Effective PDCA Management

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Introduction

The course is designed on a proven problem solving model; known as PDCA (Plan-Do-Check-Act). The technique was addressed by Dr.Edward Deming in several of his publications, as a result, the PCDA is also commonly known as “Deming Cycle.” The basic concepts of PDCA have been integrated and served as the foundation for most of the advanced problem solving and improvement methodologies, such as Six Sigma Breakthrough Strategy and Lean Manufacturing.

In other words, the understanding of the PDCA management concept and its related tools is pre-requisite for any continual improvement deployment initiatives.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • What is the PDCA continual improvement model and how it can be effectively utilized in the problem solving and improvement initiatives.
  • Common techniques that are associated with each phase of the PDCA continual improvement model.
  • How each techniques are utilized and incorporated into the overall continual improvement framework.

Who Should Attend

This course is designed for all personnel, from managerial to supervisor level who need to be equipped with a thorough understanding of the management and deployment of PDCA continual improvement strategy, tools, and techniques.

Methodology

This programme involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

  • INTRODUCTION
    • Introduction of PDCA Concepts & Benefits
    • What are Improvements Tools?
    • What are the tools?
    • Quality Control Circles
    • Training objective
    • What are problems?
    • How to solve problems
    • Systematic approach: PDCA (PLAN, DO, CHECK, ACT) cycle
    • Identifying a problem – problem statement
    • Set measurable goals
    • Process mapping
  • PLAN PHASE – DATA COLLECTION
    • Effective improvement tools techniques for data collection
    • Checksheet
    • Checksheet workshop
    • Graph
    • Graph workshop
    • Histogram
    • Histogram workshop
  • PLAN PHASE – IDENTIFY PROBLEMS
    • Pareto diagram
    • Pareto diagram workshop
    • Set target
    • Set strategy
    • Data collection and problems identification workshop
  • PLAN PHASE – IDENTIFICATION AND ANALYSIS OF ROOT CAUSES
    • Flowchart analysis
    • Flowchart analysis workshop
    • Cause &Effect Diagram
    • Cause &Effect Diagram workshop
    • 5 Why analysis
    • 5 Why analysis workshop
    • Relationship Diagram
    • Relationship Diagram workshop
    • Inter-relationship Diagraph
    • Inter-relationship Diagraph workshop
    • Scatter Diagram
    • Scatter Diagram workshop
    • Hypothesis setting
  • PLAN PHASE – PLANNING THE IMPROVEMENT
    • Generating ideas (brainstorming)
    • Reporting ideas
  • DO PHASE – IMPLEMENTING IMPROVEMENT
    • Carrying out ideas
    • Using poka-yoke
    • Visual management
    • On Job Training
  • CHECK PHASE
    • Measure results (using tools like graphs, pareto)
    • Control charts
    • Key performance indicators
    • Improvement and results workshop
    • Review effectiveness – hypothesis setting
  • ACT PHASE
    • Standardization
    • Presentation

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Fee: RM 1,050 per pax


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Duration: 2 Days


Note: In-house course is available. Request it HERE

Introduction

The course is designed on a proven problem solving model; known as PDCA (Plan-Do-Check-Act). The technique was addressed by Dr.Edward Deming in several of his publications, as a result, the PCDA is also commonly known as “Deming Cycle.” The basic concepts of PDCA have been integrated and served as the foundation for most of the advanced problem solving and improvement methodologies, such as Six Sigma Breakthrough Strategy and Lean Manufacturing.

In other words, the understanding of the PDCA management concept and its related tools is pre-requisite for any continual improvement deployment initiatives.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • What is the PDCA continual improvement model and how it can be effectively utilized in the problem solving and improvement initiatives.
  • Common techniques that are associated with each phase of the PDCA continual improvement model.
  • How each techniques are utilized and incorporated into the overall continual improvement framework.

Who Should Attend

This course is designed for all personnel, from managerial to supervisor level who need to be equipped with a thorough understanding of the management and deployment of PDCA continual improvement strategy, tools, and techniques.

Methodology

This programme involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

  • INTRODUCTION
    • Introduction of PDCA Concepts & Benefits
    • What are Improvements Tools?
    • What are the tools?
    • Quality Control Circles
    • Training objective
    • What are problems?
    • How to solve problems
    • Systematic approach: PDCA (PLAN, DO, CHECK, ACT) cycle
    • Identifying a problem – problem statement
    • Set measurable goals
    • Process mapping
  • PLAN PHASE – DATA COLLECTION
    • Effective improvement tools techniques for data collection
    • Checksheet
    • Checksheet workshop
    • Graph
    • Graph workshop
    • Histogram
    • Histogram workshop
  • PLAN PHASE – IDENTIFY PROBLEMS
    • Pareto diagram
    • Pareto diagram workshop
    • Set target
    • Set strategy
    • Data collection and problems identification workshop
  • PLAN PHASE – IDENTIFICATION AND ANALYSIS OF ROOT CAUSES
    • Flowchart analysis
    • Flowchart analysis workshop
    • Cause &Effect Diagram
    • Cause &Effect Diagram workshop
    • 5 Why analysis
    • 5 Why analysis workshop
    • Relationship Diagram
    • Relationship Diagram workshop
    • Inter-relationship Diagraph
    • Inter-relationship Diagraph workshop
    • Scatter Diagram
    • Scatter Diagram workshop
    • Hypothesis setting
  • PLAN PHASE – PLANNING THE IMPROVEMENT
    • Generating ideas (brainstorming)
    • Reporting ideas
  • DO PHASE – IMPLEMENTING IMPROVEMENT
    • Carrying out ideas
    • Using poka-yoke
    • Visual management
    • On Job Training
  • CHECK PHASE
    • Measure results (using tools like graphs, pareto)
    • Control charts
    • Key performance indicators
    • Improvement and results workshop
    • Review effectiveness – hypothesis setting
  • ACT PHASE
    • Standardization
    • Presentation

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Tejwinder Singh A/L Jujar Singh
Biodata: With 25 years in management system development, Tejwinder is a much sought after trainer for ISO 9001, ISO 14001, OHSAS 18001 and ISO/TS 16949 ; having trained over 50,000 personnel worldwide. As a pioneer in ISO/TS 16949 quality system management development in Malaysia and Lead Tutor for IRCA approved Lead Auditor Training, Tejwinder has helped numerous organizations implement the QS 9000 and ISO/TS 16949. As a Certified Lean Six Sigma Black Belt, he presents training on Total Quality Management, Six Sigma, Lean Management, 7QC Tools, Root Cause Analysis, Innovative and Improvement Circles, Cost of Quality, Supplier Quality Management, 5S, APQP/PPAP, FMEA, SPC, MSA, 8D Problem Solving, Poka Yoke and other quality audit awareness programmes. He was involved in the assessment of TNB divisions for the TNB's Presidential TQM Award.

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