Developing High Impact Customer Service Experience

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 Developing-High-Impact-Customer-Service-Experience-hrdf-trainings

Introduction:

The founder of the Ford Motor Company, Henry Ford has once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages”. True enough, in today’s society, good customer service no longer an option, but it has become a mandatory requirement in all service related industries.

Having happy customer means more cash flow and business opportunities, thus ensuring that our business will continue to flourish. Being able to manage the different types of customers effectively will avoid unnecessary conflicts from arising and affecting the business badly. Therefore, it is essential that we have good communication skills to better manage people. Also, having good communication skills naturally enhances our level of confidence and when we are confident and are able to communicate with various people from all walks of life, we tend to convey our ideas and message across better and effectively. This will enhance the quality of our interactions with people as well as our success rate in life.

This high energy customer service and business communication skills training course is designed to improve the customer service level of an organization by enhancing the customer service management and communication skills of the participants.

How Will You Benefit

Through our comprehensive training programme, at the end of the training session, the participants will be able to:

  • Understand the principals of customer service excellence and overcome the barriers in delivering outstanding customer service to people
  • Have a clear understanding of what is good communication by understanding the effective way is managing the people of different personalities, to engage and building the long term relationship with them.
  • Learn methods on how to build good rapport and convey their messages to people effectively
  • Speak with confidence, class and conviction to just about anyone.

Who Should Attend

This program is suitable for Managers, Executives and who want to understand what it takes to develop a service excellence culture within their organization.

Methodology

This conventional seminar is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.

Module

  • THE POWER OF ENGAGE AND CONNECT
  • THE SERVICE ENVIRONMENT & YOU
  • COMMUNICATION ESSENTIAL
  • THE LAWS OF EVERGREEN EMPLOYEE

RM1,300.00 RM850.00

Qty:

Fee: RM 850 per pax


Loyalty Points: 850 Points


Duration: 1 Day


Note: In-house course is available. Request it HERE

 Developing-High-Impact-Customer-Service-Experience-hrdf-trainings

Introduction:

The founder of the Ford Motor Company, Henry Ford has once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages”. True enough, in today’s society, good customer service no longer an option, but it has become a mandatory requirement in all service related industries.

Having happy customer means more cash flow and business opportunities, thus ensuring that our business will continue to flourish. Being able to manage the different types of customers effectively will avoid unnecessary conflicts from arising and affecting the business badly. Therefore, it is essential that we have good communication skills to better manage people. Also, having good communication skills naturally enhances our level of confidence and when we are confident and are able to communicate with various people from all walks of life, we tend to convey our ideas and message across better and effectively. This will enhance the quality of our interactions with people as well as our success rate in life.

This high energy customer service and business communication skills training course is designed to improve the customer service level of an organization by enhancing the customer service management and communication skills of the participants.

How Will You Benefit

Through our comprehensive training programme, at the end of the training session, the participants will be able to:

  • Understand the principals of customer service excellence and overcome the barriers in delivering outstanding customer service to people
  • Have a clear understanding of what is good communication by understanding the effective way is managing the people of different personalities, to engage and building the long term relationship with them.
  • Learn methods on how to build good rapport and convey their messages to people effectively
  • Speak with confidence, class and conviction to just about anyone.

Who Should Attend

This program is suitable for Managers, Executives and who want to understand what it takes to develop a service excellence culture within their organization.

Methodology

This conventional seminar is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.

Module

  • THE POWER OF ENGAGE AND CONNECT
  • THE SERVICE ENVIRONMENT & YOU
  • COMMUNICATION ESSENTIAL
  • THE LAWS OF EVERGREEN EMPLOYEE

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Angelin Boo May Yin
Biodata: Angelin is a woman of substance with ten years of experience in banking, retail sales, F & B and the automotive industry. She is a seasoned brand expert specialising in the fields of customer service, communication, direct marketing, PR, eMarketing and building brands and establishing a reputable image on a corporate and personal level. Angelin is a Certified Neuro Linguistic Programming (NLP) trainer by the American Board of Neuro Linguistic Programming (ABNLP) and a Certified Trainer of Time Line Therapy™ (TLT). She incorporates NLP techniques in training and coaching corporations and individuals. Her outstanding achievements include being featured in the Sin Chew Daily, Harian Metro & News Straits Times and Inspire FM.

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