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MyFreelys Academy is establish as a “Training and Development” platform, promoting the best practice of Human Resource Management. Aiming to be the leading training academy for Human Resource Management in Malaysia, MyFreelys Academy aims to train more than 5,000 competent HR professionals and practitioners in both the private and public sectors in the next 10 years. The wide array of professional training courses, and public course offered will put MyFreelys Academy at the frontline of the industry as the leading Human Resource Management in the country. This is inline with its founder’s vision & aspiration as to be the professional body authorized to certify HR practitioners in Malaysia one day.

Clients' Testimonials

Developing The High Performance Service Ambassador In The Service Environment

I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.

Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd

2016-11-13T18:49:12+00:00

Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd

I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.

Business Loan Proposal To Banks And Its Computation

I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!

Jolene, DRB Hicom Bhd

2016-11-12T17:09:50+00:00

Jolene, DRB Hicom Bhd

I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!

Understanding, Established and Managing A Comprehensive GST Platform

“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”

Chris Tan, Project Lead for GST Implementation of SMR HR Group

2016-11-12T17:12:20+00:00

Chris Tan, Project Lead for GST Implementation of SMR HR Group

“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”

How to close deals over the phone within 24 hours

I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”

Sherry, training consultant at Team Coach International Sdn Bhd

2016-11-12T17:11:27+00:00

Sherry, training consultant at Team Coach International Sdn Bhd

I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”

How to close deals over the phone within 24 hours

My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.

Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur

2016-11-12T16:48:00+00:00

Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur

My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.

How to close deals over the phone within 24 hours

Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!

Eugene Chew, Sales Manager at Sime Darby.

2016-11-12T17:08:27+00:00

Eugene Chew, Sales Manager at Sime Darby.

Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!

Dress To Success – Projecting A Professional & Confidence Corporate Image

Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks

Jordan Anak Maria of University Pendidikan Sultan Idris

2016-11-13T22:00:30+00:00

Jordan Anak Maria of University Pendidikan Sultan Idris

Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks

Program

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Leadership Essentials – Emotional Intelligience
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Leadership Essentials – Emotional Intelligience

RM1,300.00 RM1,100.00

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Leadership Essentials – Emotional Intelligience ,
 Leadership-Essentials-Emotional-Intelligience-HRDF-Trainings

Introduction:

Emotional Intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimism and pessimism
  • Effectively impact others

Who Should Attend

College & university students, lower and middle management level, entrepreneurs, community leaders

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • GETTING STARTED
  • WHAT IS EMOTIONAL INTELLIGENCE?
  • SKILLS IN EMOTIONAL INTELLIGENCE
  • VERBAL COMMUNICATION SKILLS
  • NON-VERBAL COMMUNICATION SKILLS
  • SOCIAL MANAGEMENT AND RESPONSIBILITY
  • TOOLS TO REGULATE YOUR EMOTIONS\
  • GAINING CONTROL
  • BUSINESS PRACTICES
  • WRAPPING UP
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RM1,300.00 RM1,100.00

  • Availability: in stock
46%OFF
Sales Leadership Mastery Training – The Sales Winners’ Edge!
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Sales Leadership Mastery Training – The Sales Winners’ Edge!

RM1,300.00 RM699.00

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Sales Leadership Mastery Training – The Sales Winners’ Edge! ,
 Sales-Leadership-Mastery-Training-The-Sales-Winners-EdgeEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Ultimately sales is all about persuasion. Sooner or later closing a sale have to be executed face-to-face with the customer. Good training and strategy development sets the seller up for success but even the bestselling skills poorly executed will be ineffective. Good sales executives plan their sales action and do everything right.

Great sales executives have that something extra that sets them apart.

“I call it The Winner’s Edge.”

They know how to build client relationships that deliver more business more often.

This Sales Leadership Mastery Training (SLMT) equips sales executives with the key interpersonal skills to quickly understand customer needs, read behaviour styles and build rapport with ease and confidence.

At the heart of this SLMT is the paradigm that all things being equal people do business with people they like and that all things being not so equal people still do business with people they like.

Success and motivation comes from a sense of accomplishment and knowing that you as the great salesman, “You Can Do IT!”

How Will You Benefit

  • Increased confidence and skills to win more new, repeat and referral business
  • Increased ability to build long term trust-based relationships with clients, referral partners and centres of influence
  • Become more proactive rather than reactive in developing business potential
  • Developed the skills to be able to articulate Company’s value and differentiate from competitors
  • Built a personal (and/or team) sales, communication and advice process and a new culture everyone will be proud of!
  • Confidently close more sales and never have to feel negative about asking clients to buy
  • Proactively identify potential blockages to a sale before they are raised by a client and never have to defend your value by reactively dealing with price or other objections
  • Create a comfortable urgency in clients to take action without ever needing to apply pressure in any way
  • Follow an ethical sales process to be proud of and never have to try uncomfortable or gimmicky sales or closing techniques that challenge your personal/company values and integrity
  • Help potential buyers avoid procrastination and move them away from the world of ‘I need to think about it’
  • Create a positive point of difference that potential clients easily understand and value, and never have to worry about your competitors again
  • Recognize the incremental ‘wins’ that help build momentum for clients to want to buy from you
  • Comfortably and confidently start conversations with potential clients without ever having to fluff around with small talk
  • Remove all the ‘sales target pressure’ from yourself by focusing on the proven contact initiation activities that will result in sales target achievement
  • Develop the skill and confidence to react to the unexpected and never be caught for words or what to say when it’s really important to say something

Who Should Attend

This course is specially designed to Sales Personnel, Sales Executive, and all people who wish to be Super Sales Achiever.

Methodology

  • Real live hands-on with learning by role-play, rehearsals & total participation
  • Participants will learn from each other garnering & gathering of their selling strengths & weaknesses
  • Results proven games & activities to reinforce / apply learning skills
  • Selected video learning to Enhance/ Escalate / Empower learning behaviours

Module

  • 3 POWER SALES QUALITIES
  • “SELL LIKE AN ACE & LIVE LIKE A KING!”
  • “HOW TO CONNECT BUSINESS IN 90SEC OR LESS!”
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RM1,300.00 RM699.00

  • Availability: in stock
35%OFF
The Smart Social Professional
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The Smart Social Professional

RM1,300.00 RM850.00

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The Smart Social Professional ,
 The-Smart-Social-Professional-HRDF-Trainings

Introduction

A must attend course for all individuals that need to look his or her best and to project a confident, successful front at all times. It is full of fascinating information and advice for all who want to have the ‘X’ factor in their lives.

Methodology

Upon completion of this program, participants will be able to:

  • Handle & build social relationships
  • Develop social skills
  • Create the right image and gain respect
  • Develop a personal action plan that will help to make some positive behavioral changes
  • Improve the quality of social awareness and manners

Who Should Attend

This program is suitable for all individuals

METHODOLOGY

This stimulating program will maximize understanding and learning through Brain Friendly Information Sharing, exploratory discussions, visual learning and activity based exercises.

Module

  • INTRODUCTION: THE ROLE OF GOOD MANNERS
    • Why are Good Manners Important?
    • Relationships between Good Manners, Values and Attitudes
  • INSIDE OUT – FROM HEAD TO TOE
    • Make First Impressions: Lasting Impressions
    • What Image Do You Project?
    • Your ‘Image Objectives’
    • Image SWOT Analysis
    • Now & Next
    • Activity: Make-over Exercise
  • CONTEMPORARY SOCIAL BEHAVIOR
    • In Private Watch Your Thoughts; In Your Family Watch Your Temper; In Society Watch Your Tongue”
    • Gender Issues
      • What Is Correct Behavior?
    • Humor
      • Within the Bounds of Good Taste
    • Smoking… & You
      • Misfires in the Smoking ‘Zone’
    • Dining Etiquette
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RM1,300.00 RM850.00

  • Availability: in stock
58%OFF
Time Anger and Stress Management with Colour Theraphy
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Time Anger and Stress Management with Colour Theraphy

RM2,600.00 RM1,100.00

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Time Anger and Stress Management with Colour Theraphy ,
 Time-Anger-and-Stress-Management-with-Colour-Theraphy-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

This 2 days workshop offers a powerful blend of cognitive training in time, anger and stress management using colour therapy relaxation techniques to enhance resilience in the most challenging circumstances. Time is essence, and we always complain the lack of time to complete endless tasks in our lives. The key success towards a great time management is learning how to prioritize, delegate and letting go. Anger is a universal experience. Research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge. It is also much more than a stress management programme. The colour personality principles and colour therapy techniques contribute in effective communication, successful leadership, self-mastery, focus and ability to work effectively with others.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Prioritize effectively and learn the art of delegation
  • Categorize tasks based on importance and relevancy
  • Recognize how anger affects the body, mind, and behavior
  • Control their emotions when faced with other peoples’ anger
  • Learn to break old patterns and replace them with a model for assertive anger
  • Define stress, including its positive and negative aspects
  • Identify different sources of stress in their lives
  • Find out their current stress level
  • Handle workplace stress tactically by using colour therapy
  • Discover their identity colour or personal ‘Life Colour’ and its characteristics
  • Setting life goal with colour

Who Should Attend

This course is suitable for Junior Managers, Executives, Officers, Team / Line Leaders and Supervisors

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities.

Module

  • INTRODUCTION TO STRESS AND ANGER
  • THE ABC MODEL OF STRESS AND ANGER
  • INTRODUCTION TO COLOUR PSYCHOLOGY
  • INTRODUCTION TO COLOUR THERAPY
  • COLOUR THERAPY THROUGH SEVEN SENSES
  • HOW GOOD IS YOUR TIME MANAGEMENT NOW?
  • OBJECTIVES AND GOALS
  • EVALUATE CURRENT USAGE OF TIME
  • ORGANIZING YOUR WORK
  • MANAGING MEETINGS
  • DELEGATION
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RM2,600.00 RM1,100.00

  • Availability: in stock
50%OFF
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Clerical And Administrative Enhancement Skills

RM2,600.00 RM1,300.00

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Clerical And Administrative Enhancement Skills ,

Objective

Upon completion of this program, participants will be able to:

  • Understand the vital communication techniques using NLP approach
  • Apply the NLP techniques as influencing strategies
  • Able to attract others with using the right words and non-verbal cues
  • Able to assist others to remove unwanted habits
  • Apply questioning techniques that provide solutions to the listeners other than the normal advises
  • Use the Time-Line Therapy effectively to remove the emotional troubles that affects the way we judge others

Who Should Attend

This program is a must buy-in for Managers, executives, supervisors or any superiors that needs to communicate and influence workers

Methodology

Lecture, demonstrations and practical exercises.

Module

  • INTRODUCTION TO THE PSYCHOLOGY IN COMMUNICATION
    • What Are The Rules To Follow Before Becoming An Effective Communicator?
    • Applying The Communication Rules Before Initiating The Communicating
  • PROFILING WORKERS USING NLP TOOLS
    • How To Understand People With The Words They Speak?
    • What Are The Different Characters Of People And How They Communicate Differently?
    • Applying Active Listening At Workplace
    • How To Match With People After Listening To Them?
    • How To Adjust Our Written Reply So That It Is Well Accepted By The Receiver?
  • EQ AND ITS INFLUENCE ON COMMUNICATION
    • Emotions: How Does It Work?
    • Assessing The Self-Awareness Of Emotions
    • Techniques To Adjust The Emotions To Suit The Different Profile Of Sub-Ordinates
    • Techniques To Assess How Emotions Affects Leadership Skills
  • DEEP RAPPORT BUILDING WITH WORKERS USING PSYCHOLOGY
    • Sensory Acuity
    • Calibration: Sensory Acuity Exercise
    • How To Gain Rapport By Matching And Mirroring?
    • Practical Exercise On Matching And Mirroring
  • META-MODEL- THE ART OF QUESTIONING TO CHANGE UNWANTED WORK HABITS
    • Questioning Sub-Ordinates Using Meta-Model
    • Questions That Provides Suggestions
    • Questions That Set Target
    • Demo And Exercise On Meta Model
  • PERCEPTUAL POSITIONING – MASTER THE ART OF UNDERSTANDING OTHERS
    • Position One – The Self
    • Position Two – The Other
    • Position Three – The Third Person
    • Practical Exercise On Perceptual Positioning
  • APPLYING DISSOCIATIVE FRAME FOR HANDLING CRITICISM
    • Achieving Emotional Maturity
    • Practical Exercise On Framing
  • REFRAMING AND INTENTION – THE ART OF MAKING THE LISTENER THINK CRITICALLY AND LOGICALLY
    • Chunking Up Reframing Techniques
    • Chunking Down Reframing Techniques
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RM2,600.00 RM1,300.00

  • Availability: in stock
50%OFF
“BUST THE STRESS” Stress Management
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“BUST THE STRESS” Stress Management

RM2,600.00 RM1,300.00

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“BUST THE STRESS” Stress Management
 bust-the-stress-stress-management-hrdf-trainings

Objective

  • Overcoming Work Overload – And Bringing Joy Back Into Life.
  • Understand what stress is so you can quickly target the important sources for early attention.
  • Manage the stress that comes with work overload and how to win back control.
  • Regain control over your time and be more effective and productive in your work.
  • Taking the Stress Out of Working Relationships.
  • Improve your working relationships and learn how to work with powerful people while fairly defending your rights.
  • Learn how to perform well under pressure, relax when under unavoidable stress and eliminate background irritations that contribute to stress levels.
  • From Negative Thinking to Self-Confidence.
  • Develop a positive and self-confident outlook on life by learning to overcome the negative thinking that accompanies, and sometimes even causes, the experience of stress.
  • Finding Real Job Satisfaction.
  • Identify the things that give deep meaning to you at work so you can protect the sense of job fulfilment.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand stress
  • Pin-point the sources of stress in your life
  • Cope with work overload
  • Survive problem jobs
  • Work successfully with powerful people
  • Reduce co-worker and team stress
  • Manage performance stress
  • Reduce stress with rational thinking
  • Build defences against stress, and;
  • Avoid or recover from burnout

Who Should Attend

This program is suitable for Non-Executives & Executives

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities.

Module

  • Module 1: Understand Stress
  • Module 2: What Kill People..is NOT STRESS
  • Module 3: Symptoms of Stress
  • Module 4: Effects of Stress
  • Module 5: Strategy of Stress
  • Module 6: Positive Action
  • Module 7: Work Life Balance
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RM2,600.00 RM1,300.00

  • Availability: in stock
58%OFF
ISO 9001: 2015 QMS and ISO 14001:2015 EMS Process Approach To Internal Auditing Training
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ISO 9001: 2015 QMS and ISO 14001:2015 EMS Process Approach To Internal Auditing Training

RM2,600.00 RM1,100.00

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ISO 9001: 2015 QMS and ISO 14001:2015 EMS Process Approach To Internal Auditing Training ,
 ISO-9001-2015-QMS-and-ISO-14001-2015-EMS-Process-Approach-To-Internal-Auditing-Training-HRDF-Training

Introduction

The new ISO 9001:2015 and ISO 14001:2015 Internal Quality and Environmental Auditing is an independent and objective assurance and consulting activity that is guided by a philosophy of adding value to improve the operations of the organization. Internal Quality and Environmental Auditing is a process by which an organization gains assurance that the risk exposures it faces are understood and managed appropriately in dynamically changing contexts. It assists an organization in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of the organization’s risk management, control, and governance processes.

The essentials of risk based auditing are widening the coverage, tackling some of the non-traditional areas and focusing to help management achieve their objectives. It requires a demonstration of greater knowledge of the business and, more importantly, allows a much broader level of assurance to be given to the organization. This training course may be used in its original presentation format or it may be customized by referring to the degree of business nature.

 How Will You Benefit

This course provides the essential skills and techniques required by ISO 19011 for internal auditors in order for them to perform the Internal Audit in their audit assignment based on the 4-Phase Internal Auditing Model effectively. Here are the learning objectives for the two-day training program; after completing this program, participants will be able to:

  • Understand various key issues of good corporate governance practices
  • Adopt the Process Approach to Internal Auditing in order to develop plans and tools for a successful Internal Audit
  • Integrate Risk-Based internal audit concepts into the current Internal Audit practices to promote the value of the Risk Based Internal Audit
  • Adopt the Process Approach to Internal Auditing in order to carry out an effective Internal Audit
  • Develop audit and identify key risks effectively using risk-based auditing approach
  • Assure risks are correctly assessed and to recommend appropriate risk controls and risk mitigations
  • Evaluate risk management process and review the management of key risks to ensure controls and operations are being monitored
  • Prepare an Internal Audit Report and Findings

Who Should Attend

This course is suitable for Management Representative, Managers, Internal Auditors, Executives, Officers, Engineers and those who has the desires in improving their knowledge in internal auditing.

Methodology

This stimulating program will maximize understanding and learning through lecture, role play, indoor and outdoor group dynamics, discussions and assessment.

Module

  • INTRODUCTION
    • Introduction and Pre-Test
    • Understanding the New Structure of ISO 9001:2015 and ISO 14001:2015
    • Understanding the New Management Principles
    • Understanding the Corporate Governance Requirements
    • The Models of Corporate Governance
  • ISO 9001 AND ISO 14001 ESSENTIAL REQUIREMENTS APPLICATIONS
    • Quality Management Principles
    • Understanding ISO 9001:2015 and ISO 14001:2015 Essential Requirements
    • Cross-examine the ISO 9001:2015 and ISO 14001:2015 Correspondence Requirements
  • STRIVING FOR A SUCCESSFUL INTERNAL AUDITS
    • Development Tool for the Internal Audit
    • Establish the Role of Internal Audit
    • Internal Auditors Selection and Evaluation
    • The overview of a Successful Internal Audit Process
    • Case Study – Identifying the Competencies of an Auditor
  • AUDIT PREPARATION
    • Defining the Audit Scope
    • Requirements Review
    • Mapping Auditing Focus Points
    • Preparing an Effective Audit Checklist
    • The Three Levels of Questionnaires
    • Generic and Specific Questionnaires
    • Conducting a Pre-Audit
    • Case Study – Preparing the Audit Checklist
  • THE AUDIT APPROACH
    • Adopting the Process Approach Model
    • Integrating the Control Risk Self-Assessment into the Process Approach to Auditing
    • Defining an Internal Audit Strategy, Applicable Set Standards, Scope and Objectives
    • Delivering the Internal Audit
  • PERFORMING THE AUDIT (PRACTICAL)
    • The Opening Meeting
    • Interviewing Techniques
    • Leading With Questions Skills
    • Effective Use of Audit Checklist
    • Data Sampling Techniques
    • Handling Difficult Auditees Techniques
    • Mock Audit Role Play
  • REPORTING
    • Identifying Types of Findings
    • Writing An Effective Nonconformance Report
    • Audit Report Preparation
    • Conducting Closing Meeting
    • Assignment Presentation
    • Case Studies – Identifying Types of Audit Findings
  • FOLLOW-UP
    • Understanding the Nonconformity
    • Findings Statements
    • Impact Analysis on Corrective Action Taken
    • Verification of Action Taken
    • Closing the Nonconformity Report
  • WRAP-UP
    • Q&A Session
    • Summary
    • Course Evaluation
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RM2,600.00 RM1,100.00

  • Availability: in stock
62%OFF
PDCA Cycle
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PDCA Cycle

RM2,600.00 RM1,000.00

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PDCA Cycle ,
 PDCA-Cycle-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Those who have been using the ‘PDCA Cycle’ a.k.a. the ‘Deming Cycle’, as their continuous improvement HABITS, know that there are actually 10 simplified steps in the 4 major categories of PLAN, DO, CHECK, & ACTION cycle.

PDCA cycle is the origin to the existence of almost all the quality concept & methodologies which are well known today.

The only difference is that while most of the quality concept and methodologies were made complicated and can only be digested by highly literate employees with high education level, the PDCA Cycle was made to be so simplified that it can be understood and applied by almost all levels of employees who wish to seek continuous improvement.

 How Will You Benefit

At the end of the training program, participants will be able to:

  • Appreciate the simplicity of seeking BIG improvements
  • Have the stress-free and ‘welcoming opportunity/problem’ attitude
  • Transform all problems into OPPORTUNITIES of SAVINGs and LEAPs in Sales & PROFITS
  • Follow all the 10 steps in PDCA easily and fruitfully
  • Be a true ASSET to Organizations as HIGHLY EFFECTIVE PROBLEM SOLVER!

Who Should Attend

Heads of Departments, Managers, Engineers, Executives, Planners, Officers, Supervisors, Line leaders, Associates / Operators, and those who wish to be EFFECTIVE PROBLEM SOLVERS.

Methodology

This program is essentially:

  • Class room spontaneous information / examples
  • Samples of QCC National Champion’s project
  • Group/Individual work
  • Brainstorming Sessions
  • Participative, interactive activities
  • Draws on participants own problems / experience.
  • A blend of training techniques incorporating lectures and experiential learning
  • Language: Bahasa Malaysia & English

Module

  • INTRODUCTION TO LEAN & QUALITY
  • TEAM PROCEEDINGS (P)
  • THEME/PROBLEM SELECTION (P)
  • THEME/PROBLEM DEFINITION (P)
  • THEME/PROBLEM ANALYSIS (P)
  • CORRECTIVE ACTIONS PREVENTIVE ACTIONS (D)
  • CHECKING RESULTS (C)
  • STANDARDIZATION (A)
  • TEAM EVALUATION (A)
  • FUTURE PLANS (A)
  • ACHIEVEMENT (A)
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RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Good Manufacturing Practice (GMP)
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Good Manufacturing Practice (GMP)

RM1,300.00 RM850.00

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Good Manufacturing Practice (GMP)
good-manufacturing-practice-gmp-hrdf-trainings

Introduction

This is a basic one-day training program to make participants aware of the requirements of Good Manufacturing Practice, a pre-requisite program to support the subsequent food safety system. Topics such as how to maintain a clean environment within the factory, knowing the right design and layout for the production floor, easy to clean surface of equipment and utensils, how to ensure workers’ personal hygiene, chemical control, pest control, how to ensure proper storage and distribution of raw materials and finished products, supplier monitoring and control, how to handle product recall, how to maintain product traceability and customer complaint

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Aware of the requirements of Good Manufacturing Practice, a pre-requisite program to support the subsequent food safety system

Who Should Attend

This program is suitable for all levels from top management to general workers

Methodology

This stimulating program will maximize understanding and learning through lectures, discussions, case studies and practical activities

Module

  • INTRODUCTION TO FOOD SAFETY
    • What is GMP?
    • GMP Guidelines
    • Management Responsibilities
  • DEFINITION OF GOOD MANUFACTURING PRACTICE
  • BENEFITS OF GOOD MANUFACTURING PRACTICE
  • MANAGEMENT RESPONSIBILITIES
  • IMPLEMENTING GOOD MANUFACTURING PRACTICE
    • Premise
    • Equipment & Utensils
    • Supplier Control
    • Personnel
    • Cleaning & Sanitation
    • Chemical Control
    • Storage & Distribution
    • Pest Control Program
    • Product Recall & Customer Complaint
  • TYPES OF HAZARDS
  • WORKSHOP
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RM1,300.00 RM850.00

  • Availability: in stock
35%OFF
The Art Of Negotiations Workshop – HOT Selling
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The Art Of Negotiations Workshop – HOT Selling

RM1,300.00 RM850.00

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The Art Of Negotiations Workshop – HOT Selling ,
 The-Art-Of-Negotiations-Workshop-HOT-Selling-HRDF-Trainings

Introduction

Ultimately Negotiations is all about persuasion.

Face 2 Face – Magic of A “Smile!”

Sooner or later closing a Negotiation have to be executed face-to-face with the customer. Good training and strategy development sets the Negotiator up for success but even the Best Negotiations skills poorly executed will be ineffective. Good sales executives plan their actions and do everything right.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • To Complete A Cycle of Negotiation for all Corporate Sales Staff
    • Enhance Negotiations Skills
    • Empower by “Working Extra Mile” e.g. research, compile facts & figures etc
    • “Street Smart” in handling Customers/ “H.O.T. SELLING & Upselling” / Sharpen tools of trade etc
    • STRENTHEN NEGOTIATIONS SKILLS
  • To enable all team Members to Relearn the Basics of Negotiations
  • To enhance Negotiation Skills so as to Elevate their Career
  • To Learn New Skills of “Closings” & to apply them
  • To be Aware that a Sales Negotiator practices & “Walks His / Her Talk!”
  • To realize that Learning Skills of Negotiation is a Growing Curve
  • “Impossible = I’M POSSIBLE!

Who Should Attend

Business Development Manager, Client Account Manager, Senior Clients & Operations Manager

Methodology

This program is essentially participative. There will be group interaction, individual exercise, case studies, role-play, lectures and video/films

Module

  • SHIFT THE MIND SET & EMPOWER ALL CORPORATE SALES TEAM TO ADOPT
  • TACT AND SKILLS IN NEGOTIATIONS & POWER COMMUNICATION
  • RELATIONSHIP SELLING – HOW TO SET “HOT CONVERSATIONS!”
  • SELL LIKE AN ACE & LIVE LIKE A KING!
Learn More

RM1,300.00 RM850.00

  • Availability: in stock
62%OFF
Master Of Sales Strategy With Influencing & Negotiation Skills
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Master Of Sales Strategy With Influencing & Negotiation Skills

RM2,600.00 RM1,000.00

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Master Of Sales Strategy With Influencing & Negotiation Skills ,
 Master-Of-Sales-Strategy-With-Influencing-and-Negotiation-Skills-HRDF-Trainings

Introduction

As a Sales Professional, we may have the tendency to set a higher sales target every year as a challenge for ourselves but such action at times may set us back from revisiting the strategies to capture the market effectively.

In this programme, the participants will develop new and crucial strategies by using the strategies deployed by Sun Tzu and Blue Ocean enabling them to look at areas of the market that is untapped, potential that needs exploring, research into techniques to stay ahead in the market, techniques to generate new leads through networking and most importantly negotiate effectively with their potential clients.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Establish a new business and sales strategy,
  • Develop a Sales Action Plan (SAP)
  • Identify Referral Power Team
  • Design a Negotiation Matrix

Who Should Attend

This program is suitable for Sales Manager and Sales Support or Customer Support Executive

Methodology

This course will be conducted through interactive lectures, activities, PowerPoint presentation, video presentation, role-play, and group discussions

Module

  • STRIVING THROUGH STRATEGIC POSITIONING
  • MANIPULATING STRENGTHS AND WEAKNESSES TO MANEUVER TEAM’S ENERGY
  • INFLUENCING SKILLS
EFFECTIVE NEGOTIATION
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RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
The GRID Principle Towards Excellent Service / Product
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The GRID Principle Towards Excellent Service / Product

RM2,600.00 RM1,000.00

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The GRID Principle Towards Excellent Service / Product ,
 The-GRID-Principle-Towards-Excellent-Service-Product-HRDF-Trainings

Introduction

As the old saying goes, ‘….Entrepreneurs find needs and fill it. Innovators anticipate or create needs and fill it’. Innovation is defined as a new way of doing something or a new stuff that is made useful. It may refer to revolutionary changes in thinking, services, products and processes in particular, plus organization development as a whole. Besides, innovation is also the main route towards differentiation in a service organisation, where it can uphold competitive advantage by creating uniqueness in its services, which is valuable to consumers. This training workshop (through its application of the GRID Principle) serves to provide your workforces with the tools-set, skills-set and/ or behavioural-sets to sustain organisational competitiveness via excellent service/ product.

It sets a platform for your workforce to practice the ‘Rear-View Mirror’ method to generate innovative ideas towards attaining excellent service/ product and to implement the right innovation at the right place

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Describe the ‘soul’ of the new consumer
  • Transform market feedback into improvement initiatives,
  • Establish effective differentiation strategies to build uniqueness in service/ product,
  • Create uncontested market space to make business competition relevant

Who Should Attend

Any crew member who has direct involvement in service/ product development

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Role plays, group work, video screening, case studies and discussion from individual experience

Module

  • UNDERSTAND THE MARKETPLACE – THE ‘SOUL’ OF NEW CONSUMERS
  • THERE IS NO FAILURE IN OUR SERVICES, BUT ONLY CUSTOMER’S FEEDBACK
  • APPLICATION OF DIFFERENTIATION STRATEGY TO SUSTAIN COMPETITIVENESS
  • MAKE OTHER MARKET COMPETITION IRRELEVANT – INNOVATE THROUGH THE ‘BLUE OCEAN’ STRATEGY
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RM2,600.00 RM1,000.00

  • Availability: in stock
54%OFF
Principles Of Marketing
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Principles Of Marketing

RM2,600.00 RM1,200.00

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Principles Of Marketing ,
 Principles-Of-Marketing-HRDF-Trainings

Introduction

This course introduces you to the essentials of marketing (key concepts, methods of analysis, strategies and tactics) critical to managing profitable customer relationships in today’s dynamic and connected environment

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the marketing strategy and elements of marketing analysis (Customer Analysis, Company Analysis & Company Analysis)
  • Understand the marketing mix ranging from product, pricing, and promotion and distribution strategies.
  • Develop framework to evaluate marketing decisions and create successful marketing initiatives
  • Expand their knowledge of the marketing industry while increasing your awareness of the strategic and tactical decisions behind today’s top performing brands

Who Should Attend

  • Those who are new to selling or relatively inexperienced, all executives involved in sales and marketing. Any individual who wishes to improve sales performance, increase his company’s customer base and retain existing customers can benefit from this workshop
  • Level for Executives and above

Methodology

This course will be presented through interactive lecture, group discussion, case study, roll play and games

Module

  • WHAT IS MARKETING
  • CUSTOMER AND MARKET ANALYSIS
  • MARKET SEGMENTATION
  • ANALYZING BUSINESS CAPABILITY
  • VALUE CHAIN ANALYSIS
  • CHOOSING TARGET SEGMENTS
  • STRATEGIC MARKETING PLANNING
  • CUSTOMER SOLUTIONS DEVELOPMENT
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RM2,600.00 RM1,200.00

  • Availability: in stock
54%OFF
How To Formulate A Dynamic Promotional Strategy
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How To Formulate A Dynamic Promotional Strategy

RM2,600.00 RM1,200.00

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How To Formulate A Dynamic Promotional Strategy ,
 How-To-Formulate-A-Dynamic-Promotional-Strategy-HRDF-Trainings

Introduction

Planning and Effective Promotion Strategy provides executives with the essential skills needed for sound promotion planning. This two-day, highly interactive program takes participants through the entire Promotion Planning Process from start to finish. Day 1 focuses on theory, while Day 2 applies the learning from Day 1 through a case study exercise that requires actual plan development and a planning team presentation. This course effectively builds upon key promotion fundamentals and guides attendees through the critical steps necessary for developing a strategically solid plan that meets desired objectives

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Develop strategic promotion planning skills through intensive, “hands-on” case study analyses and a group planning project
  • Gain expertise in effective promotion objective and strategy writing
  • Improve your ability to select the “best” promotion tactic for the need

Who Should Attend

This course is suitable for all managers and executives who responsible for promotional planning, marketing, advertising and promotional, public relations and customer support executives

Methodology

  • Interactive Lectures
  • Case Studies
  • Discussions

Module

  • THE PROMOTION PLANNING PROCESS
  • PROMOTION PLANNING PROCESS AS A MARKETING COMMUNICATIONS STRATEGY
  • PROMOTION TACTICS TO RELATIONSHIPS
  • BUDGETING FOR THE PROMOTIONAL PLAN
  • MEASURING EFFECTIVENESS
  • PROMOTION PLANNING GROUP PROJECT
  • PROMOTION PLAN TEAM PRESENTATIONS

 

Learn More

RM2,600.00 RM1,200.00

  • Availability: in stock
38%OFF
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Social Media Awareness : Marketing With Email And Facebook

RM1,300.00 RM800.00

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Social Media Awareness : Marketing With Email And Facebook ,

Objective

Upon completion of this programme, the participants will be able to :

  • Understand How Social Media Can Be Used Effectively
  • Consider Different Social Media Platforms
  • Know Importance Of Having A Social Media Plan
  • See How Other Businesses Are Using Social Media
  • Know The Importance Of Real Time Reputation Management
  • Introduction To Email Marketing
  • Understand Why Permission Based eMail Marketing Is Important
  • See How eMail Marketing Can Help Improve Customer Relationships And Sales
  • Introduction To Facebook Marketing
  • Consider The Different Objectives For Using Facebook
  • Factors For Using Facebook Responsibly And Effectively

Who Should Attend

This program is suitable for Executives and Managers of Marketing, Mass Communication/ PR and Sales

Methodology

This stimulating program will maximizes the understanding and learning through videos, mini-case studies, presentations and group activities

Module

  • WHAT IS CONSIDERED SOCIAL MEDIA?
  • WHERE HAVE ALL THE MAILS GONE?
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RM1,300.00 RM800.00

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Understanding OSH Management MS 1722:2011 And Compliance Standards Requirement
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Understanding OSH Management MS 1722:2011 And Compliance Standards Requirement

RM2,600.00 RM850.00

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Understanding OSH Management MS 1722:2011 And Compliance Standards Requirement ,
 Understanding-OSH-Management-MS-1722-2011-And-Compliance-Standards-Requirement-HRDF-Trainings

Introduction:

A day program based on understanding the systematic approach to control and improvised organizational, health and safety performance. This program will contribute to the protection of employees from work hazards, injuries, ill health, diseases, near misses and fatalities. By attending this program, organizations are able to comply with legal requirements set out by the Occupational Safety and Health Act 1194 (Act 514), Factory and Machinery Act 1967 (Act 139) and Petroleum (Safety Measures) Act 1984 (Act 302) and their relevant regulations. This program allows participants to identify, utilize and understand their responsibility towards statutory regulations and requirements in Occupational Safety and Health (OSH).

This program ensures that participants understand the overview of OSH and learn “what” causes accidents at the workplace, and learn to identify the root cause for incidents and accidents that occur at the job site. The program is based on the fundamentals of OSH with legislative requirement and learn to create safe system of work in organization. This program is relevant in creating awareness for themselves as well to create an organization par excellence with proactive employees, precise team work and an effective and cohesive work environment to lead in their respective industry. The program creates awareness amongst the participants on the needs to adhere to legal obligations and implement safety and health inspection audit requirements in their workplace

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand their individual responsibility towards Occupational Safety and Health (OSH) MS 1722:2011.
  • Frame out accident preventative measurement with safe system of work
  • Understand the causation, prone of accident in workplace and prevention method through safety and health committee
  • Learn to manage business risk in their organization
  • Understand the provision, requirement, and compliance with Occupational Safety and Health Act 1994 through MS 1722:2011.
  • Create an effective system of control thru safety audit and inspection to accident prevention in organization

Who Should Attend

Managers, supervisors and workers in manufacturing who needs to be aware of OSH management and its requirements at the workplace. All who are nominated by the management to set up the safety committee will have hands-on experience in implementation of the policy

Methodology

Lecture, Role Play, Indoor Group, Dynamics And Discussions

Module

  • WHAT IS OSH?
  • INTRODUCTION AND UNDERSTANDING OSH MANAGEMENT AND OSH AUDIT
  • HOW AN ORGANIZATION MANAGING OSH MANAGEMENT SYSTEM?
  • HOW ORGANIZATION MANAGING HAZARD AND RISK AT WORKPLACE THROUGH AUDIT?
  • COMPARISATION BETWEEN OSHAS 18000 AND MS 1722:2011
  • DISCUSSION / CONDUCTING SAFETY AUDIT AT WORKPLACE
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RM2,600.00 RM850.00

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Basic Occupational First AID, CPR & AED (Customized With Blood Borne Pathogen Module)

RM2,600.00 RM1,000.00

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Basic Occupational First AID, CPR & AED (Customized With Blood Borne Pathogen Module) ,

Introduction

The 2 days Basic Occupational First Aid and CPR Training Course is customized to train the average workers or layperson to become a qualified First Aider. The participants will be taught on basic life support skill such as CPR & Choking and other first aid related topics such as bleedings & wounds, burn & scald, fracture & spinal injuries. The program consists of theory presentation, practical session and life-like simulation (casualty make-up) to equip the participants not only knowledge, but also the skill to handle various emergencies.

Customized Module : Blood Borne Pathogen Training
Blood borne pathogen course is a classroom course that teaches employees how to protect themselves and others from being exposed to blood or blood-containing materials.

The extra module is designed to meet Occupational Safety and Health Administration (OSHA) requirements for blood borne pathogens training when paired with site-specific instruction.

This extra module is designed for anyone with reasonable chance of coming into contact with blood borne pathogens such as first aiders, health and fitness club staff, childcare workers, security guards, maintenance workers, hotel housekeepers, school personnel, tattoo artists and etc

Objective

Upon completion of this programme, the participants will be able to :

  • Perform Basic Life Support Skill such as CPR & Choking
  • Understand the importance of Automated External Defibrillator (AED) to increase survival rate
  • Understand importance of protect themselves from being exposed to blood or blood-containing materials
  • Understand the Usage of Blood Borne spill kit
  • Render First Aid Management for various injuries such as bleeding, burn, shock, fracture, spinal injuries and etc
  • Become a Qualified First Aider & comply with legal provision: Occupational Safety & Health Act 1994

Who Should Attend

This program is suitable for Workplace First Aider, Emergency Response Team (ERT), Safety Managers and Personnel, Safety and Health Committee Members, Engineers / Executive and All levels of workers and interested individuals

Methodology

  • Theory Session
    • Dynamic & Highly Engaging Presentation
    • Interactive and Fun
    • Engaging audio-visual aids; real scene photographs, video clips, multimedia presentation
  • Practical session
    • Hands-on experience
    • Participant-centered
  • Mock-drill session
    • Experiential Learning
    • Scenario based Learning

Module

  • ABOUT DEATH
  • BASIC LIFE SUPPORT (2010 CPR AND ECC GUIDELINES)
  • PRACTICAL – BASIC LIFE SUPPORT
  • FOREIGN BODY AIRWAY OBSTRUCTION (CHOKING)- HEIMLICH MANEUVER
  • BLEEDING AND WOUNDS
  • BLOOD BORNE PATHOGEN
  • SKILL ASSESSMENT
  • SHOCK
  • BURNS AND SCALDS
  • PRACTICAL – DRESSINGS AND BANDAGING
  • PRACTICAL – BONE, MUSCLE AND EXTREMITY INJURIES
  • PRACTICAL – SPINAL INJURIES & PATIENT TRANSPORTATION
  • PATIENT ASSESSMENT
  • MOCK-DRILL AND SKILL ASSESSMENT
  • WRITTEN ASSESSMENT – MULTIPLE CHOICE QUESTIONS
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RM2,600.00 RM1,000.00

  • Availability: in stock
50%OFF
Microsoft Outlook 2010 Intermediate
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Microsoft Outlook 2010 Intermediate

RM2,600.00 RM1,300.00

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Microsoft Outlook 2010 Intermediate ,
 Microsoft-Outlook-2010-Intermediate-2-Days-HRDF-Trainings

Objective

At the end of this course, participants will be able to:

  • Manage folder in Outlook
  • Use the favorites list
  • Use search folder
  • Create Simple rule to move messages
  • Use quick steps command
  • Setup categories
  • Manage junk email
  • Configure RSS Feeds
  • Set up an Exchange Mailbox
  • Set Permissions on Your Mailbox
  • Configure Delegate Access

Prerequisites

Basic knowledge of Windows is essential with the following pre-requisites:

  • Have attended Microsoft Outlook – Foundation Level; OR
  • Able to maneuver with the mouse – Point, Click, Drag and Double Click
  • Able to switch between task applications
  • Able to send and receive emails
  • Able to reply and forward emails
  • Able to add, open, preview and save attachments
  • Able to use the draft folder
  • Able to create and edit contacts
  • Able to create and edit appointments
  • Able to create and edit tasks
  • Able to create and edit notes
  • Able to arrange and organize emails, task and notes

Who Should Attend

Clerks, Officers, Supervisors, Administrators, Executives, Managers and all personnel involved in Outlook.

Methodology

This stimulating program will maximizes the understanding and learning through Classroom lecture, Group activities, Group discussion & presentation, Group pilot project, Case study and Pre and post test

Module

  • ORGANIZING YOUR E-MAIL, PART ONE
    • Lesson 1.1: Managing Folders
      • Creating Folders
      • Renaming Folders
      • Moving Folders
      • Deleting Folders
      • Moving Messages to Folders
    • Lesson 1.2: Using the Favorites List
      • Adding Folders to the Favorites List
      • Reordering Favorite Folders
      • Removing a Folder from Favorites
      • Expanding and Collapsing the Favorites List
      • Enabling and Disabling the Favorites List
    • Lesson 1.3: Using Search Folders
      • Creating Default Search Folders
      • Creating Custom Search Folders
      • Using Search Folders
      • Modifying Search Folders
    • Lesson 1.4: Searching in Outlook
      • Using the Search Box
      • About the Search Tools Tab
      • Setting Search Options
      • Searching for Contacts
      • Filtering E-mail
  • ORGANIZING YOUR E-MAIL, PART TWO
    • Lesson 2.1: Using Rules and Cleanup Tools
      • Creating a Simple Rule
      • Modifying Rules
      • Using the Rules and Alerts Wizard
      • Marking a Message for Follow-Up
      • Cleaning up a Folder or Conversation
    • Lesson 2.2: Using Quick Steps
      • Using Quick Steps
      • Creating Quick Steps
      • Managing Quick Steps
      • Resetting Quick Steps
    • Lesson 2.3: Configuring Categories
      • Setting up Categories
      • Assigning a Category to an Item
      • About Quick Click
      • Upgrading Categories
      • Using Categories in a View
      • Creating Category Search Folders
    • Lesson 2.4: Managing Junk Mail
      • Using the Junk E-Mail Filter
      • Receiving Junk Mail
      • About the Phishing Filter
      • About Automatic Downloads
      • Managing Blocked and Safe Senders Lists
  • A WORD PRIMER
    • Lesson 3.1: Basic Text Tools
      • Cutting, Copying, and Pasting Text
      • Using the Office Clipboard
      • Using Find and Replace
      • Checking Your Spelling
    • Lesson 3.2: Formatting Text
      • Changing Font Face, Size, and Color
      • Applying Text Effects
      • Highlighting Text
      • Changing Text’s Case
      • Using the Font Dialog
      • Clearing Formatting
    • Lesson 3.3: Applying Advanced Text Effects
      • Using the Format Painter
      • Applying a Quick Style
      • Changing the Style Set
      • Using Themes
      • Understanding Mail Formats
    • Lesson 3.4: Formatting Paragraphs
      • Aligning and Justifying Text
      • Indenting a Paragraph
      • Changing Paragraph Spacing
      • Creating a Bulleted, Numbered, or Multilevel List
      • Adding Borders and Shading
      • Using the Borders and Shading Dialog
    • Lesson 3.5: Adding Word Elements, Part One
      • Adding Tables
      • Adding Pictures and Clip Art
      • Adding Screenshots
      • Adding Shapes
      • Step-By-Step
      • Skill Sharpener
    • Lesson 3.6: Adding Word Elements, Part Two
      • Adding Text Boxes
      • Adding WordArt
      • Adding SmartArt
      • Adding Charts
  • UNDERSTANDING E-MAIL ACCOUNTS
    • Lesson 4.1: Setting up a Basic E-Mail Account
      • Overview of E-mail Account Types
      • Setting up a POP3, IMAP, or HTTP E-mail Account
      • Using Your Mailbox
      • Understanding the Send/Receive Tab
      • Setting Send/Receive Options
    • Lesson 4.2: Configuring SMS Accounts
      • Setting up a Mobile Service Account
      • Viewing Text Messages
      • Creating a Text Message
      • Removing the Account
    • Lesson 4.3: Configuring RSS Feeds
      • Setting up an RSS Feed in Outlook
      • Setting up an RSS Feed with Internet Explorer
      • Reading and Managing Feed Items
      • Sharing a Feed with a Friend
      • Removing an RSS Feed
      • Getting Help with RSS Feeds
  • MICROSOFT EXCHANGE SERVER
    • Lesson 5.1: About Microsoft Exchange Server
      • Understanding Microsoft Exchange Server
      • Setting up an Exchange Mailbox
      • How an Exchange Mailbox Works
      • Supported Versions of Exchange Server with Outlook 2010
      • About Outlook Web Access
    • Lesson 5.2: Managing Your Mailbox
      • Setting Permissions on Your Mailbox
      • Configuring Delegate Access
      • Viewing Another User’s Mailbox
      • Setting up the Out of Office Assistant
      • Using the Global Address Book
    • Lesson 5.3: Managing Tasks and E-mail Messages
      • Recovering Deleted Items
      • Recalling Messages
      • Sending a Task Sharing Request
      • Responding to a Task Sharing Request
      • Viewing Another User’s Tasks
    • Lesson 5.4: Managing Your Calendar
      • Sharing a Calendar
      • Responding to a Calendar Sharing Request
      • Viewing Another User’s Calendar
      • Using Schedule View
    • Lesson 5.5: Scheduling Meetings with Exchange Server
      • Scheduling a Meeting
      • Using the Scheduling Assistant
      • Responding to a Meeting Request
      • Tracking Responses
      • Adding and Removing Attendees
      • Contacting Attendees
      • Cancelling a Meeting
Learn More

RM2,600.00 RM1,300.00

  • Availability: in stock
35%OFF
Microsoft Outlook 2013 Foundation
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Microsoft Outlook 2013 Foundation

RM1,300.00 RM850.00

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Microsoft Outlook 2013 Foundation ,
 Microsoft-Outlook-2013-Foundation-HRDF-Trainings

Objective

At the end of this course, participants will be able to:

  • Open, Reply, Forward and Delete emails
  • Create new emails
  • Perform spelling check in an email message
  • Create new Contacts
  • Change the Contact View
  • Create Contact Group

Prerequisites

Basic knowledge of Windows is essential with the following pre-requisites:

  • Able to maneuver with the mouse – Point, Click, Drag and Double Click
  • Able to configure the desktop
  • Able to use the Control Panel
  • Able to move and re-size Application Windows
  • Able to switch between task applications

Who Should Attend

Clerks, Officers, Supervisors, Administrators, Executives, Managers and all personnel involved in Outlook.

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Module

  • STARTING OUT
    • Lesson 1.1: Getting Started
      • What is Microsoft Office Outlook 2010?
      • What’s New in Microsoft Office Outlook 2010?
      • Starting Outlook
      • The Outlook Interface
      • About the Notification Icon
      • Closing Outlook
    • Lesson 1.2: Receiving E-Mail
      • Types of E-Mail Accounts
      • Setting up an E-Mail Account
      • Modifying E-Mail Account Settings
      • Sending and Receiving E-Mail
    • Lesson 1.3: Working with E-Mail Messages
      • About Outlook Folders
      • Opening Messages
      • Editing Messages
      • Deleting Messages
    • Lesson 1.4: Printing E-Mail Messages
      • Print Commands
      • Choosing Print Options
      • Choosing a Print Preview View
      • Navigating Through Print Preview
  • UNDERSTANDING AND CUSTOMIZING THE OUTLOOK INTERFACE
    • Lesson 2.1: Getting Acquainted
      • Using the File Menu (Backstage View)
      • Using the Status Bar
      • Using the Mini Toolbar
      • Using Dialog Boxes
      • Using Right-Click Menus
      • Keyboard Shortcuts
    • Lesson 2.2: The Quick Access Toolbar
      • Using the Quick Access Toolbar
      • Adding and Removing Buttons
      • Moving the Quick Access Toolbar
      • Customizing the Toolbar
  • TAB OVERVIEW (MAIL INTERFACE)
    • Lesson 3.1: The Home Tab
      • New Commands
      • Delete Commands
      • Respond Commands
      • Quick Steps Commands
      • Move Commands
      • Tags Commands
      • Find Commands
  • SENDING E-MAIL
    • Lesson 4.1: Composing E-Mail
      • Creating a New Message
      • Adding Recipients
      • Typing a Subject Line
      • Creating Your Message
    • Lesson 4.2: Answering Mail
      • Replying to Messages
      • Forwarding Messages
      • Opening and Saving Attachments
      • Using the Attachment Previewer
    • Lesson 4.3: Doing More with E-Mail
      • Adding Attachments
      • Creating Hyperlinks
      • Attaching Outlook Items
      • Using Themes
    • Lesson 4.4: Using the Drafts Folder
      • Opening the Drafts Folder
      • Saving a Message as a Draft
      • Opening and Editing a Draft
      • Sending a Draft
      • Deleting a Draft
  • INFORMATION MANAGEMENT
    • Lesson 5.1: The Calendar
      • Opening the Calendar
      • Understanding the Home Tab
      • Understanding the Calendar Tools Tab
      • Creating and Editing Appointments
      • Using the Daily Task List
      • Using the Calendar Navigation Pane
      • Customizing Calendar Views
    • Lesson 5.2: The Contacts Folder
      • Opening the Contacts Folder
      • Understanding the Home Tab
      • Creating a New Contact
      • Editing Contacts
      • Using the Contacts Navigation Pane
      • Customizing Contacts Views
Learn More

RM1,300.00 RM850.00

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58%OFF
Effective Communication Skills With 6 Thinking Hats
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Effective Communication Skills With 6 Thinking Hats

RM2,600.00 RM1,100.00

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Effective Communication Skills With 6 Thinking Hats ,
 Effective-Communication-Skills-With-6-Thinking-Hats-hrdf-trainings

Introduction:

Learn why successful work relationships help build successful careers that motivate!

In today’s complex business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and being willing to accept these differences as a positive force within an organization. And it all starts with you. This program will motivate you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How Will You Benefit

To help the participants to:-

  • Understand the importance of Communication
  • Learn to communicate with a purpose
  • Develop the ability to manage meetings with 6 Thinking Hats
  • Apply active listening skills
  • Learn to communicate using different styles of communication

Who Should Attend

This course is suitable for managers, team leaders and supervisors who want to maximize their positive impact on others.

Methodology

This stimulating program will maximize understanding and learning through demonstrations, role plays, group workshops and presentations and self-assessment.

Module

  • INTRODUCTION TO COMMUNICATION
    • Establish a Holistic Approach to the Term “Communication”
    • The Communication Model
    • Filter in Communication that can Affect Outcomes
  • COMMUNICATING WITH PURPOSE
    • Passive vs. Aggressive vs. Assertive Behavior – the Choice of Words make All the Difference.
    • Managing Conflicts Successfully – “Make it Safe”
  • TURNING MEETINGS TO ACTION ORIENTED AVENUES (6 THINKING HATS)
    • Using Different Hats for Different Situations – Six Thinking Hats by Edward De Bono
    • Appreciating Other People’s Hats
    • Making People Feel Appreciated to Get Commitment
    • Making People Accountable by Stressing the Importance to All Stakeholders
  • COMMUNICATION STYLES PROFILING
    • Identifying 4 Types of Communication Styles
    • Changing Styles to Suit Other People’s Communication Style to Influence Them
  • LISTENING SKILLS
    • Common Pitfalls of Poor Listening
    • Listening With the Intent to Understand
    • Verbal Listening Strategies
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RM2,600.00 RM1,100.00

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Customer Focus
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Customer Focus

RM2,600.00 RM1,100.00

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Customer Focus ,
 Customer-Focus-HRDF-Trainings

Introduction:

Designed for anyone involved in delivering excellence in customer service. Our approach is to balance a strong process with the mindset, skills and behaviors that produce outstanding results. Everything we do is participative and interactive. There will be work in pairs, small group work, role plays and exercises designed to stimulate, challenge and develop people’s knowledge and skills.

Delivering the WOW!

  • How Focused Are You On Your Customers Requirements?
  • What Is The Value Of One Customer To You?
  • How Well Are You Doing In Delivering Service Excellence?

How Will You Benefit

At the end of the programme you will be able to:

  • Understand and implement the Model of Service Excellence.
  • Demonstrate the delivery of service excellence.
  • Highlight the key elements of service excellence that make the difference.
  • Build rapport and overcome the barriers that prevent it.
  • Develop your verbal & written communication with customers.

Who Should Attend

This program is suitable for Marketing and Sales Professionals. Level for Marketing and above

Methodology

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamental Neuro Linguistic Programming with Action Learning to create an environment where participants will be fully engaged on both conscious and subconscious level.

Training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

Module

  • INTRODUCTION & WELCOME PROGRAMME OBJECTIVES
  • CUSTOMER CENTERED DIFFERENT CENTERS
  • BUILDING RAPPORT & TRUST
  • CUSTOMER NEEDS & EXPECTATIONS
  • SERVICE DELIVERY
  • EMAIL WRITING
  • PUTTING IT TOGETHER
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RM2,600.00 RM1,100.00

  • Availability: in stock
42%OFF
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Communicate! Learn Powerful Communication Skills To Connect And To Influence – People

RM2,600.00 RM1,500.00

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Communicate! Learn Powerful Communication Skills To Connect And To Influence – People ,

Introduction

Communication is at the heart of everything we do in business, yet poor communication is a huge problem for business and individuals – causing low morale, poor performance and high staff turnover.

Success in people management depends on your ability to communicate effectively. This course shares with you the practical understanding of the skills, concepts and structures that are important for building working and business relationships.

“If you want to win a man to your cause, first convince him that you are his sincere friend.” – Abraham Lincoln

Introduction: ‘Communication is the Heart of Everything’

Objective

  • Upon completion of this programme, the participants will be able to :
    • Understand the process of communication in handling people
    • Choose appropriate spoken and written methods for communicating with individuals or groups
    • Create positive working relationship – using different communication styles
    • Use your knowledge of the communication process to make orders and instructions more acceptable to people
    • Project positive nonverbal communication
    • Be an active listener
    • Get what you want in negotiation
    • Use body language to build rapport with anyone
    • Modify your communication style to suit the other person when you motivate, compliment, counsel, correct and delegate

Who Should Attend

This program is suitable for Executives, Managers and Supervisors

Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through Interactive & Jigsaw Learning, Exploratory Discussions, Practice Exercises, Fun-Learning Activities

Module

  • LAY FIRM FOUNDATIONS
  • LOOK OUT– BODY BASICS
  • COMMUNICATION INSIDE A TEAM
  • DEALING AT A DISTANCE
  • COMMUNICATING IN DIFFICULT SITUATIONS
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RM2,600.00 RM1,500.00

  • Availability: in stock
52%OFF
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Non-Negotiator’s Negotiation

RM2,600.00 RM1,250.00

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Non-Negotiator’s Negotiation

Introduction

This is a program that allows you to strengthen your negotiation skills in different situations. Negotiation is all about getting others to buy your opinion and we don’t mean it is sales alone. It could be situations where you want to influence your supplier or your colleagues to buy your ideas and suggestions or removing yourself from an unpleasant situation.

Objective

Upon completion of this programme, the participants will be able to:

  • Apply the skills required to be a competent negotiator at all levels
  • Use important negotiation concepts and strategies for their role in the organization
  • Develop negotiation power and to become more influential in different business and social networking

Who Should Attend

This program is suitable for Directors, Purchasing Managers, Sales & Marketing, Government Officers, Lawyers, Business Investors, Managers and those who have to influence and negotiate with others in the program of the work and to resolve issues

  • For Executives and above.

Methodology

This stimulating program will maximize understanding and learning through Multimedia Presentation, Hands-on Demo, Personal Reflection, Role Playing and Q&A Session.

Module

WHAT IS NEGOTIATION?

  • The Five Stages Of The Negotiation Process
  • Negotiation Operating Principles
  • Developing Negotiation Strategies

DIFFERENCES BETWEEN NEEDS & WANTS

  • Importance Of Developing & Prioritizing Needs
  • Defining The Negotiation Parameters
  • Matching Entry & Exit Points In Negotiations

LEVERAGING QUESTIONING & LISTENING SKILLS IN NEGOTIATIONS

  • How To Gain Access Into Your Audience Mental Decision-Making Process
  • Giving & Receiving Signals During Negotiations
  • Striking Deals With Conditions Attached

UNDERSTANDING THE DIFFERENT NEGOTIATION TECHNIQUES

  • Identifying The Different Negotiators Around
  • Win-Win And Win-Lose Approaches Or Outcomes
  • Impact Of Negotiation

HOW TO SPOT AUDIENCE’S TACTICS, TRICKS AND THREATS

  • Overcome Difficult Negotiations
  • Understanding Non-Negotiable Items
  • Closing Negotiations – When And How?
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RM2,600.00 RM1,250.00

  • Availability: in stock
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7 Steps Approach To Reduction Of Unplanned Breakdown
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7 Steps Approach To Reduction Of Unplanned Breakdown

RM1,300.00 RM850.00

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7 Steps Approach To Reduction Of Unplanned Breakdown ,
 7-Steps-Approach-To-Reduction-Of-Unplanned-Breakdown-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Equipment breakdowns are usually very expensive to fix and also result in substantial opportunity costs due to equipment/ facility downtime. A proactive planned maintenance program can be very effective in reducing such unplanned breakdowns. Moreover it will also ensure a larger life cycle of your machines. So the gain is in reducing costs as well as increase in productivity.

Many deferent kinds of related problems can arise with the equipment, machines, and installations on the factory floor:

Unplanned minor stoppages (3 minutes or less) that disrupt production.

Unplanned medium stoppages (4 to 30 minutes) and Major stoppages (more than 30 minutes) that halt production.

Waste from stoppages for Pre-setup, parts replacement, or maladjustments during setup and changeover

Stoppages to replace tooling

Waste from rework, defects, or poor yield

Waste from machines and equipment standing idle due to shortage of parts

Waste from lines disrupted by employee absences.

These 7 types of wastes are all important, but from the view point of maintenance, the most important kind of waste is defects due to equipment problems. This training is about finding ways to eliminate these wastes quickly and reduce the unplanned breakdown

 How Will You Benefit

  • Developing techniques of Current Condition Study
  • Line Problem Summary
  • Analyzing Minor Stoppages Mechanisms and Their Causes
  • Forming Clear Picture of Phenomenon, Mechanisms, and Causes
  • Setting up an Instant Maintenance System
  • Providing Support for Autonomous Maintenance Activities
  • Creating Instant Maintenance Manuals and Demonstration Techniques to Achieve Three Minutes or Less (world-class standard) Recovery Time of Equipment Stoppages

Who Should Attend

This course is suitable for all personnel that are responsible to solve operational issues and response to (internal & external) customer complaints,

  • Maintenance Manager, Engineers and Senior Technicians
  • Engineering Managers, Engineers and Executives.
  • Industrial/Process Managers and Engineers
  • R & D Managers, Engineers and Executives
  • Any Non-technical Personal who because of the nature of work, are involved or are interested to more about modern equipment maintenance.

Methodology

For each of the topic covered, the participants are introduced with fundamental concepts and immediately follow-up with related learning activity to facilitate learning. In such, participants are required to perform the tasks through group activity discussion and analysis in a work-relate simulated situation to demonstrate the learning topic outcome.

Module

  • INTRODUCTION TO EQUIPMENT WASTES AND INSTANT MAINTENANCE
  • STUDY CURRENT CONDITIONS
  • SUMMARIZE THE PROBLEMS WITH EACH LINE AND MACHINE
  • ANALYZE MINOR STOPPAGES MECHANISMS & THEIR CAUSES
  • FORM A CLEAR PICTURE OF THE PHENOMENON MECHANISMS, AND CAUSES
  • SET UP AN INSTANT MAINTENANCE SYSTEM 1
  • PROVIDE SUPPORT FOR AUTONO0MOUS MAINTENANCE
  • CREATE INSTANT MAINTENANCE MANUALS AND DEVELOP DEMONSTRATION TECHNIQUES
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RM1,300.00 RM850.00

  • Availability: in stock
52%OFF
Hydraulics and Pneumatics Practices In Industries
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Hydraulics and Pneumatics Practices In Industries

RM2,600.00 RM1,250.00

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Hydraulics and Pneumatics Practices In Industries ,
 Hydraulics-and-Pneumatics-Practices-In-Industries-HRDF-Trainings

How Will You Benefit

After attending this course you will…..

  • Be able to select suitable components in both hydraulic and pneumatic systems.
  • Understand the fundamentals of how to build line diagrams with these components.
  • Acquire tips on installation procedures.
  • be able to trouble-shoot problems faced in these systems
  • Have up-to-date information on the principles, operation, application and maintenance practices of hydraulic and pneumatic systems.

Who Should Attend

  • Build Maintenance Managers, Superintendents, Supervisors and Technicians, Plant Managers, Service Engineers, Supervisors and Technicians who are dealing with the integration of hydraulic and pneumatic systems in their plant.
  • Technical Personnel without engineering and technological background but want to familiar themselves with selection and maintenance practices in both hydraulics and pneumatics systems.

Methodology

A combination of interactive lectures to explain the fundamental principles of hydraulics and pneumatics, for selecting and maintenance works carried out on different types of industrial hydraulic and pneumatic systems for a variety of applications.

Module

  • INTRODUCTION
  • HYDRAULIC SYSTEM
  • PNEUMATICS SYSTEM
  • HYDRAULIC AND PNEUMATIC SYSTEM
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RM2,600.00 RM1,250.00

  • Availability: in stock
42%OFF
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AutoCAD 3D Modelling

RM2,600.00 RM1,500.00

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AutoCAD 3D Modelling ,

Objective

Upon completion of this program, participants will be able to:

  • Provide necessary skills and knowledge on how to use the AUTOCAD, features such as how to create 3D models, primitives, Boolean operations and rendering

Who Should Attend

Anyone who wishes to create his/ her drawings using AUTOCAD. Targeted for personnel in manufacturing, engineering or designing industry

Methodology

This course will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-lay, and group discussions

Module

  • CREATING 3D OBJECTS
    • Viewport Setup
    • Multiple Viewports
    • Understanding 3D Objects
    • Creating 3D Objects
    • Viewing 3D Objects
    • 3D ORBIT
    • DVIEW
    • Shading 3D Objects
    • Coordinate Systems
    • Defining UCS
  • EDITING 3D OBJECTS
    • Aligning Objects
    • Rotating 3D Objects
    • Mirroring 3D Objects
    • Creating 3D Array
  • INTRODUCTION TO SOLID MODELING
    • Creating Solids from Existing 2D Objects – EXTRUDE
    • Creating Extrude using Taper Angle
    • Creating Extrude using Path
    • Creating Solids by Means of Revolution
    • Region and Boundary
  • INTRODUCTION TO SOLID EDITING
    • Creating Composite Solids ( Union, Subtraction and Intersection )
    • Solid Editing using Extrude Faces
    • Solid Editing using Shell
    • Solid Editing using Color Faces
    • Fillet or Chamfer Faces
    • Moving and Coping in 3D
    • Slice and Section 3D
  • PLOTTING ENHANCEMENTS
    • Plotting in AutoCAD – Shaded View
    • Layouts – Multiple Paperspaces
Learn More

RM2,600.00 RM1,500.00

  • Availability: in stock
35%OFF
Business Financial Skills For Non-Financial Executives With Business Simulation ‘Going For Profit’
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Business Financial Skills For Non-Financial Executives With Business Simulation ‘Going For Profit...

RM1,300.00 RM850.00

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Business Financial Skills For Non-Financial Executives With Business Simulation ‘Going For Profit’ ,
 Business-Financial-Skills-For-Non-Financial-Executives-With-Business-Simulation-Going-For-Profit-hrdf-trainings

Introduction:

Most of us flinch when we hear terms like depreciation, cash flow, balance sheet, and budgets. However, these are important concepts to understand if you are going to succeed in today’s business world, particularly as team leads, supervisors, or managers.

How Will You Benefit

What you will learn:

  • Basic finance and financial management
  • The Accounting Cycle
  • Key reports: Income Statement, Balance Sheet, Cash Flow Statement
  • Keeping Score: Chart of Accounts; Single vs. Double Entry Accounting
  • Debits and Credits
  • Financial Analysis Toolbox
  • Identifying High and Low Risk Companies
  • Basics of Budgeting

Upon completion of the training you will be able to…

  • Describe the art of finance and key financial terms
  • Determine your role in company finances
  • Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
  • Explain how a chart of accounts is created
  • Explain single-entry and double-entry bookkeeping
  • Differentiate between debits and credits
  • Identify and analyze important financial data and make financial decisions
  • Determine whether a company is financially high or low risk
  • Explain what budgets are and how to prepare them

Who Should Attend

Managers, Executives, Supervisors, Team leads who have a vague understanding of accounting and finance in business operations. In this competitive and fast-moving, changing business environments – every employee should possess entrepreneur competencies – understanding the dollars and cents of businesses.

Methodology

Guided interactive learning – practical exercises – videos – case studies – examples.

Module

  • GETTING THE FACTS STRAIGHT
  • THE ACCOUNTING CYCLE
  • THE KEY REPORTS
  • KEEPING SCORE
  • DEBITS AND CREDITS
  • YOUR FINANCIAL ANALYSIS TOOLBOX
  • IDENTIFYING HIGH AND LOW RISK COMPANIES
  • IDENTIFYING HIGH AND LOW RISK COMPANIES
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RM1,300.00 RM850.00

  • Availability: in stock
54%OFF
GST Implementation Advisory and Planning On Travel Industry
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GST Implementation Advisory and Planning On Travel Industry

RM2,600.00 RM1,200.00

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GST Implementation Advisory and Planning On Travel Industry ,
 GST-Implementation-Advisory-and-Planning-On-Travel-Industry-hrdf-trainings

How Will You Benefit

Key learning areas covered during this course include:

  • Understand the overview of GST implementation in Malaysia.
  • Prepare the organization for the implementation of GST
  • Evaluate the impact of GST implementation over the business organization
  • Identify major issues related to GST
  • Learn key elements of GST and its mechanism.
  • Implications of GST on businesses.
  • Identify and review business activities in line with GST.
  • Effectively overcome implementation, compliance and enforcement issues.
  • Learn treatment of transitional issues upon implementation of GST.
  • Apply application exercises and case studies on GST that would make easy the understanding of GST in travel industry.

Who Should Attend

This program is suitable for Finance Managers, Accountants and Auditors, General Managers, Management Corporations, Purchasing / Procurement Managers, Operations Managers and Management

Methodology

This stimulating program will maximize understanding and learning through training supported by PowerPoint Presentation, discussion, coaching and examples.

Module

  • FUNDAMENTALS OF GOODS AND SERVICES TAX (GST)
  • ACCOUNTING FOR GST
  • GENERAL PRINCIPLES OF GST FOR TRAVEL INDUSTRY
  • INTRODUCTION TO THE 23 GST CODES RECOMMENDED BY THE CUSTOMS
  • STUDY AND ANALYSIS
  • ANALYSIS THE IMPACT OF GST (SALES, OPERATIONS & PURCHASE)
  • ANALYSIS THE IMPACT OF GST (HUMAN RESOURCES)
  • ANALYSIS THE IMPACT OF GST (ACCOUNTS AND FINANCE)
Learn More

RM2,600.00 RM1,200.00

  • Availability: in stock
62%OFF
Mastering Difficult Accounting Issues
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Mastering Difficult Accounting Issues

RM2,600.00 RM1,000.00

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Mastering Difficult Accounting Issues ,
 Mastering-Difficult-Accounting-Issues-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Able to explain and de-mystify the concept of Deferred Taxation.
  • Deciding criterias when a particular expenditure is a Capex or an Opex.
  • Knowing the tools on how to practically prepare an Operating Expenditure Budget (real life example)
  • The proper and practical way of preparing Capital Expenditure Budget with Payback and NPV analysis (including prioritizing projects).
  • Develop skills of formulating Standard Cost (including use of Bill of Material) in real environment.
  • Understanding fully and de-mystifying accounting entries for Standard costing system (variance journal entries) which is often misunderstood.
  • astering Inventory Accounting and how to manage it practically (Reconciliation templates: real life examples)Understanding practical accounting entries for Hire purchase and Leasing transactions in a company according to Accounting Standard

Who Should Attend

Accountants, Assistant Accountants, Accounting & Finance Executives, Accounts Assistant, Accounts/ Finance clerk, all financial personnel dealing with journal entries

Methodology

This course will be presented through interactive lecture, group discussion, case study, roll play and games

Module

  • DEFERRED TAXATION
  • MASTERING BUDGET : OPERATING EXPENDITURES (OPEX)
  • MASTERING BUDGET: CAPITAL EXPENDITURE ( CAPEX)
  • CASE STUDY: CAPEX EVALUATION AND PROJECT APPRAISAL
  • MASTERING STANDARD COSTING
  • MASTERING STANDARD COSTING : FINANCIAL SYSTEMS
  • PRACTICAL INVENTORY MANAGEMENT
  • MASTERING HIRE PURCHASE AND LEASING
Learn More

RM2,600.00 RM1,000.00

  • Availability: in stock
Effective Applications And Implications Of Employment Act 1955
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Effective Applications And Implications Of Employment Act 1955

RM1,000.00

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Effective Applications And Implications Of Employment Act 1955 ,

How Will You Benefit

Upon completion of this program, the participants will be able to:

  • Identify and comply with the latest revision of the Labour Act / Legislations inclusive of the Minimum Wages Act, Minimum Retirement Age Act, Work Regulations (Part-time Workers) 2010 and the Employment Amendment Act 2012
  • Know how to avoid ‘breaching’ the labour legislations and Employees Contracts
  • Preventing abuse to avoid double standards
  • Avoid complaints and staff dissatisfaction
  • Protect your Company’s integrit

Who Should Attend

This course is designed for Human Resource Practitioner, Human Resources Executive/Managers/Supervisors/Officers/Assistants, Office Managers/Administrators, Gneeral Affairs Managers/Executives, Line Managers/Supervisors, Business Owners, Personal Assistants, and all personnel involved in handling human resource matters, affairs and welfare.

Methodology

This stimulating program will maximizes the understanding and learning through interactive lecture, group discussion, case studies and exercises.

Module

  • INTRODUCTION
  • EMPLOYMENT ACT 1955
  • LABOUR COURT AND IR COURT CASE STUDIES
  • QUESTION & ANSWER
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RM1,000.00

  • Availability: in stock

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