    • Time
    • Too Many Question
    • Other People
  • NON VERBAL COMMUNICATION
    • Definition of Non Verbal Communication
    • Types of Non Verbal Communication
  • LISTENING SKILLS
    • Definition
    • Improving Listening Skills
  • COMMUNICATION DEVICE
    • Type of Communication Devices

Fee: RM 1,100 per pax


Loyalty Points: 1100 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

Trainer

<strong>Casey Tee Keng Chai

 

<blockquote>Biodata:</strong>
Training in multi-lingual (English, BM and Mandarin), Casey Tee is an extremely sought after training specialist both locally and internationally. He is reputed for the subject of Sun Tzu’s Art of War in selling, sales and sales management training, customer service, attitudinal training, and motivation programs. Casey, a NLP Master Trainer also conducts consultancy work to help his clients to increase their productivity, sharpening their strategies for that competitive edge. The impact of his lively, entertaining, and creative training concepts have inspired his participants to attain excellence and peak performance in their organizations. He travels the ASEAN and Australasia regions for training engagements, developing and training participants in his many seminars and workshops to enhance their performance effectiveness. Casey is a popular columnist of the widely circulated Sales Digest magazine in Malaysia a monthly magazine which is read by more than 10,000 sales professionals.

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