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INTRODUCTION
Most people assume that negotiation skills are only for sales experts or a real estate agent. However, negotiation is one of the most crucial skills anyone can learn and if you are able to master it, you can be assured of greater success in every aspect of your work and life. Whether you are a business executive, a salesperson, an entrepreneur, a purchaser or even a politician, negotiation is a skill that enables you to build relationships by finding the real needs of both party through the use of active listening, questioning, integrity, observation and empathy. This programme is designed for those who are serious in developing these vital skills to negotiate with the colleagues, subordinates, superiors, partners, clients and suppliers.
BENEFITS
Upon completion of this program, participants will be able to:
- Develop and use the Negotiation Matrix effectively
- Use the Questioning and Listening Techniques effectively during negotiation
- Create a win-win situation for future negotiation
- Identify the Needs and Wants of the other party
- Apply the effective techniques and tactics of negotiation
- Identify and apply the 6 Laws of Influencing
AUDIENCE
This program is suitable for Executives, Managers, Sales Professionals, Purchasers and leaders
METHODOLOGY
This program will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play and group discussions
MODULES
NEGOTIATION ESSENTIALS
- Fundamentals That You Need To Be Aware Of Before You Start
- Negotiation Process
- Stages Of Negotiation
- Negotiation Principles
- What Is Negotiation?
- Different Negotiation Situations
INFLUENCING SKILLS
- 6 Laws Of Influencing
- Law Of Authority
- Law Of Consistency
- Law Of Liking
- Law Of Reciprocal
- Law Of Scarcity
- Law Of Social Proof
PREPARATION
- The Power Of Questioning
- Q&L
- Questioning Techniques
- Types Of Questions
- The Power Of Listening
- Active Listening
- Keys To Listening
- Listening To Identify The Needs And Wants
- Power Factors
- Different Types Of Power
- Usage Of Power
- Negotiation Matrix
- The Essential Tool For Negotiation
- Mapping Your Negotiation
- Parameters In Negotiation
- Creating Concessions
- Negotiating From A Weak Position
- Handling Difficult Negotiation Situations
- Understanding The Kraljic’s Model In Negotiation
- Offering Alternatives At An Impasse
NEGOTIATION ENVIRONMENT
- Body Language
- Telephone Negotiation
- Team Negotiation
- Internal Negotiation
- External Negotiation
THE GOOD VS GREAT NEGOTIATOR
- Mind Reading During Negotiation
- Negotiation Strategies
- Identifying And Dirty Tricks And Using Effective Tactics During Negotiation
- Avoiding Common Mistakes In Negotiation
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