Patrick Foo Hee Seng
Patrick Foo holds a Master in Business Administration (USA) and has vast experience in the field of credit management and debt collection for more than 35 year in various multinational manufacturing and trading organisations. He also holds professional membership with the The British Institute of Credit Management, UK and a Diploma in Management from The Malaysian Institute of Management.
He has wide working experience and exposure in dealing with various types of debtors and fraudsters in the various industries that he has worked in. He strongly believes that companies must guard themselves against being cheated by their customers by having a good credit culture in the organization. Therefore, he believes that sales and finance staff should be carefully trained in credit management and in credit evaluation to better perform the necessary check and balances to mitigate losses. This can only happen if the company embraces a sound credit culture from the top down.
To help companies mitigate losses he, believes that all new and old sales personnel should spend at least half a day with the credit manager to understand the company credit policy and procedures. The credit manager should also take this opportunity to highlight to the newbies what tricks the dealers and so-called customers may use to cheat the company. Armed with such knowledge the chances of incurring losses for their company can therefore be minimize if not altogether avoid.
As the business environment gets tougher, confident tricksters, whether they be individual or corporation, will formulate new methods to take advantage of MNCs. To prevent this from happening, the trainer is always scanning the environment to look out for such practice and implement measures to anticipate such actions. Therefore, he always believes in conducting training for his staff to keep them abreast of such development.