Developing Good Interpersonal Skills

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 Developing-Good-Interpersonal-Skills-hrdf-trainings

Introduction:

People are the primary resource of any organisation or team. It is people who plan, organise, make decisions, and conduct business. Technology and tools can help people to work more productively but no group of people can achieve its objectives unless there is successful interaction between group members and with others in the group’s environment.

The communication skills needed to bring about this successful interaction are very different from the technical skills required to harness the benefits of technology. Effective personal interaction requires a broad range of skills which are communication-related: negotiation, assertion, giving presentations, participation in meetings, delegation, teamwork, leadership, giving encouragement, and enforcing discipline. Effectiveness in these areas also requires a good understanding of communication principles and human motivation.

“Treat people the way they are and they will remain the way they are. Treat people as if they were what they could be, and you help them become what they are capable of becoming”

How Will You Benefit

At the end of the training program, participants will be able to:

  • To develop in the participants a clear understanding of all aspects of effective communication, especially speaking and listening skills
  • To teach the fundamental techniques for effective negotiation and have participants practise these.
  • To teach participants how to structure and prepare for basic presentations
  • To develop an appreciation of the benefits of assertive behaviour and the techniques for improving assertion skills
  • To develop an understanding of group dynamics, teamwork and leadership concepts.
  • To develop an appreciation of the purpose of meetings and how to make meetings work for the organisation and team.
  • To instruct participants in the art of delegation.

Who Should Attend

This course is for all professionals, supervisors and managers with management responsibility who want to develop and improve their interpersonal skills.

Methodology

  • Real live hands-on with learning by role-play, rehearsals & total participation
  • Participants will learn from each other garnering & gathering of their selling strengths & weaknesses
  • Results proven games & activities to reinforce / apply learning skills
  • Selected video learning to Enhance/ Escalate / Empower learning behaviours

Module

  • INTRODUCTION
  • COMMUNICATION
  • BUILDING SELF ESTEEM AND ASSERTIVENESS SKILLS
  • NEGOTIATION SKILLS
  • BUSINESS ETHICS
  • BUSINESS ETIQUETTE – GAINING THAT EXTRA EDGE
  • TEAM SKILLS
  • CONFLICT RESOLUTION
  • CHANGE AND HOW TO DEAL WITH IT
  • TIME MANAGEMENT
  • THE PROFESSIONAL SUPERVISOR
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Fee: RM 1,100 per pax


Loyalty Points: 1100 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 Developing-Good-Interpersonal-Skills-hrdf-trainings

Introduction:

People are the primary resource of any organisation or team. It is people who plan, organise, make decisions, and conduct business. Technology and tools can help people to work more productively but no group of people can achieve its objectives unless there is successful interaction between group members and with others in the group’s environment.

The communication skills needed to bring about this successful interaction are very different from the technical skills required to harness the benefits of technology. Effective personal interaction requires a broad range of skills which are communication-related: negotiation, assertion, giving presentations, participation in meetings, delegation, teamwork, leadership, giving encouragement, and enforcing discipline. Effectiveness in these areas also requires a good understanding of communication principles and human motivation.

“Treat people the way they are and they will remain the way they are. Treat people as if they were what they could be, and you help them become what they are capable of becoming”

How Will You Benefit

At the end of the training program, participants will be able to:

  • To develop in the participants a clear understanding of all aspects of effective communication, especially speaking and listening skills
  • To teach the fundamental techniques for effective negotiation and have participants practise these.
  • To teach participants how to structure and prepare for basic presentations
  • To develop an appreciation of the benefits of assertive behaviour and the techniques for improving assertion skills
  • To develop an understanding of group dynamics, teamwork and leadership concepts.
  • To develop an appreciation of the purpose of meetings and how to make meetings work for the organisation and team.
  • To instruct participants in the art of delegation.

Who Should Attend

This course is for all professionals, supervisors and managers with management responsibility who want to develop and improve their interpersonal skills.

Methodology

  • Real live hands-on with learning by role-play, rehearsals & total participation
  • Participants will learn from each other garnering & gathering of their selling strengths & weaknesses
  • Results proven games & activities to reinforce / apply learning skills
  • Selected video learning to Enhance/ Escalate / Empower learning behaviours

Module

  • INTRODUCTION
  • COMMUNICATION
  • BUILDING SELF ESTEEM AND ASSERTIVENESS SKILLS
  • NEGOTIATION SKILLS
  • BUSINESS ETHICS
  • BUSINESS ETIQUETTE – GAINING THAT EXTRA EDGE
  • TEAM SKILLS
  • CONFLICT RESOLUTION
  • CHANGE AND HOW TO DEAL WITH IT
  • TIME MANAGEMENT
  • THE PROFESSIONAL SUPERVISOR

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Subhashini Devi Ramalingam
Biodata: Shuba Kumar is an independent consultant, providing services in management, training and development. She is an accomplished trainer and has conducted both soft skill, technical and financial training in many multinational organizations, banks and hotels where she received excellent comments on her training courses and the methods she adopts. She brings with her 40 years of experience in various positions in the corporate world as a training consultant, regional financial controller and general manager of hotels, group internal auditor and group company secretary of a public listed company as well as an external auditor with Price Waterhouse Melbourne

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