Customer Focus

RM1,100.00

 Customer-Focus-HRDF-Trainings

Introduction:

Designed for anyone involved in delivering excellence in customer service. Our approach is to balance a strong process with the mindset, skills and behaviors that produce outstanding results. Everything we do is participative and interactive. There will be work in pairs, small group work, role plays and exercises designed to stimulate, challenge and develop people’s knowledge and skills.

Delivering the WOW!

  • How Focused Are You On Your Customers Requirements?
  • What Is The Value Of One Customer To You?
  • How Well Are You Doing In Delivering Service Excellence?

How Will You Benefit

At the end of the programme you will be able to:

  • Understand and implement the Model of Service Excellence.
  • Demonstrate the delivery of service excellence.
  • Highlight the key elements of service excellence that make the difference.
  • Build rapport and overcome the barriers that prevent it.
  • Develop your verbal & written communication with customers.

Who Should Attend

This program is suitable for Marketing and Sales Professionals. Level for Marketing and above

Methodology

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamental Neuro Linguistic Programming with Action Learning to create an environment where participants will be fully engaged on both conscious and subconscious level.

Training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

Module

  • INTRODUCTION & WELCOME PROGRAMME OBJECTIVES
  • CUSTOMER CENTERED DIFFERENT CENTERS
  • BUILDING RAPPORT & TRUST
  • CUSTOMER NEEDS & EXPECTATIONS
  • SERVICE DELIVERY
  • EMAIL WRITING
  • PUTTING IT TOGETHER

Fee: RM 1,100 per pax


Loyalty Points: 11oo Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

Trainer

Soo Hoo Yoon Hun

Biodata:
Soo Hoo’s notable successes include designing an award winning people development program, Coaching at a contact center to be the Best of the Best Contact Centre in Malaysia, redesigning the sales script which increased conversion by 300%, developed and deployed talent recruitment and retention which reduced attrition by over 50% and coached a business to achieve over RM1Mil a year in profits within 3 years. He has trained participants from over 22 countries in selling skills from face to face, telesales and online sales. His core beliefs are made up of the acronym MADE: The Map is Not The Territory, Abundance of Resources For All, Develop Choice, Do Different Things and Energy Flows Where Attention Goes And Results will Show.

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