Leadership, Managerial & Supervisory

52%OFF
Influencing Executives For Peak Performance & Managing Difficult Employees

Objective

Upon completion of this programme, the participants will be able to:

  • Understand the 3 mindset model of employees
  • Know the value and mindset
  • Develop a winner’s mindset
  • Determine the mindset drivers
  • Understand the circle of influence and concern
  • Identify techniques to improve trust
  • Analyze to enhance their mindset and their performance

Who Should Attend

This program is suitable for Supervisors, Executives and Managers from all industries

  • Level for Executives and above

Methodology

This program will be presented using interactive lectures, video presentations, role-plays, individual & group exercises and presentations, real life situation exercises and presentations

Module

  • STIMULUS AND RESPONSE
  • VALUE AND MINDSET
  • 3 MINDSET MODEL OF EMPLOYEES
  • A WINNER’S MINDSET
  • APPLICATION OF TFA MODEL
  • MINDSET DRIVERS
  • WORK WITH YOUR STAFF AND MANAGERS
  • WHY THERE IS SO MUCH FOCUS ON TEAM WORK NOW?
Learn More

RM2,600.00 RM1,250.00

  • Availability: in stock
52%OFF
Strategic Management

RM2,600.00 RM1,250.00

Strategic Management
strategic-management-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the elements of strategic thinking
  • Comprehend company’s and competitors’ strategic moves
  • Conduct strategic conversation

Who Should Attend

This program is appropriate for middle-to-senior management. It is also suitable for talents identified to be groomed for management positions. Attendees may also be part of a talent pool for the company’s think-tank to assist top management in strategic analysis

Methodology

This stimulating program will maximize understanding and learning through lecture, exercise and video

Module

  • WHAT IS STRATEGY?
    • Why Strategic Management?
    • Porter’s Generic Strategies
    • Crafting Strategy
    • Content And Process
    • Linkage To Vision, Mission And Values
  • INTERNAL ANALYSIS
    • Mckinsey 7-S
    • Success Factors
    • Action Learning
  • EXTERNAL ANALYSIS
    • Porter’s 5 Forces
    • Action Learning
  • SWOT ANALYSIS – PUTTING TOGETHER INTERNAL AND EXTERNAL ANALYSIS
    • Strategic Statement
    • Action Learning
  • STRATEGIC OPTIONS FROM SWOT
    • Derive Strategies From SWOT Analysis
    • Consider Different Strategic Options
  • LEVELS OF STRATEGY
    • Corporate
    • Business
    • Functional
    • Action Learning
  • (OVERVIEW ONLY) – STRATEGIC ALIGNMENT THROUGH PERFORMANCE MANAGEMENT
    • Financial Objectives
    • Operational Objectives
    • Other KRAS/KPIS
    • Action Learning
  • (OVERVIEW ONLY) – STRATEGIC IMPLEMENTATION
    • Implementation Steps
    • Change Management
    • Action Learning
  • (OPTIONAL) – BUSINESS OPPORTUNITY CASES (COMPANY’S OWN BUSINESS CASES FOR ATTENDEES TO COME UP WITH STRATEGIC SOLUTIONS)
    • Practice Strategic Analysis On Company’s Own Situation
    • Practice Using Strategic Tools
Learn More

RM2,600.00 RM1,250.00

  • Availability: in stock
58%OFF
Kursus Penyeliaan Berkesan

RM2,600.00 RM1,100.00

Kursus Penyeliaan Berkesan
kursus-penyeliaan-berkesan-hrdf-trainings

Introduction

Penyelia perlu berketrampilan dalam melaksanakan kerja dan tugas agar mampu melaksanakan tanggungjawab secara lebih cekap dan berkesan.Kursus ini memfokus kepada elemen-elemen penyeliaan berkesan dalam menterjemahkan strategi dan mencapai prestasi organisasi, ketrampilan kepimpinan,bimbingan (coaching),menyelesaikan masalah dan membuat keputusan secara kreatif dan menangani cabaran perubahan. Program ini dibangunkan untuk berjawatan penyelia dan kakitangan melaksanakan tugas tugas penyeliaan, berasaskan ilmu teori dan amali serta memenuhi sebahagian dari keperluan kerja dan tugas mengikut Standard Kemahiran Kebangsaan tahap 3, Majlis Latihan Vokasional Kebangsaan, Kementeriaan, Kementerian Sumber Manusia, Malaysia

How Will You Benefit

Selepas menghadiri kursus ini, peserta akan dapat:-

  • Mengenalpasti dan menjelaskan tugas peranan ,tanggungjawab dan sifat-sifat penyelia yang berkesan
  • Mengenalpasti elemen-elemen peningkatan prestasi kerja dan menterjamahkan strategi organisi dalam kerja
  • Meningkatkan ketrampilan kepimpinan dalam tugas penyeliaan
  • Meningkatkan kemahiran dalam menyelesaikan masalah dan membuat keputusan secara kreatif dan berkesan
  • Mengenalpasti dan menjelaskan aspek-aspek penting dalam membimbing (coaching) dan meningkatkan potensi diri kakitangan yang diseliakan
  • Mengenalpasti cabaran-cabaran penyelia di era globalisasi dan strategi menangani cabaran perubahan

Who Should Attend

Program ini dibangunkan khususnya untuk pengurus, eksekutif dan kakitangan kanan organisasi

Methodology

Bagi memastikan peserta mendapat manfaat maksima, kaedah perbincangan kumpulan, tayangan klip video, ujian psikometrik, main peranan akan dilaksanakan dalam memudahcarakan proses pembelajaran bagi meningkatkan kefahaman dan mengimbas idea-idea penting, konsep dan prinsip-prinsip dalam tajuk yang dibincangkan

Module

  • PERSPEKTIF PENYELIAAN BERKESAN
    • Makna Penyelia Dan Penyeliaan
    • Sifat-Sifat Penyelia Yang Berkesan Dan Cemerlang
    • Penyelia Dalam Menghubungkan Pihak Atasan Dan Kakitangan Bawahan
    • Harapan Pengurusan Dan Kakitangan Yang Diseliakan
  • PRESTASI KERJA DAN STRATEGI ORGANISASI
    • Makna Presatsi Kerja
    • Langkah-Langkah Meningkatkan Prestasi Kerja
    • Peranan Penyelia Dalam Menterjemahkan Strategi Organisasi Dalam Kerja
    • Langkah-Langkah Mencapai Objektif Dan Sasaran Organisasi
  • KETRAMPILAN KEPIMPINAN
    • Makna Dan Caragaya Kepimpinan
    • Peranan Penyelia Dalam Menterjemahkan Strategi Organisasi Dalam Kerja
    • Langkah-Langkah Mencapai Objektif Dan Sasaran Organisasi
  • KETRAMPILAN DALAM BIMBINGAN (COACHING)
    • Menjelaskan Makna Bimbingan
    • Mengenalpasti Dan Menjelaskan Tugas Dan Peranan Pembimbing
    • Mengenali Tingkahlaku Manusia
    • Latihan Meningkatkan Ketrampilan Dalam Membimbing
  • MENYELESAIKAN MASALAH DAN MEMBUAT KEPUTUSAN SECARA KREATIF
    • Masalah Kerja Dan Masalah Peribadi Berkaitan Dengan Kerja
    • Analisis Akar Umbi Punca Masalah Menggunakan Alat Kualiti
    • Menyelesaikan Masalah Dan Membuat Keputusan Secara Kreatif
    • Latihan Meningkatkan Ketrampilan Menyelesaikan Masalah Dan Membuat Keputusan
  • MENANGANI CABARAN PERUBAHAN
    • Cabaran Penyelia Era Moden
    • Pemprograman Neuro-Psikologi Dalam Menangani Cabaran Perubahan
    • Strategi Menangani Cabaran Perubahan
Learn More

RM2,600.00 RM1,100.00

  • Availability: in stock
56%OFF
The Analytical Thinker And Problem-Solver
the-analytical-thinker-and-problem-solver-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Organize better to solve problems through teams and individual effort
  • Be Better in gathering pertinent information
  • Be able to sort out the significant few from the distracting many
  • Identify patterns in faults
  • Effectively identify and isolate root causes of problems
  • Communicate effectively problem causes and effective solutions

Who Should Attend

This program is suitable for Executives and Managers.

Methodology

Short lectures followed by learner centred case study analysis, discussion and exercises. Participants will be required to bring along a range of problems in operations and administration processes from their own organisation

Module

  • GATHERING INFORMATION
    • Sources Of Data
    • Identify Opportunities
  • ORGANIZING PROBLEM SOLVING
    • Approach
    • Champions
    • Teams
  • DEFINING PROBLEMS
    • Workshop On Your Problem
    • Discussions Group
  • PROBLEM IDENTIFYING TECHNIQUES
    • Flowcharts
    • Flowchart Of Your Problem
    • Cause & Effect Diagrams
    • Fishbone Of Your Problem
    • Tick Sheets
    • Histograms
    • Pareto Analysis
  • ANALYSING FOR INFORMATION
    • The Five Why’s
    • Applying The Five Why’s To Your Problem
    • Measles Charts
    • Time Plots
  • GENERATING IDEAS
    • Go & Look
    • Ask The Users
    • Brainstorming
    • Applying Brainstorming Technique
    • Taiichi Ohno’s 7 Wastes
    • Comparing Alternatives
    • Decision Matrices
  • COMMUNICATING RESULTS
    • One-Way Vs Two-Way
Learn More

RM2,600.00 RM1,150.00

  • Availability: in stock
56%OFF
Problem Solving And Decision Making
problem-solving-and-decision-making-hrdf-trainings

Introduction

Problem solving and decision making are an essential part of our life—in and out of a work environment. As organizations strive to attain ever-increasing levels of effectiveness and competitiveness, they find that systematic problem solving & decision making is a core competency that must be mastered throughout the organization.

This program is designed to enhance your knowledge and skills in problem solving and decision making rationally and effectively. It provides you with a comprehensive process, complete with tools and techniques, for real-world application. Being competent in problem solving and decision making is an essential trait for effective business management.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the process of effective problem solving and decision making
  • Learn and utilize the tools and techniques that will enhance your management competency and business performance
  • Understand how you work best when solving problems and making decisions
  • Implement solutions and decisions effectively

Who Should Attend

This program is suitable for Managers and Executives.

  • Level for Executives and above

Methodology

This stimulating program will maximises the understanding and learning through expert facilitation, interactive discussions and sharing of real-life issues, reflection on experiences, video presentations, in-class exercises and Level 1 Assessment.

Module

  • INTRODUCTION
    • Problem Solving And Decision Making Problem Solving
    • Decision Making
  • SITUATION ASSESSMENT
    • Issue Identification
    • Issue Clarification
    • Issue Prioritization
  • PROBLEM SOLVING
    • Problem Defined
    • Problem Solving Process
  • DECISION MAKING
    • Decision Defined
    • Decision Making Process
  • EXECUTION
    • Planning
    • Implementation
Learn More

RM2,600.00 RM1,150.00

  • Availability: in stock
52%OFF
How To Manage Subordinate for Higher Productivity
how-to-manage-subordinates-for-higher-productivity-hrdf-trainings

How Will You Benefit

To help the participants to:

  • Understand your Number One job priority as a manager
  • Understanding your subordinates’ needs
  • Understand the concepts of talent management
  • Understand how your people think and make decisions
  • Realize why effective communication is vital to success as a manager.
  • Learn how to earn your subordinates’ S.T.A.R. (Support, Trust, Admiration & Respect)
  • Know what Emotional Intelligence is and why it is important to people management
  • Learn the six strategies for having high EI

Who Should Attend

This course is suitable for all Managers or supervisors who have to manage subordinates

Methodology

This stimulating program will maximizes the understanding and learning through lecture, case studies, games, role-play and CD clips.

Module

  • WHEN YOU WEAR THE MANAGER’S HAT
    • The Definition Of Management
    • The Right Mindset To Have To Be Effective
  • THE MOST IMPORTANT JOB OF A MANAGER: MANAGE TALENT
    • What Is Talent Management
    • Why Talent Management
    • The Steps To Manage Talent
  • UNDERSTANDING HOW YOUR SUBORDINATES THINK AND MAKE DECISIONS
    • Decision Making Styles
    • Questions Leaders Must Ask
    • Group Problem And Decision Making
    • Individual Problem And Decision Making
  • DISCOVER AND UNDERSTAND YOUR OWN THINKING PREFERENCES AS A MANAGER
    • Matching Style And Situation
    • Four Types Of Managerial Behavior
  • REALIZE WHY EFFECTIVE COMMUNICATION IS VITAL TO SUCCESS AS A MANAGER
    • The Components Of Effective Communication
    • How To Ensure Effective Communication
  • LEARN HOW TO EARN YOUR SUBORDINATES’ S.T.A.R. (SUPPORT, TRUST, ADMIRATION & RESPECT)
    • IQ+ PQ+EQ= STAR
  • KNOW WHAT EMOTIONAL INTELLIGENCE IS AND WHY IT IS IMPORTANT TO PEOPLE MANAGEMENT
    • What Is EI
    • Why Is EI Important

 

Learn More

RM2,600.00 RM1,250.00

  • Availability: in stock
35%OFF
Leadership, Motivation and Supervisory Development Skills
 leadership-motivation-and-supervisory-development-skills-hrdf-trainings

 How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Build and update knowledge and skills that will be needed for effective supervisory management
  • To develop effective supervisory skills to empower your subordinates and develop high performance team
  • To identify leadership contribution in developing effective human relations
  • To Acquire the skills in exercising the leadership functions
  • Identify the various ways of motivating, increasing commitment and to build employee loyalty

Who Should Attend

This program is suitable for Newly Appointed Executives, Managers, Supervisors, Line Leaders and anyone who wishes to develop skills in managing subordinates

  • Level: Supervisory Above

Methodology

This stimulating program will maximizes the understanding and learning through Interactive Lecture with Key Points, Coaching, Interactive Discussion and Group Exercise

Module

  • INTRODUCTION TO SUPERVISION AND MANAGEMENT
    • Management And The Role Of A Supervisor
    • The Functions, Duties And Responsibilities Of A Supervisor
    • Meaning Of ‘Super’ And ‘Vide’
    • Sources And The Use Of Supervisory Power
  • THE SUPERVISOR AS A LEADER
    • Meaning And Definition Of Leadership
    • Different Types Of Leadership Styles
    • How To Use The Appropriate Leadership Styles
    • Theories Of Leadership (Frederick Taylor, Douglas McGregor)
    • Situational Leadership
    • Applying Human Relations In The Workplace
    • Qualities Of A Good Leader
  • MOTIVATING SUBORDINATES TO HIGHER PERFORMANCE
    • Understanding The Theories Of Motivation
    • Building Self-Motivation
    • The Pygmalion Theory
    • The Motivation Cycle
    • Delegation As A Tool Of Motivation
    • Delegation Vs Abdication
  • IMPROVING COMMUNICATION AND INTERPERSONAL SKILLS THROUGH EQ (EMOTIONAL INTELLIGENCE)
    • Importance Of Good Communication In The Workplace
    • Overcoming Barriers To Good Communication
    • Values, Perceptions And Emotions
    • Understanding EQ In The Workplace
    • Using EQ To Create Team Spirit And Harmony In The Workplace

 

Learn More

RM1,300.00 RM850.00

  • Availability: in stock
50%OFF
Essential Supervisory Skills

RM2,600.00 RM1,300.00

Essential Supervisory Skills ,

Introduction

Most managers would say that good employee supervision is about results. But will supervisors who demand immediate and unquestioning compliance with their orders always obtain the best results? Whether or not you have the official title of “supervisor,” if you are in a position that requires you to direct the activity of others, a periodic review of your supervisory skills may bring you better results.

This program helps supervisors gains the skills they need to become more effective leaders in your organization… This course identifies 5 roles of a supervisory leader:

  • Motivate and influence employees
  • Manage and resolve conflicts
  • Coach and provide feedback
  • Lead teams
  • Adopting the 5 practices of exemplary leadership

Objective

Upon completion of this programme, the participants will be able to :

  • Learn motivational techniques and use them to get the job done
  • Understand their own conflict resolution styles and know how to use them in various situations
  • Learn and practice the 6-step conflict resolution process to resolve conflicts
  • Understand their own coaching styles and learn to use them in various situations
  • Learn and apply an effective coaching model to coach employees
  • Will learn how to lead teams and work together as an effective team
  • Will learn how to be an exemplary leader

Who Should Attend

This program is suitable for Executives and Supervisory

Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through Experiential learning, Self-assessments, Activities, Video, Games and Role-play

Module

  • ROLES AND RESPONSIBILITIES OF A SUPERVISOR
  • MOTIVATE AND INFLUENCE EMPLOYEES
  • MANAGING PEOPLE – COACHING
  • EFFECTIVE COMMUNICATION
  • CREATIVE PROBLEM SOLVING
  • BUILDING AND LEADING TEAMS
  • DEVELOP THE FIVE (5) HABITS OF AN EXEMPLARY LEADER (KOUZES & POSNER)
  • YOUR ACTION PLAN FOR CONTINUED GROWTH
Learn More

RM2,600.00 RM1,300.00

  • Availability: in stock
23%OFF
Empowering Workforce Towards Strategic Business Transformation ,

Objective

At the end of this session, participants should be able to:

  • Apply the ‘P.I.T’ Principle to adapt to changes in a dynamic business environment,
  • Apply the ‘F.A.S.T’ Principle to build a customer-centric workforce,
  • Demonstrate the spirit of ‘work together, manage together and share together’ towards strategic transformation.

Who Should Attend

This course is intended for Supervisors, Line Leaders, Team Leaders, Officers, Executive and Managers, Project Managers, strategy implementers and the top management of an organization.

Level for Officers and above

Methodology

This course will be conducted through interactive lectures, case studies, workshop, Q & A sessions and group discussion

Module

  • APPLY THE ‘P.I.T’ PRINCIPLE TO ADAPT TO CHANGES IN A DYNAMIC BUSINESS ENVIRONMENT
  • APPLY THE ‘F.A.S.T’ PRINCIPLE TO CULTIVATE EFFECTIVE TRANSFORMATION AND TO SUSTAIN A CUSTOMER-CENTRI
  • SUSTAIN THE WORKFORCE DYNAMIC THROUGH ASSERTIVE AND SITUATIONAL LEADERSHIP STYLES
Learn More

RM1,300.00 RM1,000.00

  • Availability: in stock
42%OFF
Effective Change Management

RM2,600.00 RM1,500.00

Effective Change Management ,

Introduction

Change or perish – Leaders in today’s most successful organization recognize that internal changes must keep pace with what is happening in the external environment. As Jack Welch, the former long time chairman and CEO of General Electric (GE), put it, “when the rate of change outside is faster that the rate of change inside the organization, the end is near”. More and more organizations today face a dynamic and changing environment. This, in turn, is requiring these organizations to adapt. “Change or die” is the rallying cry among today’s managers worldwide.

Organizational decline occurs when organization don’t anticipate, recognize, neutralize, or adapt to the internal or external pressures that threaten their survival. In other words, decline occurs when organization don’t recognize the need for change. General Motors’ loss of market share in the automobile industry (from 50 to 28 percent) is an example of organization decline.

Change is a function of relative strength of the change forces and resistance forces that occur inside and outside the organization. Some of the change forces are nature of the workforce, technology, economic shocks, competition, social trends and world politics. Whereas the resistance forces can come from individuals in the organization and organizational resistance.

In contrast to the highly regulated and clearly defined boundaries of business in 1980s and 1990s, the new global business environment is characterized by complexity, uncertainty and turbulence. This type of random and discontinuous change requires very different management and leadership skills if the challenges it presents are to be handled innovatively and opportunistically.

Objective

This Change management program shows managers how to lead their group through changes successfully. It focuses on understanding the change process and creates an effective strategy in leading the group through change.

Upon completion of this program, the participants will be able to:

  • Change his / her personal beliefs about change
  • Recognize change as something discrete and predictable
  • Identify several external factors driving organization change
  • Recognize what stage in the transition cycle the group is experiencing with respect to a specific change
  • Help his group avoid getting stuck in the transition cycle
  • Identify issues within his / her control and begin to take action on them
  • Plan and take specific actions to help them accelerate through change

Who Should Attend

This course is suitable for General Managers, Business Division Heads, HR Practitioners, Managers, Senior Executives, Change Agents and Project Managers.

Methodology

This is a highly interactive training programme whereby participants are to gain the learning points through experiential activities.

Module

  • INTRODUCTION
  • THE PROCESS OF CHANGE
  • UNDERSTANDING OF CYCLE OF CHANGE
  • THE NEED FOR LEADERSHIP OF CHANGE
  • PERSONAL MASTERY SKILLS
  • LEADERSHIP SKILLS DURING CHANGE TRANSITIONS
Learn More

RM2,600.00 RM1,500.00

  • Availability: in stock
54%OFF
Delegation Skills & Connecting For “Win-Win” Outcome ,

Introduction

Time is of the essence. We all know that the recent advances in technology has made us far more accessible than before. The newfound productivity in the workplace has put a lot more demand on what we need to produce. It is natural for most people to feel overwhelmed by how much they have to do in the time available. Filtering tasks that are irrelevant and implementing time management techniques can only get you so far. Eventually, the only way to scale up and get more done in this world is by delegating tasks to others.

Just about anyone who is successful is highly engaged in delegating tasks, otherwise they would never be able to become as big as they have become. Delegation skills, much like many other soft skills, can come to define an individual’s success and can prove to be much more important than focusing on certain technical skills.

“The gem cannot be polished without friction, nor man perfected without trials.”

~ Confucius

“Be prepared, luck is where preparation meets opportunity.”

~ Randy Pausch

Objective

Upon completion of this program, participants will be able to:

  • Appreciate the importance of delegating to others as a way to offload work and get more done in their busy lives
  • Face your fear of delegation and learn to think positively of delegating tasks to others
  • Adopt an appropriate strategy to delegate the right task to the right people at the right time and in the right way
  • Use a systematic step-by-step approach to brief people on what they want to delegate to others
  • Follow a number of important guidelines to monitor the performance of the delegate as well as their own performance when delegating
  • Develop their skills and confidence to communicate and connect effectively with others
  • Interact effectively through understanding of different behavioral styles

Who Should Attend

This program is suitable for Executives, Managers and Supervisors

Level for beginners and intermediate

Methodology

This stimulating program will maximize understanding and learning through lecture, discussion, video clips, case studies and practical activities.

Module

  • WHY DELEGATE
    • What Are The Benefits Of Delegation?
    • What Happens If You Don’t Delegate? How Critical Is It To Master Delegation Skills?
  • WHY WE DON’T DELEGATE ENOUGH
    • Why Are We Afraid Of Delegating?
    • How To Overcome Barriers To Delegation?
  • DELEGATION STRATEGY
    • What Should You Delegate?
    • Who Should You Delegate It To?
    • When Should You Delegate?
    • When Should You Not Delegate?
  • HOW TO DELEGATE
    • How To Setup The Scene And Describe A Task To A Delegate?
    • What To Avoid So You Don’t Undermine Yourself?
    • What Is The Proven Steps Of A Delegation Process?
    • What Is The Significance Of Each Step And What Happens If You Miss A Step Or Don’t Do It Properly?
  • HOW TO MONITOR AND CONTROL A DELEGATED TASK
    • What Problems Can You Expect When You Delegate A Task?
    • How To Prevent Problems By Monitoring?
    • How To Avoid Micromanagement?
    • How To Delegate A Team?
    • How To Monitor Your Own Performance To Improve Your Delegation Skills?
  • CONNECTING WITH TEAM MEMBERS
    • The Importance Of Connecting
    • How To Connect In 90 Seconds?
    • 2 Essential Skills
    • How To Give Effective Feedback?
    • Behavioral Styles
    • Behavioral Styles Under Stress
    • How To Be Flexible With Different Styles?
Learn More

RM2,600.00 RM1,200.00

  • Availability: in stock
42%OFF
Coaching for Peak Performance Using NLP ,

Introduction

Coaching is increasingly becoming one of the most sought after and important skills for anyone in a work environment. It is a skill that no manager can live without. The days of direct commands from managers to their employees are long gone. Tightly managed and process-led approaches tend to create workforces that lack motivation, initiative and drive – and are often very stressed.

The importance of inspiring and guiding employees to realise their abilities and discover their power and responsibilities can no longer be ignored. This is why successful organisations are now deeply interested in formal and informal coaching carried out continuously in the workplace. Forward-thinking organisations realise that supporting and developing people is as important as getting the job done. In fact, the job can’t be done well unless people develop and grow their skills and effectiveness.

Coaching is not limited to managers and team leaders. Coaching skills are essential in helping and inspiring your colleagues, friends and family. This programme focuses on the proven techniques of Neuro-linguistic Programming that work well in the corporate context to facilitate performance improvements. It covers important topics such as structuring effective communications, successful questioning methods and active listening techniques, the SCORE and Logical Levels models, human behaviour, motivational conversations, giving feedback or praise and many other relevant topics.

This programme will introduce you to the mentality of successful coaches, the effective methods of working through the mind of a resistive or defensive employee, the ability to control your emotions and to use others in inspiring and directing them towards achieving their goals.

The best way to learn is by examples and hands-on experience. Therefore this programme is packed with effective practical and interactive exercises which would help you to quickly grasp different aspects of a well-delivered coaching session.

Objective

  • Upon completion of this programme, the participants will be able to :
    • Differentiate between coaching and other kinds of instructional methods
    • Be familiar with the sequence of coaching – what should you talk about first
    • Integrate coaching with HR performance appraisals – assess and provide valuable guidance
    • Improve ability to ask the right questions to get better responses
    • Deliver effective feedback praise for positive impact
    • Increase success by setting goals systematically
    • Communicate effectively to gain commitment without using power, position or status
    • Build instant rapport to get positive results
    • Effectively and strategically use convincing body gestures and linguistics
    • Listen with empathy to build relationship

Who Should Attend

This program is suitable for Managers, Supervisors and Team leaders

Level for Executives and above

Methodology

This highly interactive workshop is delivered with a combination of training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect Dynamic presentations, Video reviews, Individual and dyad work, Group brainstorming, Practices, Activities to foster better understanding, Inspirational messages that moves and motivates and behaviour and pattern interventions and On-The-Spot coaching

Module

  • INTRODUCTION & EXPECTATIONS
  • GETTING THE CLIMATE RIGHT
  • PATTERNING YOURSELF FIRST
  • UNDERSTANDING COMMUNICATION
  • BLUEPRINT OF A PERSON
  • COACHING TOOLKIT
  • QUESTIONING RIGHT
  • KEEPING THE MOTIVATED
  • EXTRAS
Learn More

RM2,600.00 RM1,500.00

  • Availability: in stock

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