Clerical Skills Development For Administration Clerks And Assistants

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 clerical-skills-development-for-administration-clerks-and-assistants-hrdf-trainings

 Objective

Improve the professionalism of the staff and enhance their image in the organization

Upon completion of this programme, the participants will be able to:

  • To build effective working relationship with others
  • To learn how to communicate better with peers, subordinates and superiors
  • Learn how to handle visitors professionally
  • To manage unproductive time and work
  • To enhance telephone communication skills
  • Improve self-confidence and build a personality
  • Produce clearly presented letters in appropriate layouts
  • Know the key issues and supporting details when preparing a business letter
  • Being aware of the correct grammar used in business writing
  • Using concise and appropriate language

Who Should Attend

Clerical and Administrative Personnel’s will find this programme highly beneficial and the lessons learned could be directly applied to your esteemed organization.

Level: Clerical staff and above.

Methodology

This two-day programme is highly interactive with mixtures of lectures, group work and discussions. Be ready to participate and learn from your experienced facilitator

Module

  • ROLES AND RESPONSIBILITIES OF CLERICAL STAFF
    • Roles, Responsibility And Challenges
    • Understanding The Organization Culture
    • Understanding The Office Skills Involved
  • MANAGING AND DEVELOPING OFFICE ADMINISTRATION FUNCTIONS
    • Priorities And Planning For The Day
    • Cutting Setting Out Unproductive Time
    • How to Increase Your Productivity?
    • Time-Wasters – Reducing Ineffectiveness In Workplace
    • Tools That Help In Time Management
  • CUSTOMER SERVICE EXCELLENCE
    • Why Should We Be Concerned?
    • Customers’ Expectation-Defining Performance Criteria.
    • Determine Perception Criteria
    • Moments Of Truth
  • GROOMING PERSONAL AND DRESS CODE
    • Building Self-Confidence And Personality
    • Personal Appearance
    • Dirts And Diamonds In You
    • You Represent Your Organization
  • BUSINESS TELEPHONE ETIQUETTE
    • Five (5) Dimensions Of Customer Service On The Phone
    • Four (4) Aspects Of Communications
    • Handling In-Coming Calls
    • Handling Upset Callers
  • COMMUNICATE TO DEVELOP RELATIONSHIPS
    • Three (3) Parts Of Communication
    • The Do’s And Don’ts Of Speaking
    • Improving Listening Skills
    • Diffusing Aggressive Behavior
  • CONCEPTS OF FILING SYSTEM
    • Objective Of A Filing System
    • Activities In A Filing System
    • Classification, Indexing, Retrievals
    • Essence Of A Good Filing System
  • BUSINESS WRITING
    • Fundamentals Of Business Writing
    • Writing For Results
    • Opening, Body And Closing
    • Application- Memos, Letters Responding To Complaints

 


RM2,600.00 RM1,200.00

Qty:
Request For In-House
If you purchase this product you will earn 1200 Points!

Fee: RM 1200 per pax


Loyalty Points: 1200 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 clerical-skills-development-for-administration-clerks-and-assistants-hrdf-trainings

 Objective

Improve the professionalism of the staff and enhance their image in the organization

Upon completion of this programme, the participants will be able to:

  • To build effective working relationship with others
  • To learn how to communicate better with peers, subordinates and superiors
  • Learn how to handle visitors professionally
  • To manage unproductive time and work
  • To enhance telephone communication skills
  • Improve self-confidence and build a personality
  • Produce clearly presented letters in appropriate layouts
  • Know the key issues and supporting details when preparing a business letter
  • Being aware of the correct grammar used in business writing
  • Using concise and appropriate language

Who Should Attend

Clerical and Administrative Personnel’s will find this programme highly beneficial and the lessons learned could be directly applied to your esteemed organization.

Level: Clerical staff and above.

Methodology

This two-day programme is highly interactive with mixtures of lectures, group work and discussions. Be ready to participate and learn from your experienced facilitator

Module

  • ROLES AND RESPONSIBILITIES OF CLERICAL STAFF
    • Roles, Responsibility And Challenges
    • Understanding The Organization Culture
    • Understanding The Office Skills Involved
  • MANAGING AND DEVELOPING OFFICE ADMINISTRATION FUNCTIONS
    • Priorities And Planning For The Day
    • Cutting Setting Out Unproductive Time
    • How to Increase Your Productivity?
    • Time-Wasters – Reducing Ineffectiveness In Workplace
    • Tools That Help In Time Management
  • CUSTOMER SERVICE EXCELLENCE
    • Why Should We Be Concerned?
    • Customers’ Expectation-Defining Performance Criteria.
    • Determine Perception Criteria
    • Moments Of Truth
  • GROOMING PERSONAL AND DRESS CODE
    • Building Self-Confidence And Personality
    • Personal Appearance
    • Dirts And Diamonds In You
    • You Represent Your Organization
  • BUSINESS TELEPHONE ETIQUETTE
    • Five (5) Dimensions Of Customer Service On The Phone
    • Four (4) Aspects Of Communications
    • Handling In-Coming Calls
    • Handling Upset Callers
  • COMMUNICATE TO DEVELOP RELATIONSHIPS
    • Three (3) Parts Of Communication
    • The Do’s And Don’ts Of Speaking
    • Improving Listening Skills
    • Diffusing Aggressive Behavior
  • CONCEPTS OF FILING SYSTEM
    • Objective Of A Filing System
    • Activities In A Filing System
    • Classification, Indexing, Retrievals
    • Essence Of A Good Filing System
  • BUSINESS WRITING
    • Fundamentals Of Business Writing
    • Writing For Results
    • Opening, Body And Closing
    • Application- Memos, Letters Responding To Complaints

 

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Namsuvayam A/L A.Murugian
Biodata: Rais Rajan is a HRDF-certified corporate trainer and management consultant. He specializes in the fields of Strategic Direction, Performance Management, Balanced Scorecard, Management, Leadership and various soft skill trainings. He regularly conducts complementary tea talks for various companies and has written articles for the Malaysian Institute of Management E-newsletter. Rais has more than 22 years of experience serving 3 international organizations in the consulting, telco and banking industries. To date, he has delivered more than 400 training programmes (ranging from Strategic Direction workshops to Clerical Skills). He has lectured and offered trainings to over 200 leading institutions and multinational organizations.
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