Communication & Interpersonal Skills

15%OFF
Debt Collection Through Phone , .
 Debt-Collection-Through-Phone-hrdf-trainings

Introduction:

This session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions and skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.

How Will You Benefit

With this programme participants will be able to conduct the following objectives.

  • Plan and Structure collection calls more effectively
  • Understand the elements of consultative communication and improve skills in this area
  • Discover opportunities to guide customers towards suitable payment arrangements
  • Improve probing and listening skills
  • Make a conscious effort to understand the customer’s environment in order to convince and create impact
  • Be genuinely interested in the customer’s questions and remarks in order to continue fruitful 2-way communication for longer periods of time
  • Collect better using empathy
  • Recognize each customer’s unique telephone personality and adjust accordingly
  • Be smart about collection signals but practice patience in the voice tone
  • Understand various types of probing questions and be able to apply suitable questions according to the flow e.g fact finding questions, leading, requesting for payment etc.

Who Should Attend

This course is suitable for those who are involved in payment recouncilaitions specifically in the finance department

Methodology

  • Concept
  • Application
  • Reflection
  • Fun

Module

  • CUSTOMER BEHAVIOURS
  • ACTIVE LISTENING
  • PERSUASIVENESS THROUGH EMPATHY
  • PROFESSIONAL SPEAKING
  • PROBING SKILLS
  • THE COLLECTION CALL STRUCTURE / FLOW
  • DEVELOPING A STRUCTURED COLLECTION CALL DIALOGUE/SCRIPT
  • DEBT COLLECTION CALL ROLE PLAY SCENARIO DEVELOPMENT
  • ROLE PLAY SESSIONS
  • DETERMINING THE WINNING ROLE PLAY
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15%OFF
Delightful Customer Service , .
 Delightful-Customer-Service-hrdf-trainings

Introduction:

This workshop is designed to help improve the quality of customer service. Customers require our help, support, guidance and resolution through pleasant service interactions and experiences. They need us to fully understand their concerns and provide the best solutions. In order to provide what they want, we need to determine their perspective. For this, we need to follow a pre-determined flow which involves a healthy combination of strategic probing, active listening, empathy, articulate speaking, knowledgable solutions offering, and the ability to maintain a fruitful conversation in order to provide a PLEASE-ant service experience.

How Will You Benefit

With this programme participants will be able to conduct the following objectives:

  • Understand the elements of successful customer communication and improve skills in this area
  • Structure customer contact more effectively
  • Improve questioning and listening skills
  • Identify customer’s real issues and match with appropriate solutions
  • Build better relationships with customers using empathy
  • Recognize each customer’s unique personality and tailor dialogue accordingly
  • Identify their own stress triggers and develop action plans to overcome them
  • Learn how their own body language can improve communication with customers
  • Understand the importance and impact of the telephone as a service tool

Who Should Attend

  • Customer Service Executives
  • Customer Service Team Leaders
  • Internal customer service trainers
  • Front desk / Front office assistants and supervisors
  • Receptionists and Secretaries

Methodology

This is an interactive training programme, whereby participants are to gain the learning points through presentation, case study and workshop exercises.

Module

  • ACTIVE LISTENING
  • EMPATHY
  • PROFESSIONAL SPEAKING
  • PROBING SKILLS
  • SERVICE DIALOGUE / SCRIPT DEVELOPMENT
  • HANDLING COMPLAINTS /DE-FUSING ANGRY CUSTOMERS
  • DEVELOPING 2-WAY COMMUNICATION
  • SAYING “NO” WITHOUT SAYING “NO”
  • ROLE PLAY SESSIONS
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58%OFF
Developing Good Interpersonal Skills , .
 Developing-Good-Interpersonal-Skills-hrdf-trainings

Introduction:

People are the primary resource of any organisation or team. It is people who plan, organise, make decisions, and conduct business. Technology and tools can help people to work more productively but no group of people can achieve its objectives unless there is successful interaction between group members and with others in the group’s environment.

The communication skills needed to bring about this successful interaction are very different from the technical skills required to harness the benefits of technology. Effective personal interaction requires a broad range of skills which are communication-related: negotiation, assertion, giving presentations, participation in meetings, delegation, teamwork, leadership, giving encouragement, and enforcing discipline. Effectiveness in these areas also requires a good understanding of communication principles and human motivation.

“Treat people the way they are and they will remain the way they are. Treat people as if they were what they could be, and you help them become what they are capable of becoming”

How Will You Benefit

At the end of the training program, participants will be able to:

  • To develop in the participants a clear understanding of all aspects of effective communication, especially speaking and listening skills
  • To teach the fundamental techniques for effective negotiation and have participants practise these.
  • To teach participants how to structure and prepare for basic presentations
  • To develop an appreciation of the benefits of assertive behaviour and the techniques for improving assertion skills
  • To develop an understanding of group dynamics, teamwork and leadership concepts.
  • To develop an appreciation of the purpose of meetings and how to make meetings work for the organisation and team.
  • To instruct participants in the art of delegation.

Who Should Attend

This course is for all professionals, supervisors and managers with management responsibility who want to develop and improve their interpersonal skills.

Methodology

  • Real live hands-on with learning by role-play, rehearsals & total participation
  • Participants will learn from each other garnering & gathering of their selling strengths & weaknesses
  • Results proven games & activities to reinforce / apply learning skills
  • Selected video learning to Enhance/ Escalate / Empower learning behaviours

Module

  • INTRODUCTION
  • COMMUNICATION
  • BUILDING SELF ESTEEM AND ASSERTIVENESS SKILLS
  • NEGOTIATION SKILLS
  • BUSINESS ETHICS
  • BUSINESS ETIQUETTE – GAINING THAT EXTRA EDGE
  • TEAM SKILLS
  • CONFLICT RESOLUTION
  • CHANGE AND HOW TO DEAL WITH IT
  • TIME MANAGEMENT
  • THE PROFESSIONAL SUPERVISOR
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35%OFF
Developing High Impact Customer Service Experience , .
 Developing-High-Impact-Customer-Service-Experience-hrdf-trainings

Introduction:

The founder of the Ford Motor Company, Henry Ford has once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages”. True enough, in today’s society, good customer service no longer an option, but it has become a mandatory requirement in all service related industries.

Having happy customer means more cash flow and business opportunities, thus ensuring that our business will continue to flourish. Being able to manage the different types of customers effectively will avoid unnecessary conflicts from arising and affecting the business badly. Therefore, it is essential that we have good communication skills to better manage people. Also, having good communication skills naturally enhances our level of confidence and when we are confident and are able to communicate with various people from all walks of life, we tend to convey our ideas and message across better and effectively. This will enhance the quality of our interactions with people as well as our success rate in life.

This high energy customer service and business communication skills training course is designed to improve the customer service level of an organization by enhancing the customer service management and communication skills of the participants.

How Will You Benefit

Through our comprehensive training programme, at the end of the training session, the participants will be able to:

  • Understand the principals of customer service excellence and overcome the barriers in delivering outstanding customer service to people
  • Have a clear understanding of what is good communication by understanding the effective way is managing the people of different personalities, to engage and building the long term relationship with them.
  • Learn methods on how to build good rapport and convey their messages to people effectively
  • Speak with confidence, class and conviction to just about anyone.

Who Should Attend

This program is suitable for Managers, Executives and who want to understand what it takes to develop a service excellence culture within their organization.

Methodology

This conventional seminar is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.

Module

  • THE POWER OF ENGAGE AND CONNECT
  • THE SERVICE ENVIRONMENT & YOU
  • COMMUNICATION ESSENTIAL
  • THE LAWS OF EVERGREEN EMPLOYEE
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  • Availability: 0 in stock
62%OFF
Developing High Performance Service Ambassador In The Information Technology (IT) Environment , .
 Developing-High-Performance-Service-Ambassador-In-The-Information-Technology-(IT)-Environment-hrdf-trainings

Introduction:

How can we move from good customer service to great customer service? The founder of the Ford Motor Company, Henry Ford once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages” In today’s society, good customer service is no longer an option, but it has become a mandatory requirement in all service related industries.

The bigger picture of customer service is how an employee communicates. Successful communication brings about accomplishment, whereas a breakdown in communication does just the opposite. Therefore, it is essential that we practice good communication skills in our daily lives and human interactions so as not to hinder performance, competence and success in our business and social life.

This customer service training is developed to meet fundamental needs of customer service from the perspective of customers in the Information Technology (IT) environment. In this program, the participants will learn how to manage different categories of customers, and how they can meet the respective needs within their organization.

Not just that, this high energy training program is designed to improve the customer service level of an organization by enhancing the communication skills of the participants. Lastly, the participants will also be able to gain the knowledge on how they can capitalize on their communication strengths, adjust to accommodate their weaknesses and learn how to use office communication tools effectively.

How Will You Benefit

At the end of the training session, participants will be able to:

  • Understand the principals of customer service excellence and recognize the barriers of delivering outstanding customer service
  • Have a clear understanding of good communication skills and how they can improve their abilities by identifying their individual communication strengths and challenges
  • Learn about collaborative communication that focuses on client’s wants and needs
  • Learn effective ways in handling objections and gaining the “yes” from prospects

Who Should Attend

This program is suitable for front liners and customer service personnel.

Methodology

Lively and interesting sessions as we learn best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods include video clips, role plays, demonstrations, games as well as lectures.

Module

  • THE POWER OF ENGAGE AND CONNECT
  • UNDERSTANDING YOUR COMMUNICATION WEAPON
    • How to Talk, Influence And Inspire Anyone At Anytime
    • Understanding The Basic Personalities Of Four Different Types Of Individual
    • Managing The 4 Different Types Of Individual
    • Using D.O.P.E. As An Effective Negotiation Weapon
    • Effective Communication In Handling Objections
  • DEALING WITH OBJECTIONS AND CONFLICTS
  • LEARINING HOW TO GET THE “YES” FROM YOUR CUSTOMERS
    • Turning Objections Into Objectives
    • Using F.A.C.E Method To Truly Understand What A Customer Wants
    • Helping Your Customer To See The Light In Difficult Time
    • The Power Of Words – Speaking The Right Words To Your Customer And Gaining The “YES” From Them
  • COMMUNICATION ESSENTIAL
  • THE WONDER OF RELATIONSHIP BUILDING
    • The Magic Of Rapport Building
    • 6Ps Of Effective Communication Tips And Mastering The Art Of Listening
    • Do You Have What It Takes To Develop The Trust You Need In The Working Place?
    • Knowing The Types Of Communication & Its Implications
  • THE SERVICE ENVIRONMENT & YOU
  • DEVELOPING THE PERSONALIZED CUSTOMER SERVICE WAY
    • Understanding The Needs & Demands Of The Service Environment
    • The 6 Expectations Of A Typical Customer
    • Meeting The Basic Needs Vs Going The Extra Mile
    • Basic Understanding Of Culture Awareness And Differences – Managing The Working Expectations
  • WORDS POWER – THE RIGHT WORDS, THE RIGHT OUTCOME
  • THE WONDERS OF WORDS & USING THEM TO YOUR ADVANTAGE
    • Power up Your Vocabulary!
    • Speaking With Confidence – Pause, Pace & Clarity
    • Developing The 5 Senses Of Communication To Create The Winning Impact
    • Finding The Motivational Factors In Others To Win And Charm Your Audience
  • CREATING THE WINNING BEHAVIORS IN THE BUSINESS PLACE
  • USING NLP SKILLS TO DEVELOP THE UNIVERSAL LIKE FACTOR
    • Work A Room With Confidence
    • Becoming A Great Conversationalist
    • Using Your Personal Image To As A Powerful Communication Weapon
    • Developing The Like Factor In The Business World
  • RELATIONSHIP BUILDING
  • THE WONDERS OF RELATIONSHIP BUILDING
    • Building The Connection With Your Potential Prospects
    • Introduction To Technique That Can Develop The Open Communication
    • Develop The Critical Insights That Help Your Clients To See You More Than Just A Vendor
  • THE LAWS OF EVERGREEN EMPLOYEE
  • THE MOTIVATIONAL FACTORS BEHIND A MOTIVATED MEMBER
    • What Is Your Life Equation?
    • Your Contributions In Making Your Working Place A Great Place To Stay And Work
    • Finding The Right Focus In Your Life
    • The Wake-Up Call! – The Dreams, Past & Future
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58%OFF
Developing The High Performance Service Ambassador In The Service Environment , .
 Developing-The-High-Performance-Service-Ambassador-In-The-Service-Environment-hrdf-trainings

Introduction:

(A customized class room training program cum assessment and coaching model for the customer service personnel in all levels)

How can we move from a good customer service to a great customer service? The founder of the Ford Motor Company, Henry Ford has once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pays the wages” In today’s society, good customer service no longer an option, but it has become a mandatory requirement in all service related industries.

The bigger picture of the customer service is always about how an employee communicate skills. A successful communication will bring about accomplishment, whereas communication breakdown does just the opposite. Therefore, it is essential that we posses good communication skills to go about our daily lives and human interactions without any disruptions that might hinder our performance, competence and success in our business and social life.

In our training program, the customer service training is developed to meet the fundamental of customer service from the perspective of customers in the banking environment. In this program, the participants will learn how to manage different categories of customers, and how they can meet respective needs within their organization.

Not just that, this high energy training program is designed to improve the customer service level of an organization by enhancing the communication skills of the participants. Lastly, the participants will also be able to gain the knowledge on how they can capitalize on their communication strengths, adjust to accommodate their weaknesses and learn how to use the office communication tools effectively.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand the principal of customer service excellence and recognizing the barriers to the delivery of outstanding customer service.
  • To have a clear understanding of what a good communication skills like and how they can improve their abilities by identifying their individual communication strengths and challenges.
  • Learn on how to create collaborative communications focusing on client wants and needs
  • Learn the effective ways in handling objection and gaining the “yes” from prospects

Who Should Attend

This program is suitable for Frontlines (that deals with walk-in customers & outbound calls from the customers) and employees who are in contact with both internal and external customers on daily basis.

Methodology

This conventional seminar is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.

Module

  • THE POWER OF ENGAGE AND CONNECT
  • DEALING WITH OBJECTIONS AND CONFLICTS
  • COMMUNICATION ESSENTIAL
  • THE SERVICE ENVIRONMENT & YOU
  • WORDS POWER – THE RIGHT WORDS, THE RIGHT OUTCOME
  • CREATING THE WINNING BEHAVIOR IN THE BUSINESS PLACE
  • RELATIONSHIP BUILDING
  • THE LAWS OF EVERGREEN EMPLOYEE
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  • Availability: 0 in stock
35%OFF
Developing The Proud Factor In The Service Industry , .
 Developing-The-Proud-Factor-In-The-Service-Industry-hrdf-trainings

Introduction:

How can we move from good customer service to great customer service? The founder of the Ford Motor Company, Henry Ford once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages” In today’s society, good customer service is no longer an option, but it has become a mandatory requirement in all services related industries.

Having happy customer means more cash flow and business opportunities, thus ensuring that our business will continue to flourish. Being able to manage different types of customers effectively will avoid unnecessary conflicts from arising and affecting the business badly. Therefore, it is essential that we have good communication skills to better manage people. Also, having good communication skills naturally enhances our level of confidence and when we are confident and are able to communicate with various people and convey our ideas and message across better and effectively. This will enhance the quality of our interactions with people as well as our success rate in life.

This program is designed to support the effort of the management team by providing a platform for the designated working leaders to achieve performance breakthroughs and change mindsets of customer service expectation. This program allows participants to discuss, expand knowledge, establish specific goals that are aligned with the company’s objectives in a relax, informal small group.

How Will You Benefit

Upon completion of this program, participants will be able to:

  • Understand the principals of customer service excellence and overcome the barriers in delivering outstanding customer service to people
  • Identify what is good communication
  • Learn effective way of engaging and managing people with different personalities and build long term relationships with them.
  • Learn strong rapport building methods and convey messages effectively
  • Speak with confidence, class and conviction to just about anyone

Who Should Attend

This program is suitable for manager level and above.

Methodology

This program is structured to be lively and interesting as we learn the best in moments of enjoyment. It will include lectures, video clips, role-plays, demonstrations and games.

It also flows with the participants’ needs and wants.

Module

  • LEARNING THE ART OF ENGAGING WITH YOUR CO-WORKER
  • THE FUNDAMENTAL OF SERVICE KNOWLEDGE IN THE WORK PLACE
  • COMMUNICATION ESSENTIAL
  • MOTIVATING YOUR PEOPLE TO DEVELOP THEIR CAREER PATH IN THE WORK PLACE
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  • Availability: 0 in stock
58%OFF
Effective Business Report Writing , .
 Effective -Business-Report-Writing-hrdf-trainings

Introduction:

If you are proposing a course of action – either within your company or to a client – the report you write will be its best advocate. It takes a lot of skill to communicate technical or commercial information efficiently and accurately. This course has been designed specifically for people who are required to write business reports. It concentrates exclusively on the skills you need to make the writing process easier and the resulting document more reader friendly and getting the response you want.

How Will You Benefit

By the end of the course, you will know how to:

  • Analyze your audience and tailor the content to their specific needs
  • Gather data efficiently and select the relevant information for your readers
  • Use best practice in structuring your document
  • Choose words that support your message and don’t distract your reader
  • Assess the best places to use graphics, and choose the right image to support your content
  • Edit your draft for maximum impact

Who Should Attend

This course has been designed specifically for people who are required to write business reports.

Methodology

This stimulating course will maximize understanding and learning through exercises, group work, individual assignments and interactive lectures.

Module

  • CLARIFYING YOUR PURPOSE
    • Do you have what it takes? The Skills Needed to Write Reports
    • Why Do You Do It? What’s the Purpose of a Business or Technical Report?
    • Why you won’t Get Anywhere Without a Clear Objective
    • All right, I’m sold – how do I Set a Clear Objective?
  • ANALYZING YOUR AUDIENCE
    • Do you know who you’re writing for?
    • What will They Want out of Your Report? The First Step to Making Sure you deliver!
    • How do you satisfy a Mixed Readership Style with Multiple Requirements?
  • DESIGNING YOUR STRUCTURE
    • Structuring Before you Start Writing – you Wouldn’t Build Without Good Foundations
    • Structuring the Beginning, Middle and End of your Report
    • Organizing your Content to Achieve your Purpose
    • Stating Bad News
    • Structuring the Executive Summary
    • Ideas for Structuring Sections
    • Organizing your Content – are you Trying to Persuade, Inform, Explain or Discuss?
    • Stating References & Bibliography
  • SELECTING YOUR INFORMATION
    • Collecting and Evaluating Information – how to Make it Easy for People to Help you
    • Deciding what Information is Relevant – the Payoff for Having a Clear Objective
    • Deciding the Level of Detail to Include is Easier when you’ve Analyzed your Audience
  • DEVELOPING YOUR STYLE
    • Crafting Short, Simple Sentences to Pass Readability Test
    • Choosing Familiar Words that Make your Meaning Clear
    • Getting Rid of the Waffle that Bores Readers
    • Putting Action in your Verbs for Direct, Concise Writing
    • Writing in the Terms your Reader can Relate To
  • DRAFTING AND LAYING OUT YOUR TEXT
    • The Importance of the Right Mindset – How to Avoid Getting Sidetracked
    • The Process – Prepare, Draft, Relax and Polish
    • How to Break Up Text – Headings, Bulleted or Numbered Lists, Tables, Diagrams, Questions and Answers, etc.
  • WHEN AND HOW TO USE GRAPHICS
    • Why use Graphics?
    • When to use Graphics – Pictures, Screen Shots, Diagrams, Flow Charts, Tables, Graphs, etc.
    • Best Places for your Graphics, in Order of Preference
    • Things to Check when Including Graphics
  • EDITING AND PROOFING YOUR DRAFT
    • A Top-down Approach to Improving your Text – see it the Way your Readers Do
    • Ensuring that you Achieve Maximum Impact – things to Check when Editing your Draft
    • Removing Commonly used Jargons, Poor Punctuation and Grammar
    • Getting the Most out of the Spelling and Grammar Checkers
    • Some Common Punctuation Errors and How to Avoid Them
    • Report Polishing Checklist – that Last Once-over to Save your Sanity
    • Including References and a Bibliography
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  • Availability: 0 in stock
58%OFF
Effective Communication and Interpersonal Skills , .
 Effective-Communication-and-Interpersonal-Skills-hrdf-trainings

Introduction:

Communication skill is a critical skill in life. Without it, human life would be in chaos. Thus, to be successful in anything we do, we need to possess a good quality of communication and interpersonal skills.

How Will You Benefit

By the end of this program, participants should be able to:

  • Understand the behavioural styles and effective ways to get messages across to people with different communication styles
  • Learn the concept and importance of effective listening, and how to listen effectively
  • Learn the roles of non-verbal language in interpersonal communication and effective ways to improve on it
  • Learn the skills for dealing with difficult people, anger & criticism
  • Know the proper usage of communication devices
  • Have perfect communication within organization

Who Should Attend

Supervisors, team leaders, line leaders, junior executives, senior executives and front line heads.

Methodology

Essentially participative and practical, emphasizing learning through experience, both from structured activities e.g. role plays, group work, interactive lectures, case studies and discussion from individual experience.

Module

  • INTRODUCTION TO COMMUNICATION AND INTERPERSONAL COMMUNICATION
    • Definition of Communication
    • Definition of Interpersonal Communication
  • UNDERSTANDING COMMUNICATION STYLE
    • Five Communication Style
    • Assertive
    • Aggressive
    • Passive-aggressive
    • Submissive
    • Manipulative
  • 7 MAJOR ELEMENTS OF COMMUNICATION PROCESS
    • Sender
    • Idea
    • Encoding
    • Communication Channel
    • Receiver
    • Decoding
    • Feedback
  • IDENTIFYING COMMUNICATION BARRIER
    • Language
    • Noise
    • Distraction
    • Lack of Interest
    • Discomfort with The Topic
    • Time
    • Too Many Question
    • Other People
  • NON VERBAL COMMUNICATION
    • Definition of Non Verbal Communication
    • Types of Non Verbal Communication
  • LISTENING SKILLS
    • Definition
    • Improving Listening Skills
  • COMMUNICATION DEVICE
    • Type of Communication Devices
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  • Availability: 0 in stock
56%OFF
Effective Communication and Interpersonal Skills .
effective-communication-and-interpersonal-skills-hrdf-trainings

Introduction

Effective Communications refers to how an organization communicates. Communicators help an organization fulfill its objectives, define its philosophy and facilitate change in the organization. They deal with both internal and external audiences to establish positive relationships while combining the organization’s goals and the public’s interests. Communicators develop programs to generate an understanding between the management team, employees and customers. Good communications produce well-informed and highly motivated employees with reputable public and corporate images.

The successful communications strategy includes internal communications, public relations and community relations, at a minimum. Crisis communications, media training, innovative multimedia presentations, a clear web presence, and effective public speaking are also essential elements of an excellent corporate communications

A fully integrated effective communications plan is crucial to the success of your business. It can help you grow your top line revenue and enhance your bottom line. In Communication and Interpersonal Skills Program (Incorporated NLP skills), we take it to a higher level by introducing more practical tools to maximize our communication and interpersonal ability.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Build effective communication as it is a critical element in your career and personal lives
  • Understand and develop competencies in 4 different ways to communication :
    • Speaking
    • Writing
    • Visual Images
    • Body Language
  • Achieve 5 different Communication Goals and Build Better Relationship :
    • To change behavior
    • To get action
    • To ensure understanding
    • To persuade
    • To get and give information
  • Identify and avoid common Communication Errors
  • Develop the 5 different skills to listen actively
  • Develop skills and confidence to communication and connect effectively by asking “Exploring Questions” to address needs of internal and external customers
  • Understand the need to develop effective interpersonal relations
  • Create a winning team with higher productivity and improve bottom line

Who Should Attend

This program is designed for Executive, Supervisors, Team Leaders and NON Executive level

Methodology

NLP or Neuro Linguistic Programming techniques & processes; individual and small group discussions on case studies and scenario exercises; experiential learning activities and energizers; and role-playing & lots of practice sessions

Module

  • INTRODUCTIONS TO THE PROGRAM
    • Introducing the Workshop Facilitator
    • Introducing the Purpose of the Workshop
    • Sharing Participants’ Expectations, Needs & Challenges
    • Presenting the Benefits of the Workshop
    • An experiential activity to set the tone
  • FOUNDATION OF NLP (NEURO LINGUISTIC PROGRAMMING)
    • The Foundation of NLP (The What, Why & How)
    • The Attitudinal Values (Pre-suppositions of NLP)
    • The Senses – Representational Systems / Sensory Language
  • THE POWER OF LANGUAGE
    • Identifying language pattern
    • Interpreting the meaning of language
    • Deletion, generalization & distortion
    • The meta model
    • The Milton model
    • Empowering your daily conversations to enhance work performance
  • COMMUNICATION PRINCIPLES
    • Mission of Communication
    • Our Values, Beliefs and Thoughts
    • Common Filters of Communication
    • The 3 Vs of Communication
    • The 6 Cs to send messages effectively
    • Assertive Communication
  • ACTIVE LISTENING
    • Benefits of Active Listening
    • 5 Active Listening Techniques
    • 3 extra steps to listen more effectively
    • Bad habits of Poor Listeners
    • Good habits of Effective Listeners
  • FEEDBACK
    • Effective feedback techniques
    • Receiving feedback techniques
    • Asking for feedback techniques
  • UNDERSTANDING & BUILDING RAPPORT WITH DIVERSE OTHERS
    • Being aware and Choosing the Right Attitude
    • Understanding “Map of the World” of others
    • Matching and Pacing others
    • Building relationships with diverse others
  • CREATING A WINNING TEAM!
    • Mindset of WINNERS vs. LOSERS
    • Action of WINNERS vs. LOSERS
    • Gaining Trust and Commitment from others
    • Action Plans to Create a Winning Team
  • PERCEPTUAL POSITIONS FOR UNDERSTANDING HOW OTHERS PERCEIVE (NLP TECHNIQUE TO EXPERIENCE THE WORLD FROM MANY PERSPECTIVES)
    • Learning the 3 positions: First, Other and Observer
    • Applications and review
    • Evaluations
  • PUTTING IT ALL TOGETHER
    • Practice all communication and interpersonal tools on real work and life situations
    • Individual and team action plans
    • Establishing effective communication practices to create a winning team!
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  • Availability: 0 in stock
54%OFF
Effective Communication Skills For Higher Productivity : Communicating For Success , .
 effective-communication-skills-for-higher-productivity-communicating-for-success-hrdf-trainings

Objective

Upon completion of this program, participants will be able to:

  • Enhance understanding on the elements that formulate effective communication
  • Be encouraged to develop the verbal skill in English
  • Structure excellent presentation
  • Express ideas and opinions with poise

Who Should Attend

This program is suitable for Managers, Executives, Supervisors, Administrators, Officer & Clerical Staff Whose Duties include business correspondence in their day-to-day operations.

Methodology

This excellent program provides benefits through hands-on activities that blend lectures, discussions, examples, language games and peer’s constructive feedback.

Module

  • VERBAL COMMUNICATION
    • Understanding The Basis For Effective Communication
      • Achieving Desired Results Through Communication
      • Using Spoken Communication Effectively
      • Analyzing Communication Diagram
      • Determining Appropriate Channels Of Communication
    • Fundamentals Of Effective Communication
      • Reasoning The Importance Of Communicating Effectively
      • Identifying The Communication Barriers
      • Overcoming Barriers Of Effective Communication
    • Enhancing Business Bond
      • Recognizing Different Communication Approaches
      • Identifying The Consultative Communication
      • Identifying The Directive Communication
    • Handling People
      • Acknowledge The Fundamental Techniques In Handling People
      • Spotting Ways To Make People Like You
      • Winning People To Your Way Of Thinking
  • PUBLIC SPEAKING
    • Body Language
      • Understanding Why Words Alone Don’t Work
      • Creating Attractiveness Through Movements
      • Portraying Emotions That Give Impact
      • Using Gestures To Add “Oomph”
    • Seating Arrangement
      • Identifying Various Seating Arrangements
      • Discussing Advantages & Disadvantages Of The Arrangements
    • Visual Support
      • Comprehending The Usage Of Visual Support
      • Using The Visual Support Wisely
      • Being Acquainted With Details Of Equipment
      • Handling Equipment’s Properly
    • Handling Question & Feedback
      • Identifying The Needs For Q&A Session
      • Looking Into Ways To Handle The Q&A Session
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Effective Communication Skills With 6 Thinking Hats , .
 Effective-Communication-Skills-With-6-Thinking-Hats-hrdf-trainings

Introduction:

Learn why successful work relationships help build successful careers that motivate!

In today’s complex business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and being willing to accept these differences as a positive force within an organization. And it all starts with you. This program will motivate you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How Will You Benefit

To help the participants to:-

  • Understand the importance of Communication
  • Learn to communicate with a purpose
  • Develop the ability to manage meetings with 6 Thinking Hats
  • Apply active listening skills
  • Learn to communicate using different styles of communication

Who Should Attend

This course is suitable for managers, team leaders and supervisors who want to maximize their positive impact on others.

Methodology

This stimulating program will maximize understanding and learning through demonstrations, role plays, group workshops and presentations and self-assessment.

Module

  • INTRODUCTION TO COMMUNICATION
    • Establish a Holistic Approach to the Term “Communication”
    • The Communication Model
    • Filter in Communication that can Affect Outcomes
  • COMMUNICATING WITH PURPOSE
    • Passive vs. Aggressive vs. Assertive Behavior – the Choice of Words make All the Difference.
    • Managing Conflicts Successfully – “Make it Safe”
  • TURNING MEETINGS TO ACTION ORIENTED AVENUES (6 THINKING HATS)
    • Using Different Hats for Different Situations – Six Thinking Hats by Edward De Bono
    • Appreciating Other People’s Hats
    • Making People Feel Appreciated to Get Commitment
    • Making People Accountable by Stressing the Importance to All Stakeholders
  • COMMUNICATION STYLES PROFILING
    • Identifying 4 Types of Communication Styles
    • Changing Styles to Suit Other People’s Communication Style to Influence Them
  • LISTENING SKILLS
    • Common Pitfalls of Poor Listening
    • Listening With the Intent to Understand
    • Verbal Listening Strategies
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