Communication & Interpersonal Skills

50%OFF
“SPEAK UP AND BE HEARD!” – Excellent Business Communication Skills .
 speak-up-and-be-excellent-business-communication-hrdf-trainigs

Objective

  • Practice clear communication and phrases to manage difficult situation at work.
  • Find out solutions to people problems.
  • Projecting self-confident and using gestures to reinforce messages.
  • Understanding root causes and the effects of unresolved conflicts.
  • Realize how others perceive you and improve communication to get the response that you preferred.
  • Create a climate for action: give constructive criticism and positive reinforcement.
  • Initiate positive first impression.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Demonstrate critical and innovative thinking.
  • Display competence in oral, written, and visual communication.
  • Apply communication theories.
  • Show an understanding of opportunities in the field of communication.
  • Use current technology related to the communication field.
  • Respond effectively to cultural communication differences.
  • Communicate ethically.
  • Demonstrate positive group communication exchanges

Who Should Attend

This program is suitable for Non-Executives & Executives

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities.

Module

  • Module 1: Communication @ Workplace
  • Module 2: Importance of Communication
  • Module 3: Presentation & Body Language
  • Module 4: Listening, Observing & Feedback
  • Module 5: Managing Public Relations
  • Module 6: Personal Empowerment & Development
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RM2,600.00 RM1,300.00

  • Availability: 0 in stock
50%OFF
“EXCUSE ME! PARDON ME!” Excellent Customer Service and Relationship Management .
 excuse-me-pardon-me-excellent-customer-service-and-relationship-management-hrdf-trainings

Objective

  • Describe exceptional customer service.
  • Identify the benefits of great customer service.
  • Recognize barriers to the delivery of outstanding customer service.
  • Adapt to specific customer behaviour style.
  • Use techniques for dealing with angry or upset customer.
  • Develop personal action plan to improve customer service skills.
  • Demonstrate how to measure customer satisfaction levels and take corrective action if needed.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Establish the standards and systems that can make every customer feel special – face-to-face, by email or on the telephone.
  • Make a composed and confident first impression on each and every contact.
  • Use personal skills for listening effectively and to enhance understanding.
  • Identify different customer needs and situations.
  • Deal with complex or multi-stage technical problems more effectively.
  • Understand customer expectations and deliver more than you promise.
  • Maintain a positive attitude throughout the day and make every contact appear your most important.
  • Satisfy complainers, calm upset customers and regain confidence and goodwill.
  • Turn problems into opportunities.
  • Identify the direct impact of individual image towards the organization.
  • Improves individual communication internally and externally for the organization.
  • Enhance confidence and influence as a personal and professional development translates into a positive change in attitudes, appearance and actions.

Who Should Attend

This program is suitable for Non-Executives & Executives

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities.

Module

  • Module 1 : All about customers
  • Module 2 : Type of complaints and benefit of complaints
  • Module 3 : Customers needs and loyalty
  • Module 4 : Buildup your professional communication (verbal & non verbal)
  • Module 5 : Telephone and email etiquette skills
  • Module 6 : Personal Empowerment
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RM2,600.00 RM1,300.00

  • Availability: 0 in stock
19%OFF
Amazing Sticky Presentation

RM2,600.00 RM2,100.00

Amazing Sticky Presentation , .
 Amazing-Sticky-Presentation-hrdf-trainings

Introduction:

In a 2 day workshop, you will learn the key techniques and approaches to design the best presentation ever that will engage your audience and leave lasting impressions. To begin, you will learn core concepts to start your journey into the exciting world of Amazing Sticky Presentations.

  • Concept. Expose to Sticky Presentations® approach and understanding how to get from boring to Sticky. Using the ingredients of Stickiness to make presentation design effective.
  • Creating impact with Text. Move away from bullet-points style to create a focus for your audience. Learning the importance of text styling and methods of making text exciting.
  • Using Images for illustration of ideas. Making use of images and storytelling styles to engage the audience in the presentation. How to make simple enhancements to the imported images for a more professional look.
  • Presenting Numbers. How to bring numbers to life without boring your audience with the spreadsheet. Challenging the conventional ways for presenting numbers.
  • Effective content Positioning to achieve balance in slide design. Understanding the Rule of Thirds and other positioning methods that will create interesting perspectives in your presentation visuals.
  • Transitions and Motion Effects. Using selective transitions and motion effects to create an added impact to presentation design. Learn from what others have done in the industry.
  • Design Basics and Delivery. Be aware of the do and don’t in design to ensure your presentations are professional looking. Build confidence in delivering your presentation differently and to fully engage your audience with passion.

How Will You Benefit

At the end of this course the student will:

  • Be able to create presentations that are focused, exciting, and easy to understand.
  • Be energised to think out of the template and move away from the boring bullet points style to develop engaging presentations.
  • Have the ability to design presentations that will produce results.
  • Have higher confidence presenting by ensuring that the right message is designed and crafted into your presentation slides.

Who Should Attend

These workshops are suitable for individuals who want to design presentations that are unique leaving lasting impressions. Anyone from senior executives to customer facing individuals in sales and marketing related functions, manager and team leaders, trainers, heads of departments who need to present either upwards or downwards, and individuals who assists in the development of presentations.

Methodology

The workshop features adult learning styles that is both interactive and engaging.

Participants will benefit from the immediate applications of the concepts learned. The exercises and role play in the workshop encourages out-of-the-box thinking and experimentation of advanced techniques.

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RM2,600.00 RM2,100.00

  • Availability: 0 in stock
54%OFF
Assertive Influencing Communication , .

Introduction

Do you want to handle conversations with ease and confidence? Do you want get results will minimal effort? What if you could just say the word and it was done? What if people looked at you expecting to be led, because you were so trustable and wise?

Communication takes up a major part of any person’s workday. The art of good communication includes a whole host of interaction points like sharing of information, asking for and offering help, coaching team members, working with different departments on a common project, interacting with clients, presenting an idea or product, closing a sale, negotiating with business partners, and so on.

You deal with people professionally and personally every day. Any new skill that improves your communication with your colleagues, boss, clients and your family can have profound effects on your self-esteem, personality and subsequently your productivity. We all know how costly miscommunication can be. The best way to deal with this is to practice the correct communication methods until they become second nature to us.

Fortunately, there has been great progress on discovering and implementing a variety of psychological techniques to enhance our communication with others and even our competitors. These well-tested practical techniques can be applied to everyday situations to enhance their influence on people and know how to handle a variety of complex situations when confronted with.

Practical applications will also be introduced that participants can add to their daily interaction with people. Learn how to use gestures and body language convincingly, utilizing the right words for the best effect, and picking up the “hidden” response signals from others. At the end of the workshop, expect to be equipped with the mindset and skillset to create that quantum leap in communication!

Objective

Upon completion of this program, participants will be able to:

  • Use the right mental attitude to better handle adversities, challenges, rejections and objections.
  • Build instant rapport to get positive results.
  • Distinguish between assertive, aggressive and passive behavior.
  • Communicate effectively to gain commitment without using power, position or status.
  • Enhance confidence and express your ideas assertively and precisely.
  • Identify the psyche of yourself and others and use different communications styles to adapt when needed for better influencing.
  • Listen actively to capture the “unsaid” and build relationship.
  • Empathize to establish trust and communicate effectively.
  • Acquire practical skills to read and interpret body language.
  • Effectively and strategically use convincing body gestures and right words to your advantage.
  • Develop the art of using the right questioning techniques to get better responses or information.
  • Say “No” positively and disagree in such a way that helps the other person understand your stance on the matter without taking it personally.
  • Deliver your potentially negative message and get a good response.
  • Resolve a conflict objectively.
  • Improve the quality of the information exchange and conduct meetings more effectively.

Who Should Attend

This program is suitable for Officer, Executives, Managers, Supervisors and Team Leader.

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module

  • INTRODUCTION & EXPECTATION SETTINGS
    • Workshop Objectives
    • What is Communication & Why Communicate
  • COMMUNICATION STARTS WITH YOU
    • Winning State of Mind
    • The 8 Principles of Success in Communication
    • How Do You Want To Be Seen
    • What Are You Unconsciously Telling Yourself & Others
  • UNDERSTAND MORE FOR EFFECTIVE INTERACTION
    • Understanding Communication Styles and their Impact
    • Working and Communicating with Different Styles
  • EMPATHY & EMOTIONAL INTELLIGENCEThe Effect of Empathy on communication
    • Simple empathic technique to construct sentences based on what you hear from others
  • WHAT IS ASSERTIVENESS?
    • How does assertiveness differ from aggressive or passive behavior
    • How to avoid appearing aggressive, when you want to be assertive
    • Passive-aggressive behavior and how to deal with it
  • THE REAL WORKS OF COMMUNICATION
    • Our Communication Tools
    • Making sense of VAK
    • Using VAK awareness to influence
  • YOU CANNOT NOT COMMUNICATE
    • Understanding Body Language & Voice
    • Using Your Body Language & Voice To Influence
    • Effective Rapport Building
  • YOUR EYES TELL
    • Understanding Eye Patterns
    • Using Eye Patterns to Articulate Your Language of Influence
  • INFLUENCING LANGUAGE PATTERNS
    • Using the Right Words to get Results
    • Positive Intent and positive phrasing
    • Paying Attention To 3 Little Words
  • EFFECTIVE LISTENING
    • What is Listening
    • The impact of the 2 Listening styles
  • COMMUNICATION WITH THE META MODEL
    • What cause misunderstanding
    • How to minimize misunderstanding
  • QUESTIONING TECHNIQUES
    • How to ask the right questions at the right time
    • Differences between open and closed questions and how you can take advantage of each
    • How to seamlessly guide a conversation towards the direction of your choice
  • FEEDBACK THAT MOTIVATES
    • What is Feedback and Criticism – the good and the bad
    • Why Feedback & when to give feedback
    • Steps to Giving and Receiving Positive and Negative Feedback
  • SAYING “NO”
    • Expressing disagreement
    • How to say “No”
  • HANDLING DIFFICULT PEOPLE OR SITUATION
    • Communicating in conflict
    • Improving Working Relationship Using Perceptual Positions
  • MY MAP – MASSIVE ACTION PLAN

 

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RM2,600.00 RM1,200.00

  • Availability: 0 in stock
54%OFF
Becoming A Powerful Communicator With An Amazing Elevator Pitch , .
 becoming-a-powerful-communicator-with-an-amazing-elevator-pitch-hrdf-trainings

Introduction

Positively influence others via an effective communication strategies, based on building relationship and elevator pitch to achieve the desired goals. Experience many ways of elevator business pitch as conversation starters. Increase participants’ motivation level and trust in their communication strengths. Acquire tactful ways of probing to encourage the customer to start talking, product/service benefit elaboration, followed by ‘sell to themselves’ statements. Designed and delivered for maximum learning in an interactive and fun way. Learning modes – Cognitive (knowledge; mental), Psychomotor (skills; physical), Affective (attitude; feelings)

Benefits

Upon completion of the program, participants should be able to develop their knowledge, skill and values and able to achieve the following learning objectives:

  • Engage effective communication skills that leads to increased sales, commitment and support from the internal and external customers
  • Engage in effective elevator business pitch that creates a lasting first impression which opens windows of opportunities
  • Become a trusted advocate and gain customers’ loyalty that results in long term business relationships

Objective

  • Identify the 4 types of communicator
  • Describe the 4 types of people behavior and how to respond specifically
  • Demonstrate the dos and don’ts in communication
  • Be willing to give and receive feedback
  • Develop positive/negative inclined questions accordingly
  • Use various elevator business pitch via communicating knowledge and experiences to convince customers on the product/service value
  • Outline the key factors in the elevator business pitch; what TO say, and what NOT to say; to reach customers at a feelings level
  • Use specific materials and convert to key selling messages via elevator pitch

Who Should Attend

This program can be further customized to cater for various groups of executives, Individual Contributors, People Managers and Manager’s Manager

Methodology

The trainer uses a wide range of practical, enjoyable, tried and tested approaches to bring out the best in you. You’ll find your learning highly interactive, supportive and fun.

Module

  • OVERVIEW OF COMMUNICATION
  • 4 TYPES OF COMMUNICATOR
  • THE 3PS
  • 4 TYPES OF PEOPLE BEHAVIOUR
  • THE ESSENTIAL 3VS
  • THE ART OF LISTENING & PROBING
  • GIVING & RECEIVING FEEDBACK
  • ELEVATOR BUSINESS PITCH
  • CREATING ELEVATOR PITCH
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RM2,600.00 RM1,200.00

  • Availability: 0 in stock
58%OFF
Being A Professional You – Telephone Etiquette and Customer Service , .
 Being-A-Professional-You-Telephone-Etiquette-and-Customer-Service-hrdf-trainings

Introduction:

Presenting a professional image is extremely important for any company who wishes to grow to greater heights. The professional image has to be portrayed at all times; be it face to face or via the telephone. You see…good customer service and effective communication is the core of any successful organization.

In today’s world the telephone is one of the most important tools used to do business in any organization. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. The customer experience that your team creates via the telephone has a profound impact on a customer’s perception of your business – positive AND negative! Delivering the best telephone experience possible is one of the easiest ways to make your customers happy. Without it, all of the money spent on marketing and advertising to gain new customers may be wasted if they go away unhappy, or worse, do not return or do not pass along positive word-of-mouth. Good telephone etiquette and good customer service can turn a first-time customer into a loyal repeat customer.

Most people have the basic telephone etiquette in areas such as answering the phone in a professional manner and greeting the customer. However, many lack the crucial etiquette and speaking and listening skills that set apart profitable and professional organizations.

There are many ways to insure the telephone is being used in the most effective manner possible. In this training, you will acquire several key skills to insure that your telephone manner is working for you and not against you.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand the techniques associated with correct telephone answering techniques.
  • Have confidence in their abilities to process incoming and outgoing calls.
  • Understand what the communications process is all about
  • Develop an insight into behavior choice: passive, aggressive, manipulative, and assertive
  • Have a better positive attitude in delivering good customer service
  • Implement strategies for dealing politely and successfully with discourteous, demanding, or dissatisfied customers/clients
  • Understand the importance of good filling & record keeping
  • Have an effective filling and record keeping system set up for organization

Who Should Attend

All staffs who needs to communicate in a confident, efficient and friendly manner on the telephone and who are dealing with customers.

Methodology

The training workshop will use a range of interactive activities – group and individual exercises, role plays and discussions. There will also be formal inputs of theory and models. The aim is to provide a focus for action that will maximize learning.

“Experiential Learning” method is used and is geared towards effective application of what has been learned in order to maximize the value of the course to both the individual participant and his/her organization.

Module

  • ATTRIBUTES AND RESPONSIBILITIES OF PROFESSIONAL YOU
  • TOOLS OF THE TRADE: THE TELEPHONE
  • THE CRITICAL IMPORTANCE OF VOICE TONE, ACCENTS AND DIALECTS
  • IT’S NOT WHAT YOU SAY…: REPHRASING FOR BETTER RELATIONSHIPS
  • THE GOOD, THE BAD, AND THE UGLY: DEALING WITH CUSTOMERS
  • HANDLING HECTIC SITUATIONS
  • FILLING & RECORD KEEPING
  • THE CLINIC: WHAT WE CAN DO BETTER
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RM2,600.00 RM1,100.00

  • Availability: 0 in stock
58%OFF
Brilliant Communication 101

RM2,600.00 RM1,100.00

Brilliant Communication 101 , .
 Brilliant-Communication-101-hrdf-trainings

Introduction:

Do you want to handle conversations with ease and confidence? Do you want get results will minimal effort? What if you could just say the word and it was done? What if people looked at you expecting to be led, because you were so trustable and wise?

Are your teams struggling with their career goals, and often feel demotivated and left behind when compared to their successful peers? In the quiet moments of reflection, do you have this inner thought that you can do better, that you can be better?

You deal with people professionally and personally everyday. Any new skill that improves your communication with your colleagues, boss, clients and your family can have profound effects on your self-esteem, personality and subsequently your productivity. We all know how costly miscommunication can be. The best way to deal with this is to practice the correct communication methods until they become second nature to us.

A well-bonded team at work can be far more productive than a collection of individuals with no day-to-day emphasis on the success of the team. Fortunately, there has been great progress on discovering and implementing a variety of psychological techniques to enhance our communication with others and even our competitors. These well-tested practical techniques can be applied to everyday situations to enhance their influence on people and know how to handle a variety of complex situations when confronted with.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Emphathize to establish trust and communicate effectively
  • Deliver your potentially negative message or feedback and get a good response
  • Read and interpret body language and gestures while communicating with others

Who Should Attend

  • This course is designed for Managers, Head of Department, Supervisors, Executives, Team Leaders
  • Level for Teams Leader and above

Methodology

This highly interactive workshop is delivered with a combination of training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect:

  • Dynamic presentations
  • Video reviews
  • Individual and dyad work
  • Group brainstorming
  • Practices
  • Activities to foster better understanding
  • Inspirational messages that moves and motivates
  • Behaviour and pattern interventions and On-The-Spot coaching

Module

  • INTRODUCTION & EXPECTATIONS
  • PATTERNING YOURSELF – THE ULTIMATE STRATEGY
  • UNDERSTAND MORE TO ACHIEVE MORE
  • THE REAL WORKS OF COMMUNICATION
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RM2,600.00 RM1,100.00

  • Availability: 0 in stock
54%OFF
Business Communication – Spoken & Writing Skills In English , .
 business-communication-spoken-writing-skills-in-english-hrdf-trainings

Objective

Upon completion of this programme, the participants will be able to:

  • Speak clearly and confidently in face-to-face conversations, and on the telephone
  • Ask questions to get key information and say “NO” politely but firmly
  • Listen actively to really understand the speaker’s needs, and have different ways to ask for an issue to be repeated, to eliminate mis-understanding
  • Articulate the selling points of services and products
  • Write polite, correct, clear and simple emails with a focus on the call to action

Who Should Attend

This course is suitable for those who want to improve their verbal and written business communication. It caters to all levels in your organization.

Methodology

This interactive program will maximize the understanding and learning through lectures, pronunciation practice (includes sing-along sessions to help the participants hear correctly pronounced words by their favourite singers and tongue twisters), role plays, correcting grammar mistakes (sharpens the participants’ understanding of English grammar rule) and discussions.

Module

  • GREETING PEOPLE
  • MIND YOUR GRAMMAR 1
  • ASK FOR INFORMATION
  • MIND YOUR GRAMMAR 2
  • TELEPHONY SKILLS
  • MIND YOUR GRAMMAR 3
  • DESCRIBING YOUR PRODUCTS AND SERVICES
  • WRITE WELL IN ENGLISH
  • WRITE PROFESSIONAL EMAILS
  • COMMONLY CONFUSED WORDS
  • REFINE YOUR COMMUNICATION
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RM2,600.00 RM1,200.00

  • Availability: 0 in stock
35%OFF
Business Communication – Spoken & Writing Skills In English – 1 Day , .
 business-communication-spoken-writing-skills-in-english-hrdf-trainings

Objective

Upon completion of this programme, the participants will be able to:

  • Speak clearly and confidently in face-to-face conversations, and on the telephone
  • Ask questions to get key information and say “NO” politely but firmly
  • Listen actively to really understand the speaker’s needs, and have different ways to ask for an issue to be repeated, to eliminate mis-understanding
  • Articulate the selling points of services and products
  • Write polite, correct, clear and simple emails with a focus on the call to action

Who Should Attend

This course is suitable for those who want to improve their verbal and written business communication. It caters to all levels in your organization.

Methodology

This interactive program will maximize the understanding and learning through lectures, pronunciation practice (includes sing-along sessions to help the participants hear correctly pronounced words by their favourite singers and tongue twisters), role plays, correcting grammar mistakes (sharpens the participants’ understanding of English grammar rule) and discussions.

Module

Module 1 – Greeting people

  • Introduce yourself, others in your group and your company
    • The correct sequence of introductions – senior positions, age, gender etc
  • Job responsibilities
  • Asking For and Giving Permission
    • Polite forms in asking for, and giving Permission
    • Use of Affirmatives and Negatives, in Responding to Requests for Permission
  • Making and Accepting Apologies
    • Expressions of Apology
    • Use correct Social Expressions in Making, Accepting and Rejecting Apologies
    • 4 conditions of a sincere apology
  • Role plays

Module 2 – Mind Your Grammar 1

  • Basic structure of a sentence
  • Subject verb agreement
  • Countable and uncountable nouns
  • 10 rules of spelling the Plural form of Nouns
  • Correct common grammar mistakes

Module 3 – Ask for information

  • What are Open and closed ended questions?
  • When do you use open and closed ended questions?
  • Professional ways to ask for an issue to be repeated, if you did not understand what was said
  • Ask and answer information questions
  • Vocals – intonation
  • How to stress the syllable of a word so that the listener knows whether you mean a noun or a verb
  • Practice pronunciation skills

Module 4 – Mind Your Grammar 2

  • Verbs
    • Irregular
    • Modal (express obligation, ability and possibility)
  • Introduction to English tenses
  • Simple present, simple past, present continuous tense
  • Correct common grammar mistakes

Module 5 – Telephony skills

  • Common phrases and responses on the telephone
  • How your listeners visualize you when they hear your voice
  • Making and modifying appointments
  • Taking & leaving messages
  • How to listen actively

Module 6 – Mind Your Grammar 3

  • Prepositions
  • Conjunctions
  • Adverbs and adjectives
  • How to use “a”, “an” and “the” as these do not exist in the Malay and Chinese languages
  • Nouns and pronouns
  • Correct common grammar mistakes
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RM1,300.00 RM850.00

  • Availability: 0 in stock
58%OFF
Business English Communication @ Work , .
 business-english-communication-at-work-hrdf-trainings

Introduction

There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”

– Dale Carnegie

In today’s competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary.

This course will help you improve your English skills (Spoken & Written) in a business and professional setting.

Objective

  • Use English in a realistic working context
  • Communicate more confidently
  • Apply listening technique before speaking
  • Participate more successfully in business activities
  • Enhance written communication
  • Expand their professional vocabulary
  • Organise ideas and present them in an appropriate manner

Who Should Attend

This program is a must buy-in for Managers , Executives & Non – Executives who wish to improve their Basic English language in a commercial or business context in the shortest time possible.

Level: Executives and above

Methodology

Participative and practical – An interactive and practical approach incorporating group discussions / exercises, presentations and role-plays.

Module

  • COMMUNICATION PROCESS
    • Communications & Perceptions
    • Service Mindset
  • CREATING IMPRESSIONS
    • Listening Techniques
    • Using Your Voice Professionally
    • Body Language
  • BUSINESS VOCABULARY/CHOICE OF WORDS
    • 12 Focus Areas
      • Intro Phrases
      • Topic Change
      • Interrupting
      • Fillers
      • Opinions
      • Advising
      • Questioning/Clarifying
      • Asking
      • Connecting Cause & Consequences
      • Contrasting
      • Stating Purpose
      • Correcting Information
    • Common Confusing Words
  • BUSINESS ACTIVITIES – APPLICATION
    • Business Telephone
    • Greeting Visitors
    • Meetings
    • Negotiations
    • Reporting Progress
  • DRAWING ATTENTION
    • Creating Accurate “Subject Line”
    • Appropriate “Opening Lines”
  • MAKING E-MAILS READABLE
    • Organizing Content
    • Creating Logical Structure
    • Eliminate Wordiness
    • Improve Clarity
    • Using Positive Words
  • COMMON E-MAIL GRAMMAR
    • Grammar Minefield
    • Punctuation Errors
    • Common Words – Usage & Meaning
  • CONCLUSION & ACTION
    • Closing For Action
    • Dealing With Angry/Aggressive Emails
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RM2,600.00 RM1,100.00

  • Availability: 0 in stock
54%OFF
Business Story Telling Workshop

RM2,600.00 RM1,200.00

Business Story Telling Workshop , .

Introduction

Business Storytelling is a pivotal part of marketing, communications and business. Storytelling can and should be used in any business because it can drive loyalty, advocacy, and trust.

This presentation workshop deals with skills of Presentation and Persuasion in the face of complex solutions. It focuses on the bigger picture and helps to engage the audience emotionally which gets the audience excited to buy into your idea.

The Business Storytelling Workshop is an experiential instructor-led workshop designed to help participants to create a compelling message that is clear to their audience and helps them to take action on your ideas. Participants will learn how to put together a message that resonates with the audience and helps them to make decisions. Participants will learn techniques for delivering their message with impact, power and influence.

Objective

  • Business Storytelling is an effective presentation and communication tool, in which ideas and emotions are being transferred and it create an atmosphere of trust.
  • Stories communicate ideas holistically, and is an excellent way of communicating complicated ideas and concepts in an easy-to-understand form.
  • Stories are an excellent vehicle for learning, as true learning requires interest, which is rarely provided in abstract principles and impersonal procedures.
  • Stories are memorable – their messages tend to ‘stick’ and be remembered.
  • Business Storytelling can help to make organizational communication more ‘human’ – not only do they use natural day-to-day language, but they also elicit an emotional response as well as thoughts and actions.

Who Should Attend

Everyone who needs to develop their presentation skills, speak in front of groups or sell ideas to others.

Methodology

This is an experiential workshop where participants will practice and apply what they have learned, hone their presentation skills, self-assess and receive feedback. With built-in time for practice, coaching, and feedback, the participants will refine their own content into a powerful presentation.

Module

  • THE BUSINESS STORYTELLING FOUNDATION
  • BUSINESS STORYTELLING PRESENTATION
  • FIVE: PUTTING IT ALL TOGETHER
  • PRESENTATION PRACTICE AND POLISH
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RM2,600.00 RM1,200.00

  • Availability: 0 in stock
38%OFF
Celebrating The Vital Role Of The Administrative Professional – This Course Is “All About & For You!” , .

Introduction

Today’s administrative professionals do it all! As an integral member of the management team, you’ve got to be a dynamic PR representative, a great problem-solver, a scheduling magician, a savvy communicator, a strategic time administrator — Let us look at exactly how much your hard work, relentless effort and important contributions impact your organization, including its bottom line. The focus is on YOU!

Objective

  • Upon completion of this program, participants will be able to:
    • ‘JUGGLE ELEPHANTS & GET RID OF THE MONKEYS’ –Achieve Results with Time Management
      • Get your most important things done – NOW!
      • To take control of your own personal circus?
      • Chaos? Clutter? Confusion? Get Organized to the Max!
      • Identify and master your Priorities –
      • To direct focus energy and attention to achieve a winning performance
      • Take charge of your Work & Life! – Create positive balance for an enriched life
    • DISCOVER THE ‘SUPERWOMAN’ IN YOU –Create a Professional & Pro-Fashion-able YOU
      • Project a confident personality and a professional appearance that creates positive impressions with people
      • Techniques for preventing negative-self talk or other self-sabotaging behaviors
      • Diversity in interpersonal relations
      • Coexistence applying emotional intelligence
      • Be a smart money manager – Live frugal or prodigal
    • UNDERSTAND WHAT EVERY BODY IS SAYING: Speed Read people & send the right message
      • Tap into the hidden dynamics of verbal and nonverbal communication
      • Reinforce your message with the ‘right’ tone, choice of words, body language
      • Get insight into what others really mean
      • Adapt your communication style to build rapport
    • CREATE CUSTOMER CONNECTIONS
      • Turn customer interactions into ‘Peak’ Experiences of Satisfaction
      • Be in tune with customers’ preferences
      • ‘Service Language’ that creates a wonderful feeling
    • CRITICALLY & CREATIVELY THINK IN PROBLEM SOLVING
      • Thinking process that achieve results
      • Translate good ideas into results and produce action
      • Use Force-Field Analysis and Fish-bone to get to the core of the challenge

Who Should Attend

This program is suitable for Administrative Professional, Office Administrator, Admin Executive, Secretaries and Senior Clerks

Methodology

This unconventional program is structured to be lively and interesting as we learn best in moments of enjoyment. It flows with participants’ needs and wants.

Training methods will include applied behavioral and NLP techniques, video clips, demonstrations, role-plays, games, experiential activities, board- games, exploratory discussions and learning through sharing

Module

  • ‘JUGGLING ELEPHANTS & GETTING RID OF THE MONKEYS’ ACHIEVING RESULTS WITH TIME MANAGEMENT
    • Relevance To The Big Picture – Time Management
    • The Ant Technique: Rediscover The Key To Achieving Results
    • U-Turn To Relook At Methods And Systems:
      • N I N U Matrix
      • Action Program List
      • Work SMARTER – Value Of Plan
      • Manage Action : Plan ‘TO DO’ IT, Do It As Planned
      • Stay Focus On The Output With PDCA
    • Insights Of Seven Time-Wasters
    • Managing Backlogs: What Time, What Plan, What Action
    • KISS To Get Things Done
    • Make Better Use Of Technologies
    • Get On Top Of STRESS With TIME OUT
  • DISCOVERING THE ‘SUPERWOMAN’ IN YOU–CREATING THE PROFESSIONAL & PRO FASHION-ABLE YOU: PRESENTING YOU AT YOUR PERSONAL BEST
    • Creating Lasting First Impressions Anywhere, Anytime, Anyplace
    • Mastering And Using The 3V’s To Your Advantage
    • Image Management 3A’s – Uses And Advantages
    • Tips And Tricks On Being A Professional
    • Living Up To Your Brand & Image
    • The Key Components Of A Winning Image
  • PROFESSIONAL VS PRO-FASHION-ABLE! PROFESSIONAL
    • Professionals Look & Play Thy Part!
    • Appropriate Style & Substance
    • Dressing For Your Office Culture – Trendy Vs Appropriateness
    • Fashion Faux Pas & Image Destroyers
    • Authority Dressing Guidelines
  • DRESS RIGHT LOOK SMART THE 21ST CENTURY WAY!
    • Flexi-Dress! Adapting Your Image To Meet Different Job Roles.
    • Unlocking The Colours Of Fortune
    • Attention To Detail
    • Working Your Way Through Colour Personalities
    • Accessories Magic
  • UNDERSTAND WHAT EVERY BODY IS SAYING: SPEED READ PEOPLE & SEND THE RIGHT MESSAGE
    • How To Get The Most From Interpersonal Interactions When You Tap Into The Hidden Dynamics Of Non-Verbal Communication?
    • Discover Why Some People Seem To Get Cooperation Easily – While Others Encounter Resistance
    • How To Reinforce Message With The ‘Right’ Tone, Choice Of Words, Body Language And Etc.
    • What Has Personality Got To Do With It?
  • CREATING CUSTOMER CONNECTIONS: EARN YOUR EXCEPTIONAL SERVICE ANGLE BADGE
    • Psychological Techniques That Turn Customer Interactions Into ‘Peak Experiences’
    • How To Connect In 60 Seconds Flat!
    • What Is The ‘Service Language’ That Makes Customers Feel Great
    • Communicate With Impact – Without Upsetting Customers
  • CRITICAL & CREATIVE THINKING IN PROBLEM SOLVING
    • How To Solve Challenges And Problems Systematically Or Creatively
    • What High Achievers Do To Achieve Results
    • Blend Logic, Intuition, And Creativity To Translate Good Ideas Into Results And Produce Action
Learn More

RM1,300.00 RM800.00

  • Availability: 0 in stock

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