Introduction

Penjenamaan dan peningkatan personality adalah program khusus yang mencakupi nilai-nilai di dalam sesebuah organisasi terhadap layanan pelanggan. Ianya mencerminkan organisasi dalam melayani kehendak pelanggan. Ianya juga dapat membantu para pekerja dalam melaksanakan tugasan seharian untuk kehendak itu. Selain dari itu ianya juga akan mencerminkan posisi organisasi tersebut dalam posisi penjenamaan.

 How Will You Benefit

Setelah tamat program ini, para peserta akan dapat:

• Mendedahkan kepada para peserta maksud penjenamaan dan peningkatan personaliti
• Mendalami peri penting penjenamaan dan fungsi organisasi dalan perkhidmatan atau produk yang dihasilkan.
• Mengembeling pengertian penjenamaan kaitannya dengan peningkatan personaliti .
• Membentuk para peserta kearah peningkatan personaliti diri,
• Memberi motivasi kearah peningkatan personaliti yang seterusnya meningkatkan tahap penjenamaan.

Who Should Attend

Kursus ini adalah sesuai untuk Kerani, Kumpulan sokongan, Pembantu tadbir, Eksekutif, Pembantu pengurus, Pengurus.

Methodology

Program ini akan mencakupi 30% teori dan 70% praktikal. Nota dan alat bantu odio-visual akan disertakan. Di samping itu program ini juga menggunakan strategi aktiviti-aktiviti yang bersifat pembelajaran melalui pengalaman, perbincangan kumpulan, simulasi, analisa diri dan pelan tindakan.

Module

Introduction

Today, it is well established that being self-aware plays a significant role in an individual’s life. A critical number of competencies relate to personal skills which is the subject of this workshop. Self-awareness and self-analysis can significantly help us to understand why we do what we do and what we can change in ourselves to get more energy, respond better to others and efficiently interact with them and understand them.

This workshop allows participants to focus more specifically on personal skills using a variety of examples, case studies, example conversations and techniques. Participants explore topics such as self-esteem, behaviour cycle, positive versus negative thinking, handling fear, motivation, power phrases and so on.

The workshop contains numerous exercises that are designed to raise delegate’s awareness and help them to think about critical behaviors. The aim is to change the point of view of those who might have habitually used certain behaviours without realizing the full effect of them when used on others. Awareness raising discussions and interactive exercises help delegates to significantly change their behaviour using simple yet powerful techniques.

The workshop also contains content on how to handle other people’s reaction to your growth. Family, friends and colleagues can be resistive to your positive change. The ability to handle their reaction well and help them to grow with you is an important skill which will enable you to become more emotionally intelligent.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

• Learn how personal skills can significantly improve your life and help you progress and achieve your ultimate goals
• Analyze your behaviour, manage reactions from others and create a balanced portfolio of life roles
• Adopt strategies to prevent emotional hijacking and learn how to replace destructive thoughts with powerful thoughts
• Change your negative thoughts and mentality to positive thinking and reduce your worries
• Recognize what it takes to believe in yourself and learn how to get motivated
• Face fear and handle it to boost your self‐esteem and confidence
• Help others grow with you to minimize emotional conflicts and manage the change
• Recognize the physical and health related benefits of Emotional Intelligence

Who Should Attend

Sales Departmental Team, Work streams Team, Project Team, and Cross Functional Team

Methodology

• Facilitated Learning and Coaching – One of the most challenging and important pieces in the framework for instilling learning is the readiness of the mindsets of participants. What participants do is caused by who they are, their value and belief about what is important and how they feel (state of mind). How someone is at ‘be’ determines their action and behaviours which determines their outcome and results. The key is to raise the level of awareness of our state of mind in order to help break through barriers that may be holding them back. Barriers may cause participants to feel the lack of confidence and creativity.
• Experiential Learning ­ The four stages in learning which follow from each other: Concrete Experience is followed by Reflection on that experience on a personal basis. This may then be followed by the derivation of general rules describing the experience or the application of known theories to it (Abstract Conceptualization),and hence to the construction of ways of modifying the next occurrence of the experience (Active Experimentation), leading in turn to the next Concrete Experience. All this may happen in a flash, or over days, weeks or months, depending on the topic, and there may be a “wheels within wheels” process at the same time.
• Accelerated Learning Method – Based on a research and discovery of how the human brain works. Learning design are base on focus group preferred learning style and ways of learning. Matching the learning techniques with the focus group natural preferred style makes learning quicker. By also incorporating well‐researched memory techniques, Accelerated Learning makes learning an enjoyable, successful and satisfying experience.

Module

Introduction

This 2 days workshop offers a powerful blend of cognitive training in time, anger and stress management using colour therapy relaxation techniques to enhance resilience in the most challenging circumstances. Time is essence, and we always complain the lack of time to complete endless tasks in our lives. The key success towards a great time management is learning how to prioritize, delegate and letting go. Anger is a universal experience. Research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge. It is also much more than a stress management programme. The colour personality principles and colour therapy techniques contribute in effective communication, successful leadership, self-mastery, focus and ability to work effectively with others.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

• Prioritize effectively and learn the art of delegation
• Categorize tasks based on importance and relevancy
• Recognize how anger affects the body, mind, and behavior
• Control their emotions when faced with other peoples’ anger
• Learn to break old patterns and replace them with a model for assertive anger
• Define stress, including its positive and negative aspects
• Identify different sources of stress in their lives
• Find out their current stress level
• Handle workplace stress tactically by using colour therapy
• Discover their identity colour or personal ‘Life Colour’ and its characteristics
• Setting life goal with colour

Who Should Attend

This course is suitable for Junior Managers, Executives, Officers, Team / Line Leaders and Supervisors

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities.

Module