Business Development

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Accelerating Your Excellent Quotient , .

Objective

Upon completion of this programme, the participants will be able to:

  • Understanding the various human personalities at their workplace
  • Sharpening their powers of expressiveness in communication
  • Gaining clarity in their thinking and decision-making
  • Becoming more resilient as top-performers in the midst of challenges
  • Increasing their influence as managers and leaders in the company

Who Should Attend

This program is for Executives, Supervisors, Officers, Assistant Managers, Team Leaders, Managers and all staff

Methodology

This stimulating program will maximizes the understanding and learning through activities, hands-on sessions, group discussions, case-studies, presentations and interactive lecture.

Module

  • WHAT IS EXCELLENCE QUOTIENT?
    • The Participants Will Be Exposed To The Concept Of Excellence Quotient And The Many Schools Of Thought Concerning What Really Constitutes Excellence. Different Perspectives Dictate Differently. Therefore, Before One Can Achieve Excellence, One Must Be Able To Define It.
      • What Is The Traditional Management School Of Thought?
      • Erroneous Perspectives On Excellence And How To Avoid Them
      • Definition of Excellence Quotient.
  • EP: EXCELLENCE IN PERSONALITY (PART 1)
    • In This Session, the Participants Will Be introduced to the 1st Key in Accelerating One’s Excellence Quotient: EP (Excellence in Personality). They Will Learn How One’s Personality Can Determine One’s Ability / Inability to Achieve Excellence at Work.
      • How Does Your Personality Affect Your Excellence And Emotions?
      • Identifying Your Personality And Behavioral Tendencies
      • Personality Profiling And Its Applications In Work Excellence
  • EP: EXCELLENCE IN PERSONALITY (PART 2)
    • Here, The Participants Will Learn How To Differentiate And Identify Their Own Personality Based On Selected Real-Time Activities. By Knowing Their Own Personality, They Will Find Out How They Can Achieve Personal Excellence At Work Based On Their Inherent Strengths And Niches.
      • Overcoming Ineffective Personality Traits
      • Sharpening Personality Strengths
      • Recognizing Your Personality Niche In Achieving Excellence At Work
  • EP: EXCELLENCE IN PERSONALITY (PART 3)
    • Next, They Will Learn Simple Fingertip Techniques To Identify The Personality Of Their Co-Workers And Subordinates. This Can Help Them Assign Suitable Tasks To Corresponding Personnel. Moreover, They Will Also Learn What Situations Can ‘Destabilize’ A Particular Staff Based On His / Her Personality, So That Such Situations Can Be Avoided Or Properly Managed.
      • Quick And Simple Ways To Determine Someone’s Personality
      • Situations To Avoid At Work Regarding Certain Personality Types
      • Improving Cooperation Among Different Personalities
  • EE: EXCELLENCE IN EXPRESSIVENESS (PART 1)
    • This Session will touch on the Psychological Steps in Changing One’s Default Communication Strategy from Aggressive to Assertive to Expressiveness. For Those Who Are From The Opposite Spectrum, This Session Will Help They Turn From Being Introverted To Being More Assertive To Finally Become Expressive.
      • Identifying Aggressive Communication Traits
      • Inculcating An Assertive Communicative Approach
      • Building An Expressive Communication Platform At The Workplace
  • EE: EXCELLENCE IN EXPRESSIVENESS (PART 2)
    • Participants Will Kick-Start The Day With Fun Activities Which Will Test Them On How Assertive And Expressive They Are In Selected Situations. They Will Learn The Tools And Techniques To Say What They Need To Say To Their Subordinates While Taking Care Of The Latter’s Emotions.
      • Giving Effective Reaction And Responses In Selected Situations
      • Logical Vs Emotional Approach To Being Expressive
      • Being Apt And Being Sensitive To Feelings
  • EC: EXCELLENCE IN CLARITY (PART 1)
    • Participants Will Be Taught About How Psychological Clutter Can Inhibit One From Achieving Greater Excellence At Work And In Life. The Participants Will Be Involved In Fun And Interactive Activities To Gain More Clarity In Their Objectives And Interactions At Work.
      • Setting Clear Work Objectives
      • Planning Your Work With Excellence
      • How To Be An Achiever And Pace-Setter In Your Company
  • EC: EXCELLENCE IN CLARITY (PART 2)
    • Next, The Participants Will Learn How To Align Their Decisions, Actions And Behavior With The Overarching Principles And Purposes Of The Company. They Will Also Learn The Hindrances Which Block Their Staff From Achieving All They Can Achieve.
      • Effective Decision-Making Using Psychological Tools
      • Making Decisions As A Team
      • Overcoming Behavioral Obstacles Towards The Right Decisions
  • ER: EXCELLENCE IN RESILIENCE
    • In This Session, The Participants Will Be Put Through An Experience Which Is Fun And Interactive. In It, They Will Learn The Psychological Tool Of Being Resilient In The Midst Of Challenges And Work Stress. Through The Team-Work Of Colleagues, Each Person Will Learn The Key To Excellence In Various High-Pressure Situations.
      • Recognizing Challenges At The Workplace
      • Improving Your Mental Stamina In Times Of Challenges
      • Handling Stress : The Key To A High Excellence Quotient
  • EI: EXCELLENCE IN INFLUENCE
    • The Participants Will Learn The Various Psychological Factors Which Influence Their Behavior And Psychology At Work. They Will Be Better Equipped To Identify And Amplify / Nullify Such Influences To Accelerate Their Pursuit Of Excellence. They Will Also Learn How To Positively Influence Their Staff And Subordinates Towards Excellence, Through Their Use Of Selected Words, Tone Of Voice And Managing The Working Environment.
      • Getting Along With Others With Ease
      • The Art Of Passive Persuasion At The Office
      • Influencing Others Towards Excellence
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RM2,600.00 RM1,200.00

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Achieving Effectiveness of Supervisory Skills , .

Objective

Upon completion of this programme, the participants will be able to:

  • Understand the importance of productivity
  • Apply various methods to improve productivity
  • Manage employees in your organization
  • Plan for productivity
  • Discover ways to continually improve productivity

Who Should Attend

Managers, Executive, Supervisors and line leaders

Level for Line Leaders and above

Methodology

This program will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play, and group discussions

Module

  • ATTITUDE
    • Attitude Definition
    • Importance Of Attitude
    • Who Is A Supervisor?
    • Critical Supervisory Activities
    • Duties And Responsibilities Of Supervisor
    • Essential Supervisory Skills
    • Management Requirements Of A Supervisor
    • Responsibility Stairs
    • Personal Victim Cycle
  • GETTING ORGANIZED & GETTING THINGS DONE
    • Getting Organized
    • Smarter Goals
    • Productivity Killer
    • Time Crime
    • Decision Guide
    • 10 Commandments Of Time Management
    • Meeting That Work
    • Workshop 1
    • Workshop 2
    • Workshop 3
  • EMPOWERING OTHERS
    • Empowerment Definition
    • Empowerment Model
    • Components Of Empowerment
    • How to Delegate Skillfully?
    • How to Follow Up Effectively?
  • PRACTICAL INTERPERSONAL & COMMUNICATION SKILLS
    • Listening For The Right Reasons
    • Listening For The Wrong Reasons
    • Guidelines For Listening Effectively
    • Body Language To Effective Listening
    • What Employees Want Most?
    • Motivation Techniques
    • Types Of Feedback
    • Workshop 4
  • LEADERSHIP SKILLS
    • Characteristics Of Effective Leaders
    • Leadership Styles
    • Counseling
    • Guidelines For Counseling
    • Counseling Principles
    • Workshop 5
    • Workshop 6
    • Workshop 7
    • Workshop 8
  • TEAM WORKING FOR WIN-WIN RESULTS
    • Team Definition
    • Groups Versus Teams
    • What Can Team Working Do For Me?
    • Stages Of Team Development
  • PERSONAL DEVELOPMENT
    • What Is Self-Esteem?
    • External Competitive Pressure
    • Opportunities And Threats
    • Personal Enhancement
    • How Do I Reposition Myself?
    • Mindset To Excel
    • Workshop 9
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RM2,600.00 RM1,200.00

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Asas Teras Kejayaan Kerjaya Dispatch , .

Objective

Upon completion of this programme, the participants will be able to:

  • Bekerja dengan lebih tanggung jawab dan berhemah
  • Menyedari disiplin dan memperaktikan dari dalaman
  • Berkhidmat dengan lebih dedikasi dan proaktif
  • Menjaga keterampilan diri
  • Menitik beratkan keselamatan dalam kerja

Who Should Attend

Pekerja-pekerja yang terlibat dalam tugasan sebagai ‘dispatch’ atau penghantar dokumen, kerani dan pekerja dalam bidang pentadbiran.

Methodology

Program ini akan dijalankan dengan pendekatan Neuro Lingusitic Program (NLP), teori (30%) serta praktikal (70%) untuk memastikan keberkesanan program yang dijalankan. Selain dari itu, alat Bantu juga akan digunakan seperti ‘Powerpoint Slides’, Odio, Nota dan props.

Module

  • JAJARAN HALATUJU KEHIDUPAN
    • Pengertian ‘Usaha Tangga Kejayaan’
    • Panduan Membuat Carta Linear Kehidupan
    • Semangat Bekerja Untuk Kebahagiaan Diri Dan Orang Tersayang
    • Mengasas Cita-Cita Lwn Angan-Angan
  • MEMUPUK SIKAP POSITIF UNTUK KEMANDIRIAN DIRI DAN KERJAYA YANG PROGRESIF
    • Mencetus Minda Yang Terbuka Untuk Lakukan Sesuatu Yang Positif
    • Proaktif Dan Berani Untuk Menghadapi Cabaran Tugasan
    • Membuang Sikap ‘Tidak Apa’ Atau ‘Terlalu Selesa’
    • Membentuk Perancangan Untuk Sasaran Jangka Pendek Dan Jangka Panjang
    • Penilaian Diri Dan Penilaian Potensi Dengan Analisa S.W.O.T (Strengths, Weaknesses, Opportunities, Threats)
    • Bertanggung Jawab Terhadap Diri, Tugas Dan Keselamatan.
  • KOMUNIKASI BERKESAN KE ARAH KELANCARAN GERAK KERJA
    • Konsep Komunikasi Berkesan
    • Fungsi Komunikasi Berkesan Sebagai Metod Perhubungan Dengan Pelanggan Dan Rakan Sepejabat
    • Ungkapan ‘Yang Baik Itu Budi, Yang Indah Itu Bahasa’ Aplikasi Dalam Kehidupan
    • Komunikasi ‘Verbal’ Dan Komunikasi ‘Non-Verbal’
    • Impak Emosi Terhadap Kesan Intonasi, Vokalisasi, Dinamik Dan Resonan Suara Semasa Bekomunikasi
    • Perlakuan Semasa Berkomunikasi
    • Penggunaan Bahasa Yang Tepat Dalam Berkomunikasi
    • Komunikasi Secara Bertulis Memo, Nota, Surat Pekeliling, Email
    • Pembacaan Mencari Maksud Yang Tepat Dalam Komunikasi Bertulis
    • Ungkapan “Malu Bertanya Sesat Jalan” – Mengikis Sikap Malu Untuk Bertanya.
  • KEBERKESANAN HUBUNGAN MANUSIAWI ASAS KEJAYAAN ORGANISASI
    • Kejayaan Organisasi
    • Struktur Organisasi
    • Definisi Tugasan Dan Tanggung Jawab
    • Fungsi Organisasi
    • Memupuk Hubungan Manusiawi Untuk Keberkesanan
    • Pengukuhan Organisasi Melalui A.K.R.A.B (Amanah, Kesetiaan, Rukun, Artikulasi, Berkhidmat)
  • PESONA DIRI: CERMIN PERIBADI JAMBATAN KEJAYAAN
    • Membentuk Pesona Diri Dengan 4 Prinsip NLP
    • Keterampilan Diri – Impak Terhadap Performa Pekerjaan
    • S.E.M.P.U.R.N.A (Selia, Etika, Mulia, Profesional, Usaha, Ramah, Aktif) Membina Jambatan Penerimaan Umum
    • Etika Berpakaian
    • Etika Perlakuan
    • Etika Berkomunikasi
    • Etika Dan Disiplin Kerja
    • Menghormati Orang Lain
    • Memahami Segitiga Keperluan Manusiawi
    • Memupuk Peribadi Yang Baik Secara Pra-Sedar
    • Ungkapan “Harimau Mati Tinggalkan Belang…” Aplikasi Masakini
    • Imej – Impak Terhadap Pembentukan Minda Yang Sihat
  • ASPIRASI ORGANISASI DAN ASPIRASI DIRI DALAM ‘S.A.T.U’
    • Memupuk Konsep S.A.T.U (Semangat, Aspirasi, Tujuan, Ukhwah) Dalam Diri
    • Aspirasi Diri
    • Aspirasi Organisasi
    • Motif MISI Dan VISI
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RM1,300.00 RM800.00

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Be A Strategic And Tactical Executive (BSTE) , .

Introduction

BSTE is a training and development programme focusing on innovations to achieve and maintain company’s competitiveness. Due to the aggressive global market competition, which is expected to continue its acceleration, executives of all level should implement change strategically, while adapting to it tactically. In view of this, they should be equipped with the necessary competencies to support and manage workplace effectively to cope with the fast market changes

Objective

Upon completion of this programme, the participants will be able to:

  • Describe the roles of a competent executive
  • Analyze current company’s competitiveness, tactically
  • Recommend possible strategies to achieve competitive edge
  • Display effective leadership style and assertiveness in driving the team towards company’s direction and initiative

Who Should Attend

This program is suitable for Executives

Level for Executive and above

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities

Module

  • ROLES AND RESPONSIBILITIES OF A COMPETENT EXECUTIVE
    • Operational And Strategic Roles Of An Executive
    • Expected Competencies Of An Effective Executive
  • FUNDAMENTAL METHODOLOGY TO STRIVE FOR COMPANY’S COMPETITIVENESS
    • The Value Of Understanding Regional Competition
    • Essential Guides Of Situational Analysis – SWOT Matrix
    • Tips To Determine Best Business Strategy
    • Essential Steps In Recommending Business Strategy To Top Management
  • LEAD TO EXECUTE BUSINESS STRATEGY EFFECTIVELY
    • Prioritization Tool – Importance vs. Urgency Matrix.
    • Basic Principles Of Project Management
      • Gantt chart.
      • 4M’s Allocation.
      • Task Assignment
  • BUILDING A SUPPORT TEAM
    • Lead By Example To Build An Innovative Team.
    • Communicate Assertively To Build A Co-Operative Team.
    • Promote Team’s Integrity To Build Team Synergy
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RM2,600.00 RM1,200.00

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Becoming An Effective Supervisor

RM2,600.00 RM1,200.00

Becoming An Effective Supervisor , .

Introduction

With a host of new challenges and responsibilities to tackle, supervisors need training like never before. Learning how to supervise new employees on a trial and error basis can lead to discouragement. This two-day workshop will help participants on how to overcome many of the problems supervisors may encounter.

Objective

Upon completion of this programme, the participants will be able to:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

Who Should Attend

This program is designed for Managers, Head of Department, Supervisors, Executives and Team Leaders

Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module

  • INTRODUCTION AND COURSE OVERVIEW
    • You Will Spend The First Part Of The Day Getting To Know Participants And Discussing What Will Take Place During The Workshop. Students Will Also Have An Opportunity To Identify Their Personal Learning Objectives.
  • ADJUSTING TO YOUR ROLE
    • To Begin, Participants Will Learn Some Key Strategies For New Supervisors. Then, They Will Discuss Ways To Ease The Transition From Employee To Supervisor, And How To Solve Common Problems.
  • A SUPERVISOR’S RESPONSIBILITIES
    • Next, Participants Will Talk About Their Responsibilities To Themselves, Their Employer, And Their Employees.
  • MAKING PLANS
    • During This Session, Participants Will Learn How To Use The Urgent-Important Matrix To Plan And Prioritize. Participants Will Also Be Given A Framework For Planning.
  • SETTING GOALS
    • This Session Will Help Participants Set SMART Goals.
  • PROBLEM EMPLOYEES
    • Next, Participants Will Brainstorm Ways to Deal with Four Types of Employee Problems: Excessive Complaining, Laziness, Hostility, and Over-Dependence.
  • SYNERGY
    • This Session Will Being Looking At Teamwork By Exploring Synergy: When The Whole Of The Team Is More Than The Sum Of The Parts.
  • TRUST
    • Next, Participants Will Discuss Why Trust Is So Important In A Team Environment, And How To Build Trust.
  • TEAM DEVELOPMENT
    • This Session Will Educate Participants about Tuckman and Jensen’s Four Stages of Team Development, And How Leaders Can Help Teams at Each Stage.
  • COMMUNICATION
    • During This Session, Participants Will Discuss What Communication Is, What Can Be A Barrier To Communication, How To Engage In Active Listening, And How To Ask Good Questions.
  • THE COMMUNICATION PROCESS
    • This Session Will Give Participants A Three-Step Model To Use With Employees Who Are Agitated In Some Way (For Example, Excited, Frustrated, Or Angry).
  • MOTIVATION
    • Next, Participants Will Talk About Three Approaches To Motivation: The Carrot, The Whip, And The Plant.
  • TRAINING
    • This Session Will Give Participants Some Guidelines For Effective Training, Whether They Are The Trainer Or The Trainee.
  • PROVIDING FEEDBACK
    • Giving Feedback Is One Of The Most Important Management Tasks, Yet Many People Find It A Tricky Area. This Session Will Give Participants Some Tools That They Can Use.
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RM2,600.00 RM1,200.00

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Building Today’s Professional Administrator , .

Objective

Upon completion of this programme, the participants will be able to:

  • Identify their roles and functions by analyzing their job scope and successes
  • Identify changes in their job scope and learn about their importance of having a positive work attitude in order to deal with the changes in the organization
  • Plan and organize their work schedule effectively by using the Time Inventory Chart
  • Analyze current practices and habits in dealing with the office management system, clients and colleagues and then adopt and adapt a more effective approach in order to increase productivity

Who Should Attend

This program is specially designed for administrative staff that is providing support in the organization. Strong support skills for administrative executives, secretaries and other assistants can greatly improve productivity and enhance the organization’s image.

For Administrative level staff and above.

Methodology

This program will be presented via interactive lectures, practical hands-on activities, role-play as well as group and individual presentation.

Module

  • ROLES AND FUNCTIONS OF THE ADMINISTRATIVE STAFF
    • Understanding Roles By Job Scope
    • The 5 Cs (Character, Commitment, Conviction, Courtesy And Courage)
    • TQP – Skills, Abilities And Personal Characteristics
  • WORK COMPONENTS AND OBJECTIVES
    • Organization’s Mission And Objectives
    • Working Behind The Scene – Understanding One’s Objectives In Supporting The Systems And The Units
    • Effective Office Management – General Office Skills, Machines, Clients And Colleagues And Workflow
  • PLANNING
    • The Hierarchy Of Needs
    • Setting Goals
    • Importance Of Planning
    • The Process Of Panning
  • ORGANIZING AND EFFECTIVE TIME MANAGEMENT
    • Habit Versus Practice
    • Identifying Time Wasters
    • Importance Of Being Organized –Prioritizing And Executing
    • Time Inventory Chart
    • Creating Three Magic Folder
  • PEOPLE SKILLS AND EFFECTIVE COMMUNICATIONS
    • Benefits Of Teamwork
    • Instructing Versus Coaching
    • The Essentials Of Effective Communications
    • Acceptable And Unacceptable Behaviors
  • CHECKING UNDERSTANDING AND SIGNPOSTS
    • Feedback
    • Direction
    • Assessment
    • Action Plan
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RM2,600.00 RM1,200.00

  • Availability: 0 in stock
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Cultivating Positive Attitude In Workplace: A Guide To Managing People Effectively , .

Introduction

Optimists see the path while pessimists see the obstacle. When faced with a challenge, optimists look for opportunities. Negative thinkers just shrug their shoulders and quip, “I knew that it was going to happen.” This program is for any organization facing challenges and change changes.

Objective

Upon completion of this program, participants will be able to:

  • Identify behaviors that create positive and negative attitudes
  • The role of intrinsic values on developing the work attitudes
  • Reduce the barriers between different generations
  • Aware of negative and positive self-talks using psychological methods
  • Describe how to break habits that contribute to negativity.
  • Explain how to influence others to be more positive through self-transformation
  • Choose positive approaches to win self and people
  • Identify actions that can be taken to elicit self-motivation.
  • The following outline highlights some of the key learning points in this program. As part of your program, we will modify contents as needed to meet your business objectives.

Who Should Attend

This program is suitable for all employees who need workable techniques to manage themselves effectively.

Methodology

This highly participative two-day program is designed to use facilitated discussion, presentation, case study, group work reading and research in order to provide a rich learning experience that can immediately be applied in the workplace.

Module

  • THE MIND POWER
    • You Are What You Think
    • The Connections Between Self-Talk And Positive Attitude
    • Mind Management Techniques To Develop Positive Work Attitude
    • Managing Emotions Using Positive Thoughts

Activity 1: Case Discussion On Self Talk

  • COGNITIVE BEHAVIOR AND POSITIVE ATTITUDE
    • Understand Self By Psychology Self-Introspections
    • How I View Myself?
    • How Others View Me?
    • What Are My Personal Barriers To Change?
    • Manage Procrastination Attitude To Improve

Activity 2: Perceptual Positioning

  • ELIMINATE COMMUNICATION BARRIERS CAUSED BY GENERATION
    • Types Of Different Generation Thinking Patterns
    • How Different Generations Have Different Methods Of Achieving The Same Goal?
    • Removing The Generation Gap By Applying
      • Management By Objectives (MBO) Methods
      • Customized Delegations And Reporting Systems According To Different Generations
      • Apply The RASIC Chart To Overcome Conflicts Between The Generations

Activity 3: Activity: Develop RASIC Chart For Planned Activity

  • HIGH MOTIVATION WITH RIGHT SKILLS
    • Social Intelligence Vs IQ
    • 14 Psychology Profile Of Different People
    • Calibrate The “ Self” To Match With Different Profile Using Language And Behavior Profile (LAB)
    • 15 Fundamentals To Improve People’s Skills

Activity 4: Short Case On Language And Behavior Profile (LAB) And Decision Making During High Emotional Situations

  • SOCIAL INTELLIGENCE AND MOTIVATION
    • Wired To Connect Using Carnegie’s 5 People Skills
    • Broken Bones-How To Patch?
    • How To Win Friends And Influence People: Dale Carnegie’s Approach

Activity 5: Game Of Trust And Build Tower Project

  • PROBLEM SOLVING AND DECISION MAKING TOOLS TO OVERCOME CONFLICT
    • Applying Root Cause Analysis Using Fish Bone Diagram To Identify The Problems That Cause Conflict.
    • Applying Field-Force Analysis To Identify The Damage Caused By Lack Of Cooperation Among Co-Workers
    • Use The JOHARI Windows To Discover The Unknown Areas
    • System Driven Communication To Replace The Human Driven Communication

Activity 6: Setting Personal And Organizational Goals Though Mind Mapping

  • DEALING WITH DIFFICULT PEOPLE AT WORK
    • Types Of 10 Difficult People At Workplace
    • Methods Of Differentiating The Habitual And Non-Habitual Difficult Workers
    • Effective Methods Of Dealing With Difficult People
      • Record Of Incidents
      • Devising Discipline Policies Or Standard Operating Procedures In Handling Difficult Workers
      • Establishing Effective Reporting Systems To Enhance The Monitoring Process
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RM2,600.00 RM1,100.00

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Developing – Managing – Enhancing Skills For High-Performance Team Collaboration , .

Introduction

This course offers critical insights and practices for Managing Self, Emotional Intelligence and People –whereby, you would consistently show high levels of collaboration and innovation that produce superior results.

With high-performance team collaboration, people have effective methods of resolving conflict efficiently, so that the conflict does not become a roadblock to achieving the team’s goals. Collectively, the team has its own consciousness, indicating shared norms and values within the team. The team feels a strong sense of accountability for achieving their goals.

To support team effectiveness, understanding of individual working styles is important. This can be done by applying DISC / (D O P E) Personality Assessment, or The Colored Brain to understand behavior, personalities and thinking styles of each personality. With understanding comes building relationships and communicating leadership.

Objective

Upon completion of this program, participants will be able to:

  • Support team effectiveness
  • Understand the importance of individual working styles

Who Should Attend

This program is suitable for anyone who works with or through others to Get Work Done with the Desired Results.

Methodology

This stimulating program will maximize understanding and learning through guided exploratory discussion

– Participative learning, Engaging in extensive in-class practice and personal reflection as you explore and master developing, managing and enhancing skills in high-performance team collaboration

Module

  • UNDERSTANDING OF BEHAVIORAL CHARACTERISTICS (WHAT MAKES PEOPLE BEHAVE THE WAY THEY DO)
    • Objectives: Discover Your True Personality (Strengths & Weaknesses)
    • Show How Your Personality Drives:
      • Relationships
      • Work & Life
    • BEHAVIORAL CHARCTERISTICS – YOUR UNIQUE LIFE PATTERN
      • Behavioral Characteristics
        • Styles, Disorders And Domains
        • Understand How Each Personality Communicates, Thinks, Make Decisions, Prefers What Type Of Counselling And Coaching
        • Traits And Behaviors Of Each Style
        • Domains Of Each Style Functioning
        • How To Deal With Each Style In Your Life
        • How To Survive And Cope With Each Personality Disorder
    • Plotting Your Behavioral Profile As You See Yourself
    • Interpreting Your Personality Graph
    • Exercise: “A Day At The Office” Or Activity
    • Objective: Evaluating Your Understanding Of Behavioral Styles And Behavioral Flexibility
  • MANAGING THE DIFFICULT CONVERSATIONS (TALKING TOOLS TO USE WHEN THE OUTCOMES ARE HIGH)
    • Objective: To Achieve Spirited Dialogue At All Levels Builds Alignment, Agreement, And Interpersonal Communication
      • MANAGE YOUR ‘PINK ELEPHANTS’
        • Spot The Weak Conversations
        • Avoid Moving To Violence/Silence During Crucial Conversations
        • Share Faces, Ideas, Feelings, And Opinions Candidly And Honestly
      • LISTEN TO YOUR HEART
        • Identify Your Communication Style Under Stress
          • Manage It
        • Focus On What You Want
          • Maintain Dialogue
        • Understand How Motives Change When Conversations Become Challenging
      • STATE WHERE YOU ARE COMING FROM
        • Speak Persuasively
        • Get Your Meaning Across
        • Share Strong Opinions Without Shutting Down Contrary Views
        • State Your Mind – At The Same Time Engage Others To Do The Same
      • EXPLORE OTHERS’ DIRECTIONS
        • Use Exploring Questioning Skills To Encourage Others To Speak Up
        • DIFFUSE Challenging Situations
        • Get Safely To The Meaning Behind Others’ Emotions
  • FINDING YOUR PURPOSE: SELF-MOTIVATION (SELF-FULFILLMENT FOR PERSONAL EFFECTIVENESS)
    • What Is Purpose?
      • Purpose = Passion
      • Is There A Difference Between Purpose And Meaning?
    • Do You Wear Masks To Hide Your Passion?
  • Mask #1, Mask #2, Mask #3, Mask #4, Mask #5
    • Busyness
    • What Will Other People Think?
    • I’m Not ……….Enough
    • Fear
    • Having Mode
  • Uncover These Masks
  • Overcome The Shortcomings With Positive Strategies
    • Living A Life Guided By Purpose
      • Success Is The Quality Of Your Journey
      • Invest In Yourself: Both Happiness And Change Must Come From Within
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RM2,600.00 RM1,200.00

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Document Management & Record Control Training , .

Introduction

Document management and records management sound very much alike, don’t you think? However, they are two different organizational techniques that can be used separately, or together to help business practices.

Knowing the difference between document and records management helps businesses and business professionals choose the best solution for their needs as well as know what to expect upon implementation

Objective

Upon completion of this program, participants will be able to:

  • Implement systems where only latest updated documents are referred
  • Ensure effective record keeping to ensure it can be promptly retrieved
  • Use documents as an aided control for process
  • Enable on-the-job training to be carried out more effectively
  • Reduce the chances of rejects from various processes
  • Reduce the nonconformity’s issued against Document Control during External And Internal Audit

Who Should Attend

This program is suitable for professionals that have the responsibility of making decisions related to the use of documents and records in the areas of change control, quality assurance, design, manufacturing, purchasing, regulatory affairs, inspections and ISO audits.

We recommend this program for those who need document control experience and a working knowledge of the Quality System regulation under ISO 9001:2008 standard

Methodology

This stimulating program will maximize understanding and learning through lecture, discussion, case studies and practical activities.

Module

  • DOCUMENTATION REQUIREMENTS
    • Quality Manual
    • Quality Policy
    • Quality Objective
    • Quality Records
    • Definition Of Document
    • Record Control Life Cycle
  • IMPLEMENTING DOCUMENT CONTROL REQUIREMENTS
    • How Elaborate Should A Document Control System Be?
    • Defining Roles And Responsibilities
    • Availability Of Documents
    • Master list Of Document & Revision Status
    • Document Numbering System
  • UPDATING DOCUMENT CHANGES
    • Identifying Changes In Document
    • Preventing Unauthorized Duplication Of Documents
    • Obsolete And Invalid Documents
    • Document And Data On Electronic Media
    • Code Of Practice In Using Documents
    • Maintaining Validity Of Documents
  • DOCUMENTATION REQUIREMENTS (CONTINUES)
    • Definition Of Records
    • Documents Vs Records
    • Controlled Documents And Control Method
    • Document Control Life Cycle
  • DEVELOPING A DOCUMENT CONTROL PROCEDURE
    • Creating Document
    • Maintaining Document
    • Developing Document Control Procedure Within A Company’s Document Management System
  • DEVELOPING A RECORD CONTROL PROCEDURE
    • Purpose
    • Responsibility Of Management
    • Responsibility Of Every Staff
    • Definition & Introduction
    • Objectives
    • Assess And Confidentially
    • Security & Storage
    • Electronic Records – Email And Saving Emails
    • Archival And Disposal Of Records
  • SIX PROCEDURES ON CONTROL OF DOCUMENTS
    • Control Of Documents
      • How Elaborate Should A Document Control Be?
      • Defining Roles And Responsibilities
      • Availability Of Documents
      • Master List Of Documents & Revision Status
      • Document Numbering System
    • Control Of Records
    • Internal Audit
      • Perform Internal Audit
    • Control Of Non-Conforming Products
      • ISO 9000 Definition
      • Difference Between Ca/Pa And Correction
    • Corrective Actions
      • Procedures Of Ca
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RM2,600.00 RM1,100.00

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Effective Communication For Supervisors & Executives , .

Introduction

To climb to the top in the business world and to stay there, you must be able to communicate effectively in English. Communication can make or break a company, deals, work relationships, careers and more. This module aims to provide supervisors and executives the basic fundamental communication knowledge to function better in the workplace. As language is an important part of the communication process, some elements of grammar have been included.

Objective

Upon completion of this program, participants will be able to:

  • Understand the fundamentals of communication
  • Learn reasons why people communicate and how to cater for these needs
  • Effectively communicate with people of different levels, internally and externally
  • Improve writing skills for emails
  • Enhance knowledge of relevant grammar rules

Who Should Attend

This module has been designed for working adults, supervisors and junior executives.

Methodology

This module uses a blend of methods that have been previously used and tested in different industries, for participants of this category. This includes role-playing, discussions, and games.

Module

  • THE IMPORTANCE OF COMMUNICATION
    • Defining Communication
    • Exploring The Purpose Of Communication
    • Understanding Why Communication Is Important
  • THE COMMUNICATION PROCESS
    • Understanding That The Process Involves Senders, Receivers And What Happens In-Between
    • Factors That Affects The Process At The Workplace
  • DECIDING ON THE BEST WAY TO COMMUNICATE
    • Verbal & Non-Verbal Communications
    • The Differences Between Communicating Upwards, Downwards, Sideward And Outward (E.G. Management, Subordinates, Peers, Clients)
    • Study The Message And Intended Recipient
    • The Differences Between Face-To-Face Communication, Telephone Calls And Emails
  • LISTENING & SPEAKING WITH IMPACT
    • How To Practice Active Listening Using Verbal And Non-Verbal Tools
    • Exploring Techniques For Effective Phone Calls. Includes Useful Phrases And Grammar
    • Understand The Differences Between Positive And Negative Feedback. Includes Grammar
    • Learning About Instructions And Requests. Includes Grammar
    • Learning About 1-Minute Verbal Progress Reports/Updates. Includes Grammar
  • WRITING EMAILS RIGHT
    • Examining, Tone, Format, And Common Mistakes
    • Writing And Responding To Complaints And Requests. Includes Grammar
    • Writing Short Updates. Includes Grammar
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RM2,600.00 RM1,200.00

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46%OFF
Effective Conflict Management Techniques In Promoting Workplace Harmony , .
 effective-conflict-management-techniques-in-promoting-workplace-harmony-hrdf-trainings

 Objective

Upon completion of this program, participants will be able to:

  • Define conflict.
  • Identify assumptions of conflict.
  • Explain the escalation of disagreement into conflict.
  • Recognize the five styles of conflict resolution and the benefits and pitfalls of each style.
  • Understand your preferred style of conflict resolution.
  • Apply the six steps to collaborative conflict resolution.
  • Apply techniques to managing emotions during conflict.
  • Discuss the effect that power has on conflict resolution.
  • Implement a strategy for continuous conflict management.

Who Should Attend

This program is a must buy-in for all employees working in an organization where conflict may occur or where stressful client relations may be encountered. It is however, primarily aimed at managers, and team leaders who will have to intervene and rectify or adjudicate in conflict situations.

Methodology

This program will be using problem based learning techniques which involves active class participation with lots of challenging real life cases, role plays, games and exercises.

Module

  • UNDERSTANDING CONFLICT UNDER BUSINESS CONTEXT
    • Conflict Between Business Objectives
    • Conflict Between Profit And Customer Expectations
    • Conflict Between Quality And Quantity
    • Conflict Between Efficiency And Effectiveness
  • TYPES AND AREAS OF CONFLICT
    • Conflict With Self –
      • Cognitive Dissonance (Behavior Conflict With Believes)
      • Cognitive Behavior (Conflict Between Positive And Negative Self-Talk)
      • Emotional Conflict (Conflict Between Rational And Emotions)
    • Conflict With Colleagues
    • Conflict With Bosses
    • Conflict With Sub-Ordinates

Class Activity: Role Play On Emotional Conflict

  • AREAS OF CONFLICT
    • Administrative Works
    • Bureaucracy
    • Conflict With Work Itself
    • Conflict With Work Procedures
    • Interdepartmental Conflicts
    • Conflict With Organization

Class Activity: Brain Storming Session: Most Frequent Occurring Conflict

  • IDENTIFYING CONFLICT STAGES
    • Three Stages Of Conflict
    • Everyday Concerns And Disputes
    • Supporting Policies That Reduces All Stages Of Conflicts

Class Activity: Developing Customized Policies To Deal With Common Conflicts

  • HOW CONFLICT ESCALATES?
    • Small Problems That Leads To Big Problems
    • Work Routine That Create Room For Conflict Escalation
    • Personal Mood And Harsh Words

Class Activity: Misconduct Cases On Conflicts (EA 1955)

  • STYLES OF CONFLICT MANAGEMENT
    • Competing
    • Avoiding
    • Collaborating
    • Accommodating
    • Compromising

Class Activity: Case Analysis: Hindering Factors To Apply Conflict Management

  • EFFECTIVE METHODS OF RESOLVING CONFLICT
    • Information Centered Discussions
    • Establishing Sops For Repeated Problems That Causes Conflict
    • Develop Conflict Management Procedures
    • Emotional Management – Expression Of Facts With Managed Emotions
    • Dealing With The Negative Self-Talk
    • Seek Win-Win Solutions Through Effective Negotiation Skills
    • Seek Third Party Intervention (Why, Who, When, Where, How)
    • Focus On Solutions And Mistakes
    • Apply The Language And Behavior Profile (LAB) Methods To Communicate.

Class Activity: Video On Organizational Conflict: “No To Yes”

  • EMBRACING ORGANIZATIONAL CHANGE WHILE PREVENTING CONFLICT
    • The Impact Of Change
    • The Transition Curve
    • Lewin’s Methods Of Changes
      • Developing And Promoting A Changing Culture
      • Measuring The Success Of Change

Class Activity: Mind Mapping: Conflict Management Plans

  • MANAGING STRESS THAT CAUSES CONFLICT
    • Prioritizing Work
    • Managing Time Effectively By Applying Critical Path Analysis
    • Saying No Assertively
    • Delegation And Conflict

Class Activity: Game Of Trust In Resolving Organizational Conflict

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RM2,600.00 RM1,400.00

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Effective Leadership Techniques For Supervisors , .

Introduction

“The most important resource that supervisors supervise is PEOPLE. If they cannot manage this resource than they are ineffective supervisors”

Most employees are given job designations in which they have the necessary technical skills. For example, an accounts supervisor will have accounting skills and a marketing officer will have marketing skills. These supervisors however will find out that to get the department functioning effectively, technical skills alone are not enough. They have to have people management skills. They find that more than 75% of their job entails supervising and managing their subordinates well to ensure that they are able to assist in fulfilling the roles and functions of the department. This course provides tools for personal improvements

Objective

Upon completion of this program, participants will be able to:

  • Understand the individual’s role and responsibilities in an organization.
  • Realize why managing people effectively and efficiently is a critical factor in the success of any organization
  • Able to know how do people want to be managed
  • Able to differentiate between supervising, managing and leading
  • Able to use people skills
  • Apply EQ and leadership tools
  • Manage and motivate staff to achieve results

Who Should Attend

This course is suitable for supervisors, line leaders or equivalent positions from any industry.

Methodology

Participative and practical – lecture, demonstrations and practical exercises.

Module

  • PERSONAL PERFORMANCE SKILLS (P.P.S)
    • Having The Right Mental Outlook For Better Performance Of A Supervisor
      • The Importance Of Having A Positive Mindset In Their Work And Life.
      • Mindset & Behavior Change And Proven Techniques To Develop Mental Toughness In The New Economy.
    • Effective Communication In The New Century
      • Understanding Types Of Difficult People On The Job
      • Common Pitfalls In Communication
      • Types Of Communication.
      • Techniques And Methods For Effective Communication.
      • Apply Six Thinking Hats To Communicate
    • The Art Of Delegation
      • Top Reason Employees Ask For Help At The Workplace
      • Do I Really Have A Troubled Employee?
      • The Art Of Delegation
    • The Power Of Coaching
      • Coaching For Results – Video & Assessment
      • Principles Of Coaching
      • Assessing Your Coaching Skills
      • Coaching Practical Discussion And Presentation
  • MOTIVATION & TEAM PERFORMANCE SKILLS
    • Principles Of Team Work Managing Workplace Conflicts.
      • Methods To Be A Better Team Player And Team Builder.
      • How To Identify And Form A Successful Team At The Work Place
      • Reasons And Types Of Conflict
      • Methods Of Dealing With Conflict
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RM2,600.00 RM1,400.00

  • Availability: 0 in stock

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