Emotional Intelligence

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emotional-intelligence-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Recognize factors that affect Emotional Intelligence
  • Gauge Emotional Intelligence level
  • Prevent communication from breaking down by using Emotional Intelligence
  • Understanding self and what others think of them
  • How Emotional Intelligence can actually hinder or help

Who Should Attend

This program is designed for Managers, Head of Department, Team Leaders, Line Leaders, Executives and Supervisors

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities

Module

  • INTRODUCTION: CORE DEFINITIONS
    • Brain, Mind, Behaviour
    • Emotions
    • Functionality
    • Motivation
  • EMOTIONS
    • Pathology Of Emotion
    • Types Of Emotion
    • Altered Emotion
    • Emotional Rationalization / Transference Issues
  • EMOTIONAL INTELLIGENCE
    • Defining Emotional Intelligence
    • Emotional Intelligence
    • Measures Of Emotional Intelligence
      • Self-Reporting Measures
      • Ability Based Measures
      • Nancy Gibb On Emotional Intelligence
  • CRITICISMS
    • Is Emotional Intelligence Another Measure Of Personality?
    • Could Results Of Measurement Be Faked?
  • BASIC COMPONENTS OF EMOTIONAL INTELLIGENCE
    • Self-Awareness
    • Managing Emotions
    • Motivation
    • Empathy
    • Social Skills
    • Applications
  • EMOTIONAL INTELLIGENCE & LEADERSHIP SKILLS
    • Understanding Your Thought Processes
    • Developing Emotional Literacy
    • How To Recognize Your Auto Response Mechanism
    • Emotional Intelligence And Personal Motivation
    • Recognizing The Emotional State Of Others
    • Understanding Different Roles And Approval
    • Developing Rapport
  • HEART, MIND: LOVE VERSUS FEAR
    • Impact Of Fear
    • Impact Of Love
    • Taking Advantage Of Positive Reinforcement

RM2,600.00 RM1,150.00

Qty:

Fee: RM 1,150 per pax


Loyalty Points: 1150 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

emotional-intelligence-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Recognize factors that affect Emotional Intelligence
  • Gauge Emotional Intelligence level
  • Prevent communication from breaking down by using Emotional Intelligence
  • Understanding self and what others think of them
  • How Emotional Intelligence can actually hinder or help

Who Should Attend

This program is designed for Managers, Head of Department, Team Leaders, Line Leaders, Executives and Supervisors

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities

Module

  • INTRODUCTION: CORE DEFINITIONS
    • Brain, Mind, Behaviour
    • Emotions
    • Functionality
    • Motivation
  • EMOTIONS
    • Pathology Of Emotion
    • Types Of Emotion
    • Altered Emotion
    • Emotional Rationalization / Transference Issues
  • EMOTIONAL INTELLIGENCE
    • Defining Emotional Intelligence
    • Emotional Intelligence
    • Measures Of Emotional Intelligence
      • Self-Reporting Measures
      • Ability Based Measures
      • Nancy Gibb On Emotional Intelligence
  • CRITICISMS
    • Is Emotional Intelligence Another Measure Of Personality?
    • Could Results Of Measurement Be Faked?
  • BASIC COMPONENTS OF EMOTIONAL INTELLIGENCE
    • Self-Awareness
    • Managing Emotions
    • Motivation
    • Empathy
    • Social Skills
    • Applications
  • EMOTIONAL INTELLIGENCE & LEADERSHIP SKILLS
    • Understanding Your Thought Processes
    • Developing Emotional Literacy
    • How To Recognize Your Auto Response Mechanism
    • Emotional Intelligence And Personal Motivation
    • Recognizing The Emotional State Of Others
    • Understanding Different Roles And Approval
    • Developing Rapport
  • HEART, MIND: LOVE VERSUS FEAR
    • Impact Of Fear
    • Impact Of Love
    • Taking Advantage Of Positive Reinforcement

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Hetal Doshi Suhana Daswani
Biodata: Hetal has been in the business of organizational psychology for several years focusing on consulting, training, coaching, talent selection and development, psychometric testing, developing assessment centres, outplacement and crisis consulting. Her core lies in emotional intelligence and she seeks to identify and maximize the potential of all individuals within the workplace. She has worked successfully with individuals of many levels within the banking, services, government, universities, manufacturing, oil & gas, telecommunications and transportation industries. She is also competent in providing crisis consulting. She is an accredited user of DISC, Facet 5, GeneSys, Management Potential Evaluation (MPE), Myers Briggs Type Indicator (MBTI) and Saville & Holdsworth Ltd. (SHL) products

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