Enhancing Efficiency Key Performance Indicator Development

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 Enhancing-Efficiency-Key-Performance-Indicator-Development-HRDF-TRAININGS

Introduction

The key to success of a business or an organization is dependant on good management information which allows the organization to monitor and evaluate the progress they made. Today, whether we are in the private or public sectors, most of use are concerned with our performance. Accountability for outcome is a rallying cry that has taken our country by storm. Organizations across the nation are shifting from just seeing themselves as accountable for creating and carrying out activities to being responsible for achieving results- meeting goals, fulfilling the objectives, and improving the quality of their services.

In an ideals world, organization would all have vision, mission, goals and objectives. Flowing from those would be the organization’s key performance indicators ( KPIs), the measures by which the organization knows whether it is successful or not. KPIS is one important tool both for translating strategy ( vision and mission) into action and for monitoring progress at a strategic level. When an outcome is monitored and trended with a KPI, the resulting figure tells you the process performance effectiveness.

How Will You Benefit

The KPI development is a course that contains information to assist organization with the implementation of their KPIs. It offers reasons for developing to KPIS, a description of the key components and step by step guidelines in developing the KPI as well as managing the KPIs.

This course will assist quality practitioner and company executive in developing right KPIs for their organization.

Who Should Attend

Accounting Information technology and HR Managers and those who are involved in developing and implementing performance measurement system in their companies. Managers responsible for the execution of strategy in their companies

Methodology

Discussions and presentations /Case Study of Malaysian companies/Action-based learning in developing Balanced Scorecard/Explore business best practices

Module

  • UNDERSTANDING PERFORMANCE INDICATOR THAT LEAD TO EFFECTIVE MANAGEMENT
  • INTRODUCTION TO THE KPI CONCEPT AND PERFORMANCE MEASUREMENT
  • UNDERSTANDING CRITICAL SUCCESS FACTORS
  • DEFINING THE KEY PERFORMANCE INDICATORS ( KPIS) AND KEY RESULT AREA
  • SETTING OBJECTIVES, REFERENCE POINTS AND INDICATORS REQUIRED
  • PERFORMANCE MEASUREMENT
  • SETTING DEPARTMENTAL AND INTERDEPARTMENTAL KPI
  • DEVELOPING THE KPIS
  • KPI SAMPLES : FROM CSF TO KPIS

RM2,600.00 RM1,000.00

Qty:

Fee: RM 1,000 per pax


Loyalty Points: 1000 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 Enhancing-Efficiency-Key-Performance-Indicator-Development-HRDF-TRAININGS

Introduction

The key to success of a business or an organization is dependant on good management information which allows the organization to monitor and evaluate the progress they made. Today, whether we are in the private or public sectors, most of use are concerned with our performance. Accountability for outcome is a rallying cry that has taken our country by storm. Organizations across the nation are shifting from just seeing themselves as accountable for creating and carrying out activities to being responsible for achieving results- meeting goals, fulfilling the objectives, and improving the quality of their services.

In an ideals world, organization would all have vision, mission, goals and objectives. Flowing from those would be the organization’s key performance indicators ( KPIs), the measures by which the organization knows whether it is successful or not. KPIS is one important tool both for translating strategy ( vision and mission) into action and for monitoring progress at a strategic level. When an outcome is monitored and trended with a KPI, the resulting figure tells you the process performance effectiveness.

How Will You Benefit

The KPI development is a course that contains information to assist organization with the implementation of their KPIs. It offers reasons for developing to KPIS, a description of the key components and step by step guidelines in developing the KPI as well as managing the KPIs.

This course will assist quality practitioner and company executive in developing right KPIs for their organization.

Who Should Attend

Accounting Information technology and HR Managers and those who are involved in developing and implementing performance measurement system in their companies. Managers responsible for the execution of strategy in their companies

Methodology

Discussions and presentations /Case Study of Malaysian companies/Action-based learning in developing Balanced Scorecard/Explore business best practices

Module

  • UNDERSTANDING PERFORMANCE INDICATOR THAT LEAD TO EFFECTIVE MANAGEMENT
  • INTRODUCTION TO THE KPI CONCEPT AND PERFORMANCE MEASUREMENT
  • UNDERSTANDING CRITICAL SUCCESS FACTORS
  • DEFINING THE KEY PERFORMANCE INDICATORS ( KPIS) AND KEY RESULT AREA
  • SETTING OBJECTIVES, REFERENCE POINTS AND INDICATORS REQUIRED
  • PERFORMANCE MEASUREMENT
  • SETTING DEPARTMENTAL AND INTERDEPARTMENTAL KPI
  • DEVELOPING THE KPIS
  • KPI SAMPLES : FROM CSF TO KPIS

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Wendy Tee Leap Sing
Biodata: Wendy Tee Leap Sing graduated with a Master in Business Administration (1998) and Master of Information Technology (2000) from Universiti Malaya (UM). She is also a Certified Financial Planner (CFP) of the Financial Planning Association of Malaysia (2002). The UM-Certified Business Coach (2010) is a Registered Financial Planner (RFP) of the Malaysian Financial Planning Council (2006). Wendy is also a Certified Train the Trainer of the Pembangunan Sumber Manusia Berhad (PSMB) (2006) and a Certified Advance Human Resource Practitioner of the Malaysian Institute of Human Resource Management (MIHRM). She has passed the GST Agent examination and GST examination conducted by the Royal Malaysian Customs Department (RMCD).She has over 15 years of experience in senior management positions for diversified industrial and business environments. For the past ten years, she has been involved in lecturing and training

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