Communicate! Learn Powerful Communication Skills To Connect And To Influence – People

RM1,500.00

Introduction

Communication is at the heart of everything we do in business, yet poor communication is a huge problem for business and individuals – causing low morale, poor performance and high staff turnover.

Success in people management depends on your ability to communicate effectively. This course shares with you the practical understanding of the skills, concepts and structures that are important for building working and business relationships.

“If you want to win a man to your cause, first convince him that you are his sincere friend.” – Abraham Lincoln

Introduction: ‘Communication is the Heart of Everything’

Objective

  • Upon completion of this programme, the participants will be able to :
    • Understand the process of communication in handling people
    • Choose appropriate spoken and written methods for communicating with individuals or groups
    • Create positive working relationship – using different communication styles
    • Use your knowledge of the communication process to make orders and instructions more acceptable to people
    • Project positive nonverbal communication
    • Be an active listener
    • Get what you want in negotiation
    • Use body language to build rapport with anyone
    • Modify your communication style to suit the other person when you motivate, compliment, counsel, correct and delegate

Who Should Attend

This program is suitable for Executives, Managers and Supervisors

Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through Interactive & Jigsaw Learning, Exploratory Discussions, Practice Exercises, Fun-Learning Activities

Module

  • LAY FIRM FOUNDATIONS
  • LOOK OUT– BODY BASICS
  • COMMUNICATION INSIDE A TEAM
  • DEALING AT A DISTANCE
  • COMMUNICATING IN DIFFICULT SITUATIONS

Fee: RM 1500 per pax


Loyalty Points: 1500 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

Trainer

Julia Lai Abdullah

Biodata:
Julia is an experienced development & training specialist for over 22 years – with years of experience and exposure in industries such as adult education, hospitality, retailing, manufacturing, banking & finance, insurance and customer service. She influences and spearheads learning in every class participant. Her excellent communication skill, easy-going and motivational style has helped, energized and motivated participants to learn and apply. Julia’s sessions capture the importance – and the art – of believing in self and our abilities to surpass our potential. Her trainings cover People Management, Personal Effectiveness, Grooming and Etiquette, Problem Solving and Decision Making, Customer Relationship Management and the English Language, among others.

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