Effective Communication and Interpersonal Skills

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 Effective-Communication-and-Interpersonal-Skills-hrdf-trainings

Introduction:

Communication skill is a critical skill in life. Without it, human life would be in chaos. Thus, to be successful in anything we do, we need to possess a good quality of communication and interpersonal skills.

How Will You Benefit

By the end of this program, participants should be able to:

  • Understand the behavioural styles and effective ways to get messages across to people with different communication styles
  • Learn the concept and importance of effective listening, and how to listen effectively
  • Learn the roles of non-verbal language in interpersonal communication and effective ways to improve on it
  • Learn the skills for dealing with difficult people, anger & criticism
  • Know the proper usage of communication devices
  • Have perfect communication within organization

Who Should Attend

Supervisors, team leaders, line leaders, junior executives, senior executives and front line heads.

Methodology

Essentially participative and practical, emphasizing learning through experience, both from structured activities e.g. role plays, group work, interactive lectures, case studies and discussion from individual experience.

Module

  • INTRODUCTION TO COMMUNICATION AND INTERPERSONAL COMMUNICATION
    • Definition of Communication
    • Definition of Interpersonal Communication
  • UNDERSTANDING COMMUNICATION STYLE
    • Five Communication Style
    • Assertive
    • Aggressive
    • Passive-aggressive
    • Submissive
    • Manipulative
  • 7 MAJOR ELEMENTS OF COMMUNICATION PROCESS
    • Sender
    • Idea
    • Encoding
    • Communication Channel
    • Receiver
    • Decoding
    • Feedback
  • IDENTIFYING COMMUNICATION BARRIER
    • Language
    • Noise
    • Distraction
    • Lack of Interest
    • Discomfort with The Topic
    • Time
    • Too Many Question
    • Other People
  • NON VERBAL COMMUNICATION
    • Definition of Non Verbal Communication
    • Types of Non Verbal Communication
  • LISTENING SKILLS
    • Definition
    • Improving Listening Skills
  • COMMUNICATION DEVICE
    • Type of Communication Devices

RM2,600.00 RM1,100.00

Qty:

Fee: RM 1,100 per pax


Loyalty Points: 1100 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 Effective-Communication-and-Interpersonal-Skills-hrdf-trainings

Introduction:

Communication skill is a critical skill in life. Without it, human life would be in chaos. Thus, to be successful in anything we do, we need to possess a good quality of communication and interpersonal skills.

How Will You Benefit

By the end of this program, participants should be able to:

  • Understand the behavioural styles and effective ways to get messages across to people with different communication styles
  • Learn the concept and importance of effective listening, and how to listen effectively
  • Learn the roles of non-verbal language in interpersonal communication and effective ways to improve on it
  • Learn the skills for dealing with difficult people, anger & criticism
  • Know the proper usage of communication devices
  • Have perfect communication within organization

Who Should Attend

Supervisors, team leaders, line leaders, junior executives, senior executives and front line heads.

Methodology

Essentially participative and practical, emphasizing learning through experience, both from structured activities e.g. role plays, group work, interactive lectures, case studies and discussion from individual experience.

Module

  • INTRODUCTION TO COMMUNICATION AND INTERPERSONAL COMMUNICATION
    • Definition of Communication
    • Definition of Interpersonal Communication
  • UNDERSTANDING COMMUNICATION STYLE
    • Five Communication Style
    • Assertive
    • Aggressive
    • Passive-aggressive
    • Submissive
    • Manipulative
  • 7 MAJOR ELEMENTS OF COMMUNICATION PROCESS
    • Sender
    • Idea
    • Encoding
    • Communication Channel
    • Receiver
    • Decoding
    • Feedback
  • IDENTIFYING COMMUNICATION BARRIER
    • Language
    • Noise
    • Distraction
    • Lack of Interest
    • Discomfort with The Topic
    • Time
    • Too Many Question
    • Other People
  • NON VERBAL COMMUNICATION
    • Definition of Non Verbal Communication
    • Types of Non Verbal Communication
  • LISTENING SKILLS
    • Definition
    • Improving Listening Skills
  • COMMUNICATION DEVICE
    • Type of Communication Devices

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Balagopal Arian
Biodata: Bala has strong management and technical qualifications with a track record of 10 years in the automotive, banking, and advertising industries. Bala is result oriented with excellent management skills, particularly in motivating employees, sales building and after-sales services, expense control, cash control, inventory control, and profit performance. He possess an analytical mind with the ability to quickly assess large volumes of information, is well-versed in computer systems and has strong multi-tasking and time management skills.Bala possess strong leadership skills and has been consistently coaching and guiding the team to efficiently and effectively work within the structure and parameters to achieve the given targets.

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