Human Resource & Legal

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Disc Profile & Behavioral Interview Skills ,
 Disc-Profile-and-Behavioral-Interview-Skills-HRDF-Trainings

Introduction

Discover What Drives You & How to Identify Top Talent – Improve Your Hiring ROI thru Understanding and implementing effective Behavioral Interviewing Techniques – and To Increase Your Company’s competitive edge.

“Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength, mastering yourself is true power.”

If you want to know the real holdbacks to your success, and how to align with your own true personality traits for not only achievement but a life of fulfillment – this training is for you. Learn how to better understand self and others behavioral styles & personality types: how to best integrate high-performance teams, and individuals who want to identify and maximize their personal strengths.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Disc Profil
    • Take a closer look at each of your four behavioral styles
    • Being aware of your natural and adaptive behavioral styles
    • Understand how you like to communicate and be communicated with
    • Gain insights into how you can be more effective by understanding your behavior
    • Analyze your approach to problem-solving and obtaining results
    • Mark your approach to interacting with people
    • Be able to modify self and manager the other person’s personality

     

  • Behavioral Interview Skills
    • Initiate the role of competencies in developing optimal behavioral-based interview questions
    • Understand the components of optimal behavioral-based interview questions
    • The specific factors that determine optimal candidate responses
    • Possess an instinctive Lie Detector
    • Evaluate candidate responses

Who Should Attend

Managers, Supervisors, Executives who manage people and participants in the selection interviewing of manpower

Methodology

  • Interactive learning
  • Online assessment
  • Exploratory discussions
  • Role Play
  • Mind Power activation

Module

  • WHAT IS DISC?
  • BEHAVIORAL INTERVIEWING SKILLS
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Managing Misconduct And Domestic Inquiry ,
 Managing-Misconducts-and-Domestic-Inquiry-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand employer / employee relationships entailing in profitability through productivity
  • Better motivate employees and instill a sense of belonging
  • Avoid high cost of litigation
  • Successfully arrest conflicts at the workplace
  • Create a productive and conducive working environment

Who Should Attend

  • This course is suitable for General Managers, HR & Admin Managers & Executives, Training Managers, Supervisors, Trade Unionist and all those involved in industrial relations issues.
  • Level – Managers and above

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through presentation, discussion, case studies, role plays, a mock Domestic Inquiry, Industrial Court Awards and guidelines

Module

  • WHAT IS MISCONDUCT?
  • MANAGING ABSENTEEISM
  • DOMESTIC INQUIRY
  • STAGES OF DISCIPLINARY PROCESS – FROM BEGINNING TO END
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Consultative Selling Techniques

RM2,600.00 RM1,000.00

Consultative Selling Techniques ,

Introduction

There will always be a “Price War” in almost every industry and most sales person who are untrained would prefer to be in an organization that provides the “Cheapest” product or service in their industry. These untrained individuals are also known as “Order Takers” by some but the fact of the matter is that they are not trained and equipped with the skill as a consultative sales expert. This technique of selling is used by professional sales people who sells big ticket items and they are usually from organizations that are market leaders.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • List down a detailed Sales Process Flow
  • Build and maintain relationship with customer as a consultant
  • Identify different types of customers in their industry
  • Close and gain confidence from their customers
  • Plan and prepare for an appointment
  • Match their customer needs to their product and service
  • Apply effective negotiation strategies

Who Should Attend

Sales Executive, Managers, Directors, Business Development Manager

Methodology

This course will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play, and group discussions

Module

  • INTRODUCTION
  • THE SALES PROCESS
  • SALES PRESENTATION
  • CLOSING THE SALE
  • HANDLING OBJECTIONS EFFECTIVELY
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RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Training Needs Analysis Training Program ,
 Training-Needs-Analysis-Training-Program-HRDF-Trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Explain the strategic purpose and changing role of training.
  • Explain the systematic approach to training.
  • Create a model for conducting training needs analysis.
  • Use the right methodology to collect information.
  • Analyze information collected to identify specific needs.
  • Prioritize training needs.
  • Prepare the annual training plan

Who Should Attend

  • This program is suitable for Trainer, Training, HR Officer and Personnel
  • Level for Trainer and above

Methodology

A variety of presentation methods will be used including short lecture-style, group discussions, role- play, interactive learning and exercises.

Module

  • THE PROCESS OF TRAINING
  • TRAINING NEEDS ANALYSIS PROCESS
  • ANALYSIS OF ORGANIZATIONAL TRAINING NEEDS
  • IDENTIFICATION OF INDIVIDUAL TRAINING NEEDS
  • RECOMMENDATIONS, PRIORITIZING TRAINING NEEDS AND ANNUAL TRAINING PLAN
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
35%OFF
Behavioral Interviewing Techniques ,
 Behavioral-Interviewing-Techniques-hrdf-trainings

Introduction

Hiring the right candidate is one of the common sources of frustration for HR and Hiring Managers.
It has become increasingly difficult to recruit and retain good people.

In order to hire right, you must have a complete picture of an applicant’s strengths and weaknesses and how they will fit into your organization. Your interview and selection process must include an assessment of their skills, their personality, their work ethic and consideration of compatibility with their immediate supervisor.

The basic premise of the behavioral interview is that past performance is a good predictor of future performance.

This 1-day workshop will equip those involved in the interviewing and selection process with the necessary skills and knowledge to design an effective interview structure and to conduct effective behavioural-based selection interviews.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Learn the Principles and benefits of Behavioral-based interviews
  • Develop effective Behavioral Interview Questions in alignment with job requirements
  • Use Interviewing skills and techniques including active listening, probing, questioning, including reading non-verbal clues or body language
  • Know How to assess the candidate and make recommendations

Who Should Attend

This program is suitable for Human Resource Practitioner/Managers/Executives/Supervisors, Functional & Line Managers/Executives/Supervisors and all personnel involved in handling Recruitment & Selection and Promotion

Methodology

This stimulating program will maximizes the understanding and learning through Interactive lectures, Videos, Brainstorming / Case Studies, Team Activities and Role Play

Module

  • INTRODUCTION AND OVERVIEW
  • FUNDAMENTALS OF BEHAVIORAL-BASED INTERVIEW
  • COMMUNICATION AND LISTENING SKILLS
  • BEHAVIORAL-BASED INTERVIEWING TECHNIQUES
  • INTERVIEWING FRAMEWORK
  • PRACTICAL AND EVALUATION
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
35%OFF
Performance Management And KPI’S ,
 Performance-Management-And-KPI’S-hrdf-trainings

Introduction

Managers talk a lot about employee performance. There’s constant pressure to achieve performance targets, to reach higher performance levels, and to ensure that people’s work supports and furthers the organisation’s goals. Performance management is the process to manage this performance.

Key Performance Indicators (KPI) is a quantifiable metric that reflects how well an organisation is achieving its stated goals and objectives. If your KPI is inappropriate the resulting behaviours may be counterproductive. It is important for organisations to choose the correct KPIs for business performance, it is equally useful of managers and employees define KPIs for members of their team.

This half day training will show managers/supervisors how to get the best out of others and how to develop principles, practices and behaviours to support high performance working.

This course aims to:

  • Give you the knowledge and skills to define the characteristics and purpose of positive performance management
  • Understand the connection between reward, resourcing and performance
  • Recognise good and poor performance and identify how to manage this
  • Demonstrate how to effectively structure a performance review meeting to achieve agreement

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Dealing with poor performance
  • Turning good performance into great performance
  • The link between leadership behaviours and performance and how to create a high performance culture through effective application of expectation setting, empowerment, evaluation, rewards and effective feedback
  • Techniques to conduct effective everyday performance conversations and give fair and accurate feedback
  • Link the overarching organisational goals with various departments and individual goals

Who Should Attend

This program is suitable for executives, supervisors and managers

Methodology

This course is essentially participative and practical, emphasizing learning through experience, from structured activities in the program eg. Role plays, group work, video screening, case studies and discussion from individual experience

Module

  • UNDERSTANDING THE RATIONALE FOR PERFORMANCE MANAGEMENT
  • THE IMPORTANCE OF PRE-EMPTING PERFORMANCE ISSUES
  • DEALING WITH POOR PERFORMANCE
  • IMPLEMENTING A PERFORMANCE MANAGEMENT PROCESS: A BEST PRACTICE APPROACH
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
62%OFF
How To Hire Smart

RM2,600.00 RM1,000.00

How To Hire Smart ,
 How-To-Hire-Smart-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Enhance their skills in selecting the most appropriate candidate for the job

Who Should Attend

People involved in hiring of manpower at lower and higher levels

Methodology

This course will be presented via Interactive Lectures, Role-Play, Group and Individual Exercises as well as Video Clips

Module

  • INTRODUCTION
  • DETERMINING KEY REQUIREMENTS
  • EFFECTIVE ADVERTISING
  • PRE-INTERVIEW SCREENING
  • HOW TO INTERVIEW SMART
  • MANAGING REFERENCES
  • HOW TO SELECT SMART
  • USE OF PERSONAL PROFILE IN SELECTION
  • RELIABILITY OF EXECUTIVE SEARCH COMPANIES
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Managing Harassment At Workplace ,
 Managing-Harassment-At-Workplace-hrdf-trainings

Introduction

The National Wages Consultative Council Bill 2011 was tabled in Dewan Rakyat to protect the interests of workers. Under the proposed Act, employers will be liable to a fine of not more than RM10, 000 for each employee if they fail to comply with the minimum wage requirement. However this Act has garnered a lot of debate raised from opposition that the bill was “vague” and disappointing as it did not state the amount that would be the minimum wage.

The various legislations which govern the employer – employee relationship needs to be properly understood as non-compliance will lead to workplace conflict and disrupt the harmony of this essential relationship needed for business growth and profitability.

Inadequate implementations of the employment laws and improper handling of misconduct and domestic inquiry can result in the Labor Court and Industrial Court ruling in favor of the employee and subsequently leading to costly monetary compensation by the employer.

This workshop enables delegates to understand the proper method of terminating an employee and mitigate being taken to the Industrial Courts. The first day will provide an in-depth overview of all current issues commonly faced by employers covering topics such as drafting of a full proof employment contracts, handbooks, how to deal with misconduct and poor performance, sexual harassment, transfer of employees and even separation schemes, redundancy and retrenchment.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Examine the serious repercussions of not addressing sexual harassment complaints
  • Dealing with the complainant and the accused
  • Framing of proper disciplinary charges for alleged sexual harassment
  • Conducting a successful Domestic Inquiries for sexual harassment
  • Review the employer’s obligations under the Employment Act
  • Dealing with the complainant arguing constructive dismissal due to non-action by employer

Who Should Attend

  • Human Resource Managers
  • Industrial Relations Managers
  • In-House Counsel
  • Employee Relations Managers
  • Compensation and Benefits Managers
  • Business Owners

Methodology

  • Mock presentation & role play
  • Group presentation
  • Interactive Q & A session

Module

  • 1999 SEXUAL HARASSMENT CODE
  • CONSENSUAL VS. NON-CONSENSUAL BEHAVIOR
  • TYPES OF SEXUAL HARASSMENT
  • DUTIES AND OBLIGATIONS IMPOSED ON EMPLOYERS
  • THE SEXUAL HARASSMENT PROVISIONS IN THE EMPLOYMENT ACT
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
62%OFF
Managing Discipline and Misconducts ,
 Managing-Discipline-and-Misconducts-hrdf-trainings

Introduction

Discipline has always been the core issues in managing workforce. Gone are the days when dismissal at will was the sole right of the employer. Over the years the shop floor environment has substantially changed. Today employees are well exposed to their rights and fair play. Many a time when employer fails in their industrial relation cases and among others were due to their ignorant of the principal of natural justice, absence of good faith, victimisation and unfair labour practice. This programme is tailored to assist participants on the practical understanding of the disciplinary process and in handling disciplinary cases effectively.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the importance of discipline in our quest for efficiency & productivity growth.
  • Participants would be able to understand and accept their individual roles in managing and maintaining discipline and handling misconducts.
  • Participants would be able to use methods which are commonly acceptable and practiced within the industry and within the ambit of the law.
  • Participants should be able to recognize factors to consider before any corrective action is taken.

Who Should Attend

  • This program is suitable for Managers, Executives, Supervisors, Group Leaders and those who are managing subordinates.
  • Level for Executives and above

Methodology

This program will emphasize on experiential learning methodology which focuses on involvement of individuals in planned activities. It will include Lectures / De-briefing, Group project & Discussions and Workshops

Module

  • INTRODUCTION
  • UNDERSTANDING DISCIPLINE
  • UNDERSTANDING MISCONDUCTS
  • GUARDIANS OF DISCIPLINE
  • NATURAL JUSTICE, SOCIAL JUSTICE & SUBSTANTIAL JUSTICE
  • POSITIVE DISCIPLINE
  • MANAGING NON-PERFORMANCE
  • DISCIPLINARY PROCEDURE
  • CORRECTIVE ACTION & PUNISHMENT FOR MISCONDUCTS
  • DOMESTIC INQUIRY
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
58%OFF
Recruitment And Selection (Copy)

RM2,600.00 RM1,100.00

Recruitment And Selection (Copy) ,

Introduction

Recruitment is the process of attracting suitable people to apply for job vacancies. Selection involves choosing the most suitable candidate from amongst a group of applicants. The outcomes of two processes is the employment of a worker. Failure to hire the right people may result in high levels of turnover, large numbers of workers being dismissed, increased training costs and a number of other problems. However, systematic recruitment and selection procedures based on up to date research will improve the likelihood of an employer hiring suitable staff. Employer should follow the recruitment and selection process, some guidelines will be provided as to how each step may be modified in different circumstances in particular for different levels of jobs.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Explain the importance of human resource planning
  • Describe the steps in the recruitment process
  • Describe how to select new recruits
  • Discuss the issue and problems related to recruitment and selection
  • Prepare a completed set of employee handbook
  • Clarify the importance of the employee handbook
  • Explain the reasons for holding an induction program
  • Recommend methods and techniques which can ensure an induction program is effectively organized

Who Should Attend

  • This program is suitable for administrators, HR managers and executives or managers responsible for the HR planning, implementation, monitoring and approval for HR management matters. Business owners, company directors or accounts managers or executives are encouraged to attend.
  • Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through lecturers, practical exercises, analysis of cases, group work and discussion on all relevant aspects of Human resource management.

Module

  • HUMAN RESOURCE PLANNING
  • RECRUITMENT AND INTERVIEWING
  • EMPLOYEE HANDBOOK
  • ORIENTATION
Learn More

RM2,600.00 RM1,100.00

  • Availability: in stock
62%OFF
TNA and Evaluation of Training For Higher Productivity ,
 TNA-and-Evaluation-of-Training-For-Higher-Productivity-HRDF-Trainings

Introduction

In order to be successful, every organization needs to train its staff in terms of knowledge, skills and the right attitude. Even the best machine and system in the world can’t function properly if the staff who is operating lacks of knowledge, skills and especially the right attitude. The primary purpose of training need analysis is to ensure that there is a need for training and to identify the nature of the content of the training program. Sometimes training is not the solution. Some performance gaps can be reduced or eliminated through some non training management interventions

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Explain the strategic purpose of changing the role of training
  • Explain the systematic approach to training
  • Create a model for conducting TNA
  • Conduct ‘Training Needs Analysis’ and evaluate training needs quantitatively and qualitatively
  • Use the right methodology to collect information
  • Analyze information collected to identify specific needs and prioritize the annual training plan

Who Should Attend

HRD managers, HR executives & anyone who has functional responsibility in training

Methodology

This course will be presented through interactive lecture, group discussion, case study, roll play and games

Module

  • ADULT LEARNING PRINCIPLES
  • THE ANALYSIS PHASE
  • COMPILE TASK INVENTORY
  • SELECT TASKS
  • THE EVALUATION PHASE
  • KIRKPATRICK’S FOUR LEVELS OF EVALUATION
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Balance Scorecard – Identifying KRA & Setting KPI ,
 Balance-Scorecard-Identifying-KRA-and-Setting-KPI-hrdf-trainings

Introduction

Key Performance Indicators (KPIs) help organizations understand how well they are performing in relation to their strategic goals and objectives. In the broadest sense, a KPI provides the most important performance information that enables organizations or their stakeholders to understand whether the organization is on track or not.

KPIs serve to reduce the complex nature of organizational performance to a small number of key indicators in order to make it more digestible for us. This is the same approach we use in our daily lives. For example, when you go to your doctor he might measure blood pressure, cholesterol levels, heart rate and your body mass index as key indicators of your health. With KPIs we are trying to do the same in our organisations.

How Will You Benefit

To familiarize the staff and to provide them with a sound understanding of :

  • Performance Management
  • Balance Scorecard
  • Identifying KRA
  • setting KPI
  • competencies
  • Forced ranking

Upon completion of this program, participants should be able to:

  • Conduct internal training session for other staff within their department.
  • Act as a point of reference for staff who need assistance to set their KRAs / KPIs

Who Should Attend

This course is designed for Managers and Executives

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Module

  • OVERVIEW OF PERFORMANCE MANAGEMENT SYSTEM
  • BALANCE SCORECARD
  • KEY RESULT AREAS (KRA)
  • KEY PERFORMANCE INDICATORS (KPI)
  • COMPETENCIES
Learn More

RM1,300.00 RM850.00

  • Availability: in stock