Leadership, Managerial & Supervisory

56%OFF
Problem Solving And Decision Making .
problem-solving-and-decision-making-hrdf-trainings

Introduction

Problem solving and decision making are an essential part of our life—in and out of a work environment. As organizations strive to attain ever-increasing levels of effectiveness and competitiveness, they find that systematic problem solving & decision making is a core competency that must be mastered throughout the organization.

This program is designed to enhance your knowledge and skills in problem solving and decision making rationally and effectively. It provides you with a comprehensive process, complete with tools and techniques, for real-world application. Being competent in problem solving and decision making is an essential trait for effective business management.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the process of effective problem solving and decision making
  • Learn and utilize the tools and techniques that will enhance your management competency and business performance
  • Understand how you work best when solving problems and making decisions
  • Implement solutions and decisions effectively

Who Should Attend

This program is suitable for Managers and Executives.

  • Level for Executives and above

Methodology

This stimulating program will maximises the understanding and learning through expert facilitation, interactive discussions and sharing of real-life issues, reflection on experiences, video presentations, in-class exercises and Level 1 Assessment.

Module

  • INTRODUCTION
    • Problem Solving And Decision Making Problem Solving
    • Decision Making
  • SITUATION ASSESSMENT
    • Issue Identification
    • Issue Clarification
    • Issue Prioritization
  • PROBLEM SOLVING
    • Problem Defined
    • Problem Solving Process
  • DECISION MAKING
    • Decision Defined
    • Decision Making Process
  • EXECUTION
    • Planning
    • Implementation
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54%OFF
Professional Development Series 1 – Leadership Essentials , .
 Professional-Development-Series-1-Leadership-Essentials-HRDF-Trainings

Introduction:

Leadership skills have now been universally recognized as a key ingredient – some would say the key ingredient – in personal and professional development. People often debate the differences and similarities of leadership and management. But the majority of practical people are interested primarily in what they have to do, and not whether it should be labeled ‘leadership’ or ‘management’ or both.

But how do you become such a leader? Is it possible to develop your own abilities as a leader? If leadership matters to you, this program will give you a framework for developing the essentials of being a leader.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Coaching
  • Explain leading by Participating
  • Explain leading by Delegating
  • List Kouzes and Posner’s 7 Top Qualities
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

Who Should Attend

Working professionals

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • THE EVOLUTION OF LEADERSHIP
  • SITUATIONAL LEADERSHIP
  • A PERSONAL INVENTORY
  • MODELING THE WAY
  • INSPIRING A SHARED VISION
  • CHALLENGING THE PROCESS
  • ENABLING OTHERS TO ACT
  • ENCOURAGING THE HEART
  • BASIC INFLUENCING SKILLS
  • SETTING GOALS
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36%OFF
Project Leadership , .
 Project-Leadership-HRDF-Trainings

How Will You Benefit

Upon completion of this program, participants will be more effective in managing projects. The trainer shares his successes and mistakes made, in managing numerous projects. This is practical as he made mistakes even after completing his project management course, with a global consulting firm. Participants will:

  • Know the main problem areas in real life Project Management
  • Know how to overcome these obstacles in a practical way

Who Should Attend

This program is customized for those who have already attained the Project Management Professional (PMP) certificate.

Methodology

In this stimulating program, the trainer shares practical experience in managing projects. This will help those who have the theory aspects of managing projects. It maximizes understanding and learning through presentations, discussions, individual and group assignments.

The trainer shares the problems Project Managers usually met in implementing projects. He also shares how these “standard” obstacles can be overcome.

Module

  • COMMUNICATION FOR THE PROJECT
    • Develop a Project Communication Plan
    • Discover How People Communicate
    • Manage Communication Challenges
    • Communicating With The Stakeholders
    • Communication During A Project Meeting
    • Communication Via Project Reports
  • HOW TO KEEP THE STAKEHOLDERS HAPPY
    • Know The Big Picture
    • Know The Stakeholders
    • Manage The Stakeholder (Includes A Checklist)
  • CHANGE REQUESTS ALWAYS EXISTS IN PROJECTS
    • Plan To Receive Change Requests
    • Balance Project Changes
      • Where Do Change Requests Originate
      • Signs That A Change Is Needed
      • The Risk Of Too Little Changed Requests
    • The Impact Of An Approved Change Request
  • BEWARE OF SCOPE CREEP, WHEN YOUR PROJECT PLAN IS APPROVED
    • What Is Scope Creep
    • Solid Planning To Prevent Scope Creep
    • Project Risk
    • Manage The 3 Constraints – Scope Of Work, Timeline And Budget
    • 6 Ways To Address Scope Creep
  • PROACTIVELY MANAGE PROJECT TIMELINES
    • How To Find Timeline Problems Early
    • 4 Ways To Keep To A Project Timeline
    • How To Balance Workloads
    • Optimize The Project Timeline
    • Manage The Project Timeline
  • PRACTICAL WAYS TO MANAGE PROJECT RISK
    • Develop A Project Risk Memorandum
    • Identify Project Risks
    • Prioritize The Analyzed The Project Risks (Qualitative, Quantitative)
    • Plan Responses To Each Identified Risk
    • Manage Risks During Project Implementation
    • List Of Books For Further Information On Managing Risk
  • AVOID COMMON PROJECT PROBLEMS
    • People
    • Budget
    • Quality
    • Time
    • When Do You Inform The Client That The Project Is Running Late?
  • YOUR PROJECT MUST MEET QUALITY STANDARDS
    • Quality Planning Components
    • Quality And Project Planning
    • IT Quality Techniques
  • COMMUNICATION SKILLS FOR THE PROJECT MANAGER AS AN INDIVIDUAL
    • Ask Questions That Get Results By Not Making The Listener Defensive
    • Facilitation Skills To Get People To Contribute In Discussions
    • Give Feedback In Ways That The Receiver Is Motivated To Change. The Hamburger Model Is Only A Start
    • Give Feedforward To Develop Your Project Members
    • How To Deal With The 6 Types Of Difficult Team Members
      • Chronic Complainer
      • Hostile Member
      • Pessimist
      • And 3 Other Types Of Difficult People
    • How to Be Assertive In Meetings to Get Results Quickly To Meet Timelines. Specific Phrases To Interact With
      • Overly Negative Project Members
      • Bullies In Discussions
      • Getting A Consensus
      • Getting Project Members To Give More Information
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35%OFF
Reboot – Leadership , .
 Reboot-Leadership-HRDF-Trainings

Introduction

Are your leaders worn out?

Are they stagnant and just keep repeating the same routine?

Are they not motivating their staff because they too lack motivation?

Probably it’s time to reboot your leaders!

How Will You Benefit

  • Have the drive to be an effective leader
  • Understand the critical role that leaders play in managing an organization
  • Able to approach problems with a ‘solution oriented’ mindset
  • Be more preemptive in decision making

Who Should Attend

This program is suitable for leaders from any background regardless their years of experience as the focus is to give the leaders a new perspective of leadership.

Methodology

Application of andragogy by having interactive knowledge sharing session, case study, group discussion and experiential learning activities.

Module

  • I AM A LEADER
  • SOLUTION ORIENTED PROBLEM SOLVING
  • MOTIVATING YOURSELF & OTHERS
  • EXECUTION MANAGEMENT
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46%OFF
Sales Leadership Mastery Training – The Sales Winners’ Edge! , .
 Sales-Leadership-Mastery-Training-The-Sales-Winners-EdgeEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Ultimately sales is all about persuasion. Sooner or later closing a sale have to be executed face-to-face with the customer. Good training and strategy development sets the seller up for success but even the bestselling skills poorly executed will be ineffective. Good sales executives plan their sales action and do everything right.

Great sales executives have that something extra that sets them apart.

“I call it The Winner’s Edge.”

They know how to build client relationships that deliver more business more often.

This Sales Leadership Mastery Training (SLMT) equips sales executives with the key interpersonal skills to quickly understand customer needs, read behaviour styles and build rapport with ease and confidence.

At the heart of this SLMT is the paradigm that all things being equal people do business with people they like and that all things being not so equal people still do business with people they like.

Success and motivation comes from a sense of accomplishment and knowing that you as the great salesman, “You Can Do IT!”

How Will You Benefit

  • Increased confidence and skills to win more new, repeat and referral business
  • Increased ability to build long term trust-based relationships with clients, referral partners and centres of influence
  • Become more proactive rather than reactive in developing business potential
  • Developed the skills to be able to articulate Company’s value and differentiate from competitors
  • Built a personal (and/or team) sales, communication and advice process and a new culture everyone will be proud of!
  • Confidently close more sales and never have to feel negative about asking clients to buy
  • Proactively identify potential blockages to a sale before they are raised by a client and never have to defend your value by reactively dealing with price or other objections
  • Create a comfortable urgency in clients to take action without ever needing to apply pressure in any way
  • Follow an ethical sales process to be proud of and never have to try uncomfortable or gimmicky sales or closing techniques that challenge your personal/company values and integrity
  • Help potential buyers avoid procrastination and move them away from the world of ‘I need to think about it’
  • Create a positive point of difference that potential clients easily understand and value, and never have to worry about your competitors again
  • Recognize the incremental ‘wins’ that help build momentum for clients to want to buy from you
  • Comfortably and confidently start conversations with potential clients without ever having to fluff around with small talk
  • Remove all the ‘sales target pressure’ from yourself by focusing on the proven contact initiation activities that will result in sales target achievement
  • Develop the skill and confidence to react to the unexpected and never be caught for words or what to say when it’s really important to say something

Who Should Attend

This course is specially designed to Sales Personnel, Sales Executive, and all people who wish to be Super Sales Achiever.

Methodology

  • Real live hands-on with learning by role-play, rehearsals & total participation
  • Participants will learn from each other garnering & gathering of their selling strengths & weaknesses
  • Results proven games & activities to reinforce / apply learning skills
  • Selected video learning to Enhance/ Escalate / Empower learning behaviours

Module

  • 3 POWER SALES QUALITIES
  • “SELL LIKE AN ACE & LIVE LIKE A KING!”
  • “HOW TO CONNECT BUSINESS IN 90SEC OR LESS!”
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35%OFF
Scaling Up Excellence-Focus Leadership That Spreads And Multiply Success , .
 Scaling-Up-Excellence-Focus-Leadership-That-Spreads-And-Multiply-Success-HRDF-Trainings

Introduction:

This course is about exploring and mastering the leadership skills that will take you to the next level of competence – from self-leadership to taking charge and leading a team.

How Will You Benefit

 

Who Should Attend

This program is suitable for managers, executives, supervisors at every level, from bottom to top, and sideways.

Methodology

This stimulating program will maximizes the understanding through blended learning which combines trainer led information sharing, simulation case study exercise, exploratory discussions, and fun learning activities.

Module

  • LEADERSHIP THROUGH THIS MILLENNIUM
  • UNLEASHING TALENT
  • THE T-REX HUNT SIMULATION
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58%OFF
Situational Leadership – The Managerial Essential , .
 Situational-Leadership-The-Managerial-Essential-HRDF-Trainings

Introduction:

Situational Leadership is one of the managerial essentials, which stresses both relationship and task behaviours in execution effectiveness plus efficiency. Adopting the principles of Situational Leadership can equip leaders/ managers in your organization with the tools necessary to skilfully navigate the workforce towards operational excellence. With high adaptability to any circumstance, the model prepares leaders/ managers to address the most pressing challenges in today’s work environment.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Identify the 2 key factors in situational leadership application at the workplace,
  • Apply the 4 key leadership styles at the workplace with high influence,
  • Manage the 4 maturity levels of workforce tactfully,
  • Link the concept of situational leadership to the 3 managerial essentials (plan, organise, control) effectively

Who Should Attend

This program is suitable for supervisors and above.

Methodology

This stimulating program will maximizes the understanding and learning through 50% experiential learning, 40% interactive sharing and lecturing, 10% facilitation of action plan.

Module

  • BASIC CUSTOMER SERVICE APTITUDE
  • REVIVE EFFECTIVE COMMUNICATION SKILL
  • MANAGING CUSTOMERS COMPLAINTS
  • READY TO SERVE
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52%OFF
Strategic Management .
strategic-management-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the elements of strategic thinking
  • Comprehend company’s and competitors’ strategic moves
  • Conduct strategic conversation

Who Should Attend

This program is appropriate for middle-to-senior management. It is also suitable for talents identified to be groomed for management positions. Attendees may also be part of a talent pool for the company’s think-tank to assist top management in strategic analysis

Methodology

This stimulating program will maximize understanding and learning through lecture, exercise and video

Module

  • WHAT IS STRATEGY?
    • Why Strategic Management?
    • Porter’s Generic Strategies
    • Crafting Strategy
    • Content And Process
    • Linkage To Vision, Mission And Values
  • INTERNAL ANALYSIS
    • Mckinsey 7-S
    • Success Factors
    • Action Learning
  • EXTERNAL ANALYSIS
    • Porter’s 5 Forces
    • Action Learning
  • SWOT ANALYSIS – PUTTING TOGETHER INTERNAL AND EXTERNAL ANALYSIS
    • Strategic Statement
    • Action Learning
  • STRATEGIC OPTIONS FROM SWOT
    • Derive Strategies From SWOT Analysis
    • Consider Different Strategic Options
  • LEVELS OF STRATEGY
    • Corporate
    • Business
    • Functional
    • Action Learning
  • (OVERVIEW ONLY) – STRATEGIC ALIGNMENT THROUGH PERFORMANCE MANAGEMENT
    • Financial Objectives
    • Operational Objectives
    • Other KRAS/KPIS
    • Action Learning
  • (OVERVIEW ONLY) – STRATEGIC IMPLEMENTATION
    • Implementation Steps
    • Change Management
    • Action Learning
  • (OPTIONAL) – BUSINESS OPPORTUNITY CASES (COMPANY’S OWN BUSINESS CASES FOR ATTENDEES TO COME UP WITH STRATEGIC SOLUTIONS)
    • Practice Strategic Analysis On Company’s Own Situation
    • Practice Using Strategic Tools
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56%OFF
The Analytical Thinker And Problem-Solver .
the-analytical-thinker-and-problem-solver-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Organize better to solve problems through teams and individual effort
  • Be Better in gathering pertinent information
  • Be able to sort out the significant few from the distracting many
  • Identify patterns in faults
  • Effectively identify and isolate root causes of problems
  • Communicate effectively problem causes and effective solutions

Who Should Attend

This program is suitable for Executives and Managers.

Methodology

Short lectures followed by learner centred case study analysis, discussion and exercises. Participants will be required to bring along a range of problems in operations and administration processes from their own organisation

Module

  • GATHERING INFORMATION
    • Sources Of Data
    • Identify Opportunities
  • ORGANIZING PROBLEM SOLVING
    • Approach
    • Champions
    • Teams
  • DEFINING PROBLEMS
    • Workshop On Your Problem
    • Discussions Group
  • PROBLEM IDENTIFYING TECHNIQUES
    • Flowcharts
    • Flowchart Of Your Problem
    • Cause & Effect Diagrams
    • Fishbone Of Your Problem
    • Tick Sheets
    • Histograms
    • Pareto Analysis
  • ANALYSING FOR INFORMATION
    • The Five Why’s
    • Applying The Five Why’s To Your Problem
    • Measles Charts
    • Time Plots
  • GENERATING IDEAS
    • Go & Look
    • Ask The Users
    • Brainstorming
    • Applying Brainstorming Technique
    • Taiichi Ohno’s 7 Wastes
    • Comparing Alternatives
    • Decision Matrices
  • COMMUNICATING RESULTS
    • One-Way Vs Two-Way
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58%OFF
The Art Of Management – Essential Skills For Managers , .
 The-Art-Of-Management-HRDF-Trainings

 How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Improve their knowledge and skills needed to be an effective manager
  • The right management style and what works for individuals
  • Work on productivity and the right motivational skills needed
  • Improve their problems solving skills
  • Understand their important roles they play in their respective organizations

Who Should Attend

  • This program is suitable for Customer Care Officers, Executives, Senior Executives, Assistant Managers, Managers and everyone who has a stake in the organization’s teamwork
  • Level for Customer Care Officers and above

Methodology

The method of learning would include Interactive, Dynamic Presentations, Group Activities, Sample data /tools and Business games /simulators

Module

  • THE ART OF LEADERSHIP COMMUNICATIONS
  • THE ART OF DELEGATION
  • THE ART OF TIME MANAGEMENT
  • THE ART OF PLANNING & STRATEGY
  • THE ART OF PLANNING & STRATEGY
  • THE ART OF PEOPLE MANAGEMENT
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  • Availability: 0 in stock
58%OFF
The Art Of Supervisory Skills Workshop , .
 The-Art-Of-Supervisory-Skills-Workshop-HRDF-Trainings

Introduction:

“What makes a GREAT Supervisor? Trust? Listening Skills, Empathy? The answer is the ability to build a TEAM?”

The answer is complex, yet it’s something that can be learned. The good news is that most supervisors are made, not born and many of the characteristics associated with effective supervisory can be assessed, trained, and develop. This program shows how to take supervisors into the future, inspires everyone around you…. And achieve way beyond what is expected!

How Will You Benefit

Participants should be able to:

  • Improve their knowledge on the skills needed for a supervisor
  • Learn to have effective attitude and behavioral patterns
  • Work on improving the relations with staff through EQ elements
  • Understand the impact of proper communications
  • Improve their problems solving skills
  • Understand the important roles they play in the organizations

Who Should Attend

This program is suitable for senior executives, executives, senior supervisors and supervisors.

Methodology

This stimulating program will maximize understanding and learning through content based materials, audio & visual aids, working models, case studies, role plays, feedback & sharing and assessment tools.

Module

  • THE SUPERVISOR ROLES & RESPONSIBILITY?
    • What is a Supervisor?
    • What is a Good and Bad Supervisor?
    • Know Myself & My Supervisory Skill level
    • What Do I Need & Want as a Supervisor?
    • Supervisor Enhancement Tools (Profiling Tools)
  • LEADERSHIP SKILLS
    • Communication Direction
    • Problem Solving & Decision Making
    • Building & Motivating Your Team
    • Leadership Enhancement Tools (Leadership Assessment)
  • COMMUNICATION SKILLS
    • Speaking & Listening Skills
    • Communicating Upward, Downward & Sideway
    • Building Relationship & Rapport
    • Communicating with Different Generations
    • Communication Assessment Tools (VAKAd)
  • EQ AT WORK
    • What is EQ?
    • How to use EQ at Work?
    • Managing Self & Team EQ at Work
    • Managing Difficult Employees & Customers
    • EQ Enhancement Tools (Motivational Analysis)
  • SUPERVISORY MOVING FORWARD PLAN
    • Self-Coaching Skills
    • Team Coaching Skills
    • Personal Action Plan
    • Team Action Plan
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  • Availability: 0 in stock
32%OFF
The Assertive Supervisory and Leadership Competencies , .
 The-Assertive-Supervisory-and-Leadership-Competencies-HRDF-Trainings

Introduction:

Assertive capability is one of the key elements that affect a supervisor and/ or leader’s credibility. Assertive decisions made by the supervisors/ leaders are crucial to the success or failure of a specific task and/ or project. This training programme will help you to improve your organisation’s bottom line, by providing the knowledge and skills towards application of the essential supervisory leadership competencies through an experiential approach, whereby participants will learn through actual doing.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Plan, Organise, Lead and Control competently (P.O.L.C Cycle),
  • Apply the RIGHT leadership style on the RIGHT occasion towards effective execution of decision (Situational Leadership Concept)
  • Demonstrate the capability of understanding a problem from different perspectives towards effective decision making (C.U.T.E Principle)

Who Should Attend

This program is suitable for middle level / newly promoted / potential leaders.

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities. It includes management games as well as video clip discussions and presentation. Adult learning is our key strength and focus.

Module

  • SUPERVISING AND LEADING THROUGH ‘COMPASS’ TOWARDS TEAM EFFECTIVENESS
  • BE A LEADER OF THE PEOPLE, BY THE PEOPLE, FOR THE PEOPLE
  • EFFECTIVE WORKPLACE PROBLEM SOLVING AND DECISION MAKING
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  • Availability: 0 in stock

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