Fee: RM 1,850 per pax
Loyalty Points: 1850 Points
Duration: 2 Days
Note: In-house course is available. Request it HERE
Today’s customers are becoming increasingly demanding and discerning, often expecting exemplary service. It’s only natural due to the fact that they have plenty of choices to choose from. Hence, it is extremely important that employee in the services oriented industries to demonstrate a consistently high level of customer satisfaction. Addressing customer complaints and providing exemplary customer service is critical in nearly every business environment from local restaurants and small businesses to large companies with many call center agents and support staff.
Upon completion of this program, participants will be able to:
This program is particularly suitable for front line staff, including customer service and call center personnel, reception staff and sales team members who regularly deal with customers either face-to-face or on the telephone. It is also suitable for anyone who provides a service to ‘internal customers’
Highly interactive; consists of lecture cum workshops, individual and group discussions, group activities, video presentations, case analysis, action games, and analysis of real-life supervisory challenges