Communication & Interpersonal Skills

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Present With Impact Or Don’t Present At All , .
 Present-With-Impact-Or-Don’t-Present-At-All-hrdf-trainings

 How Will You Benefit

Upon completion of this program, participants will be able to:

  • How to master your visual, verbal and vocal effectively to impress and convince
  • That fear is mainly due to absence of preparation!
  • What triggers the audience and how to use it to your advantage (or theirs)
  • How to plan and structure your thoughts
  • How to prepare a graphical depiction using the skeleton-meat-flavor approach and save much anguish while presenting
  • How to make a generic and dry subject exhilarating and present as if it is your own idea
  • How to create impact to the audience and move them subtly to your desired action
  • How to think on your feet and elevate your credibility
  • How to manage the different personalities

 Module

  • DOES MAKING A PRESENTATION SCARE YOU?
  • DO YOU FIND IT A CHALLENGE TO KEEP AUDIENCE CAPTIVATED?
  • WHY DO PEOPLE STILL DO NOT BUY IN TO YOU OR YOUR IDEAS?
  • IS IT DIFFICULT TO SEAL THE DEAL?
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Presentation Skills For Technical Professional – Achieving Excellence .

INTRODUCTION

Your technical skills and professional expertise are evidence of your ability to accomplish difficult tasks. Strong presentation skills can help you further advance your communication effectiveness. The ability to present articulately to customers, management, peers and others can significantly enhance your credibility, clout, and professional status. Delivering presentations at work or professional events is an unbeatable way to gain a reputation as a valued employee and an expert in your field.

BENEFITS

Upon completion of this program, participants will be able to:

  • Identify the four essential components of a presentation.
  • Describe an audience analysis and why it is a necessary step in a presentation.
  • Create an attention-grabbing introduction.
  • Implement techniques for varying vocal tones and body language.
  • Understand and apply the principles of instructional techniques for adults.
  • Learn to deliver course information appropriately and effectively.
  • Prepare a clear and well-organized presentation/training.
  • Learn to handle difficult situations.
  • Use instructional and visual aids effectively.
  • Learn to ask appropriate questions and answer questions clearly and completely.

AUDIENCE

This program is suitable for:

  • English Program : Supervisor, Engineering and HOD’s
  • Participants : For new & old staff who want to find areas to enhance their presentation skills

METHODOLOGY

This stimulating program will maximizes the understanding and learning through lectures, discussions, case studies and practical activities.

Module

  • INTRODUCTION AND EVALUATION ON PROGRAM
    • Q. How To Be A Good Presenter? What Skills Do I Need?
    • A. Presentation 1: What Are Requirements To Become A Good Presenter?
  • PRESENTER COMPETENCY CHARACTERISTICS – ASK CONCEPTS
    • Attitude Development
    • Presenter Intervention
    • How To Be An Effective Presenter
    • Contributions Of Training To Industries
  • ROLES AND RESPONSIBILITIES OF A PRESENTER
    • Q. What Are The Roles And Responsibilities Of A Good Presenter?
    • A. Clear Understanding Of How An Effective Concept Of Learning Takes Place.
    • Presentation 2: Effective Concepts On How People Learn
  • HOW TO FIND DATA FOR MY PRESENTATION?
    • How To Manage THIS JOB When I Am Busy?
    • How To Make Presentation A Passion When Given This Task/Responsibility?
  • PRESENTATION PLAN
    • Understanding Smart Objectives
    • What Should Objectives Address?
    • Writing Effective Lesson Plans
    • Exercise And Practical Session
  • EVALUATING PRESENTATION EFFECTIVENESS
    • Understanding The Four Different Levels
    • What Is An Evaluation?
    • When And How Is It Done?
    • Suggestion For An Effective Methods
    • Discussion And Action Plans For Improvement On Activities During Presentation
  • END
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Professional Development Series 2 – The Art Of Persuasion & Influencing , .
 Professional-Development-Series-2-The-Art-Of-Persuasion-and-Influencing-hrdf-trainings

Introduction:

Persuading and influencing skills are not just for sales persons and marketers, but also for supervisors and managers who need to convey their ideas, messages, and information across effectively for their subordinates and staff to ‘buy-in.’

Successful persuading is an art; which requires an understanding of human behavior, company objectives and personal goals. The persuading skills of supervisors could greatly impact the workplace atmosphere, and fortunately, these skills can be acquired and sharpened. This two-day training program introduces participants to tools and techniques for persuading in a way that makes it easy for subordinates and staff to be convinced and motivated by the message that has been delivered to them.

How Will You Benefit

At the end of the program, participants will be able to:

  • Improve and adapt their communication styles to address different types of people.
  • Know the different styles of personality and how to use this knowledge to their advantage.
  • Use the outcome-based thinking process and techniques in persuasion.
  • Present and demonstrate their ideas and information confidently.
  • Apply active listening to read prospects’ cues and interest.
  • Apply creative interaction to uncover prospects’ needs and opportunities.
  • Identify the importance and methods of employee motivation
  • Identify personality types and how they fit into a plan for employee motivation.

Who Should Attend

Working professionals

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • BASIC INFLUENCING SKILLS
  • THE FOUR FUNDAMENTALS OF PERSUASION
  • MODELING THE WAY
  • INSPIRING A SHARED VISION
  • ENABLING OTHERS TO ACT
  • ENCOURAGING THE HEART
  • USING EXPECTANCY THEORY
  • A PERSONAL TOOLBOX
  • MOTIVATION ON THE JOB
  • ADDRESSING SPECIFIC MORALE ISSUES
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Professional Development Series 4 – Speaking With Impact , .
 Professional-Development-Series-4-Speaking-With-Impact-hrdf-trainings

Introduction:

Public speaking and presentation skills are not just for politicians, CEOs, and emcees, but also for sales persons, managers, executives, supervisors and students who need to get their message across effectively.

One of the biggest objectives of a presentation is to get the message understood by the audience in prospect of having them to either buy your product, idea, or persuade and influence them to act in a certain manner.

Presentations are invaluable in terms of personal development. Among others, the presenter builds self-confidence and clarity of thought, learns how to engage an audience, improve diction and memory in addition to learning how to discuss in a constructive and healthy manner. Fortunately, the skills to a good presentation are no secret and they can be acquired and honed over time.

This program offers a real value added opportunity for participants to acquire practical and effective tips, tools, and techniques in order to carry out presentations that are meaningful, important, noteworthy and empowering.

How Will You Benefit

At the end of the program, participants will be able to:

  • Identify the dos and don’ts of a presentation.
  • Plan, deliver and evaluate a presentation.
  • Think and communicate objectively.
  • Identify their strengths and weaknesses.
  • Respond appropriately to audience needs and concerns.
  • Discover their personal presentation style.
  • Have better perspectives on public speaking and presentation skills.
  • Select appropriate presentation approaches, techniques and aids.
  • Enhance confidence and skills in a presentation.

Who Should Attend

Working professionals

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • A PERSPECTIVE ON PUBLIC SPEAKING
  • PLANNING AND PREPARATION
  • DEVELOPING EFFECTIVE PRESENTATIONS
  • HOW TO SPEAK WITH CONFIDENCE
  • PRESENTING WITH IMPACT
  • CONTROLLING THE SITUATION
  • POST PRESENTATION
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56%OFF
Professional Telephone Courtesy and Customer Service .
professional-telephone-courtesy-and-customer-service-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Explain the importance of a positive attitude in delivering good customer service
  • List the benefits of providing good customer service to both internal and external customers
  • Identify barriers to providing high quality customer service
  • Apply techniques for dealing with angry or upset customers by successfully answering case studies
  • Demonstrate the proper way to greet, transfer and hold calls
  • Understand and identify different behavioral styles and adapt as necessary
  • Successful understanding will be demonstrated through correct completion of case studies
  • Rephrase blunt communication for better results
  • Effectively manage job stress
  • Develop an action plan to improve customer service skills

Who Should Attend

All staff who need to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centers and help desks; and those in a team secretary role

Methodology

The program will use a range of interactive activities – group and individual exercises, case studies and discussions. There will also be formal inputs of theory and models. The aim is to provide a focus for action that will maximize learning.

The approach used is “Experiential Learning”, which is geared towards effective application of what has been learned in order to maximize the value of the course to both the individual participant and his/her organization

Module

  • WHAT IS AN ATTITUDE: WHERE SERVICE EXCELLENCE STARTS
    • Develop A Positive Attitude
    • Understanding Our Thinking Habits
    • Finding Out What The Customer Wants
    • Managing Customer Perceptions
    • Creating A Positive Image And Provide The Added Service Needed To Ensure
    • Customer Satisfaction
  • TOOLS OF THE TRADE: THE TELEPHONE
    • How to Practice Effective Listening and Asking Questions. (Lecture And Role-Play)
    • Learning To Create A Win-Win Situation
    • Managing Objections
    • Learning The Art Of Negotiation
  • THE CRITICAL IMPORTANCE OF VOICE TONE, ACCENTS AND DIALECTS
    • Negative Voice Tone
    • Neutral Voice Tone
    • Tired & Bored
    • Indifferent & Detached
    • Group Assessment
    • Role-Play
  • IT’S NOT WHAT YOU SAY…: REPHRASING FOR BETTER RELATIONSHIPS
    • How To Answer The Phone
    • When To Answer The Calls
    • Whose Responsibility Is It For Answering Phones
    • What Not To Say Or Do
    • Activity –Role-Play – Good/Bad Techniques
  • THE GOOD, THE BAD AND THE UGLY: DEALING WITH DIFFICULT CUSTOMERS
    • How To Relate To The Angry Caller
    • How To Direct The Assertive Caller
    • How To Question The Passive Caller
    • Managing The Talkative Caller
    • How To Provide Information To The Analytical Caller
  • CONT … DEALING WITH DIFFICULT CUSTOMERS
  • DO CALL AGAIN: LEAVING POSITIVE, LASTING IMPRESSIONS
    • Summarizing On Agreed Solutions
    • Leaving Voice Mails
    • Self-Assessment
    • Group Work – Presentations
  • CUSTOMER SERVICE – STRESS MANAGEMENT
    • Understanding Your Needs
    • Exploring Mini Breaks
    • Let Go And Relax
    • Mini Meditation
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Service Mindset At Work , .
 Service-Mindset-At-Work-hrdf-trainings

Introduction:

“Being on par in terms of price and quality only gets you into the game. Service wins the Game” ~ TONY ALESSANDRA

Organizations go to great lengths to differentiate themselves from one another, usually at much expense. In reality, it is often their service culture that has one of the biggest impacts on customers and helps a customer decide whether or not to do business with the organization.

Most businesses lose their customers every day because of bad service and others gain them due to better service. Smart executives know that customer service development is an on-going process. To deliver effective customer service, an organization needs to seriously commit to and invest in their employees who manage the customers. But where do we start? What makes a Customer Service Professional? Also one of the aspects of customer service which is often overlooked is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Avoid turning a dissatisfied customer into an angry one!

How Will You Benefit

At the end of the training program, participants will be able to:

  • Apply Quality principles in Customer Service
  • Mentally prepared & focused in handling customers
  • Create good first impressions & build rapport with customers
  • Manage Customer Experience
  • Understand the needs of customers
  • Sound confident and helpful
  • Use effective questioning to understand customer expectations
  • Recognize barriers to the delivery of outstanding customer service
  • Learn techniques for dealing with angry or upset customers

Who Should Attend

This program is a must buy-in for Managers, Executives, Customer Service Personnel, Sales & Marketing Personnel, Clerks, Supervisors, Officers and all those who need to handle customers.

Methodology

An interactive and practical approach incorporating group discussion/exercises, presentations and role-play.

Module

  • QUALITY LEADING THE WAY
  • UNDERSTANDING EXPECTATIONS
  • MANAGING YOURSELF– DEVELOPING SERVICE MINDSET
  • MANAGING CUSTOMER EXPERIENCES
  • RECOVERING WHEN THINGS GO WRONG
  • IMPROVEMENT STRATEGY
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26%OFF
Speak & Write Functional English At The Workplace .
BENEFITS

BENEFITS

Upon completion of this program, participants will be able to:

  • Use an2 on-line tool to help them pronounce words correctly, and not bother with phonetics (out-of-date) which is another language in itself!
  • Use English correctly by understanding the basic rules of grammar
  • Speak with intonation, pace, rhythm and pauses
  • Write clearly understood emails in a professional manner

 

AUDIENCE

This program is suitable for everyone who needs to write and speak in English with customers and staff.

METHODOLOGY

This stimulating program will maximize understanding and learning through:

  • Practice using an on-line tool to listen to words being correctly pronounced
  • A free website to help the participants check the clarity of their writing
  • Lists for easy reference
    • Parts of speech
    • Overview of all the tenses
    • Diagram to use the correct word on time with all the tenses
    • Example of tenses in active and passive forms
    • Words with silent letters
    • A sample list of uncountable nouns
  • Sing-along to help pronounce words correctly
  • Role plays to practice conversation skills
  • Correcting common grammatical mistakes
  • Writing to describe improve their vocabulary and grammar
  • Presentations
  • We have lots of activities as this is active, discovery and experiential learning.

MODULES

BASIC GRAMMAR
  • Nouns
    • Countable / Uncountable
    • Pronouns
    • Prepositions To Show The Relationship Between The Noun/Pronoun And Something Else
    • Singular / Plural
  • Verbs
    • Revision Of Tenses
    • Adverbs
    • Verbs To Express Obligation
    • Verbs To Express Ability And Possibility
  • Subject Verb Agreement
  • Conjunctions To Join Words, Phrases And Sentences
  • Commonly Confused Words
    • Some Vs Any
    • Before Vs Ago
    • During Vs While
    • There Vs Their Vs They’re
    • Who’s Vs Whose
  • Activities
    • Plenty Of Examples To Reinforce The Theory
    • Correct Common Grammatical Errors In Class
FOUR ELEMENTS OF BUSINESS WRITING
  • Needs Of Your Audience
    • Who Is Your Audience And Why Are You Writing This?
    • What Do They Want/Need To Know?
  • Easy To Read And Understand
    • How “Readable” Is Your Document
    • “Business-Speak” Wastes Time Of Busy Executives
    • How To Make Sure Your Writing Is Easily Understood
  • Structure Of The Document
    • The Structure Of Emails Will Be Covered In Detail In Module 8
  • Grammar – Samples Of Grammar, Punctuation And Spelling Mistakes
WRITING STYLE OF EXCELLENT EMAILS
  • The Writing Style Used In The 21st Century
  • Differences Between Professional And Social Emails
  • The Correct Writing Style To Keep The Message Crystal Clear
  • Write Professional Emails

PRACTICE WRITING SKILLS IN CLASS

  • They Will Write Short Paragraphs In Class

BASIC PRONUNCIATION SKILLS

Malaysians Have A Habit Of Swallowing, Rather Pronouncing, The Last Syllable Of A Word. Asians Do Not Use Sufficient Nasal Sounds And Have Difficulty In Using Their Tongues To Pronounce “R” And “TH”,

  • Voiced And Unvoiced Sounds
  • Correct Pronunciation Of Commonly Mispronounced Words In Malaysia
    • “TH” At The Start, Middle And End Of Words, E.G. This, Another, With
    • “Ai” E.G. Main
    • R / L E.G. Right / Light
    • V / W
    • Numbers
  • Pronounce Words Ending With
    • …Ng E.G. Bring
    • …Ion E.G. Action
    • …T E.G. Went
    • …Ed E.G. Called
  • Words With Silent Letters
    • A List Of Words With Silent Letters
    • How Each Of These Words Are Correctly Pronounced

SPEAKING SKILLS – PUTTING CORRECTLY PRONOUNCED WORDS INTO SENTENCES IN CONVERSATIONS

  • The Importance Of HOW You Sound, In The Service Industry
  • Tone, Pitch And Loudness
  • Pace, Pause And Rhythm
  • Pitch And Intonation
  • Emphasis

PRACTICE SPEAKING SKILLS IN CLASS

  • Practice With Tongue Twisters
  • Role Plays

 

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Technical Report Writing , .
 Technical-Report-Writing-hrdf-trainings

Introduction:

Well written reports result in cost and time savings as both technical and non-technical readers can quickly get actionable information from a single report. Decision makers and other readers can rapidly understand the ultimate benefits from a successful implementation of report recommendations, as well as the strategic and operational considerations that led to those recommendations in the first place.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Connect to readers by empathizing with their needs
  • Improve decision making by understanding the context of making recommendations
  • Save time by focusing on the implication and consequences of high impact alternatives

Identify Actionable Information Required By Decision Makers & Readers

Help Readers & Decision Makers Find Actionable Information By Using Structured Report Components

Justify Recommendations By Critical Analysis Of Recommended Solutions

Who Should Attend

This program is a must buy-in for the following:

  • Managers
  • Executives
  • Engineers
  • Staff who are involved in the preparation of reports

Methodology

Participative and practical, using the following tools :

  • Mini Lectures
  • Exercises
  • Games

Module

  • READER REQUIREMENTS
  • REPORT BLUEPRINTS & FOUNDATIONS
  • WRITING
  • TOOLS
  • VISUALS
  • DEVELOPING CONCLUSIONS, RECOMMENDATIONS AND SUMMARIES
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The Colored Brain Communications Strategy , .
 The-Colored-Brain-Communications-Strategy-hrdf-trainings

Introduction:

A communications strategy is an art, not a science and there are lots of different ways of approaching the task. Hence, the ‘Colored Brain’ communications strategy is organizationally driven rather than just communications driven. It is aligned with the organizational vision, mission and core values. It will help to reinforce the importance and relevance of interpersonal communications across departments. It spans to give an overall sense of the principles of communications that underpin the strategy and the key messages that your organization wants to convey both internally and externally

The Colored Brain Strategy identifies the fundamental patterns in the way our brain genetically processes the world around us and how we overcome misunderstandings, conflicts, and wastages of individual and group potential. Awareness of these “Brain Communication” processes gives us the means to maximize our capacity, to act intelligently, to turbo-charge our natural gifts and use them to maximize our ability to develop “software” for our brain to achieve greater competencies across many disciplines. We are able to understand others at a deeper level and unleash greater potential for relationships at work and at home, for easier learning and teaching, and for greater harmony and cooperation with our environment and our teams.

How Will You Benefit

This ‘Colored Brain’ communications strategy shows how effective communications can:

  • Achieve your overall organizational objectives
  • Be used to engage effectively with stakeholders and the external environment
  • Change behavior and perceptions of your employees towards clients.
  • Be recognized not as an “add-on”, but something as fundamental as operational or policy objectives to achieving the organization’s overall mission.

Who Should Attend

  • Executives /Supervisors/ Managers
  • Admin Staff / Customer Care / Front Office

Methodology

  • Psychometric Assessments
  • Colored Brain Interactive Games/Role Plays
  • Case Studies / DVDs
  • Team Dynamics

Module

  • DISCOVERY
  • COMMUNICATIONS
  • UNDERSTANDING YOUR COLORED BRAIN
  • EMOTIONAL QUOTIENT
  • SELF-MOTIVATION
  • INTERDEPARTMENTAL TEAM DYNAMICS
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The Power of Effective Communication and Interpersonal Skills for Manufacturing Professional , .
 The-Power-of-Effective-Communication-and-Interpersonal-Skills-for-Manufacturing-Professional-hrdf-trainings

Introduction:

In today’s competitive business world and difficult economy, lucid, effective communication is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Increase the productivity rate by learning the effective methods how they can stay focus at work while finding joy in the job they do
  • Aim to cultivate good communication skills and abilities so orders and instruction can be properly delegates and execute.
  • Learn the strategic ways in how an employee can increase their creativity ability making them a true asset to an organization
  • Motivate Staff, Minimize stress and maximize productivity and performance during difficult times
  • Create stronger employee loyalty and human factors in challenging business times

Who Should Attend

  • This course is suitable for contractors, consultants, technical personnel, engineers, sales professionals, medical detailers, trainers, product presenters, heads of departments, marketing specialists, executives, managers, secretaries and all those involve in the distribution and sharing of company information.
  • Level for Heads of Department and above.

Methodology

The program capitalizes on a cross-functional perspective and is suitable to Leaders who hold key positions across all functions including Production, Quality Assurance, Quality Control, Engineering, Research and Design, Sales & Marketing, Administration, and Human Resources in manufacturing environment.

Module

  • THE POWER OF COMMUNICATION
  • THE CHALLENGE TO ADDRESS DIFFICULT SITUATION
  • APPROACHING THE DIFFICULTIES
  • CONVERSATION VS. COMMUNICATION
  • STRESS AND ANGER MANAGEMENT
  • SOME STRATEGIES WITH DIFFICULT PEOPLE
  • UNDERSTANDING TRAITS AND BEHAVIOR OF YOUR WORK FORCE
  • MODE OF COMMUNICATION
  • UNDERSTANDING THE EMOTIONS
  • CONFLICT MANAGEMENT
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The Superstars of Telesales Workshop .

INTRODUCTION

The Experiential economy is upon us and hence time has become an issue with the busy people of today. We have little time for face to face interactions all the time. In these modern times, Telesales has become an important channel to reach out to the prospective customers and clients.

In The Superstars of Telesales workshop, the participants will be going through a great journey or skill discovery as well as the right attitude and mindset to make things happen.

BENEFITS

Upon completion of this program, participants will be able to:

  • Fortify the fundamentals and the foundation for effective Telesales management
  • Effectively applied tools and best practices for immediate improvement
  • Explore the best methods of delivery and implementations
  • Increase skill level and confidence of participants to the next level

AUDIENCE

This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively

  • Level for Executives and above

METHODOLOGY

This stimulating program will maximizes the understanding and learning through Interactive, dynamic presentations, group activities, sample calls and video aids

Module

  • BECOMING A SERVICE-ORIENTED SALESPERSON
    • Bringing Value To Customers
    • Incorporating Principles And Values Into The Sales Process
    • Developing The Character And Attitude For Sales Success
  • PLANNING THE CALL
    • Matching Features And Benefits To Customer Needs
      Developing A Call Objective
  • OPENING THE CALL
    • Opening The Outbound Call
    • Opening The Inbound Call
    • Dealing With Resistance During Opening
  • FINDING AND QUALIFYING THE DECISION MAKER
    • Dealing With Gatekeepers
    • Qualifying Customers
    • Using Voicemail To Your Advantage
  • UNDERSTANDING CUSTOMER NEEDS
    • Using A Questioning Strategy
    • Learning To Actively Listen
    • Confirming Your Understanding
  • PRESENTING YOUR PRODUCT AND CLOSING THE CALL
    • Connecting Your Product To Customer Needs
    • Securing Commitment To Your Call Objective
    • Closing The Successful Call
  • WHAT TO DO WHEN THEY SAY NO!
    • Overcoming Objections
    • Closing The Call When There’s No Commitment
  • END
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Writing Clear and Effective Emails .

INTRODUCTION

As an Executive in an organization, skilled written communication is a trait you require to support your managers in dealing with the many letters and emails received from clients and business associates.

In this 2-day workshop, we will show you how to organize your words and thoughts on paper, structure your messages logically, present your documents attractively and improve on the style, language and tone in your written communication in English. Using these techniques you will learn a set of skills to develop your own style of writing that will be useful for you in your career advancement.

BENEFITS

Upon completion of this program, participants will be able to:

  • Improve their skills in writing clear and concise letters and emails.
    Apply the main rules of good business writing.
  • Structure their writing logically using the 4 steps to any type of letter and email.
  • Use plain English to ensure that their messages are read, understood and get results.
  • Compose effective letters and emails.
  • Develop their individual styles in writing effective letters and emails.

AUDIENCE

This program is suitable for Managers, Executives, PAs, Administrators and any professionals who want to write better business correspondence

  • Level for Executives and above

METHODOLOGY

A mixture using presentation, games, individual exercises and group work. Participants are encouraged to bring in some documents they have sent or received for discussion to analyze for improvement in format, style or language.

Module

  • REFRESHING UNDERSTANDING ABOUT WRITTEN COMMUNICATION
    • Unpicking What You Already Know About How Communication Works
    • Choosing What’s Best That Makes Your Communication Works
  • CREATING THE HUMAN TOUCH IN YOUR WRITING
    • The Psychology Of Writing
    • The WAYS Principle
    • Anticipating And Addressing Objections
    • Adding Sincerity With Personal And Sincere Beginnings And Endings
    • Bring Your Writing To Life – Making It Visually Appealing
      (Note: Sample Letters And Templates Will Be Shared With Participants And Exercises Will Be Given For Participants To Practice.)
  • HOW TO WRITE WITH IMPACT
    • Beware Of Clichés And Be Careful With Jargons
    • Use Short Words That Helps Understanding And Gets Results
    • Use Short Sentences
    • Use Short Paragraphs
    • Use Connecting Words And Phrases
    • Use Active Rather Than Passive Voice
    • Use Simple Punctuations
    • Use Vertical Lists
    • Write With Charm
      (Note: Exercises on Sentence Structure and Business Terms Will Be Given To Help Participants Improve Their Language Skills.)
  • EMAIL AT WORK
    • Common Problems With Electronic Writing
    • How To Create Electronic Rapport In Your Writing
    • What Is Business Email Etiquette?
  • END
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