Branded Customer Service: The Dna Of Service Excellence

RM800.00

Introduction

Customer Service is key to success of any company. Gain an insight into how to differentiate through service to gain the competitive edge! Learn to look through the eyes of the only people who get to decide how good your service is – ‘The Customer’ – and how to make it noticeably, measurably better across the board.

Objective

  • Differentiate your organization from the rest, to gain a competitive advantage
  • Increase your DNA service brand recognition
  • Be a self-appointed brand ambassador
  • Retain customers loyalty by having positive relationships with them
  • Give the value proposition – value for money from the client’s perspective
  • Create a pleasant and friendly service environment
  • Empower self and others to be ‘Service Angels’ to increase service team productivity
  • Improve communication with customers leading to better understanding

Who Should Attend

This program is a must buy-in for managers, executives, front-line staff who are in contact with customers, and having a desire to raise their organizational service level to a summit high!

Methodology

Participative and practical – Emphasizing learning through experience, both from structured activities: role plays, group exercises, video screening, case studies, and exploratory discussions.

Module

  • THE DNA OF SERVICE EXCELLENCE: IGNITE ON-BRAND SERVICE INTO YOUR ORGANIZATION • DEFINE YOUR SERVICE
  • CUSTOMER SERVICE RECOVERY TOOLBOX
  • FOLLOW-UP ON CUSTOMERS’ COMPLAINTS

Fee: RM 800 per pax


Loyalty Points: 800 Points


Duration: 1 Day


Note: In-house course is available. Request it HERE

Trainer

Julia Lai Abdullah
Biodata: Julia is an experienced development & training specialist for over 22 years – with years of experience and exposure in industries such as adult education, hospitality, retailing, manufacturing, banking & finance, insurance and customer service. She influences and spearheads learning in every class participant. Her excellent communication skill, easy-going and motivational style has helped, energized and motivated participants to learn and apply. Julia’s sessions capture the importance – and the art – of believing in self and our abilities to surpass our potential. Her trainings cover People Management, Personal Effectiveness, Grooming and Etiquette, Problem Solving and Decision Making, Customer Relationship Management and the English Language, among others

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