INTRODUCTION

Performance management is about creating a culture that encourages the continuous improvement of business processes and of individuals’ skills, behavior and contributions.

Traditionally, performance appraisals were conducted annually to review past actions and behaviour, assess the level of an individual’s performance, and agree further actions to improve performance and/or address development needs. Recent debate has highlighted several deficiencies in annual performance reviews

Because performance appraisal is usually carried out by line managers rather than HR professionals, it’s important that they understand their role in managing performance and how performance appraisal contributes to the overall aims of performance management.

GlobKaizen emphasizes the importance of a positive relationship between individuals and line managers. Thus, when implemented sensitively, the performance appraisal is an important vehicle in developing and maintaining this relationship.

How Will You Benefit

Participants will be able to explore information on managing performance, performance measurement, poor performance, performance indicators, objective setting, SMART objectives, performance improvement, performance reviews, performance appraisal, feedback, self-appraisal and team appraisals.

Who Should Attend

This course is suitable for all personnel who are required to measure the performance of their subordinates through periodical performance appraisal.

Methodology

• Psychometric Assessments
• Colored Brain Interactive Games/Role Plays
• Case Studies / DVDs
• Team Dynamics

Module

• THE PERFORMANCE APPRAISAL
• APPROACHES TO PERFORMANCE APPRAISALS
• PERFORMANCE REVIEW
• THE APPRAISAL SKILLS
• THE APPRAISAL FORMS / SYSTEMS

Introduction

Managing employees’ performance goes beyond an appraisal software system. Its objective is to focus on appropriating fair and just appraisal system, managing poorer performers and building people talent that directly impacting organisational growth and achieving targeted results.

How Will You Benefit

At the end of the training program, participants will be able to:

• Understand the concept of performance management system
• Be empowered with effective appraisal techniques
• Harness the importance of managing people beyond a software system
• Gain insights into managing, monitoring and motivating all level of performers poor performers to build effective team

Who Should Attend

This course is suitable for all levels of employees who have direct or indirect reporting staff

Methodology

This program is essentially participative. There will be 40% theory learning 60% workshop, Case studies and role play and Group discussion and presentation

Module

• UNDERSTANDING PERFORMANCE MANAGEMENT AND PERFORMANCE
• APPRAISAL
• THE ROLE OF LEADERS IN PERFORMANCE MANAGEMENT
• PERFORMANCE APPRAISAL 101
• WHAT HAPPENS AFTER THE APPRAISAL?

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Knowing the latest revision and compliance requirements of the EPF Act and Socso Act.
• Have a clearer understanding of employer’s responsibilities on the new tax ruling, new scheduler tax deduction and generating of the new EA format arising from the 2009 Budget announcement

Who Should Attend

• Human Resources or Payroll Managers, Executives, Supervisors, Officers, Assistants and all personnel involved in handling human resources matters and salary administration and benefits
• Level for Officers and above

Methodology

This course will be conducted via lectures, case studies and exercises

Module

• INTRODUCTION
• EMPLOYEE PROVIDENT FUND (CRITICAL TOPICS WITH BM TRANSLATION)
• SOCSO (CRITICAL TOPICS WITH BM TRANSLATION)
• EMPLOYER’S OBLIGATIONS ON EMPLOYEES’ TAX DEDUCTION (CRITICAL TOPICS WITH BM TRANSLATION)
• CASE STUDIES
• COMPETENCY EXERCISES
• QUESTIONS AND ANSWERS

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Avoid unnecessary and costly litigation at the Labour Court and Industrial Court
• Know the statutory and inherent rights of Employers and Employees
• Ensure compliance with Employment Contracts by7 employees
• Know the protection against illegal action by employees
• Know the remedies available to Employers against indiscipline and poor performance by employees
• Become aware of their rights under the Law

Who Should Attend

• This course is designed for Managing Directors, General Managers, Directors, Human Resources / Admin / Finance / Factory Personnel who handle human resource management.
• Level: For Managers and above.

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program e.g. Role-plays, group work, video screening, case studies and discussion from individual experience

Module

• THE EMPLOYMENT ACT 1955
• THE INDUSTRIAL RELATIONS ACT 1967
• EMPLOYERS RIGHTS PERTAINING TO TERMINATION OF CONTRACTS
• LEGALITIES PERTAINING TO RETRENCHMENT EXERCISES
• GENERAL PRINCIPLES ENUNCIATION BY THE INDUSTRIAL COURT PERTAINING TO EMPLOYERS RELATIONS
• THE RECOMMENDATIONS OF THE CODE OF CONDUCT FOR INDUSTRIAL HARMONY 1975 ON “TERMINATIONS