Quality Management

Introduction

The 8-D process is crucial to solving simple and complex problems in any manufacturing situations. Used universally, 8-D methods are the format choice of many customers. The 8-D method can drive process improvements that eliminate the root causes of problem.

 How Will You Benefit

Upon completion of this program, the participants will be able to:

• Understand and use the 8-D process to solve problems.
• Implement and contribute to a problem-solving team.
• Apply the appropriate problem-solving tools throughout the problem-solving process including the 5 Whys
• Relate the Eight Disciplines process with the Corrective and Preventive Action process defined within the Quality Management System.

Who Should Attend

This program is suitable for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues.

Methodology

This program involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

Introduction

To remain competitive in today’s competitive environment, organizations’ operations have to ensure its defined processes are executed efficiently and effectively. Errors in the processes affect the output and delivery quality, unresolved repetitive errors eventually impact cost competitiveness and customer confidence.

This course provides a comprehensive understanding on the usage of the 7 Quality Control (QC) Tools as systematic approach to problem solving and fundamental for Continuous Improvement.

Participants will be familiarized with these tools in identifying problems/ defects/ rejects, prioritizing problem solving, determining causes, recommending improvements, tracking performance for improvements.

Objective

Upon completion of this program, the participants will be able to:

• Understanding the fundamental principles of problem solving
• Selecting and deploying the correct 7 QC tools in the workplace
• Understanding the deploying 7 QC Tools as a corrective and preventive action to prevent errors and improve product /service quality
• Interpreting and measuring the variation/dispersions to ensure the effectiveness of implemented actions/solutions

Who Should Attend

Employees and team members involved in continuous improvement initiatives including General Managers, Managers, Executives, Supervisors and Operative Personnel from manufacturing and service industries.

Level for Executives and above

Methodology

This stimulating program will maximize the understanding and learning through Classroom lecture, Group activity & presentation, Case study and Pre and post test

Module

• INTRODUCTION TO PROBLEM SOLVING
  • Why Problem Solving
  • Using Data To Increase Productivity
  • Problem Solving Using 7 QC Tools
• PARETO DIAGRAM
  • Overview Of Pareto Chart
  • Solving Vital Few Using The 80:20 Rule
• FISHBONE DIAGRAM
  • Overview Of Fishbone Diagram
  • Identifying The Likely Causes Of Problems
• PROCESS FLOW CHART
  • Overview Of Process Flow Chart
  • Mapping And Visualizing The Process Flow Chart
• CHECKSHEET
  • Overview Of Check sheet
  • Preventing Inspection Slip Through
  • Constructing Simple Check sheet For Convenient Usage In The Workplace
• MODULE 6 – HISTOGRAM
  • Overview Of Histogram
  • Constructing Histogram
  • Interpreting Various Shapes Of A Distribution Diagram
• HISTOGRAM
  • Overview Of Histogram
  • Constructing Histogram
  • Interpreting Various Shapes Of A Distribution Diagram
• SCATTER DIAGRAM
  • Overview Of Scatter Diagram
  • Constructing Scatter Diagram
  • Interpreting Scatter Diagram
  • Correlating The Cause And Effect Of A Problem
• CONTROL CHART
  • Overview Of Control Chart
  • Constructing Control Chart
  • Charting To Monitor Process And Product Stability And In Control
  • Interpreting The Dispersions Whether It Is Stable And In Control Or Not

How Will You Benefit

At the end of the training program, participants will be able to:

• Understand the purpose and benefits of FMEA.
• Understand the FMEA methodology
• Create detail process mapping
• Construct Cause & Effect matrix
• Create an FMEA by applying the methodology
• Understand the application of FMEA supporting RCA (root cause analysis), prevention and detection tools.

Who Should Attend

Managers, QA Engineers, Technicians, Supervisors and all related QA staff who wish to apply FMEA to proactively manage operation issues or abnormalities to stay competitive in the market by using this systematic, scientific approach.

Methodology

Lectures, Workshop Activities & Discussions.

Module