Human Resource & Legal

Introduction

WE NEED to refocus on performance management and to return to it’s essentials. That is to see the performance management and appraisal process as:

• Most…yes most companies have performance management systems that don’t work very well, and cost more to run than they return.
• Managers hate to do them and procrastinate to avoid doing them.
• Most employees hate them with a passion.
• Most systems are an empty paper chase that damages management credibility.
• Badly implemented performance management and appraisal is WORSE than nothing.

A communication process between two people that needs to be flexible and meets the needs of the manager, the company, AND the EMPLOYEE, so all can work in partnership to improve work performance, unit performance and company performance.

How Will You Benefit

With this programme participants will be able to conduct the following objectives resulting in being higher skilled which in return generates higher revenue this will then provide greater opportunities for bigger promotions or higher salary packages.

• Understand benefits of PMS and know how your performance contributes to the success of your organization
• Know your role in the PMS process
• Know how to rate KPI’s and competencies
• Understanding feedback and coaching techniques

Who Should Attend

This foundational class is designed for management with limited experience and any supervisor or manager looking for a comprehensive understanding of the PMS and to use it as a tool for conducting a performance appraisal, coaching and feedback

Methodology

This stimulating program will Powerpoint presentations, Self assessments, Group Activities, Video, Audio demo.

Module

• TERMS AND DEFINITIONS
• OVERVIEW OF PMS
• PERFORMANCE MANAGEMENT CYCLE
• PERFORMANCE PLANNING – COMPETENCIES
• OBSERVING BEHAVIOURS
• OBJECTIVES OF PERFORMANCE REVIEW
• COACHING AND FEEDBACK
• PERFORMANCE REWARDING

Introduction

“The gem cannot be polished without friction, nor man perfected without trials.” ~ Chinese proverb~

In today’s competitive market, it is absolutely essential to systematically manage the performance of employees to make them as motivated and productive as possible. Any organisation that risks neglecting this important systematic review, is bound to fail when competing against those who use such optimisation.

It is well known that motivated staff not only work harder and longer, but are also much more likely to innovate and bring new ideas than others. Innovative companies are much more competitive and can handle bigger challenges swiftly and come out stronger than their competitors.

To create a productive atmosphere, an organisation simply needs to respond to the needs of its staff. Understating what motivates employees and aligning it with organisation’s objectives is the essence of an effective performance management system. This system requires HR support, periodic appraisals and constructive coaching sessions.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Understand ways to sustain individual and team motivation
• Hold a constructive appraisal meeting that helps to motivate the appraisee and maximize information transfer
• Learn the tips of The Practical Coach
• Learn how to set boundaries and control your reactions to coworkers who cross those boundaries
• Regularly use the “Take 10 Check-in” to stay in touch with your team
• Define and put into practice “The Two Minute Challenge

Who Should Attend

This program is suitable for supervisors and manager

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Module

• PERFORMANCE MANAGEMENT
• APPRAISAL MEETINGS
• GOAL SETTING
• REWARDS
• COACHING

Introduction

Any organization is only as strong as its weakest link and just a few poor performers can adversely affect your entire company. Thought there’s no foolproof method for hiring the right people, there is a system for minimizing mistakes and consistently recruiting better, more successful candidates

Though most managers understand the importance of hiring wisely, many don’t know how to do it. In the end, they often choose prospective employees based on gut reactions. While this strategy sometimes works, more often it leaves managers with ineffectual or unmotivated employees who drag the organization down. Decisions based on emotions, biases, personalities or stereotypes often reveal themselves as bad decisions in hindsight. The key to dodging this pitfall is to train yourself to base all of your hiring decisions on reason, not emotion

Performance-Based Hiring system, a methodology designed in response to the needs of top recruits and based on how they actually look for and accept offers. This unique, step-based system involves :

• Writing compelling job descriptions that emphasize the opportunities and challenges, not just the skills and qualifications required
• Focusing every aspect of your sourcing – job descriptions, web copy, phone calls and all communications – on attracting top people
• Using the interview process to both assess competency and entice the candidate with a rewarding career opportunity
• Integrating each step in the hiring process, combining recruiting, interviewing, negotiating and closing into one smooth process

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Develop an understanding of the purpose, trends and options of right hiring
• Understand the ecology of a Performance-Based Interviewing
• Appreciate the value of Performance-Based interview and the impact of ‘job-fit’
• Be able to develop Performance-Based interview framework
• Implement and interview process that is effective
• Formulate the interviewing strategy
• Identify job matching using ‘Evidence-Based Assessment’
• Create competitive advantage and organization branding using interviews

Who Should Attend

• This course is suitable for Managers, Team Leaders, Directors, Project Managers, Supervisors and Staff in all industries
• Level for Managers and above

Methodology

The program is structured in such a way as to provide participants every possible opportunity to implement the different skills, behaviors and principles immediately after they are introduced and explained. Learning is supported by lecture, group work dynamics, video case study analysis role play and work-based case studies (best practices)

This is to ensure participants gain experience in each principle and build confidence in using the supporting toolsets

Module

• PERFORMANCE-BASED HIRING : A SYSTEMATIC PROCESS FOR
• INTERVIEWING
• PERFORMANCE PROFILES : DEFINING SUCCESS THROUGH
• ACCOMPLISHMENTS
• TALENT-CENTRIC SOURCING : FINDING THE BEST CANDIDATES
• THE TWO-QUESTION PERFORMANCE-BASED INTERVIEW
• THE EVIDENCE-BASED ASSESSMENT DURING INTERVIEW
• EVERYTHING ELSE AFTER THE FIRST INTERVIEW : COMPLETING THE ASSESSMENT
• IMPLEMENTING PERFORMANCE-BASED HIRING

Introduction

The Personal Data Protection Act 2010 came into force on 15 November 2013 and in essence seeks to regulate the processing of personal data of individuals involved in a commercial transaction setting by data users.

It maps out several protective measures to safeguard private and personal data of the consumers and individuals (data subjects).

Section 145 of the Personal Data Protection Act 2010 stated that all data users must comply with the provisions of this Act within three (3) months (February 15th 2014) from the date of coming into operation of this Act.

In this awareness program, we look at some of the key compliance issues surrounding data protection and the Personal Data Protection Act 2010. Noncompliance attracts hefty fines of up to RM500,000.00 per offence or a 3-year jail term or both. The people responsible will be HR Managers and equivalent, GMs, MDs, Directors, CEOs, as well as COOs.

How Will You Benefit

Upon completion of this programme, the participants will be able to:

• Gain awareness of the Personal Data Protection Act 2010 (the 7 principles)
• Register with the Data Protection Commission
• Gain understanding of the law related to consent from existing & future employees
• Undertake audit on employment, patient, customer, sales, vendor and other documentation, which requires changes under this Law
• Understand storage procedures of personal & private data (local & overseas)
• Draft Plans based on Checklist for Your Organization
• Draft Personal Data Protection Notice and Consent
• Customize the documentation to reflect the current law
• Receive guidance on the legal language used in the sections and the Notice
• Receive meticulous guidance and legal analysis on the use of the law to individual department’s operation to ensure there is no future breach occurs.

Who Should Attend

This program is suitable for General Managers, MDs, CEOs, COOs, Managers and all from HR, Finance, IT, Purchasing & Sales and all Staff handling Data.

Methodology

This stimulating program will maximize the understanding and learning through Lectures / Practical Work, Notes / Workshops and Post-Course Assessment.

Module

• INTRODUCTION
• HOW WILL YOU BENEFIT
• KEY CONTENTS
• WHO SHOULD ATTEND
• METHODOLOGY