Human Resource & Legal

35%OFF
Key Performance Indicators

RM1,300.00 RM850.00

Key Performance Indicators ,
 Key-Performance-Indicators-hrdf-trainings

Introduction

Developing Effective Key Performance Indicators is a one-day, skill-building workshop with intensive use of applied theory and comprehensive hand-on exercise by the participants. The program is highly participatory, personalized, and limited to a maximum of twenty people per session

The idea of a Key Performance Indicator (KPI) simply reflects the notion that some of the aspects of organizational performance requiring improvement or maintenance are more important than others. When a range of these important aspects are selected and a measure has been determined, a set or system of KPIs exists

The focus of KPIs, therefore, is either on the aspects of organizational performance that require improvement, or on the aspects that must be kept within a specified level to ensure continued success of the organization

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • The stages of Performance Management Cycle
  • The meaning and importance of KPI
  • How to use KPI to help them achieve their objectives
  • The important steps of developing KPI
  • The right way to implement and evaluate the effectiveness of KPI

Who Should Attend

  • Executives, Managers, Supervisors, Assistant Managers, Team Leaders, Line Leaders, Administrators and Management Staff or anyone interested in Performance Management
  • Level for Administrators and above

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Module

  • INTRODUCTION
  • KEY PERFORMANCE INDICATORS
  • DEVELOPING KEY PERFORMANCE INDICATORS (KPI)
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
35%OFF
KPI Cascading

RM1,300.00 RM850.00

KPI Cascading ,
 KPI-Cascading-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Deploy a common management model that have profound imp acts on KPIs setting
  • Establish the foundation pillars for implementing KPI
  • Develop and apply KPIs organizational-wide through the KPI Tool-Kit
  • Sustain performance management practice and culture in the organization

Who Should Attend

  • This program is designed for Managers, Assistant Managers and Senior Managers
  • Level for Managers and above

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Role plays, group work, video screening, case studies and discussion from individual experience.

Module

  • REVISITING K.P.I
  • MAKING SENSE OF K.P.I DATA
  • IMPLEMENTATION STORY-BOARD
  • MULTIDIMENSIONAL KPI CASCADING STRATEGIC PLANNING AND IMPLEMENTATION
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
62%OFF
Kursus Pengurusan Sumber Manusia Untuk Sektor Awam ,
 Kursus-Pengurusan-Sumber-Manusia-Untuk-Sektor-Awam-HRDF-Trainings

Introduction

Modul PENGURUSAN SUMBER MANUSIA ini telah direka bentuk untuk memberi kefahaman kepada konsep pengurusan sumber manusia yang bersifat strategik dan peranan para pemimpin dan ahli-ahli di dalam organisasi.

Modul ini juga telah disusun khusus untuk membincangkan aspek pengurusan latihan dengan mendalami kaedah-kaedah Analisis Kerja, Penilaian Pekerjaan, Analisis Keperluan Latihan dan Penjenamaan Organisasi (“Employer Branding”).

Kaedah yang akan digunakan adalah berbentuk “active learning” yang akan melibatkan semua peserta secara “hands-on workshop” – yang akan menggunakan bahan dan konteks organisasi sebenar.

How Will You Benefit

Setelah mengikuti modul ini, para peserta akan dapat:

  • Meningkatkan pengetahuan tentang isu-isu strategik dalam pengurusan sumber manusia
  • Memantapkan kemahiran pengurusan sumber manusia melalui kaedah/teknik yang dipelajari
  • Meningkatkan keyakinan diri sebagai seorang pegawai yang strategik dalam menguruskan sumber manusia

Who Should Attend

Kumpulan Pengurusan dan Profesional dan Kumpulan Pelaksana.

Methodology

  • Ceramah
  • Latihan Dalam Kelas (LDK)
  • Lawatan ke jabatan/agensi/syarikat berkaitan

Modul ini menggunakan pendekatan “hands-on”, “belajar melalui pengalaman” termasuk teori, perbincangan kumpulan, bengkel kumpulan dan kajian kes sebenar – dengan mengaplikasikan sampel dan contoh sebenar yang digunakan di dalam organisasi.

Module

  • CABARAN STRATEGIK PENGURUSAN SUMBER MANUSIA SEKTOR AWAM
  • KONSEP, FUNGSI DAN TEKNIK PEMBANGUNAN ANALISIS PEKERJAAN (JOB ANALYSIS)
  • TEKNIK DAN KEPENTINGAN PENILAIAN PEKERJAAN (JOB EVALUATION)
  • KONSEP DAN KAEDAH “EMPLOYER BRANDING” DALAM PENGUKUHAN
  • JENAMA ORGANISASI SEBAGAI ORGANISASI PILIHAN
  • KONSEP DAN TEKNIK ANALISIS KEPERLUAN LATIHAN (TNA) DALAM PEMBANGUNAN KOMPTENSI STAFF
  • PLAN TINDAKAN INDIVIDU DAN ORGANISASI
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
Managing Difficult Employees ,
Managing-Difficult-Employees-HRDF-Trainings

Introduction

There was a time not long ago when karaoke reared its ugly head in Malaysia in a big way. I remember wondering why so many people in so many places thought they could sing when, clearly, that was not the case

Along this same principle, too many people think that they have what it takes to be good managers as well. After all, what’s so hard about it? You’re the boss, you tell people what to do, and if they don’t, you let them know about it. Well, guess what? It’s not that easy. There are a few really good managers who just instinctively know how to manage. But, for the others, becoming a good manager takes time, experience, and learning a lot of hard-won lessons.

This program teaches participants to develop the skills needed to address a difficult situations and person according to their specific behavior. Participants will also learn how to give constructive feedback, coach and counsel subordinates, and use strategies for effective conflict resolution.

How Will You Benefit

Upon completion of this program, the participants will be able to:

  • Identify causes of problem employees and the effect they can have in an organization
  • Identify the types of problem employees and how you can handle them
  • What is insubordination, types of insubordination and handling insubordination. Factors to consider when determining discipline and general guidelines when imposing oral or written warnings
  • Ways of dealing with difficult employees – Communicate clearly and effectively, both verbally and nonverbally; improve your listening skills; communicate with difficult supervisors and co-workers
  • Identify the focus of feedback, and give and receive feedback effectively
  • Identify conflict resolution styles; resolve workplace conflicts using the 6-step process
  • Identify our own weaknesses and strengths when dealing with difficult employees. Some of the management do’s and don’ts to create harmony in the workplace

Who Should Attend

This course is designed for Human Resource, Administration, Departmental Heads & Executives Supervisors, Line Leaders, Line Managers and those who need to handle HR issues

Methodology

This stimulating program will maximizes the understanding and learning through powerpoint presentations, group discussions, role play, case studies

Module

  • CAUSES OF PROBLEM EMPLOYEES
  • TYPES OF DIFFICULT EMPLOYEES
  • WAYS OF DEALING WITH DIFFICULT EMPLOYEES
  • DEALING WITH INSUBORDINATION
  • HANDLING DIFFICULT SITUATIONS – 7 CASE STUDIES
  • COACHING & COUNSELLING
  • MANAGEMENT DO’S AND DON’TS – RECOGNISE YOUR OWN STRENGTH & WEAKNESS
Learn More

RM850.00

  • Availability: in stock
62%OFF
Managing Discipline And Misconduct

RM2,600.00 RM1,000.00

Managing Discipline And Misconduct ,
 Managing-Discipline-And-Misconduct-HRDF-Trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Understand the different between minor and major misconduct.
  • Know how to act on misconduct happened in the workplace.
  • Understanding the responsibility of employers and employees according to the laws.
  • Know how to implement in practical approach the company’s discipline procedure.
  • Know the consequences of the misconduct according to the law and the organization.

Who Should Attend

This program is suitable for Senior Managers, Managers, Head of Department, Human Resource Support Staff & anyone who has human resource functional responsibility and supervisors

Methodology

  • General Manager, Manager, Head of Department / Division, Human Resources Manager or any personnel who has human resource functional responsibility and Supervisor
  • Level for Head Of Department and above

Module

  • INTRODUCTION
  • FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT
  • HANDLING DISCIPLINE AND MISCONDUCT
  • FUNTIONS AND RESPONSIBILITIES
  • HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS
  • HANDLING ABSENTEEISM
  • ALTERNATIVE ACTION
  • “CONDONATION”
  • LIST OF INDUSTRIAL COURT CASES (STEPS AND ACTIONS THAT SHOULD BE TAKEN)
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Managing Discipline And Misconduct For Supervisor And Executive ,
 Managing-Discipline-And-Misconduct-For-Supervisor And Executive-HRDF-Trainings

 How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Know in-depth knowledge and understanding of the Domestic Inquiry process
  • Understand the purpose of holding an inquiry, the proper procedures to be followed pursuant to the guidelines issued and the course of action which follows

Who Should Attend

This course is designed for Supervisor and Executive

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module

  • INTRODUCTION
  • FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT
  • HANDLING DISCIPLINE AND MISCONDUCT
  • FUNCTIONS AND RESPONSIBILITIES
  • HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS
  • HANDLING ABSENTEEISM
  • ALTERNATIVE ACTION
  • “CONDONATION”
  • LIST OF INDUSTRIAL COURT CASES (STEPS AND ACTIONS THAT SHOULD BE TAKEN)
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Managing Discipline and Misconducts ,
 Managing-Discipline-and-Misconducts-hrdf-trainings

Introduction

Discipline has always been the core issues in managing workforce. Gone are the days when dismissal at will was the sole right of the employer. Over the years the shop floor environment has substantially changed. Today employees are well exposed to their rights and fair play. Many a time when employer fails in their industrial relation cases and among others were due to their ignorant of the principal of natural justice, absence of good faith, victimisation and unfair labour practice. This programme is tailored to assist participants on the practical understanding of the disciplinary process and in handling disciplinary cases effectively.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the importance of discipline in our quest for efficiency & productivity growth.
  • Participants would be able to understand and accept their individual roles in managing and maintaining discipline and handling misconducts.
  • Participants would be able to use methods which are commonly acceptable and practiced within the industry and within the ambit of the law.
  • Participants should be able to recognize factors to consider before any corrective action is taken.

Who Should Attend

  • This program is suitable for Managers, Executives, Supervisors, Group Leaders and those who are managing subordinates.
  • Level for Executives and above

Methodology

This program will emphasize on experiential learning methodology which focuses on involvement of individuals in planned activities. It will include Lectures / De-briefing, Group project & Discussions and Workshops

Module

  • INTRODUCTION
  • UNDERSTANDING DISCIPLINE
  • UNDERSTANDING MISCONDUCTS
  • GUARDIANS OF DISCIPLINE
  • NATURAL JUSTICE, SOCIAL JUSTICE & SUBSTANTIAL JUSTICE
  • POSITIVE DISCIPLINE
  • MANAGING NON-PERFORMANCE
  • DISCIPLINARY PROCEDURE
  • CORRECTIVE ACTION & PUNISHMENT FOR MISCONDUCTS
  • DOMESTIC INQUIRY
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Managing Employee Performance

RM2,600.00 RM1,000.00

Managing Employee Performance ,
 Managing-Employee-Performance-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the purpose and process of performance management
  • Be familiar with a range of appraisal methods and be able to identify common problems in appraisal
  • Understand the characteristics of an effective appraisal system and how to conduct an appraisal interview
  • Be aware of the legal implications of appraisal and how to manage non-performance issues
  • Understand the definitions of misconduct and non-performance, the types of issues that they present, and how they are viewed in the Industrial Court
  • Identify common mistakes and issue in managing misconduct and non-performance and understand the process to deal with each

Who Should Attend

This program is suitable for Human Resources Managers / Executives, Managers / Executives, Industrial Relations Managers / Executives, Executives / Secretaries, Supervisory Staff and Staff intending to specialize in Human Resource Management

Methodology

This stimulating program will maximize the understanding and learning through highly practical and experiential workshop session, lectures, discussion, exercises, case studies and experiential tips

Module

  • DEFINITION AND PURPOSE OF PERFORMANCE MANAGEMENT
  • PERFORMANCE MANAGEMENT PROCESS – THE CYCLE
  • PROBLEMS IN PERFORMANCE APPRAISAL
  • CHARACTERISTICS OF AN EFFECTIVE APPRAISAL SYSTEM
  • THE APPRAISAL INTERVIEW
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Managing Harassment At Workplace ,
 Managing-Harassment-At-Workplace-hrdf-trainings

Introduction

The National Wages Consultative Council Bill 2011 was tabled in Dewan Rakyat to protect the interests of workers. Under the proposed Act, employers will be liable to a fine of not more than RM10, 000 for each employee if they fail to comply with the minimum wage requirement. However this Act has garnered a lot of debate raised from opposition that the bill was “vague” and disappointing as it did not state the amount that would be the minimum wage.

The various legislations which govern the employer – employee relationship needs to be properly understood as non-compliance will lead to workplace conflict and disrupt the harmony of this essential relationship needed for business growth and profitability.

Inadequate implementations of the employment laws and improper handling of misconduct and domestic inquiry can result in the Labor Court and Industrial Court ruling in favor of the employee and subsequently leading to costly monetary compensation by the employer.

This workshop enables delegates to understand the proper method of terminating an employee and mitigate being taken to the Industrial Courts. The first day will provide an in-depth overview of all current issues commonly faced by employers covering topics such as drafting of a full proof employment contracts, handbooks, how to deal with misconduct and poor performance, sexual harassment, transfer of employees and even separation schemes, redundancy and retrenchment.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Examine the serious repercussions of not addressing sexual harassment complaints
  • Dealing with the complainant and the accused
  • Framing of proper disciplinary charges for alleged sexual harassment
  • Conducting a successful Domestic Inquiries for sexual harassment
  • Review the employer’s obligations under the Employment Act
  • Dealing with the complainant arguing constructive dismissal due to non-action by employer

Who Should Attend

  • Human Resource Managers
  • Industrial Relations Managers
  • In-House Counsel
  • Employee Relations Managers
  • Compensation and Benefits Managers
  • Business Owners

Methodology

  • Mock presentation & role play
  • Group presentation
  • Interactive Q & A session

Module

  • 1999 SEXUAL HARASSMENT CODE
  • CONSENSUAL VS. NON-CONSENSUAL BEHAVIOR
  • TYPES OF SEXUAL HARASSMENT
  • DUTIES AND OBLIGATIONS IMPOSED ON EMPLOYERS
  • THE SEXUAL HARASSMENT PROVISIONS IN THE EMPLOYMENT ACT
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
62%OFF
Managing Misconduct and Appropriate Punishment In The Workplace ,
 Managing-Misconduct-and-Appropriate-Punishment-In-The-Workplace-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the concept of discipline and why it’s important in the workplace
  • Appreciate the key benefits of a disciplined workforce
  • Understand the concept of misconduct in industrial employment before imposing lawful punishment
  • Recognize the rights of employers and employees when handling issues of misconduct
  • Appreciate the distinction between minor and major misconduct
  • Know the different between lawful and unlawful punishments
  • Learn the factors to consider when imposing punishments i.e. ‘Principles of Substantial Justice’
  • Aware of the legal remedies available to the affected parties
  • Understand the rulings of the Industrial Court judgments and guidelines on discipline and misconducts / punishment

Who Should Attend

  • This program is suitable for Human Resource Department, Admin, Finance, Departmental Heads / Executives, Line Managers and Supervisors
  • Level : Supervisor and above

Methodology

This stimulating program will maximize the understanding and learning through lectures, case studies, Workshop Sessions and Role-Play

Module

  • WHAT IS DISCIPLINE?
  • PROGRESSIVE DISCIPLINE
  • COMMON LAW AND THE RELEVANT LAWS
  • DEFINITION OF MISCONDUCT
  • MANAGING MINOR MISCONDUCTS
  • MANAGING MAJOR MISCONDUCTS
  • TYPES OF APPROPRIATE PUNISHMENTS
  • HOW TO CHOOSE APPROPRIATE PUNISHMENT
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Managing Misconduct And Domestic Inquiry ,
 Managing-Misconducts-and-Domestic-Inquiry-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand employer / employee relationships entailing in profitability through productivity
  • Better motivate employees and instill a sense of belonging
  • Avoid high cost of litigation
  • Successfully arrest conflicts at the workplace
  • Create a productive and conducive working environment

Who Should Attend

  • This course is suitable for General Managers, HR & Admin Managers & Executives, Training Managers, Supervisors, Trade Unionist and all those involved in industrial relations issues.
  • Level – Managers and above

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through presentation, discussion, case studies, role plays, a mock Domestic Inquiry, Industrial Court Awards and guidelines

Module

  • WHAT IS MISCONDUCT?
  • MANAGING ABSENTEEISM
  • DOMESTIC INQUIRY
  • STAGES OF DISCIPLINARY PROCESS – FROM BEGINNING TO END
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Managing Performance, Building People ,
 Managing-Performance-Building-People-HRDF-Trainings

Introduction

Managing employees’ performance goes beyond an appraisal software system. Its objective is to focus on appropriating fair and just appraisal system, managing poorer performers and building people talent that directly impacting organisational growth and achieving targeted results.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand the concept of performance management system
  • Be empowered with effective appraisal techniques
  • Harness the importance of managing people beyond a software system
  • Gain insights into managing, monitoring and motivating all level of performers poor performers to build effective team

Who Should Attend

This course is suitable for all levels of employees who have direct or indirect reporting staff

Methodology

This program is essentially participative. There will be 40% theory learning 60% workshop, Case studies and role play and Group discussion and presentation

Module

  • UNDERSTANDING PERFORMANCE MANAGEMENT AND PERFORMANCE
  • APPRAISAL
  • THE ROLE OF LEADERS IN PERFORMANCE MANAGEMENT
  • PERFORMANCE APPRAISAL 101
  • WHAT HAPPENS AFTER THE APPRAISAL?
Learn More

RM1,300.00 RM850.00

  • Availability: in stock