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Introduction:Most organisations have 3 generations in the workforce working side by side. Most of your customers and clients will also be from 3 different generational backgrounds. This program is designed to streamline communication and minimise misunderstanding in the workplace. It will give each generation a unique insight and a better understanding of how different generations process information and make decisions. It’s quite straight forward, people interacting with other people that are what interpersonal skill means. We all start doing it from the moment we’re born. And if all goes well as we grow up, we get more skilled at communicating our wants and needs, our feelings and thoughts. We also learn to interpret other people’s in turn, so that in adulthood we are aware of how our behaviour impacts on others. We all find people with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. Strangely, interpersonal skills are one of those things that you’ll only really notice when someone doesn’t have them! And you’ll certainly notice it when yours have deserted you. That’ll be the moments when you get wrong-footed, tongue-tied, or embarrassed. The trick people with good interpersonal skills have learnt is to identify which feelings get in the way of connecting with others. Then they have practised new ways behaving when they find one of those feelings coming on. A little time spent working on you interpersonal skill set will pay huge dividends. In time you’ll find you’ll be able to work well in any communication arena. This training courseware provides everything you need to professionally deliver Interpersonal Skills training including a detailed participant manual, hands-on course exercises, training icebreakers, training games, course tests, course evaluation and action plan for participants How Will You BenefitUpon completion of this program, participants will be able to:
Who Should AttendThis program is suitable for supervisors and above. MethodologyThe workshop will be based on the principles of experiential learning. Our training weave role-plays, interactive group activities, hands-on experiences, simulation activities, group discussions, visual aids, games, and quiz. The aim is to address problems, challenges and real-life situations with practical and concrete solutions. Our activities are designed to make learning easier for the participants by fostering interaction. They stimulate creative thinking, illustrate new concepts and challenge basic assumptions. Our customer service training programs include valuable tools and use a variety of methods for learning, including:
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RM2,600.00 RM1,200.00
Fee: RM 1,200 per pax
Loyalty Points: 1200 Points
Duration: 2 Days
Note: In-house course is available. Request it HERE
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Introduction:Most organisations have 3 generations in the workforce working side by side. Most of your customers and clients will also be from 3 different generational backgrounds. This program is designed to streamline communication and minimise misunderstanding in the workplace. It will give each generation a unique insight and a better understanding of how different generations process information and make decisions. It’s quite straight forward, people interacting with other people that are what interpersonal skill means. We all start doing it from the moment we’re born. And if all goes well as we grow up, we get more skilled at communicating our wants and needs, our feelings and thoughts. We also learn to interpret other people’s in turn, so that in adulthood we are aware of how our behaviour impacts on others. We all find people with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. Strangely, interpersonal skills are one of those things that you’ll only really notice when someone doesn’t have them! And you’ll certainly notice it when yours have deserted you. That’ll be the moments when you get wrong-footed, tongue-tied, or embarrassed. The trick people with good interpersonal skills have learnt is to identify which feelings get in the way of connecting with others. Then they have practised new ways behaving when they find one of those feelings coming on. A little time spent working on you interpersonal skill set will pay huge dividends. In time you’ll find you’ll be able to work well in any communication arena. This training courseware provides everything you need to professionally deliver Interpersonal Skills training including a detailed participant manual, hands-on course exercises, training icebreakers, training games, course tests, course evaluation and action plan for participants How Will You BenefitUpon completion of this program, participants will be able to:
Who Should AttendThis program is suitable for supervisors and above. MethodologyThe workshop will be based on the principles of experiential learning. Our training weave role-plays, interactive group activities, hands-on experiences, simulation activities, group discussions, visual aids, games, and quiz. The aim is to address problems, challenges and real-life situations with practical and concrete solutions. Our activities are designed to make learning easier for the participants by fostering interaction. They stimulate creative thinking, illustrate new concepts and challenge basic assumptions. Our customer service training programs include valuable tools and use a variety of methods for learning, including:
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Biodata:Wijen is a Certified Corporate Trainer by Deloitte United Kingdom with more than 15 years of training experience. He has an extensive experience in Leadership skills, Teambuilding and Assertive Behaviour. He conducts training for hotels, small scale industries, minor & major manufacturing industries, government units, public sectors, colleges, schools & other educational institutions and corporate companies. He brings to the table a proven expertise in identifying training needs, designing training content, developing assessment centres and executing them. He focuses in helping people to dramatically increase their image impact, visual presence, improve their business and social skills, maximize their communication skills and improve their levels of performance.
RM2,600.00 RM1,850.00
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INTRODUCTIONThe Experiential economy is upon us and hence time has become an issue with the busy people of today. We have little time for face to face interactions all the time. In these modern times, Telesales has become an important channel to reach out to the prospective customers and clients. In The Superstars of Telesales workshop, the participants will be going through a great journey or skill discovery as well as the right attitude and mindset to make things happen. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively
METHODOLOGYThis stimulating program will maximizes the understanding and learning through Interactive, dynamic presentations, group activities, sample calls and video aids Module
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RM2,600.00 RM1,850.00
RM1,300.00 RM950.00
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INTRODUCTIONIn the service industry, apart from face-to-face encounter, the next important first impression of your business is via an initial phone call that comes through the front desk. The first word projected by your front liner does dramatically impact a customer’s perception of your employee’s skills and overall performance. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for all front desk personnel and administrative personnel. METHODOLOGYThis is a highly interactive training programme and participants are learning through practical practices through video tape simulation and hands-on experiential learning activities. Module
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RM1,300.00 RM950.00
RM2,600.00 RM1,850.00
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BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for Executives, Senior Executives, Assistant managers, Managers, Trainers, Lecturers, Students and everyone who has a stake in the organization’s teamwork
METHODOLOGYThe method of learning would include Interactive, Dynamic Presentations, and Group Activities, Sample data /tools and Business games /simulators Module
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RM2,600.00 RM1,850.00
RM2,600.00 RM1,850.00
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INTRODUCTIONToday’s customers are becoming increasingly demanding and discerning, often expecting exemplary service. It’s only natural due to the fact that they have plenty of choices to choose from. Hence, it is extremely important that employee in the services oriented industries to demonstrate a consistently high level of customer satisfaction. Addressing customer complaints and providing exemplary customer service is critical in nearly every business environment from local restaurants and small businesses to large companies with many call center agents and support staff. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is particularly suitable for front line staff, including customer service and call center personnel, reception staff and sales team members who regularly deal with customers either face-to-face or on the telephone. It is also suitable for anyone who provides a service to ‘internal customers’ METHODOLOGYHighly interactive; consists of lecture cum workshops, individual and group discussions, group activities, video presentations, case analysis, action games, and analysis of real-life supervisory challenges Module
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RM2,600.00 RM1,850.00
RM2,600.00 RM1,850.00
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INTRODUCTIONYour technical skills and professional expertise are evidence of your ability to accomplish difficult tasks. Strong presentation skills can help you further advance your communication effectiveness. The ability to present articulately to customers, management, peers and others can significantly enhance your credibility, clout, and professional status. Delivering presentations at work or professional events is an unbeatable way to gain a reputation as a valued employee and an expert in your field. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for:
METHODOLOGYThis stimulating program will maximizes the understanding and learning through lectures, discussions, case studies and practical activities. Module
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RM2,600.00 RM1,850.00
RM2,600.00 RM1,850.00
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INTRODUCTIONThis is a program that allows you to strengthen your negotiation skills in different situations. Negotiation is all about getting others to buy your opinion and we don’t mean it is sales alone. It could be situations where you want to influence your supplier or your colleagues to buy your ideas and suggestions or removing yourself from an unpleasant situation. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for Directors, Purchasing Managers, Sales & Marketing, Government Officers, Lawyers, Business Investors, Managers and those who have to influence and negotiate with others in the program of the work and to resolve issues
METHODOLOGYThis stimulating program will maximize understanding and learning through Multimedia Presentation, Hands-on Demo, Personal Reflection, Role Playing and Q&A Session Module
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RM2,600.00 RM1,850.00
RM2,600.00 RM1,850.00
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INTRODUCTIONWriting is a key method of communication for most people and it’s one that many people struggle with. Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your thoughts together? Think about the people who read your documents – are you convinced they are getting the intended message? Poorly written communication can damage your organization’s image and lose your business. This program is a writing refresher as well to help you in enhancing this relevant skill with techniques and practice sessions. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for executives, supervisors and managers. METHODOLOGYThis stimulating program will maximize the understanding and learning through 40% lecture, 60% practice assignments, pre-training and post-training assessments, highly interactive, pairs and group assignments, and live email assignment and discussions (Wi-Fi connection required). Module
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RM2,600.00 RM1,850.00
RM1,300.00 RM900.00
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INTRODUCTIONAs an Executive in an organization, skilled written communication is a trait you require to support your managers in dealing with the many letters and emails received from clients and business associates. In this 2-day workshop, we will show you how to organize your words and thoughts on paper, structure your messages logically, present your documents attractively and improve on the style, language and tone in your written communication in English. Using these techniques you will learn a set of skills to develop your own style of writing that will be useful for you in your career advancement. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for Managers, Executives, PAs, Administrators and any professionals who want to write better business correspondence
METHODOLOGYA mixture using presentation, games, individual exercises and group work. Participants are encouraged to bring in some documents they have sent or received for discussion to analyze for improvement in format, style or language. Module
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RM1,300.00 RM900.00
RM2,500.00 RM1,700.00
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INTRODUCTIONA lot of us have in depth knowledge and experience in our field, but only some are able to present the subject matter impressively. In reality, great presenters are perceived as great leaders who have the right set of attributes to make their way to success. The goal of this program is to bring out the great presenter in each individual, ultimately bringing out the leader in you. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program caters for various groups Executives, Business Owners, Individual Contributors, People Managers and Manager’s Manager whom are determined to enhance their presentation skill METHODOLOGYThe program is designed and delivered for maximum learning in an interactive and fun way. It comprises informative knowledge transfer via various training modes, exercises, group activities, discussions and live video camera recording of participants’ final presentation Module
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RM2,500.00 RM1,700.00
RM2,500.00 RM1,700.00
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INTRODUCTIONMost people assume that negotiation skills are only for sales experts or a real estate agent. However, negotiation is one of the most crucial skills anyone can learn and if you are able to master it, you can be assured of greater success in every aspect of your work and life. Whether you are a business executive, a salesperson, an entrepreneur, a purchaser or even a politician, negotiation is a skill that enables you to build relationships by finding the real needs of both party through the use of active listening, questioning, integrity, observation and empathy. This programme is designed for those who are serious in developing these vital skills to negotiate with the colleagues, subordinates, superiors, partners, clients and suppliers. BENEFITSUpon completion of this program, participants will be able to:
AUDIENCEThis program is suitable for Executives, Managers, Sales Professionals, Purchasers and leaders METHODOLOGYThis program will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play and group discussions MODULESNEGOTIATION ESSENTIALS
INFLUENCING SKILLS
PREPARATION
NEGOTIATION ENVIRONMENT
THE GOOD VS GREAT NEGOTIATOR
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RM2,500.00 RM1,700.00
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