Quality Management

60%OFF
8 Discipline Problem Solving

RM2,600.00 RM1,050.00

8 Discipline Problem Solving , .
 8-Discipline-Problem-Solving-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

The 8-D process is crucial to solving simple and complex problems in any manufacturing situations. Used universally, 8-D methods are the format choice of many customers. The 8-D method can drive process improvements that eliminate the root causes of problem.

 How Will You Benefit

Upon completion of this program, the participants will be able to:

  • Understand and use the 8-D process to solve problems.
  • Implement and contribute to a problem-solving team.
  • Apply the appropriate problem-solving tools throughout the problem-solving process including the 5 Whys
  • Relate the Eight Disciplines process with the Corrective and Preventive Action process defined within the Quality Management System.

Who Should Attend

This program is suitable for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues.

Methodology

This program involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

  • QUALITY IMPROVEMENT CYCLE
  • D1 USE TEAM APPROACH
  • D2 DESCRIBE THE PROBLEM
  • D3 ROOT CAUSE
  • D4 CONTAINMENT PLAN
  • D5: PERMANENT ACTION PLAN
  • D6: PREVENT ACTION PLAN
  • D7: EFFECTIVENESS VERIFICATION
  • D8: CONGRATULATE THE TEAM
  • WORKSHOP ON EFFECTIVE 8D FORMAT COMPLETION
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RM2,600.00 RM1,050.00

  • Availability: 0 in stock
60%OFF
Advanced Product Quality Planning

RM2,600.00 RM1,050.00

Advanced Product Quality Planning , .
 Advanced-Product-Quality-Planning-HRDF-Trainings

Introduction

Advance Product Quality Planning (APQP) is established by General Motors, Ford and Chrysler as part of the Quality Planning Process of the Quality Management System. The purpose of the planning process is to ensure that customer needs and expectations are determine and met accurately.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Carry out Product Quality Planning in a systematic manner
  • Establish and prepare control plans for products
  • Carry out process analysis

Who Should Attend

This course is suitable for MDs, GMs, Managers, Executives and Supervisors who are involved in the planning process.

Methodology

This stimulating program will maximize understanding and learning through short classroom lessons embedded with real practical examples.

Module

  • INTRODUCTION
    • QS 9000 transition to ISO/TS 16949
    • ISO 9001:2008 vs. ISO/TS 16949
  • PLAN AND DEFINE PROGRAMME
    • Introduction
    • Voice Of The Customer
    • Business Plan / Marketing Strategy
    • Product / Process Benchmark Data
    • Product / Process Assumptions
    • Product Reliability Studies
    • Customers Inputs
    • Design Goals
    • Reliability And Quality Goals
    • Preliminary BOM
    • Preliminary Process Flow Chart
    • Preliminary Listing of Special Product and Process Characteristics
    • Product Assurance Plan
    • Management Support
  • PRODUCT DESIGN AND DEVELOPMENT
    • Introduction
    • DFMEA
    • Design For Manufacturability And Assembly
    • Design Verification
    • Design Reviews
    • Proto Type Build – Control Plan
    • Engineering Drawings
    • Engineering Specifications
    • Material Specifications
    • Drawing And Specification Changes
    • New Equipment, Tooling And Facilities Requirements
    • Special Product And Process Characteristics
    • Gauge / Testing Equipment Requirements
    • Team Feasibility Commitment And Management Support
  • PROCESS DESIGN AND DEVELOPMENT
    • Introduction
    • Packaging Standards And Specifications
    • Product / Process Quality System Review
    • Process Flow Chart
    • Floor Plan Layout
    • Characteristics Matrix
    • PFMEA
    • Pre- Launch Control Plan
    • Process Instructions
    • MSA Plan
    • Preliminary Process Capability Study Plan
    • Packaging Specifications
    • Management Support
  • PRODUCT AND PROCESS VALIDATION
    • Introduction
    • Significant Production Run
    • Measurement System Analysis
    • Preliminary Process Capability Study
    • Product Part Approval
    • Product Validation Testing
    • Packaging Evaluation
    • Production Control Plan
    • Quality Planning Sign-Off And Management Support
  • FEEDBACK, ASSESSMENT AND CORRECTIVE ACTION
    • Introduction
    • Reduced Variation
    • Improve Customer Satisfaction
    • Improve Delivery And Services
    • Effective Use Of Lessons Learned/Best Practices
  • CONTROL PLAN METHODOLOGY
    • Overview
    • Control Plan Column Descriptions
    • Process Analysis
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RM2,600.00 RM1,050.00

  • Availability: 0 in stock
62%OFF
Calibration And Measurement Systems , .

Introduction

Measurements are an integral part of any manufacturing organization. In fact measurement results forms the basis on which decisions are made. It is therefore important to ensure that the measurement results obtained from the measurement system are accurate and can be traced to some national or international standards. To achieve this, the measuring devices used must be calibrated

Objective

  • This programme covers a wide range of calibration parameters and calibration methods. The participants would be able to:
    • Review the calibration needs of their organization
    • Develop cost effective in-house calibration methods
    • Address the monitoring & measurement devices requirements of ISO 9001:2000, ISO 14001 & OHSAS 18001
    • Interpret calibration reports produced by SAMM accredited laboratories
    • Understand the terms used in metrology

Who Should Attend

This program is suitable for Managers, Executives, Supervisors, Technicians who are involved in calibration
Level for Executives, Manages and above

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation and discussions

Module

  • INTRODUCTION TO METROLOGY
  • INTRODUCTION TO CALIBRATION STANDARDS
  • THE REQUIREMENTS OF ISO 9001:2000, ISO 14001 AND OHSAS 18001 FOR MONITORING AND MEASURING DEVICES
  • CALIBRATION METHODS
  • ERRORS IN MEASUREMENT
  • MEASUREMENT UNCERTAINTY
  • CARE AND MAINTENANCE OF MEASURING DEVICES
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RM2,600.00 RM1,000.00

  • Availability: 0 in stock
54%OFF
Continuous Improvement With Effective 7QC Tools , .
 continuous-improvement-with-effective-7qc-tools-hrdf-trainings

Introduction

To remain competitive in today’s competitive environment, organizations’ operations have to ensure its defined processes are executed efficiently and effectively. Errors in the processes affect the output and delivery quality, unresolved repetitive errors eventually impact cost competitiveness and customer confidence.

This course provides a comprehensive understanding on the usage of the 7 Quality Control (QC) Tools as systematic approach to problem solving and fundamental for Continuous Improvement.

Participants will be familiarized with these tools in identifying problems/ defects/ rejects, prioritizing problem solving, determining causes, recommending improvements, tracking performance for improvements.

Objective

Upon completion of this program, the participants will be able to:

  • Understanding the fundamental principles of problem solving
  • Selecting and deploying the correct 7 QC tools in the workplace
  • Understanding the deploying 7 QC Tools as a corrective and preventive action to prevent errors and improve product /service quality
  • Interpreting and measuring the variation/dispersions to ensure the effectiveness of implemented actions/solutions

Who Should Attend

Employees and team members involved in continuous improvement initiatives including General Managers, Managers, Executives, Supervisors and Operative Personnel from manufacturing and service industries.

Level for Executives and above

Methodology

This stimulating program will maximize the understanding and learning through Classroom lecture, Group activity & presentation, Case study and Pre and post test

Module

  • INTRODUCTION TO PROBLEM SOLVING
    • Why Problem Solving
    • Using Data To Increase Productivity
    • Problem Solving Using 7 QC Tools
  • PARETO DIAGRAM
    • Overview Of Pareto Chart
    • Solving Vital Few Using The 80:20 Rule
  • FISHBONE DIAGRAM
    • Overview Of Fishbone Diagram
    • Identifying The Likely Causes Of Problems
  • PROCESS FLOW CHART
    • Overview Of Process Flow Chart
    • Mapping And Visualizing The Process Flow Chart
  • CHECKSHEET
    • Overview Of Check sheet
    • Preventing Inspection Slip Through
    • Constructing Simple Check sheet For Convenient Usage In The Workplace
  • MODULE 6 – HISTOGRAM
    • Overview Of Histogram
    • Constructing Histogram
    • Interpreting Various Shapes Of A Distribution Diagram
  • HISTOGRAM
    • Overview Of Histogram
    • Constructing Histogram
    • Interpreting Various Shapes Of A Distribution Diagram
  • SCATTER DIAGRAM
    • Overview Of Scatter Diagram
    • Constructing Scatter Diagram
    • Interpreting Scatter Diagram
    • Correlating The Cause And Effect Of A Problem
  • CONTROL CHART
    • Overview Of Control Chart
    • Constructing Control Chart
    • Charting To Monitor Process And Product Stability And In Control
    • Interpreting The Dispersions Whether It Is Stable And In Control Or Not
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RM2,600.00 RM1,200.00

  • Availability: 0 in stock
60%OFF
Effective PDCA Management

RM2,600.00 RM1,050.00

Effective PDCA Management , .

Introduction

The course is designed on a proven problem solving model; known as PDCA (Plan-Do-Check-Act). The technique was addressed by Dr.Edward Deming in several of his publications, as a result, the PCDA is also commonly known as “Deming Cycle.” The basic concepts of PDCA have been integrated and served as the foundation for most of the advanced problem solving and improvement methodologies, such as Six Sigma Breakthrough Strategy and Lean Manufacturing.

In other words, the understanding of the PDCA management concept and its related tools is pre-requisite for any continual improvement deployment initiatives.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • What is the PDCA continual improvement model and how it can be effectively utilized in the problem solving and improvement initiatives.
  • Common techniques that are associated with each phase of the PDCA continual improvement model.
  • How each techniques are utilized and incorporated into the overall continual improvement framework.

Who Should Attend

This course is designed for all personnel, from managerial to supervisor level who need to be equipped with a thorough understanding of the management and deployment of PDCA continual improvement strategy, tools, and techniques.

Methodology

This programme involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

  • INTRODUCTION
    • Introduction of PDCA Concepts & Benefits
    • What are Improvements Tools?
    • What are the tools?
    • Quality Control Circles
    • Training objective
    • What are problems?
    • How to solve problems
    • Systematic approach: PDCA (PLAN, DO, CHECK, ACT) cycle
    • Identifying a problem – problem statement
    • Set measurable goals
    • Process mapping
  • PLAN PHASE – DATA COLLECTION
    • Effective improvement tools techniques for data collection
    • Checksheet
    • Checksheet workshop
    • Graph
    • Graph workshop
    • Histogram
    • Histogram workshop
  • PLAN PHASE – IDENTIFY PROBLEMS
    • Pareto diagram
    • Pareto diagram workshop
    • Set target
    • Set strategy
    • Data collection and problems identification workshop
  • PLAN PHASE – IDENTIFICATION AND ANALYSIS OF ROOT CAUSES
    • Flowchart analysis
    • Flowchart analysis workshop
    • Cause &Effect Diagram
    • Cause &Effect Diagram workshop
    • 5 Why analysis
    • 5 Why analysis workshop
    • Relationship Diagram
    • Relationship Diagram workshop
    • Inter-relationship Diagraph
    • Inter-relationship Diagraph workshop
    • Scatter Diagram
    • Scatter Diagram workshop
    • Hypothesis setting
  • PLAN PHASE – PLANNING THE IMPROVEMENT
    • Generating ideas (brainstorming)
    • Reporting ideas
  • DO PHASE – IMPLEMENTING IMPROVEMENT
    • Carrying out ideas
    • Using poka-yoke
    • Visual management
    • On Job Training
  • CHECK PHASE
    • Measure results (using tools like graphs, pareto)
    • Control charts
    • Key performance indicators
    • Improvement and results workshop
    • Review effectiveness – hypothesis setting
  • ACT PHASE
    • Standardization
    • Presentation
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RM2,600.00 RM1,050.00

  • Availability: 0 in stock
58%OFF
Effective Problem Solving Techniques Using 8D Problem Solving And Statistical Techniques , .

Objective

Upon completion of this program, participants will be able to:

  • Learn the fundamental concepts of the 7 statistical techniques, Qualitative and Quantitative techniques and each topic covers purpose of the techniques as to when to us it
  • How to use it and with suitable examples
  • Learn step-by-step guidelines for establishing the usage of statistical techniques throughout the entire organization

Who Should Attend

These presentation materials can be used to educate management, employees or other groups on use of statistical techniques

Methodology

Knowledge & Skill: This training has been developed for providing training and presentation material for determining what kind of action is needed for data analysis as well as problem solving by Managers and Individual Contributors. It therefore helps in analyzing data for maintaining a more organized, efficient, safe, and profitable work areas.

Our Statistical techniques presentation offers a cost-effective approach for enhancing data analysis and problem solving approach. It provides clear and measurable bottom-line results.

Module

  • EFFECTIVE PROBLEM SOLVING TECHNIQUES & PROFESSIONAL 8D REPORTING
    • Introduction & Understanding of Problem Solving Techniques Skills & 8D (Eight Disciplines) In Problem Solving (Case Studies)
    • Data Compilation & Data Analysis (Pareto Chart) – The 80/20 Concept & Methodology (Case Studies)
    • Introduction of 8D Reporting Procedure and Software Application.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool Such As 4W 1H & Process Mapping And Also Application Of “Genba Gembutsu” In D1. (Case Studies)
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool Such As Brainstorming Rules, Tree Diagram & Genba In D2 – Implement And Verify Interim Actions.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool In D3 – Acquire And Analyze Data.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool Such As Application Of 5 WHYS & Fish Bone In D4 – Analyze Root Causes.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool Such As Tree Diagram In D5 – Define And Evaluate Solutions.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool Such As Tree Diagram & PDPC In D6 – Develop Action Plan.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool Such As Gantt chart In D7 – Implement Solutions.
    • 8D Professional Reporting Using 8D Report Software & Application Of QC Tool In D8 – Congratulate The Team & Team Presentation
    • Workshops – On-Site Training at Flextronics (Group Workshops Using Real Projects Using Flextronics’s Format And the 8D Software Manager & Report.
  • EFFECTIVE PROBLEM SOLVING STATISTICAL TECHNIQUES
    • Overview To Statistical Techniques
    • Quantitative Analysis 7 Tools (A. Check Sheet B. Histograms (Graphs) C. Cause & Effect Diagrams D. Pareto Diagrams E. Process Flow Chart F. Scatter Diagrams G.Control Charts.)
    • Qualitative Measurements ( Used For Subjective Analysis): A Activity Diagram B. Affinity Diagram (Contributed Relationship) C. Tree Diagram D. Matrix Diagram E. String Diagram F. Process Decision Program Chart G. Nominal Group Technique And Prioritization Matrix
    • Other Tools ( A. Gantt Chart B. Voting C. Brainstorming D. Design Of Experiments E. Fmea , F. Process Capability Study )
    • Probability Study
    • Hypothesis Testing
    • Summary And Action Plan
    • Workshops
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RM2,600.00 RM1,100.00

  • Availability: 0 in stock
50%OFF
Environmental Aspect & Impact Identification & Evaluation For ISO 14001 , .

Objective

  • This course will provide delegates with an introduction to the practical steps to establish and implement an effective environmental management based on significant impact evaluation of process, products and services

Who Should Attend

This course is suitable for all personnel involved in environmental issues

Methodology

This program will be presented via interactive lecture, practical hands-on activities, role-play and group & individual presentation

Module

  • CONCEPT OF ENVIRONMENTAL MANAGEMENT SYSTEM
  • IDENTIFICATION OF ENVIRONMENTAL ASPECTS
  • EVALUATION OF SIGNIFICANT IMPACT
  • IMPLEMENTATION OF CONTROL OF SIGNIFICANT IMPACT
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RM2,600.00 RM1,300.00

  • Availability: 0 in stock
35%OFF
Environmental Quality Act 1974, The Amendments And Subsidiary Legislation , .
 Environmental-Quality-Act-1974-The-Amendments-And-Subsidiary-Legislation-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Environmental Quality Act is the main Act that govern environmental pollution control in Malaysia. It is essential for organization operating in Malaysia to have full understanding of the legal requirements in order to maintain compliance.

 How Will You Benefit

  • Understand the requirements of Environmental Quality Act 1974, the amendments and subsidiary legislation that are applicable to the organization
  • Understand the compliance obligations
  • Identify areas of non-compliance and initiate actions to comply

Who Should Attend

This program is suitable for Managers, Supervisors, Executives and Managers in an organization

Methodology

Participative and practical – Emphasizing learning through experience, both from structured activities: Group exercises, discussions and test

Module

  • INTRODUCTION
  • ENVIRONMENTAL QUALITY ACT 1974 AND THE AMENDMENTS
  • SUBSIDIARY LEGISLATION UNDER EQA
  • ENVIRONMENTAL MANAGEMENT SYSTEM AWARENESS
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RM1,300.00 RM850.00

  • Availability: 0 in stock
35%OFF
Excellent Customer Service for Retailers and Front-Liners .
 

Introduction

This practical one day course has a simple objective: to raise customer service and support standards by instructing, equipping and inspiring participants to delight customers at every opportunity.

Through customer service training participants will acquire essential tools, skills and methods; discuss specific organizational issues; and identify areas for improvement.

Objective

Upon completion of this programme, the participants will be able to:

  • Establish the standards and systems that can make every customer feel special – face-to-face, by email or on the telephone
  • Make a composed and confident first impression on each and every contact
  • Use personal skills for listening effectively and to enhance understanding
  • Identify different customer needs and situations
  • Deal with complex or multi-stage technical problems more effectively
  • Understand customer expectations and deliver more than you promise
  • Maintain a positive attitude throughout the day and make every contact appear your most important
  • Satisfy complainers, calm upset customers and regain confidence and goodwill
  • Turn problems into opportunities
  • Identify the direct impact of individual image towards the organization.
  • Analyze the needs for improvement of image and professionalism.
  • Provides guidelines for personal and professional appearance.
  • Improves individual communication internally and externally for the organization.
  • Enhance confidence and influence as a personal and professional development translates into a positive change in attitudes, appearance and actions.

Who Should Attend

Managers, executives, trainers, sales professionals, secretaries, administrators, front liners, support staffs, customer service, business development, teachers, lectures, students or related professional/individual.

Methodology

Interactive presentation, group activity, individual task, training, practical and demonstration.

Module

 

 DAY 1 PROGRAM/ACTIVITIES
 

 

Module 1

All about customers

Introduction/Energizer

  • The different between service & service from your HEART?
  • How do practise service from the HEART?
  • Listening to customers
  • Assertiveness
  • Effective customer communicator
  • Strategies for building trust


*Activities/discussion/role play

Module 2

Type of complaints & benefit of complaints

  • How to solve complaints
  • Listening to customers
  • Assertiveness
  • Effective customer communicator
  • Strategies for building trust

*Activities/discussion/role play

Module 3

Customer needs & loyalty

  • How will you win customers
  • Role goal clarification & to be an ideal sales person
  • The scramble ball game
  • Why is this change required now?
  • How to attract and retain happy-loyal customer?
  • What is important-customer or rules?
  • The top 8 reasons why sales fail

*Activities/discussion/role play

Module 4

 Personal Empowerment

  • How do you want yourself to be seen?
  • Creating first Impression
  • How to maintain your professional appearance – Time, Occasion & Place
  • 10 common mistakes that makes your career at risk
  • Makeup & Basic Skin care

*Activities/discussion/role play

END OF SESSION

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RM1,300.00 RM850.00

  • Availability: 0 in stock
60%OFF
Failure Mode And Effects Analysis (FMEA) , .
 Failure-Mode-And-Effects-Analysis-FMEA-HRDF-Trainings

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand the purpose and benefits of FMEA.
  • Understand the FMEA methodology
  • Create detail process mapping
  • Construct Cause & Effect matrix
  • Create an FMEA by applying the methodology
  • Understand the application of FMEA supporting RCA (root cause analysis), prevention and detection tools.

Who Should Attend

Managers, QA Engineers, Technicians, Supervisors and all related QA staff who wish to apply FMEA to proactively manage operation issues or abnormalities to stay competitive in the market by using this systematic, scientific approach.

Methodology

Lectures, Workshop Activities & Discussions.

Module

  • FMEA OVERVIEW
  • FMEA PROCESS STEPS AND FLOW
  • SELECTING AND DEVELOPING AN IN-HOUSE PROCESS FMEA
  • UNDERSTANDING AND APPLICATION OF SUPPORTING RCA, PREVENTION AND DETECTION TOOLS OF FMEA
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RM2,600.00 RM1,050.00

  • Availability: 0 in stock
50%OFF
Failure Mode Effects Analysis (FMEA) Fourth Edition , .

Introduction

FMEA is a reliability engineering technique based on the concept of predicting and solving problems before they can occur, thus saving considerable amounts of time, effort and money.

Objective

Upon completion of this programme, the participants will be able to :

  • Increase customer satisfaction
  • Prevent problems
  • Improve product/process reliability and quality
  • Document risks and actions taken to reduce risks
  • Understand the process of identifying categorizing and solving problems or resolving concerns

Who Should Attend

This program is suitable for company personnel who are responsible in managing and support development of FMEA in a systematic and effective manner.

Methodology

This programme involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

  • INTRODUCTION
  • DESIGN FMEA
  • PROCESS FMEA
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RM2,600.00 RM1,300.00

  • Availability: 0 in stock
38%OFF
Food Handler Training Program (English)

RM80.00 RM50.00

5 out of 5
Food Handler Training Program (English) .
 

Introduction

This training program is a mandatory for all food operators in Malaysia in accordance to the Malaysia Food Act 1983, Food Regulations 1985, Food Hygiene Regulations 2009 and Food Hygiene Regulations 2009.

Failure to comply with such regulations will result in: –

1) A fine not exceeding RM10,000 OR

2) Imprisonment not exceeding two (2) years

This Food Handler Training Program is a MANDATORY program for Food and Beverages (F&B) business owners and their food operators. The Certification for this Food Handler Training Program is valid for a lifetime period.

This basic but comprehensive program will impart useful guidelines and knowledge on food handling practices and also training in the principles of food hygiene and safety. This program is applicable to all categories of food handlers inclusive of those in the food manufacturing, food service/ hospitality and food retail industry.

Objective

Upon completion of this programme, the participants will be able to:

  • Increase the awareness of food handlers on food hygiene and sanitation in a more structured and systematic manner
  • Have continuous education on food safety and its implications in the era of globalization
  • Participate “Hands On” training with the certified Trainer by the Ministry of Health (MOH)
  • Comply and fulfill the training requirement as per the Malaysia Food Act 1983 and Food Hygiene Regulations 2009
  • Certified for whole-life

Who Should Attend

All food handlers (both locals and foreigners) who are operating day to day food-related business, operations and productions.

Methodology

Interactive presentation, group activity, individual task, training, practical and demonstration.

Module

  • Module 1 – Introduction
    • Explain the importance of food handler training.
    • Understand the benefits of food handler training
  • Module 2 – Food Hygiene
    • Understand that food hygiene starts with themselves and the environment.
    • Be more sensitive to personal hygiene, the equipment used and state of the premises.
    • Explain the proper clothing that should be worn during food handling.
    • Carry out good practices when handling food.
  • Module 3 – Food Safety
    • Select the best raw foods prior to preparing food.
    • Handle food the correct way.
    • Explain how to handle and prepare raw foods in a clean and safe manner.
  • Module 4 – Critical Factors of Food Poisoning
    • List down the critical factors of food poisoning.
    • Know what actions to take to control the critical factors of food poisoning.
  • END
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RM80.00 RM50.00

  • Availability: 0 in stock

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