Communication & Interpersonal Skills

58%OFF
Kemahiran Komunikasi Dan Kemahiran Komunikasi Peribadi , .
 Kemahiran-Komunikasi-Dan-Kemahiran-Komunikasi-Peribadi-hrdf-trainings

Introduction:

Kemahiran komunikasi adalah kemahiran penting dalam kehidupan. Tanpa itu, kehidupan manusia akan berada dalam keadaan huru-hara. Oleh itu, untuk berjaya dalam apa jua yang kita lakukan, kita perlu mempunyai kualiti yang baik dalam berkomunikasi dan kemahiran interpersonal.

How Will You Benefit

Pada akhir program ini, para peserta akan dapat:

  • Memahami gaya tingkah laku dan cara-cara yang berkesan untuk mendapatkan mesej merentasi kepada orang yang mempunyai gaya komunikasi yang berbeza
  • Ketahui konsep dan kepentingan mendengar secara efektif, dan bagaimana untuk mendengar dengan berkesan
  • Belajar peranan bahasa bukan lisan dengan cara komunikasi dan berkesan untuk meningkatkan kemahiran interpersonal
  • Belajar kemahiran untuk berurusan dengan orang yang sukar, agresif & suka mengkritik
  • Cara penggunaan alat komunikasi yang betul
  • Penggunaan komunikasi yang betul di organisasi

Who Should Attend

Kursus ini sesuai untuk penyelia-penyelia yang baru dinaikkan jawatan, eksekutif baru, eksekutif berpengalaman dan penyambut tetamu.

Methodology

Kursus ini adalah pada dasarnya praktikal, menekankan pembelajaran melalui pengalaman, aktiviti berstruktur, menekankan kerja kumpulan, ceramah interaktif, kajian kes dan perbincangan bengkel daripada pengalaman individu.

Module

  • PENGENALAN KEPADA KOMUNIKASI DAN KOMUNIKASI INTERPERSONAL
    • Definisi Komunikasi
    • Definisi Komunikasi Peribadi
  • MEMAHAMI CARA-CARA KOMUNIKASI
    • 5 Gaya Komunikasi
      • Ketegasan
      • Agresif
      • Pasif-agresif
      • Pengikut
      • Manipulatif
  • 7 ELEMEN PROSES KOMUNIKASI
    • Penghantar
    • Idea
    • Pengekodan
    • Saluran Komunikasi
    • Penerima
    • Penafsiran
    • Maklumbalas
  • MENGENAL PASTI HALANGAN KOMUNIKASI
    • Bahasa
    • Bunyi
    • Gangguan
    • Kurang Menarik
    • Ketidakselesaan Dengan Topik
    • Masa
    • Terlalu Banyak Soalan
    • Faktor Luaran
  • KOMUNIKASI SECARA LISAN
    • Definisi Komunikasi Secara Lisan
    • Jenis-jenis Komunikasi Secara Lisan
  • KEMAHIRAN PENDENGARAN
    • Definisi
    • Cara-cara Meningkatkan Kemahiran Mendengar
  • ALAT – ALAT KOMUNIKASI
    • Jenis Alat-alat Komunikasi
Learn More
  • Availability: 0 in stock
50%OFF
Managing Complexity And Difficult Customers .

Objective

  • Describe exceptional customer service.
  • Identify the benefits of great customer service.
  • Recognize barriers to the delivery of outstanding customer service.
  • Adapt to specific customer behavior style.
  • Use techniques for dealing with angry or upset customer.
  • Develop personal action plan to improve customer service skills.
  • Demonstrate how to measure customer satisfaction levels and take corrective action if needed

How Will You Benefit

Upon completion of this program, the participants will be able to:

  • Establish the standards and systems that can make every customer feel special – face-to- face, by email or on the telephone.
  • Make a composed and confident first impression on each and every contact.
  • Use personal skills for listening effectively and to enhance understanding.
  • Identify different customer needs and situations.
  • Deal with complex or multi-stage technical problems more effectively.
  • Understand customer expectations and deliver more than you promise.
  • Maintain a positive attitude throughout the day and make every contact appear your most important.
  • Satisfy complainers, calm upset customers and regain confidence and goodwill.
  • Turn problems into opportunities.
  • Identify the direct impact of individual image towards the organization.
  • Improves individual communication internally and externally for the organization.
  • Enhance confidence and influence as a personal and professional development translates into a positive change in attitudes, appearance and actions.

Who Should Attend

This program is suitable for Non-Executives & Executives

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities

Module

  • Module 1 : All about customers
  • Module 2 : Type of complaints and benefit of complaints
  • Module 3 : Customers needs and loyalty
  • Module 4 : Buildup your professional communication (verbal & non verbal)
  • Module 5 : Telephone and email etiquette skills
  • Module 6 : Personal Empowerment
Learn More
  • Availability: 0 in stock
58%OFF
Mastering High Impact Presentation Skills .
 mastering-high-impact-presentation-skills-hrdf-trainings

Introduction:

This is a very interactive program where participants will have the opportunity to gain valuable feedback on their presentation style. Each participant will have the opportunity to prepare and conduct a presentation which will be captured for feedback and self-analysis. This is a very powerful tool to encourage how to overcome and use problems to their advantage for maximum impact during a presentation

How Will You Benefit

Upon completion of this program, participants will be able to:

  • To develop impact and overcome nervousness when presenting
  • To be able prepare and deliver an effective presentation
  • To develop one’s evaluation skills and as a result, improve one’s own presentation and be able to evaluate presentations delivered by others
  • To be able to deliver powerful presentations that will move your audience to action

Who Should Attend

All Heads of Departments, Managers, Supervisory, Executives, PAs and other Professionals who are involved in management, Sales, Marketing, Public Relation, Corporate Communication and those keen to improve on their presentation style

Level Executives, Managers and above

Methodology

This stimulating program will maximize the understanding and learning through action learning, role plays, group discussions, videos and instructor led sessions

Module

  • TYPE OF PRESENTATION
    • Purpose and Objective of a Presentation
    • Techniques in Crafting Types of Presentations
    • Differentiating the Types of Presentation
  • ORGANIZATION OF A PRESENTATION
    • Understanding the Power of Opening
    • Making Your Presentation Memorable
    • Structuring Your Presentation for Easy Retrieving
    • Making Your Presentation Go Smoothly
    • Individual Exercise : Participants to Prepare a Short Presentation and
    • Incorporate Learning Points From Module 2
  • FACE TO FACE WITH THE AUDIENCE
    • Audience Analysis
    • Using Visual Aids
    • How to Handle a Question and Answer Session
    • Tips on Handling Stage Fright
  • INGREDIENTS OF AN IMPRESSIVE PRESENTATION
    • Support Materials
    • Rhetorical Techniques
    • Stories and Personal Experiences
    • Humor and Drama
    • Group Exercise : Review Different Presentations, Provide and Understand the techniques used in them and participants to prepare a presentation incorporating these techniques
  • DELIVER WITH STYLE
    • Body Language, Platform Manner, Vocal Variety
    • Pause with Authority
    • Appearance, Create Impact, Build Rapport
    • Eye Contact
    • Individual Exercise : Participants to Present Based on a Presentation Normally Conducted Professionally and Feedback will be Provided by Peers and Trainer
Learn More
  • Availability: 0 in stock
32%OFF
Masters Of Negotiation & Influence .

INTRODUCTION

Most people assume that negotiation skills are only for sales experts or a real estate agent. However, negotiation is one of the most crucial skills anyone can learn and if you are able to master it, you can be assured of greater success in every aspect of your work and life. Whether you are a business executive, a salesperson, an entrepreneur, a purchaser or even a politician, negotiation is a skill that enables you to build relationships by finding the real needs of both party through the use of active listening, questioning, integrity, observation and empathy. This programme is designed for those who are serious in developing these vital skills to negotiate with the colleagues, subordinates, superiors, partners, clients and suppliers.

BENEFITS

Upon completion of this program, participants will be able to:

  • Develop and use the Negotiation Matrix effectively
  • Use the Questioning and Listening Techniques effectively during negotiation
  • Create a win-win situation for future negotiation
  • Identify the Needs and Wants of the other party
  • Apply the effective techniques and tactics of negotiation
  • Identify and apply the 6 Laws of Influencing

AUDIENCE

This program is suitable for Executives, Managers, Sales Professionals, Purchasers and leaders

METHODOLOGY

This program will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play and group discussions

MODULES

NEGOTIATION ESSENTIALS

  • Fundamentals That You Need To Be Aware Of Before You Start
    • Negotiation Process
    • Stages Of Negotiation
    • Negotiation Principles
    • What Is Negotiation?
    • Different Negotiation Situations
INFLUENCING SKILLS
  • 6 Laws Of Influencing
    • Law Of Authority
    • Law Of Consistency
    • Law Of Liking
    • Law Of Reciprocal
    • Law Of Scarcity
    • Law Of Social Proof
PREPARATION
  • The Power Of Questioning
    • Q&L
    • Questioning Techniques
    • Types Of Questions
  • The Power Of Listening
    • Active Listening
    • Keys To Listening
    • Listening To Identify The Needs And Wants
  • Power Factors
    • Different Types Of Power
    • Usage Of Power
  • Negotiation Matrix
    • The Essential Tool For Negotiation
    • Mapping Your Negotiation
    • Parameters In Negotiation
    • Creating Concessions
  • Negotiating From A Weak Position
    • Handling Difficult Negotiation Situations
    • Understanding The Kraljic’s Model In Negotiation
    • Offering Alternatives At An Impasse

NEGOTIATION ENVIRONMENT

  • Body Language
  • Telephone Negotiation
  • Team Negotiation
  • Internal Negotiation
  • External Negotiation

THE GOOD VS GREAT NEGOTIATOR

  • Mind Reading During Negotiation
  • Negotiation Strategies
  • Identifying And Dirty Tricks And Using Effective Tactics During Negotiation
  • Avoiding Common Mistakes In Negotiation
Learn More
  • Availability: 0 in stock
52%OFF
Non-Negotiator’s Negotiation .

Introduction

This is a program that allows you to strengthen your negotiation skills in different situations. Negotiation is all about getting others to buy your opinion and we don’t mean it is sales alone. It could be situations where you want to influence your supplier or your colleagues to buy your ideas and suggestions or removing yourself from an unpleasant situation.

Objective

Upon completion of this programme, the participants will be able to:

  • Apply the skills required to be a competent negotiator at all levels
  • Use important negotiation concepts and strategies for their role in the organization
  • Develop negotiation power and to become more influential in different business and social networking

Who Should Attend

This program is suitable for Directors, Purchasing Managers, Sales & Marketing, Government Officers, Lawyers, Business Investors, Managers and those who have to influence and negotiate with others in the program of the work and to resolve issues

  • For Executives and above.

Methodology

This stimulating program will maximize understanding and learning through Multimedia Presentation, Hands-on Demo, Personal Reflection, Role Playing and Q&A Session.

Module

WHAT IS NEGOTIATION?

  • The Five Stages Of The Negotiation Process
  • Negotiation Operating Principles
  • Developing Negotiation Strategies

DIFFERENCES BETWEEN NEEDS & WANTS

  • Importance Of Developing & Prioritizing Needs
  • Defining The Negotiation Parameters
  • Matching Entry & Exit Points In Negotiations

LEVERAGING QUESTIONING & LISTENING SKILLS IN NEGOTIATIONS

  • How To Gain Access Into Your Audience Mental Decision-Making Process
  • Giving & Receiving Signals During Negotiations
  • Striking Deals With Conditions Attached

UNDERSTANDING THE DIFFERENT NEGOTIATION TECHNIQUES

  • Identifying The Different Negotiators Around
  • Win-Win And Win-Lose Approaches Or Outcomes
  • Impact Of Negotiation

HOW TO SPOT AUDIENCE’S TACTICS, TRICKS AND THREATS

  • Overcome Difficult Negotiations
  • Understanding Non-Negotiable Items
  • Closing Negotiations – When And How?
Learn More
  • Availability: 0 in stock
29%OFF
On The Job Business Writing .

INTRODUCTION

Writing is a key method of communication for most people and it’s one that many people struggle with. Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your thoughts together? Think about the people who read your documents – are you convinced they are getting the intended message? Poorly written communication can damage your organization’s image and lose your business. This program is a writing refresher as well to help you in enhancing this relevant skill with techniques and practice sessions.

BENEFITS

Upon completion of this program, participants will be able to:

  • Use correspondence to build and maintain positive business/working relationship
  • Gain a better understanding on common spelling and grammar issues in business writing
  • Review concepts in sentence and paragraph construction
  • Learn the systematic approach of writing
  • Learn how various types of business documents are structured in professional environment
  • Learn to create a writing style that is interesting and easy to understand
  • Learn tips and error-free plain English communication that will enhance the message

AUDIENCE

This program is suitable for executives, supervisors and managers.

METHODOLOGY

This stimulating program will maximize the understanding and learning through 40% lecture, 60% practice assignments, pre-training and post-training assessments, highly interactive, pairs and group assignments, and live email assignment and discussions (Wi-Fi connection required).

Module

  • PURPOSE OF WRITING
    • Writing And Brand Image
    • Seek First To Understand – Writer And Reader’s Behavioral Style
      • Reader’s Preference
      • Reader’s Point Of View
    • WII (What’s-In-It) For You And Reader
    • 4Cs Golden Rules Of Effective Writing
  • STRUCTURE OF WRITING
    • 5W1H Model Of Writing
    • Writing With Professional Impact\
    • Develop A Systematic Writing Plan Approach
      • Planning
      • Writing
      • Editing
      • Proofreading
    • Communicate With KISS
  • TIPS AND TECHNIQUES OF EFFECTIVE BUSINESS WRITING
    • Use Plain English
    • Power Of Choice And Key Words
    • Focus Writing
    • Cut Clutter
    • Write Actively
    • Mind Your Language – Don’t Forget Mannerism
    • Emotion And Tonality
    • Building Paragraph Blocks For Easy Reading
    • Self-Explanatory Subject Matter
    • 3Cs For Grammar, Spelling And Punctuation
    • Avoid Metaphoric Language
  • COMMON ERRORS IN ENGLISH
    • Singular And Plural
    • Present And Past Tenses
    • Similar Spelling, Different Usage
    • Vocabulary
    • Countable And Uncountable Nouns
    • Careless Omission Of -S, -Ed And -Ing Endings
  • PROFESSIONAL EMAIL AND EMAIL ETIQUETTE
    • Significant And Eye-Catching Subject Matter – Don’t Make Me
    • Open The Email To Find Out The Purpose
    • Appropriate Salutation
    • Introduction/Body/Conclusion
    • Page View Only Message – Don’t Make Me Scroll!
    • Precise Words And Language – Don’t Make Me Guess What You
    • Are Trying To Say
    • Font Size, Color, Bold And Underline
    • 2-3 Lines Per Paragraph
    • Grammar And Acronyms
    • Sign Off And Corporate Taglines
  • BUSINESS DOCUMENTS FORMAT
    • Agendas
    • Reports
    • Memorandum
    • Proposals
    • Minutes Of Meeting
  • END
Learn More
  • Availability: 0 in stock
32%OFF
P.O.W.E.R Pack Presentation Skill – Presenting Your Way To Success .

INTRODUCTION

A lot of us have in depth knowledge and experience in our field, but only some are able to present the subject matter impressively. In reality, great presenters are perceived as great leaders who have the right set of attributes to make their way to success. The goal of this program is to bring out the great presenter in each individual, ultimately bringing out the leader in you.

BENEFITS

Upon completion of this program, participants will be able to:

  • Create effective business presentation confidently, that leads to increased support, commitment, sales and trust from the stakeholders
  • Have an opportunity to engage creatively with internal & external customers that results in business relationships which is a long term ROI

AUDIENCE

This program caters for various groups Executives, Business Owners, Individual Contributors, People Managers and Manager’s Manager whom are determined to enhance their presentation skill

METHODOLOGY

The program is designed and delivered for maximum learning in an interactive and fun way.

It comprises informative knowledge transfer via various training modes, exercises, group activities, discussions and live video camera recording of participants’ final presentation

Module

  • POSITIVE START
    • Business Case Preparation
    • Making First Impressions With Confidence
    • Setting Expectation
    • Presenter’s Four Quadrant
    • Communication & Challenges
  • OWN THE PRESENTATION
    • Creating The Materials
    • Be In Control Of The Presentation
    • Using Various Modes Of Delivery
    • Original & Personal Touch
    • Effective Tools
  • WORDS THAT TRIGGER
    • Using Powerful Words And Right Tone Of Voice
    • Speaking With Honesty And Clarity
    • “What To Say” & “What Not To Say”
    • Words & Voice Combination
    • Integrity
  • ENROLLMENT
    • Capture Audiences’ Interest
    • Credible To Answer Questions
    • Influencing Their Decisions
    • Enthusiasm & Fun Element
    • Managing Attention Span
  • RESULTS
    • Achieving Your Selling Objective
    • Reinforce The Key Selling Messages
    • Feedback and Evaluation.
    • Closing The Deal
    • Continuous Improvement
  • END

 

Learn More
  • Availability: 0 in stock
58%OFF
Perkhidmatan Pelanggan Yang Cemerlang , .
 Perkhidmatan-Pelanggan-Yang-Cemerlang-HRDF-trainings

Introduction:

Pelanggan – memberikan fokus kepada syarikat yang berusaha untuk mencapai kecemerlangan dan keunggulan di dalam perkhidmatan yang ditawarkan. Mereka mengakui bahawa ini adalah salah satu faktor atau kunci kejayaan, pada hari ini dunia perniagaan menuntut satu perkhidmatan pelanggan yang konsisten dan cemerlang, ia akan membawa keuntungan jangka panjang kepada sesebuah organisasi atau syarikat.. Dengan demikian, sesebuah organisasi atau syarikat harus peka terhadap perubahan dan keperluan pelanggan di setiap saat. Bagaimana ia dapat dicapai? Apakah teknik – teknik yang boleh diterokai/digunakan didalam mencari formula dan strategi untuk memberikan perkhidmatan yang cemerlang yang melampaui harapan para pelanggan .

  • Masalah di dalam perkhimatan pelanggan adalah:
  • Tidak memberi keutamaan kepada pelanggan
  • Tidak komited untuk memenuhi keperluan pelanggan
  • Bertengkar dengan pelanggan
  • Menjadi defensif ( mempertahankan diri ) ketika menerima aduan
  • Tidak menyedari kekuatan ( melalui kata – kata )
  • Tidak menempatkan diri di dalam permasalahan pelanggan

How Will You Benefit

Setelah tamat program ini, para peserta akan :

  • Memahami peranan dan tanggungjawab sebagai pembekal perkhidmatan pelanggan
  • Mempraktikan kemahiran dan teknik yang dipelajari bagi meningkatkan kepuasan pelanggan
  • Mampu menangani kerenah dan aduan para pelanggan secara profesional
  • Meningkatkan/memperbaiki hubungan dengan pelanggan
  • Dapat menyediakan khidmat pelanggan yang baik melalui perbualan telefon mahupun secara langsung
  • Memperolehi pelbagai kemahiran di dalam perkhidmatan pelanggan
  • Mengenalpasti masalah atau prestasi kerja dan tindakan yang harus diambil untuk memperbaiki perkhidmatan kepada pelanggan

Who Should Attend

Pengurus, Eksekutif, Penyelia, Jurutera, Juruteknik , Pekerja Pemasaran dan Pegawai atau pekerja perkhidmatan pelanggan yang sentiasa berurusan dengan para pelanggan

Methodology

Metodologi yang digunakan merangkumi kombinasi kuliah, perbincangan kumpulan, latihan, persembahan, ulasan video dan aktiviti

Module

  • FALSAFAH DI DALAM PERKHIDMATAN PELANGGAN
  • MENILAI DALAMAN DAN LUARAN PELANGGAN
  • MENGURUS KEHENDAK & HARAPAN PELANGGAN
  • IMEJ PROFESIONAL & KOMUNIKASI UNTUK MEMENANGI HATI PELANGGAN
  • ELEMEN/KUNCI PENTING DI DALAM PERBUALAN MELALUI TELEFON
  • BAGAIMAN MENANGANI PELANGGAN YANG CEREWET DAN ADUAN PELANGGAN
  • PENGETAHUAN DI DALAM PERKHIDMATAN PELANGGAN
  • MEMBANGUNKAN/MENGEMBANGKAN SIKAP KERJA POSITIF
  • SIKAP YANG TEPAT UNTUK MASA DEPAN YANG LEBIH BAIK
  • KEPENTINGAN KERJASAMA DI DALAM MENCAPAI KECEMERLANGAN PERKHIDMATAN
Learn More
  • Availability: 0 in stock
15%OFF
Power Impact Telesales Skills , .
 Power-Impact-Telesales-Skills-hrdf-trainings

Introduction:

Most sales departments rely on appointments for their sales force in order to schedule product demos for new prospects. Without the appointment, a sales department sits dormant and lags behind other organizations who conduct the appointment setting telemarketing internally or have outsourced to an expert third party telemarketing centre. Marketing departments require telemarketing individuals in order to conduct various activities such as information generation, database update before sending out direct mail and even sales of products which are feasible for telemarketing. Hence, this is a timely program for all sales and marketing departments. Debt collection through phone is another example.

How Will You Benefit

With this programme participants will be able to conduct the following objectives:

  • Understand the elements of successful telephone communication and successfully generate new appointments
  • Improve listening and speaking skills to pre-qualify prospects
  • Recognize each prospect’s unique telephone behaviour
  • Understand the importance and impact of the telephone as a communication tool
  • Learn effective telephone techniques through role plays on current call scenarios provided by the participants
  • Learn how to develop 2-way communication in order to develop rapport with those you call
  • Develop empathy in order to understand the caller’s perspective
  • Develop selling and closing skills over the phone

Who Should Attend

  • Sales executives and sales team Leaders
  • Telesales executives, Telesales team leaders
  • Appointment setters
  • Telephone Survey Call Agents
  • Prospectors

Methodology

This is an interactive training programme, whereby participants are to gain the learning points through presentation, case study and workshop exercises.

Module

  • TELEPHONE COMMUNICATION
    • Prospect Behaviours
    • Active / professional Listening
    • Articulate / persuasive Speaking
    • Probing Skills
    • Persuasiveness through the phone
  • SCRIPT DEVELOPMENT & ROLE PLAY
    • Understanding product features and benefits
    • Objection handling and closing skills
    • Developing 2 way telephone dialogue
    • Developing the telesales setting script
    • Dynamic role play and practice session
Learn More
  • Availability: 0 in stock
35%OFF
POWER Pack Presentation Skill , .
 POWER-Pack-Presentation-Skill-hrdf-trainings

Introduction:

The goal is to bring out the great presenter in each individual

Focus on ASK critical areas:

  • Attitude
  • Skill
  • Knowledge

Each participant’s presentation will be recorded for ‘live’ feedback session

The course is designed and delivered for maximum learning in an interactive and fun way

It comprises informative knowledge transfer via various training modes, exercises, group activities and simulation

How Will You Benefit

At the end of the training program, participants will be able to:

  • They can create effective business presentation that leads to increased support, commitment, sales and trust from the stakeholders
  • They have an opportunity to engage creatively with internal & external customers that results in business relationships which is a long term ROI

Who Should Attend

This program can be further customized to cater for various groups of executives, Individual Contributors, People Managers and Manager’s Manager

Methodology

This program is essentially participative. There will be group interaction and lectures.

Module

  • POSITIVE START
  • OWN THE PRESENTATION
  • WORDS THAT TRIGGER
  • ENROLLMENT
  • RESULTS
Learn More
  • Availability: 0 in stock
27%OFF
Power Phone Image At Front Desk .

INTRODUCTION

In the service industry, apart from face-to-face encounter, the next important first impression of your business is via an initial phone call that comes through the front desk. The first word projected by your front liner does dramatically impact a customer’s perception of your employee’s skills and overall performance.

BENEFITS

Upon completion of this program, participants will be able to:

  • Enhance customer service skills through professional phone techniques and etiquettes
  • Enriching effective and professional vocal for powerful on-the-line service
  • Understand the basic telephone protocol for professionalism
  • Gain confident to handle different type of callers
  • Develop listening, questioning and feedback skills for effective telephone communication
  • Develop strategy and harness competency in taking and managing messages

AUDIENCE

This program is suitable for all front desk personnel and administrative personnel.

METHODOLOGY

This is a highly interactive training programme and participants are learning through practical practices through video tape simulation and hands-on experiential learning activities.

Module

  • FOUNDATION OF TELEPHONE ETIQUETTES
    • Telephone As Successful Business Tool
    • Importance Of Effective Telephone Communication
    • Business Telephone Protocol And Courtesies
    • Challenges Of Telephone Communication
  • YOU AND PROFESSIONAL POWER PHONE IMAGE
    • Mastering Your Telephone Vocal For Power Brand
    • The Right Posture Of Taking Calls
    • Familiarizing Behavior Of Different Caller’s Communication Styles
    • Manage Phone EQ
    • Phone Rapport Magic Vs Rapport Spoiler
  • PHONE HABITUTE
    • Skill Enhancement With RINGS Techniques
    • Make Your Customer Feel Welcome And Important
    • Active Listening With Professional Acknowledgement
    • Managing Efficiently Challenging Callers
    • Excellent Closing The Conversation
  • MANAGING PHONE MESSAGE EFFECTIVELY
    • Right Tools At The Right Place At The Defining Moment
    • Right Name, Right Company, Right Salutation
    • Effective Message Taking Technique
    • Relevant Statement To Avoid
  • END
Learn More
  • Availability: 0 in stock
62%OFF
Present Like Steve Job , .
 present-like-steve-jobs-hrdf-trainings

Introduction:

Regarded by many as one of the best presenters who ever lived, Steve Jobs was a master of the stage. His keynote addresses energized audiences and were so effective, Apple hardly had to spend any money on advertising, relying more on the favorable press it received due in no small part to the magic Jobs performed at the launches of key products and services.

This training is different than any other presentation skills training not only because of the Steve Jobs element, but because it addresses the number one issue for all presenters right at the beginning. “Anxiety”.

Being anxious about speaking leads to many costly outcomes. Beyond the negatives associated with apprehension, such as embarrassment and inability to focus, speaking anxiety not only causes you to present poorer speeches, but you’re also likely to write poorer speeches too. Second, people who appear nervous are often judged as being deceptive or unprepared because the many behavioral cues associated with nervousness—voiding eye contact, stumbling over words, etc. are also linked to lying or not being ready. Third, being nervous reduces your ability to think clearly, to make effective decisions, and to respond to your audience’s reactions.

By combining an analysis of Jobs’ many presentations, his personal experience of training and personal coaching of various entrepreneurs and CEOs in their public speaking skills, this training will help you make your next presentation INSANELY great.

How Will You Benefit

Participants will have the opportunity to:

  • Manage speaking anxiety
  • Create a captivating presentation
  • Control body language to look confident and approachable
  • Increase your volume, clarity and expressiveness
  • Manage your nerves when presenting in public
  • Connect with your audience and make an impact on them
  • Know how to use stories to build trust in you and to connect positively with your staff and clients
  • Understand barriers to communications and how to overcome them
  • Know how to use stories to effectively transmit corporate values
  • Live feedback and instant improvement

Who Should Attend

This program will benefit executives, managers and leaders who have some prior public speaking and presentation skills training or experience. It is particularly useful for executives who speak in front of groups, sales people and anyone who meets the press.

Methodology

The workshop is designed to deliver maximum result through experiential learning, videos, and individual, paired and team presentation work, fun and insightful learning activities, self-reflection and translation into actual action plan that can be applied immediately at work.

Module

  • MANAGING ANXIETY
    • Measure your Public Speaking Anxiety on a Scientifically Valid Measure
    • Understand how Spontaneous Speaking Cause Anxieties
    • Using the Latest Theater Tips in Managing Anxiety
  • PSYCHOLOGY OF FIRST IMPRESSION
    • The Latest Research on First Impression
    • The HALO Effect
    • Creating a Great First Impression
    • Master Stage Presence with the Right Body Language
  • STEVE JOB POWER OF 3
    • Plan in Analog
    • Answering the 1 Question that Matter Most
    • Develop a Messianic Sense of Purpose
  • STORYTELLING SKILLS
    • Creating the Perfect Storyboard
    • Understanding Story Architecture to tell More Effective Stories
    • Creating your very Own Story
  • STEVE’S TIPS AND TRICKS
    • Twitter like Headlines
    • Dressing up Numbers
    • Share the Stage
    • Obey the 10 Minute Rule
  • STAY HUNGRY, STAY FOOLISH
    • Prepare and Present
    • Pointers and Coaching throughout the Preparation Stage
    • Live feedback and Instant Improvement for every Participant
Learn More
  • Availability: 0 in stock

Pin It on Pinterest