Business English Communication @ Work

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Introduction

There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”

– Dale Carnegie

In today’s competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary.

This course will help you improve your English skills (Spoken & Written) in a business and professional setting.

Objective

  • Use English in a realistic working context
  • Communicate more confidently
  • Apply listening technique before speaking
  • Participate more successfully in business activities
  • Enhance written communication
  • Expand their professional vocabulary
  • Organise ideas and present them in an appropriate manner

Who Should Attend

This program is a must buy-in for Managers , Executives & Non – Executives who wish to improve their Basic English language in a commercial or business context in the shortest time possible.

Level: Executives and above

Methodology

Participative and practical – An interactive and practical approach incorporating group discussions / exercises, presentations and role-plays.

Module

  • COMMUNICATION PROCESS
    • Communications & Perceptions
    • Service Mindset
  • CREATING IMPRESSIONS
    • Listening Techniques
    • Using Your Voice Professionally
    • Body Language
  • BUSINESS VOCABULARY/CHOICE OF WORDS
    • 12 Focus Areas
      • Intro Phrases
      • Topic Change
      • Interrupting
      • Fillers
      • Opinions
      • Advising
      • Questioning/Clarifying
      • Asking
      • Connecting Cause & Consequences
      • Contrasting
      • Stating Purpose
      • Correcting Information
    • Common Confusing Words
  • BUSINESS ACTIVITIES – APPLICATION
    • Business Telephone
    • Greeting Visitors
    • Meetings
    • Negotiations
    • Reporting Progress
  • DRAWING ATTENTION
    • Creating Accurate “Subject Line”
    • Appropriate “Opening Lines”
  • MAKING E-MAILS READABLE
    • Organizing Content
    • Creating Logical Structure
    • Eliminate Wordiness
    • Improve Clarity
    • Using Positive Words
  • COMMON E-MAIL GRAMMAR
    • Grammar Minefield
    • Punctuation Errors
    • Common Words – Usage & Meaning
  • CONCLUSION & ACTION
    • Closing For Action
    • Dealing With Angry/Aggressive Emails
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Fee: RM 1,100 per pax


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Duration: 2 Days


Note: In-house course is available. Request it HERE

 business-english-communication-at-work-hrdf-trainings

Introduction

There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”

– Dale Carnegie

In today’s competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary.

This course will help you improve your English skills (Spoken & Written) in a business and professional setting.

Objective

  • Use English in a realistic working context
  • Communicate more confidently
  • Apply listening technique before speaking
  • Participate more successfully in business activities
  • Enhance written communication
  • Expand their professional vocabulary
  • Organise ideas and present them in an appropriate manner

Who Should Attend

This program is a must buy-in for Managers , Executives & Non – Executives who wish to improve their Basic English language in a commercial or business context in the shortest time possible.

Level: Executives and above

Methodology

Participative and practical – An interactive and practical approach incorporating group discussions / exercises, presentations and role-plays.

Module

  • COMMUNICATION PROCESS
    • Communications & Perceptions
    • Service Mindset
  • CREATING IMPRESSIONS
    • Listening Techniques
    • Using Your Voice Professionally
    • Body Language
  • BUSINESS VOCABULARY/CHOICE OF WORDS
    • 12 Focus Areas
      • Intro Phrases
      • Topic Change
      • Interrupting
      • Fillers
      • Opinions
      • Advising
      • Questioning/Clarifying
      • Asking
      • Connecting Cause & Consequences
      • Contrasting
      • Stating Purpose
      • Correcting Information
    • Common Confusing Words
  • BUSINESS ACTIVITIES – APPLICATION
    • Business Telephone
    • Greeting Visitors
    • Meetings
    • Negotiations
    • Reporting Progress
  • DRAWING ATTENTION
    • Creating Accurate “Subject Line”
    • Appropriate “Opening Lines”
  • MAKING E-MAILS READABLE
    • Organizing Content
    • Creating Logical Structure
    • Eliminate Wordiness
    • Improve Clarity
    • Using Positive Words
  • COMMON E-MAIL GRAMMAR
    • Grammar Minefield
    • Punctuation Errors
    • Common Words – Usage & Meaning
  • CONCLUSION & ACTION
    • Closing For Action
    • Dealing With Angry/Aggressive Emails

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Sathiesh Sangarajoo
Biodata: Sathiesh has 15 years of working experience in telecommunication, semiconductor and manufacturing industries as Head of Customer Service, Network Technology Division Engineer. and as Corporate Trainer. He underwent training on Managing Customers' Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He has effectively helped organizations and its people improve performance in the areas of Leadership, Customer Service, Project Management, Business Communication Skills, Call Handling, Service Mindset @ Work, Stress Management, Effective Meetings, Basic English @ Work, Presentation Skills, Personal Development and Team Building.
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