Business Communication – Spoken & Writing Skills In English

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 business-communication-spoken-writing-skills-in-english-hrdf-trainings

Objective

Upon completion of this programme, the participants will be able to:

  • Speak clearly and confidently in face-to-face conversations, and on the telephone
  • Ask questions to get key information and say “NO” politely but firmly
  • Listen actively to really understand the speaker’s needs, and have different ways to ask for an issue to be repeated, to eliminate mis-understanding
  • Articulate the selling points of services and products
  • Write polite, correct, clear and simple emails with a focus on the call to action

Who Should Attend

This course is suitable for those who want to improve their verbal and written business communication. It caters to all levels in your organization.

Methodology

This interactive program will maximize the understanding and learning through lectures, pronunciation practice (includes sing-along sessions to help the participants hear correctly pronounced words by their favourite singers and tongue twisters), role plays, correcting grammar mistakes (sharpens the participants’ understanding of English grammar rule) and discussions.

Module

  • GREETING PEOPLE
  • MIND YOUR GRAMMAR 1
  • ASK FOR INFORMATION
  • MIND YOUR GRAMMAR 2
  • TELEPHONY SKILLS
  • MIND YOUR GRAMMAR 3
  • DESCRIBING YOUR PRODUCTS AND SERVICES
  • WRITE WELL IN ENGLISH
  • WRITE PROFESSIONAL EMAILS
  • COMMONLY CONFUSED WORDS
  • REFINE YOUR COMMUNICATION

RM2,600.00 RM1,200.00

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Request For In-House
If you purchase this product you will earn 1200 Points!

Fee: RM 1200 per pax


Loyalty Points: 1200 Points


Duration: 2 Days


Note: In-house course is available. Request it HERE

 business-communication-spoken-writing-skills-in-english-hrdf-trainings

Objective

Upon completion of this programme, the participants will be able to:

  • Speak clearly and confidently in face-to-face conversations, and on the telephone
  • Ask questions to get key information and say “NO” politely but firmly
  • Listen actively to really understand the speaker’s needs, and have different ways to ask for an issue to be repeated, to eliminate mis-understanding
  • Articulate the selling points of services and products
  • Write polite, correct, clear and simple emails with a focus on the call to action

Who Should Attend

This course is suitable for those who want to improve their verbal and written business communication. It caters to all levels in your organization.

Methodology

This interactive program will maximize the understanding and learning through lectures, pronunciation practice (includes sing-along sessions to help the participants hear correctly pronounced words by their favourite singers and tongue twisters), role plays, correcting grammar mistakes (sharpens the participants’ understanding of English grammar rule) and discussions.

Module

  • GREETING PEOPLE
  • MIND YOUR GRAMMAR 1
  • ASK FOR INFORMATION
  • MIND YOUR GRAMMAR 2
  • TELEPHONY SKILLS
  • MIND YOUR GRAMMAR 3
  • DESCRIBING YOUR PRODUCTS AND SERVICES
  • WRITE WELL IN ENGLISH
  • WRITE PROFESSIONAL EMAILS
  • COMMONLY CONFUSED WORDS
  • REFINE YOUR COMMUNICATION

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Jonathan Chan Seng Lum
Biodata: Jonathan Chan Seng Lum is a competent trainer and mentor who deals with matters of leadership and management. His corporate experience as a director and company CEO of a global consulting firm improves his perspective and skills in handling top management expectations. With a combination of superb presentation skills and excellent Conversational English, he was able to implement and handle workshops and seminars about organizational effectiveness and personal effectiveness. His years in sales and marketing made him an authority when it comes to subjects related to the Sales and Marketing Function. Jonathan also has excellent communication skills, including creative and business writing. His courses are customized to facilitate better understanding among his participants, so you can expect him to take discussions to another level.

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