Objective

Upon completion of this programme, the participants will be able to:

• Understanding the various human personalities at their workplace
• Sharpening their powers of expressiveness in communication
• Gaining clarity in their thinking and decision-making
• Becoming more resilient as top-performers in the midst of challenges
• Increasing their influence as managers and leaders in the company

Who Should Attend

This program is for Executives, Supervisors, Officers, Assistant Managers, Team Leaders, Managers and all staff

Methodology

This stimulating program will maximizes the understanding and learning through activities, hands-on sessions, group discussions, case-studies, presentations and interactive lecture.

Module

• WHAT IS EXCELLENCE QUOTIENT?
  • The Participants Will Be Exposed To The Concept Of Excellence Quotient And The Many Schools Of Thought Concerning What Really Constitutes Excellence. Different Perspectives Dictate Differently. Therefore, Before One Can Achieve Excellence, One Must Be Able To Define It.
    • What Is The Traditional Management School Of Thought?
    • Erroneous Perspectives On Excellence And How To Avoid Them
    • Definition of Excellence Quotient.
• EP: EXCELLENCE IN PERSONALITY (PART 1)
  • In This Session, the Participants Will Be introduced to the 1st Key in Accelerating One’s Excellence Quotient: EP (Excellence in Personality). They Will Learn How One’s Personality Can Determine One’s Ability / Inability to Achieve Excellence at Work.
    • How Does Your Personality Affect Your Excellence And Emotions?
    • Identifying Your Personality And Behavioral Tendencies
    • Personality Profiling And Its Applications In Work Excellence
• EP: EXCELLENCE IN PERSONALITY (PART 2)
  • Here, The Participants Will Learn How To Differentiate And Identify Their Own Personality Based On Selected Real-Time Activities. By Knowing Their Own Personality, They Will Find Out How They Can Achieve Personal Excellence At Work Based On Their Inherent Strengths And Niches.
    • Overcoming Ineffective Personality Traits
    • Sharpening Personality Strengths
    • Recognizing Your Personality Niche In Achieving Excellence At Work
• EP: EXCELLENCE IN PERSONALITY (PART 3)
  • Next, They Will Learn Simple Fingertip Techniques To Identify The Personality Of Their Co-Workers And Subordinates. This Can Help Them Assign Suitable Tasks To Corresponding Personnel. Moreover, They Will Also Learn What Situations Can ‘Destabilize’ A Particular Staff Based On His / Her Personality, So That Such Situations Can Be Avoided Or Properly Managed.
    • Quick And Simple Ways To Determine Someone’s Personality
    • Situations To Avoid At Work Regarding Certain Personality Types
    • Improving Cooperation Among Different Personalities
• EE: EXCELLENCE IN EXPRESSIVENESS (PART 1)
  • This Session will touch on the Psychological Steps in Changing One’s Default Communication Strategy from Aggressive to Assertive to Expressiveness. For Those Who Are From The Opposite Spectrum, This Session Will Help They Turn From Being Introverted To Being More Assertive To Finally Become Expressive.
    • Identifying Aggressive Communication Traits
    • Inculcating An Assertive Communicative Approach
    • Building An Expressive Communication Platform At The Workplace
• EE: EXCELLENCE IN EXPRESSIVENESS (PART 2)
  • Participants Will Kick-Start The Day With Fun Activities Which Will Test Them On How Assertive And Expressive They Are In Selected Situations. They Will Learn The Tools And Techniques To Say What They Need To Say To Their Subordinates While Taking Care Of The Latter’s Emotions.
    • Giving Effective Reaction And Responses In Selected Situations
    • Logical Vs Emotional Approach To Being Expressive
    • Being Apt And Being Sensitive To Feelings
• EC: EXCELLENCE IN CLARITY (PART 1)
  • Participants Will Be Taught About How Psychological Clutter Can Inhibit One From Achieving Greater Excellence At Work And In Life. The Participants Will Be Involved In Fun And Interactive Activities To Gain More Clarity In Their Objectives And Interactions At Work.
    • Setting Clear Work Objectives
    • Planning Your Work With Excellence
    • How To Be An Achiever And Pace-Setter In Your Company
• EC: EXCELLENCE IN CLARITY (PART 2)
  • Next, The Participants Will Learn How To Align Their Decisions, Actions And Behavior With The Overarching Principles And Purposes Of The Company. They Will Also Learn The Hindrances Which Block Their Staff From Achieving All They Can Achieve.
    • Effective Decision-Making Using Psychological Tools
    • Making Decisions As A Team
    • Overcoming Behavioral Obstacles Towards The Right Decisions
• ER: EXCELLENCE IN RESILIENCE
  • In This Session, The Participants Will Be Put Through An Experience Which Is Fun And Interactive. In It, They Will Learn The Psychological Tool Of Being Resilient In The Midst Of Challenges And Work Stress. Through The Team-Work Of Colleagues, Each Person Will Learn The Key To Excellence In Various High-Pressure Situations.
    • Recognizing Challenges At The Workplace
    • Improving Your Mental Stamina In Times Of Challenges
    • Handling Stress : The Key To A High Excellence Quotient
• EI: EXCELLENCE IN INFLUENCE
  • The Participants Will Learn The Various Psychological Factors Which Influence Their Behavior And Psychology At Work. They Will Be Better Equipped To Identify And Amplify / Nullify Such Influences To Accelerate Their Pursuit Of Excellence. They Will Also Learn How To Positively Influence Their Staff And Subordinates Towards Excellence, Through Their Use Of Selected Words, Tone Of Voice And Managing The Working Environment.
    • Getting Along With Others With Ease
    • The Art Of Passive Persuasion At The Office
    • Influencing Others Towards Excellence