Situational Leadership – The Managerial Essential

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 Situational-Leadership-The-Managerial-Essential-HRDF-Trainings

Introduction:

Situational Leadership is one of the managerial essentials, which stresses both relationship and task behaviours in execution effectiveness plus efficiency. Adopting the principles of Situational Leadership can equip leaders/ managers in your organization with the tools necessary to skilfully navigate the workforce towards operational excellence. With high adaptability to any circumstance, the model prepares leaders/ managers to address the most pressing challenges in today’s work environment.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Identify the 2 key factors in situational leadership application at the workplace,
  • Apply the 4 key leadership styles at the workplace with high influence,
  • Manage the 4 maturity levels of workforce tactfully,
  • Link the concept of situational leadership to the 3 managerial essentials (plan, organise, control) effectively

Who Should Attend

This program is suitable for supervisors and above.

Methodology

This stimulating program will maximizes the understanding and learning through 50% experiential learning, 40% interactive sharing and lecturing, 10% facilitation of action plan.

Module

  • BASIC CUSTOMER SERVICE APTITUDE
  • REVIVE EFFECTIVE COMMUNICATION SKILL
  • MANAGING CUSTOMERS COMPLAINTS
  • READY TO SERVE
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If you purchase this product you will earn 1100 Points!

Fee: RM 1,100 per pax


Loyalty Points: 1100 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 Situational-Leadership-The-Managerial-Essential-HRDF-Trainings

Introduction:

Situational Leadership is one of the managerial essentials, which stresses both relationship and task behaviours in execution effectiveness plus efficiency. Adopting the principles of Situational Leadership can equip leaders/ managers in your organization with the tools necessary to skilfully navigate the workforce towards operational excellence. With high adaptability to any circumstance, the model prepares leaders/ managers to address the most pressing challenges in today’s work environment.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Identify the 2 key factors in situational leadership application at the workplace,
  • Apply the 4 key leadership styles at the workplace with high influence,
  • Manage the 4 maturity levels of workforce tactfully,
  • Link the concept of situational leadership to the 3 managerial essentials (plan, organise, control) effectively

Who Should Attend

This program is suitable for supervisors and above.

Methodology

This stimulating program will maximizes the understanding and learning through 50% experiential learning, 40% interactive sharing and lecturing, 10% facilitation of action plan.

Module

  • BASIC CUSTOMER SERVICE APTITUDE
  • REVIVE EFFECTIVE COMMUNICATION SKILL
  • MANAGING CUSTOMERS COMPLAINTS
  • READY TO SERVE

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