Personal Effectiveness

50%OFF
“BE A SUPER DUPER SECRETARY” Office Management and Secretarial Skills .
 be-a-super-duper-secretary-office-management-and-secretarial-skills-hrdf-trainings

Objective

  • Be inspired and empowered to “Go Ahead”.
  • Become more proactive and develop skills to make a greater contribution to your Bosses.
  • Manage and project a good image of themselves.
  • Create awareness to set goals for their personal development.
  • Manage office staff more effectively.
  • Improve personal credibility and image.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Learn how to gain recognition and respect as the boss’s spokesperson through self-confidence and through understanding of their job responsibilities.
  • Appreciate the importance of acquiring and learning new skills to increased performance and higher productivity at their workplace and in life.
  • Understand the latest trends in the industry and how to stay relevant and add value to their job and daily life.
  • Learn how to maximize their potentials, face challenges and be highly motivated in achieving excellence in all their tasks.
  • Understand the advantage of self image and to adapt in to their organization working culture.
  • Able to practice professional style and appearance to the public.
  • Able to execute the needs and the art of communication better and efficient.

Who Should Attend

This program is suitable for PA’s, Secretaries, Office Administrators, Admin Assistants, Chief Clerks, Clerks & Support Staffs

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities.

Module

  • Module 1: Developing Your Presence
  • Module 2: Boss-Secretary Relationship : Making It Work
  • Module 3: Success Strategies in the New Millennium
  • Module 4: How to Boost Up Your Personal & Professional Growth
  • Module 5: Your Personality & Career Development TAKE CHARGE!
  • Module 6: The Power of Your Visual Statement
Learn More

RM2,600.00 RM1,300.00

  • Availability: 0 in stock
50%OFF
“BUST THE STRESS” Stress Management .
 bust-the-stress-stress-management-hrdf-trainings

Objective

  • Overcoming Work Overload – And Bringing Joy Back Into Life.
  • Understand what stress is so you can quickly target the important sources for early attention.
  • Manage the stress that comes with work overload and how to win back control.
  • Regain control over your time and be more effective and productive in your work.
  • Taking the Stress Out of Working Relationships.
  • Improve your working relationships and learn how to work with powerful people while fairly defending your rights.
  • Learn how to perform well under pressure, relax when under unavoidable stress and eliminate background irritations that contribute to stress levels.
  • From Negative Thinking to Self-Confidence.
  • Develop a positive and self-confident outlook on life by learning to overcome the negative thinking that accompanies, and sometimes even causes, the experience of stress.
  • Finding Real Job Satisfaction.
  • Identify the things that give deep meaning to you at work so you can protect the sense of job fulfilment.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand stress
  • Pin-point the sources of stress in your life
  • Cope with work overload
  • Survive problem jobs
  • Work successfully with powerful people
  • Reduce co-worker and team stress
  • Manage performance stress
  • Reduce stress with rational thinking
  • Build defences against stress, and;
  • Avoid or recover from burnout

Who Should Attend

This program is suitable for Non-Executives & Executives

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities.

Module

  • Module 1: Understand Stress
  • Module 2: What Kill People..is NOT STRESS
  • Module 3: Symptoms of Stress
  • Module 4: Effects of Stress
  • Module 5: Strategy of Stress
  • Module 6: Positive Action
  • Module 7: Work Life Balance
Learn More

RM2,600.00 RM1,300.00

  • Availability: 0 in stock
52%OFF
Achieving Results Through Focus And Prioritization .
 business-communication-spoken-writing-skills-in-english-hrdf-trainings

Introduction

In today’s competitive business world – employees’ commitment is no longer measured by two standards: the time employees report to work at the office, and the time they left.

Leaders – now want and need to focus on output rather than input. At times arriving early and staying late are necessary, but the real test of an employee’s abilities and commitment is accomplishment. The proof is in the results, not recorded hours.

Objective

Upon completion of this programme, the participants will be able to:

  • Their Daily Productivity Level
  • Increase Handling And Keeping Track Of Multiple Projects
  • Handle Multitasking Effectively
  • Set And Accomplish Goals
  • Create Priorities And Establish Realistic Boundaries
  • Recognize And Deal With Time-Wasters
  • Improve Concentration And Efficiency
  • Break Indecision And Procrastination Habits
  • Create And Recharge Positive Energy

Who Should Attend

This program is suitable for office professionals who want greater control of their time, management style and life

Methodology

This stimulating program will maximize understanding and learning through guided learning, exploratory discussions, case studies, application exercises and activities.

Module

  • AN INTRODUCTION TO PERSONAL EFFICIENCY & EFFECTIVENESS SECRETS
  • RESPONSIBLE FOR YOUR OWN DESTINY
    • Check Your Bank Balance Of Time
    • Ask For Clear Instructions
    • Know The ‘Bigger’ Picture
    • Do The ‘Right’ Things Right
    • Plan For Output, Not Activity
    • D R E A M – To Get More Done
    • Set Out Your Personal Mission Or Vision
    • Know WIIFM
    • Value Of Using Your Time Wisely
  • PERSONAL EFFICIENCY PROGRAM (PEP)
    • Explore 10 Key Factors: Productive
      • Preparation
      • Reduce
      • Order
      • Discipline
      • Unease
      • Concentration
      • Time Management
      • Information Management
      • Vitality
      • Equilibrium
    • Increase Output-Lower Stress-Save Time
      • Awareness Exercise: Productivity Quotient (Pq)
      • Scoring “Golden Boots” Award?
  • KNOW HOW TO DO THINGS
    • Working Out The Way To Do It – What Gets Results
    • Understand The Full Process
    • Consider The P E S T L E Factors
    • Set Quality Measures
    • Go For The Simple Way (KISS)
  • KNOW WHEN TO DO THINGS
    • Set Sensible Priorities
      • Method Versus Payoff
    • Use Your Body Clock
      • Biorhythm Patterns
    • Schedule For Task Dependency
    • Schedule For Resource Dependency
    • Schedule For Concurrent Activity
    • Plan To Use Your Waiting Time
  • SAY “YES…IF” OR “NO…BECAUSE”
    • How To Not Take On More Than You Can Chew
      • Two Assertive And Constructive Ways
    • Don’t Say “Yes” To Every Request
    • There Are Times When You Just Say “NO”
      • Use 5Y Questioning

 

Learn More

RM2,600.00 RM1,250.00

  • Availability: 0 in stock
35%OFF
Achieving Results With Secrets Of Getting Things Done! , .
 Achieving-Results-With-Secrets-Of-Getting-Things-Done-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

If you want to get on with your personal and professional life to achieve your targeted goals, It is time to find the golden key to look at the bigger picture, reassess priorities, create plan, execute plan and get results. Human is an innovative creature and importantly, people already have all the resources they need to make things happen. This workshop is designed with techniques for easy application to achieve the desired results.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Learn to improve performance and achieve desired outcome with the key attribute : SELF-DISCIPLINE
  • Understand the power of mapping, prioritizing and managing the Big “To Do” Map
  • Be empowered with P.R.O.D.U.C.T.I.V.E Model to improve productivity and achieving desired results
  • Acquire relevant techniques to manage home, work and life to create positive balance for an enriched life

Who Should Attend

Employees, First-line supervisors, and Department managers

Methodology

  • 30% lecture, 70% workshop with practical assignments
  • Profiling & Assessment
    • Know yourself
    • Current Productivity status
    • Current Time Management status
  • Group assignments, debriefing and sharing
  • Personal Action Plan Pledge

Module

  • START THE JOURNEY WITH WIIFM ABOUT TIME MANAGEMENT AND ACHIEVING RESULTS
  • THE ATTITUDE TO UNLOCK THE DOOR TO PRODUCTIVITY AND DESIRED RESULTS: SELF-DISCIPLINE
  • REASONS WHY TIME MANAGEMENT DOESN’T WORK
  • KNOW WHAT TO DO WITH THINGS
  • EMPOWERING WITH P.R.O.D.U.C.T.I.V.E TECHNIQUES TO ACHIEVING RESULTS
  • MAINTAINING SENSE OF ACHIEVING RESULTS
Learn More

RM1,300.00 RM850.00

  • Availability: 0 in stock
35%OFF
Achieving Results With Time Management , .
 Achieving-Results-With-Time-Management-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

So much to do, so little time! Sounds familiar. It is possible for anyone to be overwhelmed with tons of workloads and other pressing issues to issue yet at the same time to be able to function productively with a clear head, positive sense of relaxed control. This workshop motivates you to find the golden key to unlock the limitations and start to look at the bigger picture, reassess priorities, create plans and execute plans to achieve the desired results. Human is an innovative creature and importantly, they already have all the resources they need to make things happen. There are no unresourceful people, only unresourceful state.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Learn to get things done with the key attribute : SELF-DISCIPLINE to work on performance improvement
  • Understand how to manage self to better manage time for optimum productivity
  • Understand the power of mapping, prioritising and managing the Big “To Do” Map
  • Acquire relevant techniques to manage home, work and life to create positive balance for an enriched life
  • Be empowered to deal with challenges on people distraction and workload
  • Reflection to measure the gap for result-oriented improvement

Who Should Attend

This program is a must buy-in for executives, supervisors and managers.

Level for Executive and above

Methodology

This stimulating program will

  • Consist of 40% lecture, 60% workshop with practical assignments
  • Apply behavioural, NLP and EQ techniques
  • Profiling and Assessments for self-awareness and better planning
  • Involve Individual assignment and Group assignments
  • Include Stress-Busting therapeutic session
  • Include a Personal Enhancement Pledge

Module

  • START THE JOURNEY WITH KNOWING WIIFM
  • KNOWING WHAT TO DO TO ACHIEVE RESULTS
  • KNOWING HOW TO DO TO ACHIEVE RESULTS
  • KNOWING WHEN TO DO TO ACHIEVE RESULTS
  • KNOWING REVIEW TO ACHIEVE RESULTS
Learn More

RM1,300.00 RM850.00

  • Availability: 0 in stock
54%OFF
Assertiveness Skills For Women In Business , .

Introduction

Strengthen your leadership ability and image by learning essential assertiveness skills for women.

Now and then, you’re going to over react or under react. You’ll blurt out something that you wish you hadn’t, hurt someone whose opinion you value. The person with good assertiveness skills usually sends the right signals and gets the right responses. With assertiveness training, women can learn how to better handle just about any situation that comes up—without seeming either shy or pushy. Assertiveness skills for women are vital for getting things done, getting what you want and commanding respect.

Here is assertiveness training for women at its best.

Objective

  • Learn assertiveness skills for women to apply in meetings and predominately male environments
  • Become comfortable in your own skin
  • Develop an action plan based on what you learned
  • Deal with conflicts confronting women
  • Recognize your strengths and weaknesses
  • Practice assertive behaviors in challenging situations
  • Overcome obstacles to assertiveness skills for women
  • Build and project a positive self-image
  • Assess your stress and adopt assertive techniques to help manage stress
  • Develop an assertive action plan
  • Use assertive communication techniques: verbal, nonverbal and assertive listening.

Who Should Attend

Female business professionals, who want to build their strengths, improve their communication, conflict resolution, delegation and action planning skills.

Methodology

Participative and practical – Lectures, Discussion, Hands on exercises and Facilitation.

Module

  • ASSESSING YOURSELF
  • ASSERTIVENESS SKILLS FOR WOMEN—TECHNIQUES AND PRACTICES
  • KEY COMMUNICATION SKILLS NECESSARY IN ASSERTIVENESS TRAINING FOR WOMEN
  • NEGOTIATION
  • OVERCOMING OBSTACLES TO ACHIEVE THE DESIRED PERSONAL AND PROFESSIONAL BALANCE
Learn More

RM2,600.00 RM1,200.00

  • Availability: 0 in stock
46%OFF
Bengkel Transformasi Ke Arah Budaya Inovasi , .

Objective

At the end of the workshop, participants will be able to:

  • Memahami tranformasi minda
  • Mengetahui dengan lebih mendalam erti inovasi dan kreativiti
  • Mengenali secara mendalam factor-faktor yang memupuk budaya inovasi

Who Should Attend

Eksekutif, Penolong Pengurus, Pengurus, Pegawai, Pegawai Pentadbiran dan semua pekerja syarikat

Methodology

Kursus ini mengunakan kaedah pembelajaran orang Dewasa (Adult Learning) yang lebih tertumpu kepada syarahan interaktif dan dua hala, laihan dalam kumpulan, role play dan LDK.

Module

  • MAKSUD INOVASI DAN KREATIVITI?
  • TRANSFORMASI MINDA
  • HALANGAN DAN PEMANGKIN TRANSFORMASI
  • JENIS PEMIKIRAN INOVATIF
  • FAKTOR MEMUPUK BUDAYA INOVASI
  • TINDAKAN 6M KE ARAH INOVASI
  • PENGURUSAN PERUBAHAN DAN KONFLIK
Learn More

RM2,600.00 RM1,400.00

  • Availability: 0 in stock
62%OFF
Beyond KPI – Motivating Self For High Productivity , .
 Beyond-KPI–Motivating-Self-For-High-Productivity-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Your people may have all the expertise in the world but, if they’re not motivated, it’s unlikely that they’ll achieve their true potential. On the other hand, work seems easy when people are motivated.

Motivated people have a positive outlook, they’re excited about what they’re doing, and they know that they’re investing their time in something that’s truly worthwhile. In short, motivated people enjoy their jobs and perform well.

All effective leaders want their organizations to be filled with people in this state of mind. That’s why it’s vital that you, as a leader and manager, keep your team feeling motivated and inspired. But of course, this can be easier said than done!

In this PROGRAM, we’ll go over the key strategies and tools that you can use to help your people stay enthusiastic about their work.

 How Will You Benefit

At the end of the training program, participants will be able to:

  • Provide techniques to help the participant develop good attitude.
  • Provide techniques to help participant deal with stress
  • Helps participants to have a goal in life
  • Provide techniques to help the participant develop a positive mindset
  • Provide techniques to help the participant motivate themselves
  • Helps participants to understand performance and workplace expectations
  • Helps participants to see the value of working as a team
  • Helps participants to value and appreciate others

Who Should Attend

Manager, Head of Department / Division, Executive, Office Staffs and Supervisor

Methodology

This program is essentially Powerpoint presentation, Story telling, Exercises and Group activities

Module

  • DEVELOPING A POSITIVE ATTITUDE
  • DEALING WITH STRESS
  • DEVELOPING PERSONAL GOALS
  • DEVELOPING A POSITIVE MINDSET
  • MOTIVATING SELF
  • PERFORMANCE AND WORKPLACE EXPECTATIONS
  • TEAM WORK
  • HELPING OTHERS
  • TRANSFORMING OURSELVES AND OTHERS
Learn More

RM2,600.00 RM1,000.00

  • Availability: 0 in stock
50%OFF
Clerical And Administrative Enhancement Skills , .

Objective

Upon completion of this program, participants will be able to:

  • Understand the vital communication techniques using NLP approach
  • Apply the NLP techniques as influencing strategies
  • Able to attract others with using the right words and non-verbal cues
  • Able to assist others to remove unwanted habits
  • Apply questioning techniques that provide solutions to the listeners other than the normal advises
  • Use the Time-Line Therapy effectively to remove the emotional troubles that affects the way we judge others

Who Should Attend

This program is a must buy-in for Managers, executives, supervisors or any superiors that needs to communicate and influence workers

Methodology

Lecture, demonstrations and practical exercises.

Module

  • INTRODUCTION TO THE PSYCHOLOGY IN COMMUNICATION
    • What Are The Rules To Follow Before Becoming An Effective Communicator?
    • Applying The Communication Rules Before Initiating The Communicating
  • PROFILING WORKERS USING NLP TOOLS
    • How To Understand People With The Words They Speak?
    • What Are The Different Characters Of People And How They Communicate Differently?
    • Applying Active Listening At Workplace
    • How To Match With People After Listening To Them?
    • How To Adjust Our Written Reply So That It Is Well Accepted By The Receiver?
  • EQ AND ITS INFLUENCE ON COMMUNICATION
    • Emotions: How Does It Work?
    • Assessing The Self-Awareness Of Emotions
    • Techniques To Adjust The Emotions To Suit The Different Profile Of Sub-Ordinates
    • Techniques To Assess How Emotions Affects Leadership Skills
  • DEEP RAPPORT BUILDING WITH WORKERS USING PSYCHOLOGY
    • Sensory Acuity
    • Calibration: Sensory Acuity Exercise
    • How To Gain Rapport By Matching And Mirroring?
    • Practical Exercise On Matching And Mirroring
  • META-MODEL- THE ART OF QUESTIONING TO CHANGE UNWANTED WORK HABITS
    • Questioning Sub-Ordinates Using Meta-Model
    • Questions That Provides Suggestions
    • Questions That Set Target
    • Demo And Exercise On Meta Model
  • PERCEPTUAL POSITIONING – MASTER THE ART OF UNDERSTANDING OTHERS
    • Position One – The Self
    • Position Two – The Other
    • Position Three – The Third Person
    • Practical Exercise On Perceptual Positioning
  • APPLYING DISSOCIATIVE FRAME FOR HANDLING CRITICISM
    • Achieving Emotional Maturity
    • Practical Exercise On Framing
  • REFRAMING AND INTENTION – THE ART OF MAKING THE LISTENER THINK CRITICALLY AND LOGICALLY
    • Chunking Up Reframing Techniques
    • Chunking Down Reframing Techniques
Learn More

RM2,600.00 RM1,300.00

  • Availability: 0 in stock
54%OFF
Clerical Skills Development For Administration Clerks And Assistants , .
 clerical-skills-development-for-administration-clerks-and-assistants-hrdf-trainings

 Objective

Improve the professionalism of the staff and enhance their image in the organization

Upon completion of this programme, the participants will be able to:

  • To build effective working relationship with others
  • To learn how to communicate better with peers, subordinates and superiors
  • Learn how to handle visitors professionally
  • To manage unproductive time and work
  • To enhance telephone communication skills
  • Improve self-confidence and build a personality
  • Produce clearly presented letters in appropriate layouts
  • Know the key issues and supporting details when preparing a business letter
  • Being aware of the correct grammar used in business writing
  • Using concise and appropriate language

Who Should Attend

Clerical and Administrative Personnel’s will find this programme highly beneficial and the lessons learned could be directly applied to your esteemed organization.

Level: Clerical staff and above.

Methodology

This two-day programme is highly interactive with mixtures of lectures, group work and discussions. Be ready to participate and learn from your experienced facilitator

Module

  • ROLES AND RESPONSIBILITIES OF CLERICAL STAFF
    • Roles, Responsibility And Challenges
    • Understanding The Organization Culture
    • Understanding The Office Skills Involved
  • MANAGING AND DEVELOPING OFFICE ADMINISTRATION FUNCTIONS
    • Priorities And Planning For The Day
    • Cutting Setting Out Unproductive Time
    • How to Increase Your Productivity?
    • Time-Wasters – Reducing Ineffectiveness In Workplace
    • Tools That Help In Time Management
  • CUSTOMER SERVICE EXCELLENCE
    • Why Should We Be Concerned?
    • Customers’ Expectation-Defining Performance Criteria.
    • Determine Perception Criteria
    • Moments Of Truth
  • GROOMING PERSONAL AND DRESS CODE
    • Building Self-Confidence And Personality
    • Personal Appearance
    • Dirts And Diamonds In You
    • You Represent Your Organization
  • BUSINESS TELEPHONE ETIQUETTE
    • Five (5) Dimensions Of Customer Service On The Phone
    • Four (4) Aspects Of Communications
    • Handling In-Coming Calls
    • Handling Upset Callers
  • COMMUNICATE TO DEVELOP RELATIONSHIPS
    • Three (3) Parts Of Communication
    • The Do’s And Don’ts Of Speaking
    • Improving Listening Skills
    • Diffusing Aggressive Behavior
  • CONCEPTS OF FILING SYSTEM
    • Objective Of A Filing System
    • Activities In A Filing System
    • Classification, Indexing, Retrievals
    • Essence Of A Good Filing System
  • BUSINESS WRITING
    • Fundamentals Of Business Writing
    • Writing For Results
    • Opening, Body And Closing
    • Application- Memos, Letters Responding To Complaints

 

Learn More

RM2,600.00 RM1,200.00

  • Availability: 0 in stock
58%OFF
Corporate Grooming and Understanding Personality Workshop , .
 Corporate-Grooming-and-Understanding-Personality-Workshop-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

This programme focuses on the importance of corporate grooming and understanding personality at workplace. In today’s business world, it is not only dollar and cents nor one’s knowledge of an industry but how does a person carries himself and uses the right business etiquette to capture his clients. This training helps participants to bring out the best in them in the true corporate world.

 How Will You Benefit

At the end of the programme, participants will:

  • Work in a more professional manner
  • Work on his/her flaws to best interest of the organization
  • Apply the right grooming technique for professional outlook
  • Will understand various personality traits and why people behave differently
  • Will leverage on his positive personality traits and work on his negative personality traits

Who Should Attend

Officers, Executives, Receptionists, Customer Service, Assistant Managers, Managers who has to face and service customers in their daily line of duty

Methodology

  • Short Lectures
  • Group and Individual Discussions/Presentations/Role Plays
  • Self-Discovery Activities
  • Intelligent Adult Games
  • Short Video Clips
  • Energizers

At the end of each activity, there will be a debriefing so that participants will capture the learning points for them to apply at their workplace and daily life.

Module

  • THE NEED FOR GROOMING ETIQUETTE
  • WHY THE NEED TO DRESS TO IMPACT?
  • TABLE ETIQUETTE
  • THE RIGHT COLOUR FOR THE RIGHT OCCASION
  • POISE, PERSONALITY AND PRESENTATION – GROOMING EXCELLENCE
  • THE ART OF DEALING WITH PEOPLE IN THE CORPORATE WORLD
  • UNDERSTANDING PERSONALITY: ACCEPT IT, WE ARE ALL DIFFERENT!
  • ANALYSING PERSONALITY IN DIFFERENT CONTEXT OF WORK
Learn More

RM2,600.00 RM1,100.00

  • Availability: 0 in stock
54%OFF
Counselling Skills For Leaders

RM2,600.00 RM1,200.00

Counselling Skills For Leaders , .

Introduction

Why is counselling an important skill now?

The speed and complexity of modern life continues to increase as do people’s expectations from it. Coping well requires autonomous and flexible thinking and clear decisions. Unfortunately, most of us have been conditioned to conform and not think for ourselves.

Counselling skills help people to change as they learn to think things through for themselves and make their own decisions, free of the effects of past conditioning.

What is counselling for?

When we seek, or accept, help with an issue we have been unable to resolve on our own, there is often an emotional component in the situation. We often feel bad about needing help. The problem may itself cause confusing feelings “I like my boss but she/he drives me mad doing X, dare I level with her/him?” In the latter case feelings of liking, irritation and anxiety are present together.

It is extremely difficult to think clearly when we are feeling strong feelings whether good or bad. The primary function of counselling is to help people think clearly when feelings are present. Feelings can arise from an experience in the present. For example, Hearing “Your job is redundant” would obviously generate negative feelings in most people. Someone who got into trouble with head teachers at school might equally find meeting a senior administrator intimidating. This would remind that person of the earlier painful experience. He or she would then find it hard to think.

What are counselling skills?

The counsellor’s job is to help the other person, the client, help him/her self. If the client is to be open about her/his thoughts and feelings, he/she needs to feel safe, respected and understood.

Objective

Upon completion of this program, participants will be able to:

  • Define performance at work in the context of an organization
  • Realize the role of managers as leaders and developers of people in their team
  • Find out their personality styles and use this knowledge to enhance personal efficiency and effectiveness
  • Explain why counselling skills are important for leaders, what is counselling for and what are the skills needed to do counselling
  • Practice counselling skills in a variety of situations where leaders can help their team members overcome personal issues or problems through practical role plays and practice drills

Who Should Attend

This programme has been specially put together for the team leaders in the management and senior executive group who would like to learn counselling skills and processes and how to apply these in their daily roles in the organization.

Methodology

This stimulating programme will maximize understanding and learning through an “experiential learning” and “learner-centered” approach which is used throughout the programme, including interactive lectures, role plays, group discussions, team activities and case studies.

Module

  • TACKLING PERFORMANCE PROBLEMS
    • What Is Performance?
    • Learning And Enjoyment
    • Motivation
    • Feedback And Assessment
  • TEAM LEADER AS COUNSELOR
    • What Is Counseling?
    • Basic Human Philosophy In Counseling
    • The Concept Of Humans And Its Elements
    • Human Problems
  • PRINCIPLES OF COUNSELING
    • The Objectives Of Counseling
    • The Rights Of The Client
  • WHAT COUNSELORS DO?
    • Creating The Climate
    • Exploring And Clarifying The Issues
    • Making Decisions And Planning Actions
    • The Skills Of A Counselor
  • THE COUNSELING PROCESS
    • Pre-Stage
    • Stage 1 – Problem Situation
    • Stage 2 – The Desired Scenario
    • Stage 3 – Action
Learn More

RM2,600.00 RM1,200.00

  • Availability: 0 in stock

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