Quality Management

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ISO 9001:2015 Internal Audit , .
 ISO-9001-2015-Internal-Audit-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Internal audits are pre-requisite of ISO 9001:2015. However, auditing to barely meet compliance is not a healthy activity. Audits should be value added and focus on continual improvement of the Quality Management System. Audit findings by major certification bodies have revealed that internal audits are indeed an area of weakness in the implemented of Quality Management System of most organizations. In fact, most international and national certification bodies are in the process of reducing surveillance audits if reliance can be placed on the effectiveness of internal audits. Therefore, internal audits should be enhanced so that weaknesses and opportunities for improvement can be identified and actions can be taken to rectify the weaknesses or harvest the benefit.

 How Will You Benefit

Upon completion of this program, participants will be able to:

  • Be equipped with the necessary auditing techniques and methodology.
  • Differentiate between compliance audit and value added audits.
  • Carry out effective audits of the Quality Management System.

Who Should Attend

All internal quality auditors and all other section and departmental heads who are going to face the auditors.

Methodology

Lecture and case-studies on actual scenarios of live-audit findings

Module

  • INTRODUCTION
  • QUALITY MANAGEMENT SYSTEM REQUIREMENTS – FROM AUDIT VIEW
  • AUDIT APPROACH AND CYCLE
  • NON-CONFORMANCES REPORTING (NCR)
  • AUDITING IN DIFFERENT INDUSTRIES
  • ENSURING THAT AUDIT ARE EFFECTIVE
  • LIVE AUDIT (OPTIONAL)
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ISO 9001:2015 Internal Auditor Transition , .
 ISO-9001-2015-Internal-Auditor-Transition-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

A change in the design and thinking in ISO 9001:2015 brings new challenges for auditors to apply their competencies to the accomplishment of audits. The change also brings great opportunity.

The changes to ISO 9001:2015 from ISO 9001:2008 incorporate input from manufacturers and service providers, change the focus to customers, and help organizations to use the process approach to achieve outcomes. These are great advances in standardization and, when combined with risk practices, should drive consistent outcomes with a greater confidence that the customer will be satisfied or even delighted.

If you have the opportunity to read the current ISO 9001:2015 International Standard, you will see that the clauses are less prescriptive and require the user to engage the process approach to implement the standard.

Moving away from a prescriptive approach to process approach requires new thinking on how to audit. The mere use of checklists aligned with a set of standard clauses will no longer work as auditing moves toward interviewing techniques rather than review of records, corrective action data, and policy. The writers of the ISO 9001:2015 standard are envisioning that audits will take place through a series of in-depth discussions and analyses against risk to determine whether customers will receive their expected outputs or services.

For an auditor, the types of skills required now move toward interviewing techniques—similar to investigators. It’s more about digging into the reasoning for the application of a process, rather than the demonstration of the process. For an audit team leader, focusing on team selection against process may mean more members to follow individual processes to completion rather than selecting clauses for auditing.

This programme will emphasize the concepts that will be difficult to audit including new requirements that are less prescriptive, including for example; not requiring procedures and records, risk based thinking, knowledge management, and many others.

On completion of this training course you will be able to:

Describe the role of internal audit in the maintenance and improvement of management systems

Explain the purpose and structure of ISO 9001:2015.

Plan and prepare for an internal audit, gather audit evidence through observation, interview and sampling of documents and records.

Write factual audit reports that help to improve the effectiveness of the QMS.

Suggest ways in which the effectiveness of corrective action might be verified.

 How Will You Benefit

  • How to adapt your auditing technique to accommodate the new and amended requirements in ISO 9001:2015.
  • How to audit the new requirements concerning organizational context and the application of a risk-based approach.
  • How to audit top management commitment and leadership.
  • How to audit processes and their interaction with other processes.
  • The importance of quality management for the organization and its customers.

Who Should Attend

  • All existing internal and external auditors that wish to be able to audit ISO 9001:2015.
  • Quality managers, process owners and anyone that needs to understand the ISO 9001:2015 audit process.
  • Anyone involved in the implementation or transition of ISO 9001:2015.

Methodology

  • Delivery of the conceptual framework together with a demonstration of how systems and its components tie up and form a complete whole.
  • Once a concept is understood, practical application is applied.
  • Once application is made clear, implementation can be executed at work place.
  • Spoon-feeding (Delivered in a Take-Back-and-Do Approach).

Module

  • AUDIT REQUIREMENTS FOR ISO 9001:2015
  • AUDITING THE ISO 9001 QUALITY MANAGEMENT SYSTEM
  • AUDITING THE QUALITY MANAGEMENT SYSTEM
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ISO 9001:2015 Internal Quality Audit , .
 ISO-9001-2015-Internal-Quality-Audit-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

This programme is intended to provide training in the principles, concepts and requirements of planning, implementing and performing an ISO 9001:2015 audit exercise.

Participants will be able to look into the underlying philosophy and the principles, concepts and requirements of the ISO 9000:2015 series of standards, and how to apply them within an audit context, as well as understanding the changes introduced.

Participants will also be required to review and provide the necessary clarification in the areas of non-conformance and opportunities for improvement. Emphasis and focus on ensuring follow-up and closure of the audit findings and related reports will also be reviewed to ensure total coverage.

Participants will also review the human aspect of the audit process with focus on audit team’s communication, be it intra-personal and inter-personal. The ability of the auditor in clarifying his/her decision during the audit plays an important role in ensuring that the auditee understands the requirements of the ISO 9001:2015 quality management system requirements.

 How Will You Benefit

  • How to adapt your auditing technique to accommodate the new and amended requirements in ISO 9001:2015.
  • How to audit the new requirements concerning organizational context and the application of a risk-based approach.
  • How to audit top management commitment and leadership.
  • How to audit processes and their interaction with other processes.
  • The importance of quality management for the organization and its customers.

Who Should Attend

  • Management team members involved in developing and maintaining a sound and effective quality management system.
  • Engineers, Executives and Supervisors who are selected to play the role of a quality management system internal auditor.

Methodology

  • Delivery of the conceptual framework together with a demonstration of how systems and its components tie up and form a complete whole.
  • Once a concept is understood, practical application is applied.
  • Once application is made clear, implementation can be executed at work place.
  • Spoon-feeding (Delivered in a Take-Back-and-Do Approach).

Module

  • AUDIT REQUIREMENTS FOR ISO 9001:2015
  • AUDITING THE ISO 9001 QUALITY MANAGEMENT SYSTEM
  • AUDIT PREPARATION
  • IMPLEMENTING THE AUDIT ACTIVITY
  • THE NON-CONFORMANCE STORY
  • THE PEOPLE ISSUES IN AUDITING
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ISO 9001:2015 Process Based Internal Auditing Training , .
 ISO-9001-2015-Process-Based-Internal-Auditing-Training-HRDF-Trainings

Introduction

The process based internal auditing is a management tool that enables the company to take an independent and accurate snapshot to see what an organization looks at a point in time. It checks the 3 C’s (compliance, consistency& continual improvement) of an effective QMS ISO 9001 and identifies the room for improvement. It also provides a reporting platform for the evidence of excellent performance in order to provide opportunities for recognition by management and motivation of people.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • To understand management system auditing principles and practices necessary to meet the requirements of ISO 9001
  • To provide participants with an understanding of process approach auditing
  • To learn and utilize essential audit techniques and skills
  • To plan, develop, executing internal audit program
  • To report the internal audit findings and present audit summary effectively to their management

Who Should Attend

Top and middle management, internal auditors who are responsible for internal audit for QMS.

Methodology

This program is essentially participative. There will be Group Discussion, Presentation, Interactive Session Activities and Video Learning.

Module

  • OVERVIEW OF STRUCTURE & REQUIREMENTS OF ISO 9001
    • The Concept of process approach auditing
  • AUDIT PREPARATION & AUDIT TECHNIQUES
    • Audit roles & auditor responsibilities
    • Auditor attribute & competence
    • Planning an audit, audit time & resources
    • Pre-audit preparation work
    • Checklist development
    • Audit techniques & interviewing skills
    • Collecting and verifying objective evidence
  • AUDIT ROLE PLAYING& AUDIT REPORTING
    • Conducting an opening meeting
    • Mock up audit (via role playing)
    • Audit Reporting – Nonconformity Reports
    • Generating the Summary Audit Report
    • Completing the Audit
    • Conducting a closing meeting
    • Documenting and tracking internal audit follow up actions
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ISO 9001:2015 QMS Internal Audit Training With Risk-Based Thinking , .
 ISO-9001-2015-QMS-Internal-Audit-Training-With-Risk-Based-Thinking-HRDF-Trainings

Introduction

This course is to prepare the company’s internal auditors to be familiar with auditing the quality management system ISO9001:2015 that has the risk management requirements. Participants shall be exposed to understanding the new requirements and obtaining appropriate techniques in auditing the process approach and risk management. Internal audit is part of the requirement of this new version.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • Know and able to quote the requirements of the ISO9001:2015
  • Know the management and methodology of the audit based on ISO9001:2015
  • Be able to relate the audit scenario with the relevant clause of the standard of ISO9001:2015
  • Conduct the audit, writing nonconformity report, addressing correction and corrective action
  • Be able to conduct audits with the Risk Management and Process approach

Who Should Attend

This course is suitable for the company’s internal auditors to be familiar with auditing the quality management system ISO9001:2015 that has the risk management requirements.

Methodology

This stimulating course will maximize understanding and learning through short lectures, workshop discussion, and role plays, case studies, doing exercises and making reports.

Module

  • INTRODUCTION
    • Introduction to the Requirement or Clause of the Audit
  • TERMS AND DEFINITIONS PERTAINING TO AUDIT
    • Revisit: ISO 9001:2015 (Auditor’s perspective)
      • The Model (HLS) High Level Structure
    • Requirement 4 to 10
  • CONSIDERATION FOR AUDITORS
    • Factors Affecting Quality (product & service)
    • The Process Audit – Meaning and Application
    • Audit on Risk Management (Risk-based Thinking)
  • AUDIT – WHAT IS, AND TYPE OF
    • Audit Activities
      • Planning (Pre-audit)
      • Performance of the Audit (Site Audit)
      • Audit Report and Follow-up
    • Planning (Pre-audit Stage)
    • Preparing Audit Plan
    • Preparing an Audit Checklist (Special Emphasis on Risks & Opportunities)
  • PERFORMANCE OF AUDIT (SITE-AUDIT STAGE)
    • Conducting Opening Meeting (Live session)
    • Conduct the Audit (Special Emphasis on the Process Audit with Risk-based Thinking)
    • Questioning Techniques (Special Emphasis on Risk-based Thinking)
    • Case Studies
    • Nonconformity Statement
    • Issuing an NCR
    • Audit in the Context of Risk Management
    • The Risk & Opportunity Register
    • External and Internal Issues
    • The Needs and Expectations of Interested Parties
    • The Organization’s Processes
  • THE OVERALL AUDIT REPORT
    • Communicating the Audit Report
    • Follow-up Audit and Close Out
    • Competence or Attributes of a Good Auditor
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ISO 9001:2015 Quality Management Systems -Requirements Awareness Training , .
 ISO-9001-2015-Quality-Management-Systems-Requirements-Awareness-Training-HRDF-Trainings

Introduction

ISO 9001 – Quality Management Systems, one of the most widely used ISO standards, has now been made available as an International Standard in September 2015, a key milestone in its revision process. Like all ISO standards, ISO 9001 is reviewed every five years and is now being revised to ensure it is relevant and up-to-date.

The standard has been updated using the new high level structure which is common to all new management systems standards. This will allow easy integration when implementing more than one management system.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • Appreciate the fundamental concepts that constitute the body of knowledge of the ISO 9001:2015 quality management system requirements
  • Interpret the new requirements based on the detailed analysis of each requirement of the ISO 9001:2015 standard
  • Position the quality management forward into different approaches to managing the activities during the quality management systems transition period
  • Derive the objectives relevant to the organization and examine how top management might challenge each individual in proving the need for change
  • Apply the process approach as to manage work in which the activities, resources and behaviors function together to produce results consistent with the process objectives
  • Preparing their organization’s quality management system based on the ISO 9001:2015 standards

Who Should Attend

This course is suitable for Managers, QMRs, QMS Committee Members, Internal QMS Auditors, Engineers, Executives, Officers, and those who are involved in the organizations’ quality management systems implementation.

Methodology

This stimulating program will maximize understanding and learning through lectures, role plays, indoor and outdoor group dynamics, discussions and assessment.

Module

  • AN INTRODUCTION TO ISO/DIS 9001:2015
    • Principles or Prescriptions?
    • Distinguishing between Needs, Requirements And Expectations
    • Identifying the Stakeholders
    • Defining the Characteristics of Quality
  • COMMON TERMINOLOGY AND STRUCTURE
    • Understanding the New Terminology Used
    • Analyzing the New Structure of ISO 9001:2015
    • Understanding the 7 Quality Management Principles
  • ANALYSING THE NEW REQUIREMENTS OF ISO 9001:2015
    • Understanding the Organization and Its Context
    • Risk-based Approach
    • Scope and Applicability
    • Documented Information
    • Organizational Knowledge
    • Control of Externally Provided Products and Services
  • ANALYSING THE REVISION OF ISO 9001:2015
    • Quality Manual
    • Understanding the Requirements for Leadership
    • Management Representative Status
    • Planning for Changes
    • Analysis of Changes
    • Management Review
  • TRANSITIONING INTO ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS
    • Identifying the Activities
    • Establishing the Transition Road Map
    • Reviews, inspections and audits
  • WRAP-UP
    • Is ISO 9000:2015 any Different?
    • Q&A Session
    • Summary & Wrap-up
    • Course Evaluation
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ISO 9001:2015 Quality Management Systems-Requirements Awareness Training , .
 ISO-9001-2015-Quality-Management-Systems-Requirements-Awareness-Training-HRDF-Trainings

Introduction

The requirements of the ISO 9000 Series of Quality Management require that appropriately qualified personnel perform the auditing task. ISO 9001, revised approximately every five years, last saw revisions in 2008. ISO 9001:2015 is the latest version. This Internal Quality Auditing course not only provides the training necessary to meet these requirements in full, but also ensures that the audit techniques learnt contribute to continuous improvement.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • Basic understanding of auditing protocols, and the audit process based on the ISO 19011 guidelines for auditing management systems
  • Practical knowledge and skills necessary to plan, conduct and report an internal audit
  • The competency necessary to conduct an audit of an ISO 9001:2015 quality management system

Who Should Attend

Any personnel with responsibility or authority for performing, receiving or managing Internal Quality Auditing Programs.

The proven technique of cross auditing between departments, operations or sites requires that personnel from a wide range of activities and functional areas receive proper training in audit techniques.

Personnel wishing to attend this course should have attended our introductory course or have previous knowledge of the ISO 9000 Series of standards (namely ISO 9001).

Methodology

This course has a balance of lectures, workshop sessions, and case studies and incorporates a simulated “live audit” to maximize the learning process.

Module

  • SEVEN QUALITY PRINCPLES OVERVIEW
    • Application of seven quality principles during audit
    • Quality system structure
    • Processes
    • Process control
    • The process chain
    • Process management
    • Advanced process management
    • QMS – Continual Improvement
    • Auditing standards
  • WHAT ARE QMS AUDITS
    • Audit definition
    • Types of audit
    • Risk based QMS audit
    • Audit sampling
    • Audit against what?
    • Auditing standards
    • Audit phases
    • Why do we do internal audits?
    • Audit roles
  • PLANNING AND PREPARATION
    • Aspects of audit planning
    • General planning
    • Good planning – concentrate resources
    • Appoint auditors
    • Discuss with the auditee
    • Research process and documentation
    • Checklist
    • Process audit preparation turtle
    • Audit objectives
    • Checklist coverage
    • Checklist question formats
    • Dangers with checklist
  • PERFORMING THE INVESTIGATION
    • Investigation – 4 key stages
    • Opening meeting
    • Investigation – sampling
    • Auditing the new requirements of ISO 9001:2015
    • Auditing Internal/external issues determination
    • Auditing the needs and expectations of interested parties
    • Auditing the scope of the quality management system
    • Auditing QMS and its processes
    • Auditing Leadership and commitment
    • Auditing customer focus
    • Auditing quality policy
    • Auditing actions to address risks and opportunities
    • Auditing quality objectives and planning to achieve them
    • Auditing planning of changes
    • Auditing resource provision
    • Auditing monitoring and measuring resources
    • Auditing organizational knowledge
    • Auditing awareness
    • Auditing communication
    • Auditing operational planning and control
    • Auditing customer communication
    • Auditing P&S requirements determination
    • Auditing design and development of P&S
    • Auditing design and development planning
    • Auditing design and development inputs
    • Auditing info for external providers
    • Auditing control of production and service provision
    • Auditing property belonging to customers or external providers
    • Auditing post-delivery activities
    • Auditing control of changes
    • Auditing control of nonconforming outputs
    • Auditing monitoring, measurement, analysis and evaluation
    • Auditing analysis and evaluation
    • Auditing internal audit
    • Auditing management review
    • Auditing Improvement
    • Auditing NC and corrective action
    • Gathering information
      • Reading
      • Looking around
      • Talking to people
    • Questioning techniques
    • Listening
    • Crosschecking
    • Process approach auditing
    • Audit the process
    • Recording on your checklist
    • Do’s and Don’ts
  • WRITING NONCONFORMITY STATEMENTS
    • Review all observations
    • Purpose of NC Statements
    • Observations
    • NC statement contents
    • A strong NC statement
    • Writing the NC statement
    • NC example
    • Audit reporting
  • CORRECTIVE ACTION, FOLLOW-UP AND PREVENTIVE ACTION
    • Taking action on the report
    • Management must determine the size and scale of the problem
    • Corrective action process
    • Follow-up
    • NC closing out
    • Corrective action request form
    • Monitoring corrective action
    • Long term or system-wide problem
    • Opportunities for improvement
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ISO 9001:2015 Requirements And Changes , .
 ISO-9001-2015-Requirements-And-Changes-HRDF-Trainings

Introduction

The ISO 9001:2008 standard for the Quality Management System has been revised. The new standard is ISO 9001:2015. There are some significant changes that have taken place as a result of the revision to quality management principles and the clauses have been regrouped.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Interpret the new requirements and requirements that have changed in the ISO 9001: 2005 Standard. While the requirements will be explained in detail, practical and real life examples will be supplemented to ensure in-depth understanding.

Who Should Attend

Managing Directors, General Managers, Managers, Executives, Supervisors, Line Leaders and all others who are involved in the implementation and maintenance of the Quality Management System.

Methodology

Workshop style with full interaction.

Module

  • INTRODUCTION TO ISO 9001:2015
    • The ISO Standards For Quality Management
    • Process Approach
    • Plan-Do-Check-Act Cycle
    • Risk-Based Thinking
    • Compatibility With Other Management System Standards
    • Scope
    • Normative References
    • Terms And Definitions
  • INTERPRETATION OF THE REQUIREMENTS AND CHANGES
    • Context Of The Organization
    • Understanding The Organization And Its Context
    • Understanding The Needs And Expectations Of Interested Parties
    • Determining The Scope Of The Quality Management System
    • Quality Management System And Its Processes
    • Leadership
      • Leadership And Commitment
      • Quality Policy
      • Organizational Roles, Responsibilities, And Authorities
    • Planning For The Quality Management System
      • Actions To Address Risks And Opportunities
      • Quality Objectives And Planning To Achieve Them
      • Planning Of Changes
    • Support
      • Resources
      • Competence
      • Awareness
      • Communication
    • Documented Information
      • Operation
      • Operational Planning And Control
      • Determination Of Requirements For Products And Services
      • Design And Development Of Products And Services
      • Control Of Externally Provided Products And Services
      • Production And Service Provision
      • Release Of Products And Services
    • Control Of Nonconforming Process Outputs, Products, And Services
      • Performance Evaluation
      • Monitoring, Measurement, Analysis And Evaluation
      • Internal Audit
      • Management Review
    • Improvement
      • General
      • Nonconformity And Corrective Action
      • Continual Improvement
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ISO 9001:2015 Requirements And Changes , .
 ISO-9001-2015-Requirements-And-Changes-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

The ISO 9001:2008 standard for the Quality Management System has been revised. The new standard is ISO 9001:2015. There are some significant changes that have taken place as a result of the revision to quality management principles and the clauses have been regrouped.

 How Will You Benefit

Upon completion of this program, participants will be able to:

  • Interpret the new requirements and requirements that have changed in the ISO 9001: 2005 Standard. While the requirements will be explained in details, practical and real life examples will be supplemented to ensure in depth understanding.

Who Should Attend

Managing Directors, General Managers, Managers, Executives, Supervisors, Line Leaders and all others who are involved in the implementation and maintenance of the Quality Management System.

Methodology

Workshop style with full interaction.

Module

  • INTRODUCTION TO ISO 9001:2015
  • INTERPRETATION OF THE REQUIREMENTS AND CHANGES
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Kursus 5S , .
 Kursus-5S-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Kualiti adalah amat penting dan ia berkait-rapat dengan budaya 5S di dalam sesuatu organisasi. 5S merupakan syarat utama ke arah keselesaan, kesihatan, dan pencapaian prestasi yang tinggi. Ia juga merupakan tunjang bagi semua kemajuan. Semangat 5S datangnya daripada para pekerja dan pemakaian alat-alat serta teknik-tekniknya di tempat kerja

 How Will You Benefit

Para peserta akan mampu:

  • Menghargai konsep 5S
  • Memahami dan mengguna-pakai setiap S di dalam 5S yang diajarkan
  • Mewujudkan suasana kerja yang lebih sihat, selamat, selesa dan produktif demi kebaikan semua pihak

Who Should Attend

Semua Pekerja

Methodology

Suasana yang teruja dengan, perbincangan, interaksi, kajian kes, persembahan oleh para peserta dan ceramah yang membina kreativiti dan minat peserta. Bahasa: Bahasa Malaysia

Module

  • KONSEP 5S
  • SEIRI (SISIH)
  • SEITON (SUSUN)
  • SEISO (SAPU)
  • SEIKETSU (PIAWAIAN)
  • SHITSUKE (SENTIASA AMALKAN)
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Latihan Pengendali Makanan (BM) .
 

Pengenalan

Kursus ini adalah wajib bagi semua pengendali makanan di bawah Akta Makanan 1983 dan Peraturan Kebersihan Makanan 2009. Kegagalan untuk mematuhi peraturan-peraturan tersebut akan dikenakan: –

1) Denda tidak melebihi RM10,000 ATAU

2) Penjara tidak melebihi dua (2) tahun

Kursus Latihan Pengendali Makanan ini adalah diwajibkan dan disarankan oleh Kementerian Kesihatan Malaysia (KKM). Sijil Kursus Latihan Pengendali Makanan adalah sah sehingga seumur hidup.

Objektif

Apabila selesai program ini, para peserta akan dapat:

  • Meningkatkan kesedaran tentang pengendali makanan mengenai kebersihan dan sanitasi makanan dalam cara yang lebih tersusun dan sistematik
  • Mempunyai pendidikan berterusan mengenai keselamatan makanan dan implikasinya di era globalisasi
  • Mengikuti latihan “Hands-On” dengan Pelatih yang bertauliah dan diiktirah oleh Kementerian Kesihatan Malaysia (KKM)
  • Mematuhi dan memenuhi keperluan latihan mengikut Akta Makanan Malaysia 1983 dan Peraturan Kebersihan Makanan 2009Disahkan untuk seumur hidup

Siapa Yang Harus Hadir

Semua pengendali makanan (penduduk tempatan dan warga asing) yang menjalankan perniagaan, operasi dan pengeluaran yang berkaitan dengan makanan setiap masa.

Metodologi

Interaktif bersertakan aktiviti berkumpulan, tugasan individu, latihan, praktikal dan demonstrasi.

Modul

  • Modul 1 – Pengenalan
    • Penerangan diatas kepentingan latihan pengendali makanan.
      Memahami manfaat latihan pengendali makanan
  • Modul 2 – Kebersihan Makanan
    • Memahami bahawa kebersihan makanan bermula dengan diri mereka sendiri dan alam sekitar.
    • Lebih sensitif terhadap kebersihan diri, peralatan yang digunakan dan keadaan premis.
    • Penerangan diatas pakaian yang sesuai yang harus dipakai semasa mengendalikan makanan.
    • Menjalankan amalan yang terbaik semasa mengendalikan makanan.
  • Modul 3 – Keselamatan makanan
    • Pilih makanan mentah yang terbaik sebelum menyiapkan makanan.
    • Mengendalikan makanan dengan cara yang betul.
    • Menerangkan bagaimana untuk mengendalikan dan menyediakan makanan mentah dengan cara yang bersih dan selamat.
  • Modul 4 – Faktor Kritikal Keracunan Makanan
    • Faktor Kritikal Keracunan Makanan
      Senaraikan faktor kritikal keracunan makanan.
    • tindakan yang perlu tahu diambil untuk mengawal faktor kritikal keracunan makanan.
  • TAMAT
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Lean and Kaizen Training , .
 Lean-and-Kaizen-Training-HRDF-Trainings

Introduction

How can we blend everything in order to cultivate an excellent culture of LEAN into our organization?

This course will warmly welcome you to the answer plus some power of simplicity. So that you could easily follow the steps and SUCCEED!

Lean manufacturing or lean production, often simply “lean”, is a systematic method for the elimination of waste (“Muda”) within a manufacturing system. Lean also takes into account waste created through overburden (“Muri”) and waste created through unevenness in workloads (“Mura”). Working from the perspective of the client who consumes a product or service, “value” is any action or process that a customer would be willing to pay for.

Value stream mapping is a lean-management method for analyzing the current state and designing a future state for the series of events that take a product or service from its beginning through to the customer. At Toyota, it is known as “material and information flow mapping”. It can be applied to nearly any value chain.

Kaizen refers to activities that continuously improve all functions and involve all employees from the CEO down to the assembly line workers. It also applies to processes, such as purchasing and logistics that cross organizational boundaries into the supply chain. It has been applied in healthcare, psychotherapy, life-coaching, government, banking, and other industries. By improving standardized activities and processes, kaizen aims to eliminate waste.

 How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand & Appreciate LEAN & KAIZEN
  • Implement and Sustain Lean Culture via Kaizen efforts and activities
  • Start and monitor Kaizen efforts and implementation
  • Suggest effective system to sustain Kaizen in the organization
  • Prioritize COST EFFECTIVENESS & appreciate CREATIVITY & INNOVATION
  • Translate their achievement into BOTTOM LINE / R.O.I. (Return Of Investment)

Who Should Attend

This program is a must for managers, engineers, executives, supervisors, line leaders, and other front-line staff who wish to maintain and sustain Total Quality Management in their esteemed organization.

Methodology

This program is essentially Use of Creativity & Innovation, Class room spontaneous information / examples, Group work / Brainstorming Sessions, Participative, interactive activities, Discussing participants own problems & experience, a blend of training techniques incorporating lectures and experiential learning, and Language: Bahasa Malaysia & English

Module

  • INTRODUCTION
  • THE STRUCTURE
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  • Availability: 0 in stock

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