Dealing with Difficult Customers

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 Dealing-with-Difficult-Customers-hrdf-trainings

Introduction:

Handling customers is not an easy task all the time. Everyone have different beliefs and values. In this modern era Customers are more knowledgeable, and they can be very demanding and less tolerant.

At times customers may also be wrong, and it is entirely up to you to calm the customer and inspire the right information. This is a technique all customer service personnel should acquire. You will learn these delightful techniques to handle all types of customers. This workshop is interactive and filled with fun games and activities.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Maintain composure in handling difficult customers
  • Understanding of the emotions that motivates the customers
  • Develop the ability to listen attentively before resolving any issue
  • Stay motivated in facing challenged situations
  • Maintain strong rapport with customer to maintain a long lasting relationship

Who Should Attend

Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to ensure customer loyalty.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Participants will use a variety of learning methods such training tools, group discussion, games, activities, case studies and role plays. In essence, our methodology is:

  • Interactive learning
  • Experiential activities
  • Facilitative training

Module

  • BASIC CUSTOMER SERVICE APTITUDE
  • REVIVE EFFECTIVE COMMUNICATION SKILL
  • MANAGING CUSTOMERS COMPLAINTS
  • READY TO SERVE
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If you purchase this product you will earn 850 Points!

Fee: RM 850 per pax


Loyalty Points: 850 Points


Duration: 1 Day


Note: In-house course is available. Request it HERE

 Dealing-with-Difficult-Customers-hrdf-trainings

Introduction:

Handling customers is not an easy task all the time. Everyone have different beliefs and values. In this modern era Customers are more knowledgeable, and they can be very demanding and less tolerant.

At times customers may also be wrong, and it is entirely up to you to calm the customer and inspire the right information. This is a technique all customer service personnel should acquire. You will learn these delightful techniques to handle all types of customers. This workshop is interactive and filled with fun games and activities.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Maintain composure in handling difficult customers
  • Understanding of the emotions that motivates the customers
  • Develop the ability to listen attentively before resolving any issue
  • Stay motivated in facing challenged situations
  • Maintain strong rapport with customer to maintain a long lasting relationship

Who Should Attend

Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to ensure customer loyalty.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Participants will use a variety of learning methods such training tools, group discussion, games, activities, case studies and role plays. In essence, our methodology is:

  • Interactive learning
  • Experiential activities
  • Facilitative training

Module

  • BASIC CUSTOMER SERVICE APTITUDE
  • REVIVE EFFECTIVE COMMUNICATION SKILL
  • MANAGING CUSTOMERS COMPLAINTS
  • READY TO SERVE

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Yeong Wai Ling
Biodata: Wai Ling bring with her over 16 years of operational and administrative working experience in the hotel, airline, retail and media industry. Having worked in such diversified industries, the most valuable knowledge gained was dealing with people from different cultures and ethnic backgrounds. This has enhanced her ability to communicate and understand people from all walks of life. Professionally trained in human resource management, talent management is her favoured area of practice. In addition, her other areas of expertise include Customer Service Excellence, Influential Communication and Being the Super Assistant. Wai Ling is a Master Practitioner of NLP and an Accredited Directive Communication Psychology Trainer – Colored Brain Communication

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