Professional Development Series 5 – Enhancing Professional Image And Workplace Etiquette

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Introduction

This program examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. This Business Etiquette program will help your participants look and sound their best no matter what the situation.

 How Will You Benefit

At the end of the program, participants will be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Who Should Attend

Working professionals.

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • UNDERSTANDING ETIQUETTE
  • NETWORKING FOR SUCCESS
  • THE MEET AND GREET
  • THE DINING IN STYLE
  • EATING OUT
  • BUSINESS EMAIL ETIQUETTE
  • PHONE ETIQUETTE
  • THE WRITTEN LETTER
  • DRESSING FOR SUCCESS
  • INTERNATIONAL ETIQUETTE
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Fee: RM 1,000 per pax


Loyalty Points: 1000 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 Professional-Development-Series-5-Enhancing-Professional-Image-And-Workplace-Etiquette-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

This program examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. This Business Etiquette program will help your participants look and sound their best no matter what the situation.

 How Will You Benefit

At the end of the program, participants will be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Who Should Attend

Working professionals.

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • UNDERSTANDING ETIQUETTE
  • NETWORKING FOR SUCCESS
  • THE MEET AND GREET
  • THE DINING IN STYLE
  • EATING OUT
  • BUSINESS EMAIL ETIQUETTE
  • PHONE ETIQUETTE
  • THE WRITTEN LETTER
  • DRESSING FOR SUCCESS
  • INTERNATIONAL ETIQUETTE

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Surain A. Victor
Biodata: Surain, an accredited iWAM consultant specializes in Assertiveness and Self-Confidence, Body Language Basics, Coaching and Mentoring, Communication Strategies, Conflict Resolution, Creative Problem Solving, Critical Thinking, Customer Service, Developing Creativity, Emotional Intelligence, Employee Motivation, Employee Recruitment & Hiring Strategies, Facilitation Skills, Interpersonal Skills, Leadership and Influence, Negotiation Skills, Personal Branding, Personal Productivity, Presentation Skills, Public Speaking, Stress Management, Supervising Others, Teambuilding and Time Management. Clients that have benefited from his expertise include IBM Malaysia, Media Prima Sdn. Bhd., Meditop Sdn. Bhd., Pfizer Malaysia, Toshiba (M) Sdn. Bhd., LWE Engineering Sdn. Bhd., KHL Printing Co Pte Ltd, KFC Holdings (M) Sdn. Bhd., Panasonic (M) Sdn. Bhd., Shimitzu-Nishimatsu-UEM-IJM, Loh & Loh Constructions Sdn Bhd, AirAsia Academy and Exxon Mobil (M) Bhd.

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