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MyFreelys Academy is establish as a “Training and Development” platform, promoting the best practice of Human Resource Management. Aiming to be the leading training academy for Human Resource Management in Malaysia, MyFreelys Academy aims to train more than 5,000 competent HR professionals and practitioners in both the private and public sectors in the next 10 years. The wide array of professional training courses, and public course offered will put MyFreelys Academy at the frontline of the industry as the leading Human Resource Management in the country. This is inline with its founder’s vision & aspiration as to be the professional body authorized to certify HR practitioners in Malaysia one day.

Clients' Testimonials

Business Loan Proposal To Banks And Its Computation

I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!

Jolene, DRB Hicom Bhd

2016-11-12T17:09:50+00:00

Jolene, DRB Hicom Bhd

I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!

Dress To Success – Projecting A Professional & Confidence Corporate Image

Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks

Jordan Anak Maria of University Pendidikan Sultan Idris

2016-11-13T22:00:30+00:00

Jordan Anak Maria of University Pendidikan Sultan Idris

Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks

Understanding, Established and Managing A Comprehensive GST Platform

“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”

Chris Tan, Project Lead for GST Implementation of SMR HR Group

2016-11-12T17:12:20+00:00

Chris Tan, Project Lead for GST Implementation of SMR HR Group

“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”

Developing The High Performance Service Ambassador In The Service Environment

I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.

Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd

2016-11-13T18:49:12+00:00

Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd

I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.

How to close deals over the phone within 24 hours

Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!

Eugene Chew, Sales Manager at Sime Darby.

2016-11-12T17:08:27+00:00

Eugene Chew, Sales Manager at Sime Darby.

Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!

How to close deals over the phone within 24 hours

My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.

Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur

2016-11-12T16:48:00+00:00

Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur

My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.

How to close deals over the phone within 24 hours

I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”

Sherry, training consultant at Team Coach International Sdn Bhd

2016-11-12T17:11:27+00:00

Sherry, training consultant at Team Coach International Sdn Bhd

I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”

Program

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Debt Collection Through Phone
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Debt Collection Through Phone

RM2,600.00 RM2,200.00

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Debt Collection Through Phone ,
 Debt-Collection-Through-Phone-hrdf-trainings

Introduction:

This session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions and skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.

How Will You Benefit

With this programme participants will be able to conduct the following objectives.

  • Plan and Structure collection calls more effectively
  • Understand the elements of consultative communication and improve skills in this area
  • Discover opportunities to guide customers towards suitable payment arrangements
  • Improve probing and listening skills
  • Make a conscious effort to understand the customer’s environment in order to convince and create impact
  • Be genuinely interested in the customer’s questions and remarks in order to continue fruitful 2-way communication for longer periods of time
  • Collect better using empathy
  • Recognize each customer’s unique telephone personality and adjust accordingly
  • Be smart about collection signals but practice patience in the voice tone
  • Understand various types of probing questions and be able to apply suitable questions according to the flow e.g fact finding questions, leading, requesting for payment etc.

Who Should Attend

This course is suitable for those who are involved in payment recouncilaitions specifically in the finance department

Methodology

  • Concept
  • Application
  • Reflection
  • Fun

Module

  • CUSTOMER BEHAVIOURS
  • ACTIVE LISTENING
  • PERSUASIVENESS THROUGH EMPATHY
  • PROFESSIONAL SPEAKING
  • PROBING SKILLS
  • THE COLLECTION CALL STRUCTURE / FLOW
  • DEVELOPING A STRUCTURED COLLECTION CALL DIALOGUE/SCRIPT
  • DEBT COLLECTION CALL ROLE PLAY SCENARIO DEVELOPMENT
  • ROLE PLAY SESSIONS
  • DETERMINING THE WINNING ROLE PLAY
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RM2,600.00 RM2,200.00

  • Availability: in stock
58%OFF
The Power of Effective Communication and Interpersonal Skills for Manufacturing Professional
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The Power of Effective Communication and Interpersonal Skills for Manufacturing Professional

RM2,600.00 RM1,100.00

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The Power of Effective Communication and Interpersonal Skills for Manufacturing Professional ,
 The-Power-of-Effective-Communication-and-Interpersonal-Skills-for-Manufacturing-Professional-hrdf-trainings

Introduction:

In today’s competitive business world and difficult economy, lucid, effective communication is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Increase the productivity rate by learning the effective methods how they can stay focus at work while finding joy in the job they do
  • Aim to cultivate good communication skills and abilities so orders and instruction can be properly delegates and execute.
  • Learn the strategic ways in how an employee can increase their creativity ability making them a true asset to an organization
  • Motivate Staff, Minimize stress and maximize productivity and performance during difficult times
  • Create stronger employee loyalty and human factors in challenging business times

Who Should Attend

  • This course is suitable for contractors, consultants, technical personnel, engineers, sales professionals, medical detailers, trainers, product presenters, heads of departments, marketing specialists, executives, managers, secretaries and all those involve in the distribution and sharing of company information.
  • Level for Heads of Department and above.

Methodology

The program capitalizes on a cross-functional perspective and is suitable to Leaders who hold key positions across all functions including Production, Quality Assurance, Quality Control, Engineering, Research and Design, Sales & Marketing, Administration, and Human Resources in manufacturing environment.

Module

  • THE POWER OF COMMUNICATION
  • THE CHALLENGE TO ADDRESS DIFFICULT SITUATION
  • APPROACHING THE DIFFICULTIES
  • CONVERSATION VS. COMMUNICATION
  • STRESS AND ANGER MANAGEMENT
  • SOME STRATEGIES WITH DIFFICULT PEOPLE
  • UNDERSTANDING TRAITS AND BEHAVIOR OF YOUR WORK FORCE
  • MODE OF COMMUNICATION
  • UNDERSTANDING THE EMOTIONS
  • CONFLICT MANAGEMENT
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RM2,600.00 RM1,100.00

  • Availability: in stock
58%OFF
High Impact Business Presentation Skills
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High Impact Business Presentation Skills

RM2,600.00 RM1,100.00

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High Impact Business Presentation Skills ,
 High-Impact-Business-Presentation-Skills-hrdf-trainings

Introduction:

Anyone can be called upon to present an idea, a recommendation, a proposal or simply to speak and communicate at anytime. When this happens, a great percentage of them FAIL to do justice to the substance they have. Their personal competencies are undermined by their inability to speak with Impact

Regardless of an executive’s level or expertise in an organization, oral presentations are an essential element of every business professional today. Such presentations can be as simple as an informal talk to colleagues or as daunting as an elaborate presentation in front of hundreds of people.

It is sad to note that executives spend years developing knowledge and skills on their technical expertise and yet spend almost no effort studying how to communicate them effectively. Brilliance, without the capability to communicate or present it, is worth little in an organization. Therefore, the purpose of this programme is to help executives to develop more effective presentation skills

Speak with Impact is an advanced level presentation skills programme that requires participant to have some prior speaking experience

‘All the things you have to say remain unsaid or unimpressive if you cannot Speak with ImPact’

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • To develop impact and overcome nervousness when presenting
  • To be able prepare and deliver an effective presentation
  • To develop one’s evaluation skills and as a result, improve one’s own presentation and be able to evaluate presentations delivered by others
  • To understand the listeners’ viewpoint
  • To be able to handle question-and-answer sessions more effectively
  • To be able to prepare and use audio visual aids effectively
  • To be able to deliver powerful presentations that will move your audience to action

Who Should Attend

  • This program is suitable for Executives, Supervisors, Head of Departments, Team Leaders and other professionals who would like to enhance their communication and presentation skills
  • Level for Executive and above

Methodology

The Speak with Impact Programme uses accelerated learning methods to speed up the learning process. As the focus is on skill training, the approach of the programme will be a practical one that employs the following :

  • Short Lectures
  • Participants’ presentation can be video-recorded and played back for Critique
  • Assignments and acctivities

Module

  • A PERSPECTIVE ON PRESENTATION
  • PREPARING FOR YOUR PRESENTATION
  • THE OPENING
  • PROVING CLARITY TO YOUR MESSAGE
  • STRUCTURING A PRESENTATION
  • GETTING BUTTERFLIES TO FLY IN FORMATION
  • SPICING UP YOUR PRESENTATION
  • THE FINE ART OF DEALING WITH QUESTIONS
  • ORGANIZING THE ENVIRONMENT FOR MAXIMUM IMPACT
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RM2,600.00 RM1,100.00

  • Availability: in stock
42%OFF
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Connect! Effectively Building Instant Rapport With Nlp

RM2,600.00 RM1,500.00

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Connect! Effectively Building Instant Rapport With Nlp ,

Introduction

Are you in a leadership position?

Do you need to negotiate or exert influence over another?

Does your role require interacting successfully with other people?

Everybody knows influence is all about CHANGE. Everyone is in the business of influence and persuasion in some way or another, moving people from point A to point B. Whether we are involved to persuade others to buy, to subscribe, to say ‘Yes’ or wanting others to take action in your direction, we need the principal skills that are essential for effective performance.

  • Why is it that people want to say yes to your request?
  • Why is it that they want to move to your direction?
  • Why should they do it?

Answering these ‘why’ questions requires persuasion – a conversational art worth developing.

This 2-day program focuses on how you can make small changes that will appeal to your customers’ (internal and external) unconscious mind to decide in your favour.

Objective

Upon completion of this program, participants will be able to:

  • Identify the different personality types
  • Analyse which is the dominant personality of the person they are communicating with.
  • Design & Deliver the exact presentation, phrases and words that will engage the decision making part of the mind of the person they are communicating with.

LEARNING OBJECTIVES

This 2-day program will incorporate the use of Neuro Action Learning to develop the skills to influence by having an understanding of the psychology of people and their communication model AND exactly what words to say to engage the other person’s subconscious decision making part of the brain.

The following fundamental NLP skills will be acquired in this program:

  • Figuring Out People – the ability to understand different aspects of behaviours within us and others and be flexible to get along with anybody at any time.
  • Building Rapport – the ability to build a sense of trust and engage comfortably with someone no matter how different they are to you.
  • Power Persuasion – the ability to influence others who evaluate the communication of the message fits his or her own position

Who Should Attend

Those who want to have an achievement orientation by creating and sustaining positive change in others.

Methodology

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamental Neuro Linguistic Programming with Action Learning to create an environment where participants will be fully engaged on both conscious and subconscious levels.

Training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities, creating an environment that facilitates accelerated learning and application. The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

Module

  • COMMUNICATION STYLE – STEP (I)
    • Identify Different Types of
    • Personality Style
    • Personality Quadrant
  • REPRESENTATIONAL SYSTEM – STEP (II)
    • Understanding VKAOG
    • Using VKAOG to Communicate

Activity – Personal Action Planning

  • BUILDING RAPPORT – STEP (III)
    • Intro to NLP
    • Match & Pace
    • Sensory Acuity
  • POWER PERSUASION – STEP (IV)
    • Magic Words To Influence & Motivate
    • ACTIVITY-
      • Putting It Together
      • Summarise
      • Closure
      • PERSONAL ACTION PLANNING
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RM2,600.00 RM1,500.00

  • Availability: in stock
32%OFF
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Masters Of Negotiation & Influence

RM2,500.00 RM1,700.00

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Masters Of Negotiation & Influence

INTRODUCTION

Most people assume that negotiation skills are only for sales experts or a real estate agent. However, negotiation is one of the most crucial skills anyone can learn and if you are able to master it, you can be assured of greater success in every aspect of your work and life. Whether you are a business executive, a salesperson, an entrepreneur, a purchaser or even a politician, negotiation is a skill that enables you to build relationships by finding the real needs of both party through the use of active listening, questioning, integrity, observation and empathy. This programme is designed for those who are serious in developing these vital skills to negotiate with the colleagues, subordinates, superiors, partners, clients and suppliers.

BENEFITS

Upon completion of this program, participants will be able to:

  • Develop and use the Negotiation Matrix effectively
  • Use the Questioning and Listening Techniques effectively during negotiation
  • Create a win-win situation for future negotiation
  • Identify the Needs and Wants of the other party
  • Apply the effective techniques and tactics of negotiation
  • Identify and apply the 6 Laws of Influencing

AUDIENCE

This program is suitable for Executives, Managers, Sales Professionals, Purchasers and leaders

METHODOLOGY

This program will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play and group discussions

MODULES

NEGOTIATION ESSENTIALS

  • Fundamentals That You Need To Be Aware Of Before You Start
    • Negotiation Process
    • Stages Of Negotiation
    • Negotiation Principles
    • What Is Negotiation?
    • Different Negotiation Situations
INFLUENCING SKILLS
  • 6 Laws Of Influencing
    • Law Of Authority
    • Law Of Consistency
    • Law Of Liking
    • Law Of Reciprocal
    • Law Of Scarcity
    • Law Of Social Proof
PREPARATION
  • The Power Of Questioning
    • Q&L
    • Questioning Techniques
    • Types Of Questions
  • The Power Of Listening
    • Active Listening
    • Keys To Listening
    • Listening To Identify The Needs And Wants
  • Power Factors
    • Different Types Of Power
    • Usage Of Power
  • Negotiation Matrix
    • The Essential Tool For Negotiation
    • Mapping Your Negotiation
    • Parameters In Negotiation
    • Creating Concessions
  • Negotiating From A Weak Position
    • Handling Difficult Negotiation Situations
    • Understanding The Kraljic’s Model In Negotiation
    • Offering Alternatives At An Impasse

NEGOTIATION ENVIRONMENT

  • Body Language
  • Telephone Negotiation
  • Team Negotiation
  • Internal Negotiation
  • External Negotiation

THE GOOD VS GREAT NEGOTIATOR

  • Mind Reading During Negotiation
  • Negotiation Strategies
  • Identifying And Dirty Tricks And Using Effective Tactics During Negotiation
  • Avoiding Common Mistakes In Negotiation
Learn More

RM2,500.00 RM1,700.00

  • Availability: in stock
52%OFF
Effective Spare Part Management
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Effective Spare Part Management

RM2,600.00 RM1,250.00

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Effective Spare Part Management ,
 Effective-Spare-Part-Management-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

The management of spare parts and other materials needed for realization of the maintenance process is one of the key functions in physical asset management. Especially, for example, in the military and large public property ownership, power generation, chemical, motor and petrochemical industries, spare parts inventories can soon add up to tens of thousands of various items in a value of hundreds of millions RM. It is obvious that efficient spare parts inventory management can bring significant economies in operational costs. This workshop describes with examples how those economies can be made.

 How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Describe the savings that can be made from implementing an effective and economic spare parts stores system using both manual and computer systems.
  • Show the techniques which can be used in order to identify, control and coordinate the spare parts requirements on a daily and long-term basis.
  • Discuss the requirements for making economical choices for which special strategic/critical spares should be held, and options for how they may be managed
  • Understand the latest technique and methods in managing inventory to reduce and eliminate inventory obsolesces.

Who Should Attend

This program is suitable for Managers, Executives, Officers, Team/Line Leaders and Supervisors.

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities.

Module

  • WHY ARE SPARE PARTS SO SPECIAL
  • THE THREE STAGES OF SPARE PARTS MANAGEMENT
  • GO FOR PREVENTIVE MAINTENANCE.
  • ELIMINATE PROCESS PROBLEMS
  • SEGMENT YOUR SPARE PARTS PORTFOLIO
  • EVALUATE SPARE PARTS CRITICALLY
  • SPARE PARTS MANAGEMENT STARTS WITH GOOD FORECASTING
  • USE SPECIAL METHODS FOR INTERMITTENT DEMAND ITEMS
  • CONSIDER THE WHOLE LIFE CYCLE OF YOUR EQUIPMENT
  • IMPLEMENT A GOOD INFORMATION SYSTEM FOR SPARE PARTS AND MAINTENANCE INVENTORY MANAGEMENT
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RM2,600.00 RM1,250.00

  • Availability: in stock
52%OFF
Sistem Udara Termampat
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Sistem Udara Termampat

RM2,600.00 RM1,250.00

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Sistem Udara Termampat ,
 Sistem-Udara-Termampat-hrdf-trainings

Introduction

Sistem penjanaan udara termampat dimanfaatkan dalam pelbagai jenis penggunaan industri dan domestik. Pemahaman yang mendalam mengenai prinsip operasi dan senggaraan sistem udara termampat dan semua peralatan tambahan yang berkaitan adalah penting untuk memastikan sistem beroperasi pada tahap prestasi optimum, bermutu dan menjamin keselamatan.

Kursus ini bertujuan untuk meningkatkan lagi pemahaman peserta dalam aspek prinsip asas dan operasi sistem udara termampat, meningkatkan kemahiran dalam senggaraan dan pencarian masalah menjurus kepada penjimatan kos, keselamatan dan kesihatan persekitaran kerja. Kursus ini juga melibatkan pemahaman tentang pemakaian Akta dan Peraturan Malaysia serta urusan dengan pihak berkuasa. Peserta akan didedahkan kepada maklumat dan aspek-aspek praktikal terkini serta perbincangan mengenai senggaraan dan pencarian masalah beberapa jenis alat yang lazim terdapat dalam sistem udara termampat.

How Will You Benefit

Selepas tamat menghadiri kursus ini, peserta berkeupayaan dan mendapat manfaat

  • Menjelaskan prinsip asas dan operasi sistem udara termampat.
  • Memilih mesin dan alat dalam sistem udara termampat seperti pemampat, rawatan dan penapisan, dan pepaipan serta pengagihan udara termampat.
  • Mengenal pasti dan melukis simbol sistem udara termampat, aturan pemasangan sistem udara termampat.
  • Mengendali dan senggara mesin dan alat yang menggunakan udara termampat dengan berkesan dan penjimatan kos.
  • Menepati kehendak keselamatan dan keperluaan akta dan peraturan serta pihak berkuasa di Malaysia menjurus kepada pemampat dan tangki bertekanan.
  • Mengemas kini maklumat tentang senggaraan dan pencarian masalah.
  • Praktikal melibatkan sistem udara termampat di premis klien (program in-house)

Who Should Attend

Jurutera loji dan senggaraan, Penyelia pengeluaran, Eksekutif perkhidmatan teknikal dan sokongan, Pegawai tender, pembelian dan inventori, Juruteknik loji dan senggaran dan foreman dan Sesiapa yang ingin meningkatkan pengetahuan dalam bidang udara termampat

Methodology

Kursus ini akan disampaikan melalui kuliah interaktif, perbincangan berkumpulan, kajian kes, paparan video, kuiz, pembentangan individu dan kumpulan.

Module

  • APAKAH UDARA TERMAMPAT? PEMBEKALAN DAN SISTEM UDARA TERMAMPAT
  • PENGGUNAAN DAN PENJANAAN UDARA TERMAMPAT
  • SISTEM UDARA TERMAMPAT DAN PERALATAN
  • SIMBOL DAN TAFSIRAN
  • PRINSIP DAN PEMILIHAN PERALATAN UDARA TERMAMPAT
  • PEMAMPAT UDARA, PENYEJUK ANTARA DAN PENYEJUK LANJUT
  • RAWATAN DAN PENYIMPANAN UDARA TERMAMPAT: PENAPIS, PENGERING, TANGKI
  • PEPAIPAN DAN PENGAGIHAN UDARA TERMAMPAT
  • PEMASANGAN, SENGGARAAN DAN PEMERIKSAAN
  • KESELAMATAN DAN KEPERLUAN AKTA DAN PERATURAN MALAYSIA
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RM2,600.00 RM1,250.00

  • Availability: in stock
42%OFF
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Electrostatic Discharge Control

RM2,600.00 RM1,500.00

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Electrostatic Discharge Control ,

Introduction

In order to maintain the quality in your products, ESD awareness is essential for everyone in the organization. This program covers the basic concepts of ESD, proper precautionary measures required to avoid electronic damage to sensitive electronic components, proper handling techniques and use of personal grounding devices, how to control ESD by working in ESD protected workstation and ESD protected work areas.

Objective

Upon completion of this programme, the participants will be able to :

  • Describe how static electricity is generated from common actions
  • Describe what static electricity is, how it is produced and how its uncontrolled discharge can damage components and equipments
  • Describe conditions most likely to cause uncontrolled electrostatic discharge

Who Should Attend

This program is suitable for Technicians, Line Leaders, Supervisors and Engineers

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Module

  • INTRODUCTION TO ESD
  • THE ABC OF ESD, DEFINITION
  • WHAT IS ESD?
  • THE TYPES OF ESD FAILURES
  • ESD STANDARD & TEST
  • STANDARD – HBM / MM
  • IDENTIFYING ESD PROTECTED AREA
  • PRECAUTIONS AND STEPS TAKEN TO AVOID ESD
  • ESD CONTROL
  • ESD SIMULATION EQUIPMENTS : ESD MODULES
  • EOS
  • DEFINTION
  • IMPACT
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RM2,600.00 RM1,500.00

  • Availability: in stock
35%OFF
Effective Collection Calls For Successful Debt Recovery
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Effective Collection Calls For Successful Debt Recovery

RM1,300.00 RM850.00

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Effective Collection Calls For Successful Debt Recovery ,
 Effective-Collection-Calls-For-Successful-Debt-Recovery-HRDF-Trainings

Introduction:

Debt recovery is an integral part for the success of any company. Good and effective techniques need to be used to ensure success in this area. The telephone is a good tool for collection, some find success using the phone and others don’t. We have to ensure that every single person involved in collection, is successful over the phone, thus ensuring stability and growth for the company.

How Will You Benefit

Key learning areas covered during this course include:

  • Polite, successful ways to approach the subject of receiving payment
  • Handling the most common non-payment excuses
  • Making that first contact – developing rapport
  • Identifying the type of person you are dealing with and using different approaches to different types of people
  • Climbing the proven collections “Ladder of Success”
  • Collections techniques that have been specifically developed to use over the telephone
  • Knowing what you can and can’t say during a collections call under the latest legislation
  • Key techniques for defusing negative emotion
  • Creative methods of securing overdue payments

Who Should Attend

This program is designed for all staff who are involved in the collection process, using the phone, including front-line staff who are in contact with customers.

Methodology

Participative and practical – Emphasizing learning through experience, both from lectures and structured activities: role plays, group exercises, workshops and exploratory discussions.

Module

  • TELEPHONE ETIQUETTE & ANSWERING PROCEDURES
  • THE 5 ELEMENTS IN A COLLECTION CALL – THE POWER CONCEPT
  • THE EIGHT-STEP COLLECTION PROCESS
  • CHARACTERISTICS OF A SUCCESSFUL COLLECTOR – DEALING WITH PROBLEM CUSTOMERS
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RM1,300.00 RM850.00

  • Availability: in stock
35%OFF
Implementation GST In Malaysia – Accounting Functions With Customs Approved Software
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Implementation GST In Malaysia – Accounting Functions With Customs Approved Software

RM1,300.00 RM850.00

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Implementation GST In Malaysia – Accounting Functions With Customs Approved Software ,
 Implementation-GST-In-Malaysia-Accounting-Functions-With-Customs-Approved-Software-hrdf-trainings

Introduction:

The GST implementation is part of the Malaysian government’s tax reform programme to enhance the capability, effectiveness and transparency of tax administration and management in the country. In line with our motive to support our clients’ business, we will be emphasizing on the implementation of the GST system and highlighting the potential implications of the system for the companies.

This one-day program focuses on the operational, accounting, control and reporting elements of GST. Participants will have the opportunity to evaluate their own company’s GST situation and evaluate the processes required for GST implementation.

How Will You Benefit

Key learning areas covered during this course include:

  • Have a deeper understanding of the principles of GST
  • Understand the concept of input tax and output tax
  • Awareness of the impact GST of employee benefits, entertainment and gifts
  • Learn the company-wide impact of GST, not just on the Finance department
  • Draw attention to the administration and operation of GST
  • Know when, how and the process of implementation
  • Understand how to map the tax codes with the accounting GL codes in all business transactions

Who Should Attend

This program is suitable for directors, corporate planners, business development managers/advisors, accountants, financial controllers, financial consultants, admin/purchasing executives, admin managers, accounts officers/executives and all business people.

Methodology

This stimulating program will maximise understanding and learning through lecture, interaction with the facilitator and participants will gain knowledge through illustrations.

Module

  • OVERVIEW OF GST SYSTEM IN MALAYSIA
  • INPUT TAX
  • CLAIM OF INPUT TAX CREDITS
  • ACCOUNTING FOR GST
  • GST ISSUES
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RM1,300.00 RM850.00

  • Availability: in stock
38%OFF
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Credit Control & Debt Collection Strategies

RM1,300.00 RM800.00

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Credit Control & Debt Collection Strategies ,

Objective

Upon completion of this programme, the participants will be able to :

  • Understand credit management and how it impacts on the total cash management of an organization
  • Appreciate the key benefits in revenue management for the overall growth and performance of the company
  • Enhance their practical skill to overcome payment excuses and objections and to turn them into commitment to pay

Who Should Attend

Executives and Personnel involved in Credit Control, Account Receivable Collection, Finance, Marketing, Purchasing and Related Credit Management Function

Level for Executives and above

Methodology

Interactive Lectures, Workshop Discussions, Case Studies and Practical Exercises

Module

  • OVERVIEW OF ACCOUNTS RECEIVABLE FIELD
  • WHAT IS CREDIT CONTROL?
  • PRE-SALE ACTIVITY
  • CREDIT MEASURE – MEASURING PERFORMANCE
  • APPRECIATION OF DEBT COLLECTION METHODS
  • COLLECTION REPORTING AND MONITORING
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RM1,300.00 RM800.00

  • Availability: in stock
62%OFF
The Performance Appraisal
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The Performance Appraisal

RM2,600.00 RM1,000.00

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The Performance Appraisal ,
The-Performance-Appraisal-HRDF-Trainings

INTRODUCTION

Performance management is about creating a culture that encourages the continuous improvement of business processes and of individuals’ skills, behavior and contributions.

Traditionally, performance appraisals were conducted annually to review past actions and behaviour, assess the level of an individual’s performance, and agree further actions to improve performance and/or address development needs. Recent debate has highlighted several deficiencies in annual performance reviews

Because performance appraisal is usually carried out by line managers rather than HR professionals, it’s important that they understand their role in managing performance and how performance appraisal contributes to the overall aims of performance management.

GlobKaizen emphasizes the importance of a positive relationship between individuals and line managers. Thus, when implemented sensitively, the performance appraisal is an important vehicle in developing and maintaining this relationship.

How Will You Benefit

Participants will be able to explore information on managing performance, performance measurement, poor performance, performance indicators, objective setting, SMART objectives, performance improvement, performance reviews, performance appraisal, feedback, self-appraisal and team appraisals.

Who Should Attend

This course is suitable for all personnel who are required to measure the performance of their subordinates through periodical performance appraisal.

Methodology

  • Psychometric Assessments
  • Colored Brain Interactive Games/Role Plays
  • Case Studies / DVDs
  • Team Dynamics

Module

  • THE PERFORMANCE APPRAISAL
  • APPROACHES TO PERFORMANCE APPRAISALS
  • PERFORMANCE REVIEW
  • THE APPRAISAL SKILLS
  • THE APPRAISAL FORMS / SYSTEMS
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RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Akta Perhubungan Perusahaan 1967
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Akta Perhubungan Perusahaan 1967

RM2,600.00 RM1,000.00

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Akta Perhubungan Perusahaan 1967 ,
 AKTA-PERHUBUNGAAN-PERUSAHAAN-1967-HRDF-TRAININGS

 How Will You Benefit

Setelah menghadiri modul ini, para peserta akan dapat:

  • Mengetahui Hak Pekerja dan Majikan, dan Kesatuan Sekerja
  • Memahami Perundingan, Perjanjian, Kesan Perjanjian Bersama
  • Mengetahui Perkara Undi Sulit dan Mogok
  • Memahami Mahkamah Perusahaan dan bidang kuasanya

Who Should Attend

  • Kursus ini sesuai untuk Pengurus Sumber Manusia, Ketua Jabatan, Eksekutif, Penyelia, Ketua-kumpulan, dan pekerja-pekerja yang terlibat dalam perkara-perkara berkaitan dengan akta-akta pekerja
  • Peringkat ini sesuai untuk Eksekutif dan keatas

Methodology

Kursus ini akan dikendalikan dengan syarahan interaktif, kajian kursus, dna perbincangan

Module

  • HAK PEKERJA DAN MAJIKAN DAN KESATUAN SEKERJA MASING-MASING
  • CUTI KESATUAN SEKERJA
  • PENGIKTIRAFAN
  • PERUNDINGAN BERSAMA
  • PERJANJIAN BERSAMA
  • KESAN PERJANJIAN BERSAMA
  • SEBAB-SEBAB TIMBULNYA PERTIKAIAN
  • CARA PERUNDINGAN
  • TAFSIRAN / DEFINISI
  • HAK UNTUK MOGOK
  • UNDI SULIT DIANGGAP TIDAK SAH
  • MOGOK
  • MOGOK PERKHIDMATAN PERLU
  • PIKET
  • MAHKAMAH PERUSAHAAN
  • BIDANGKUASA MAHKAMAH PERUSAHAAN
  • KESAN KEPUTUSAN MAHKAMAH PERUSAHAAN
  • KEPUTUSAN MAHKAMAH PERUSAHAAN AKAN MENGIKAT
  • KESAN KEGAGALAN MEMATUHI PERJANJIAN BERSAMA ATAU KEPUTUSAN
  • MAHKAMAH PERUSAHAAN
  • MEMUDARATKAN PEKERJA
  • MAHKAMAH BOLEH PERINTAHKAN PEKERJA BALIK BERKERJA DAN
  • DIBAYAR GAJI KEBELAKANGAN
  • PEMULIHAN DIAMBIL BEKERJA SEMULA DI BAWAH SEKSYEN 20, AKTA
  • PERHUBUNGAN PERUSAHA 1967
  • PEMULIHAN DIAMBIL BEKERJA SEMULA DI BAWAH SEKSYEN 20, AKTA
  • PERHUBUNGAN PERUSAHAAN 1967
  • SEKSYEN 20 AKTA DAN TUJUANNYA
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RM2,600.00 RM1,000.00

  • Availability: in stock
35%OFF
Managing Performance, Building People
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Managing Performance, Building People

RM1,300.00 RM850.00

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Managing Performance, Building People ,
 Managing-Performance-Building-People-HRDF-Trainings

Introduction

Managing employees’ performance goes beyond an appraisal software system. Its objective is to focus on appropriating fair and just appraisal system, managing poorer performers and building people talent that directly impacting organisational growth and achieving targeted results.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand the concept of performance management system
  • Be empowered with effective appraisal techniques
  • Harness the importance of managing people beyond a software system
  • Gain insights into managing, monitoring and motivating all level of performers poor performers to build effective team

Who Should Attend

This course is suitable for all levels of employees who have direct or indirect reporting staff

Methodology

This program is essentially participative. There will be 40% theory learning 60% workshop, Case studies and role play and Group discussion and presentation

Module

  • UNDERSTANDING PERFORMANCE MANAGEMENT AND PERFORMANCE
  • APPRAISAL
  • THE ROLE OF LEADERS IN PERFORMANCE MANAGEMENT
  • PERFORMANCE APPRAISAL 101
  • WHAT HAPPENS AFTER THE APPRAISAL?
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RM1,300.00 RM850.00

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Managing Sexual Harassment At The Workplace
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Managing Sexual Harassment At The Workplace

RM2,600.00 RM1,000.00

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Managing Sexual Harassment At The Workplace ,
 Managing-Sexual-Harassment-At-The-Workplace-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the difference between a Code and an Act
  • Be aware that sexual harassment is now punishable under the Act
  • Understand the meaning of sexual harassment
  • Be familiar with the 5 Forms of Sexual Harassment
  • Learn how to set up a mechanism to combat sexual harassment at the workplace
  • Be aware of the responsibilities of Employer and Employees
  • Educate employees on how to handle acts of sexual harassment

Who Should Attend

  • This program is suitable for Human Resource Practitioners, Managers, Executives, Supervisors & Subordinate Staff
  • Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through Lectures, Exercises, Video Presentations, Group Discussion, Industrial Court cases.

Module

  • INTRODUCTION
  • COMPLIANCE WITH SECTION 81A (PART XVA) OF THE EMPLOYMENT (AMENDMENT) ACT 2012
  • PURPOSE OF THE SEXUAL HARASSMENT UNDER ACT
  • WHAT ARE THE SYMPTOMS OF SEXUAL HARASSMENT AT THE WORKPLACE?
  • COVERAGE OF SEXUAL HARASSMENT
  • WHAT ARE 5 FORMS OF SEXUAL HARASSMENT?
  • ESTABLISHING AN IN-HOUSE MECHANISM FOR COMBATING SEXUAL HARASSMENT
  • BRIEFING FOR STAFF IN GROUPS ON SEXUAL HARASSMENT
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RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF Featured!
Understanding Employer’s EPF , SOCSO and Income Tax Obligations and Employee’s Rights
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Understanding Employer’s EPF , SOCSO and Income Tax Obligations and Employee’s Rights

RM2,600.00 RM1,000.00

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Understanding Employer’s EPF , SOCSO and Income Tax Obligations and Employee’s Rights ,
 Understanding-Employers-EPF-SOCSO-and-Income-Tax-Obligations-and-Employees-Rights

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Knowing the latest revision and compliance requirements of the EPF Act and Socso Act.
  • Have a clearer understanding of employer’s responsibilities on the new tax ruling, new scheduler tax deduction and generating of the new EA format arising from the 2009 Budget announcement

Who Should Attend

  • Human Resources or Payroll Managers, Executives, Supervisors, Officers, Assistants and all personnel involved in handling human resources matters and salary administration and benefits
  • Level for Officers and above

Methodology

This course will be conducted via lectures, case studies and exercises

Module

  • INTRODUCTION
  • EMPLOYEE PROVIDENT FUND (CRITICAL TOPICS WITH BM TRANSLATION)
  • SOCSO (CRITICAL TOPICS WITH BM TRANSLATION)
  • EMPLOYER’S OBLIGATIONS ON EMPLOYEES’ TAX DEDUCTION (CRITICAL TOPICS WITH BM TRANSLATION)
  • CASE STUDIES
  • COMPETENCY EXERCISES
  • QUESTIONS AND ANSWERS
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RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Transformational Roles And Functions Of Strategic HR Leaders
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Transformational Roles And Functions Of Strategic HR Leaders

RM2,600.00 RM1,000.00

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Transformational Roles And Functions Of Strategic HR Leaders ,
 Transformational-Roles-And-Functions-Of-Strategic-HR-Leaders-hrdf-trainings

Introduction

As more and more progressive organizations realize their need to build business competitiveness through their people, the expectation of human resource roles has also transformed from administrative to be more strategic. Hence, the challenging task that HR faces today is to assume a strategic role and play an active part in facilitating and enabling the organization to achieve its business results. This involves thinking, knowledge and experience and the courage to introduce radical change. It calls for a totally different competency requirement from HR practitioners. This course aims to provide the necessary knowledge and skills to HR practitioners to carry out his or her strategic role more effectively.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Describe the strategic roles and functions of the Human Resource Department
  • List the requirements of HR professional as HR strategic partner
  • Apply the HR planning cycle
  • Advise senior management on strategic recruitment
  • Explain the importance of employees’ training and development on employee retention strategy
  • Compare the differences between performance management system and performance appraisal
  • Link motivation principles to employee engagement strategy
  • Explain the challenges in managing global human resource

Who Should Attend

  • This program is suitable for HR Executives and professionals who need to ensure that they make a strategic impact in their organization.
  • Level for Executives and above

Methodology

Presentation of major learning points, illustration with real-life examples, role-plays, group / individual exercises, Q & A session and case studies.

Module

  • STRATEGIC HRM : TRANSFORMATIONAL ROLES & FUNCTIONS
  • HOW TO CONDUCT STRATEGIC HR PLANNING
  • STRATEGIC RECRUITMENT
  • EMPLOYEE DEVELOPMENT
  • EMPLOYEE PERFORMANCE MANAGEMENT (EPM)
  • EMPLOYEE ENGAGEMENT
  • MANAGING GLOBAL HR AND MULTI GENERATIONS
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RM2,600.00 RM1,000.00

  • Availability: in stock
62%OFF
Employers Know Your Rights & Protections Within The Law
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Employers Know Your Rights & Protections Within The Law

RM2,600.00 RM1,000.00

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Employers Know Your Rights & Protections Within The Law ,
 Employers-Know-Your-Rights-and-Protections-Within-The-Law-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Avoid unnecessary and costly litigation at the Labour Court and Industrial Court
  • Know the statutory and inherent rights of Employers and Employees
  • Ensure compliance with Employment Contracts by7 employees
  • Know the protection against illegal action by employees
  • Know the remedies available to Employers against indiscipline and poor performance by employees
  • Become aware of their rights under the Law

Who Should Attend

  • This course is designed for Managing Directors, General Managers, Directors, Human Resources / Admin / Finance / Factory Personnel who handle human resource management.
  • Level: For Managers and above.

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program e.g. Role-plays, group work, video screening, case studies and discussion from individual experience

Module

  • THE EMPLOYMENT ACT 1955
  • THE INDUSTRIAL RELATIONS ACT 1967
  • EMPLOYERS RIGHTS PERTAINING TO TERMINATION OF CONTRACTS
  • LEGALITIES PERTAINING TO RETRENCHMENT EXERCISES
  • GENERAL PRINCIPLES ENUNCIATION BY THE INDUSTRIAL COURT PERTAINING TO EMPLOYERS RELATIONS
  • THE RECOMMENDATIONS OF THE CODE OF CONDUCT FOR INDUSTRIAL HARMONY 1975 ON “TERMINATIONS
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RM2,600.00 RM1,000.00

  • Availability: in stock
58%OFF
Critical Leadership Attributes and Work Skills For Supervisors
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Critical Leadership Attributes and Work Skills For Supervisors

RM2,600.00 RM1,100.00

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Critical Leadership Attributes and Work Skills For Supervisors ,
 Critical-Leadership-Attributes-and-Work-Skills-For-Supervisors-HRDF-Trainings

Introduction:

The ability to command a team with strong leadership skills can foster loyalty, inspire action and increase productivity in the workplace. People look to managers for encouragement and support, and it is critical to develop the skills seeded to lead with purpose while in a position of authority.

The leadership attributes represent the critical characteristics or qualities required of current and future leaders across retail industry. Aligned to each of the attributes is a cluster of skills.

How Will You Benefit

Upon completion of this programme, the participants will be able to be a Supervisors as Leaders who:

  • Lead by example
  • Are credible: focus and goal getters
  • Build relationships
  • Engage and inspire their people
  • Effective communicators
  • Has the ability to ‘think outside the square’ – to create new opportunities for the business

Who Should Attend

This program is suitable for Team Leads, supervisors in the office or at the shop-floor, or newly appointed managers.

Methodology

This stimulating program will maximizes the understanding and learning through participative informative learning, practical exercises, exploratory discussions, role-plays, case studies and assessment tools

Module

  • BEING A LEADER IS DIFFERENT FROM BEING A MANAGER/ SUPERVISOR
  • FOUR F’S OF LEADING & TAKING CHARGE = CREDIBILITY
  • LEADERSHIP ATTRIBUTES & SKILLS
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RM2,600.00 RM1,100.00

  • Availability: in stock
54%OFF
The Right Leadership Style For The Leader Of 21st Century
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The Right Leadership Style For The Leader Of 21st Century

RM2,600.00 RM1,200.00

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The Right Leadership Style For The Leader Of 21st Century ,
 The-Right-Leadership-Style-For-The-Leader-Of-21st-Century-HRDF-Trainings

Introduction:

This programme aims to help the participants develop and adopting the right leadership styles that will propel them to greater heights in all areas of their life, molding them into more balanced and positive individuals. This programme shall focus on the concept of enhancing the right leadership style for the right individual in order to bring out the best in him and the organization in total.

How Will You Benefit

At the end of programme, participants would be able to:

  • To learn positive habits to bring out the best from an individual
  • To understand the concept and application of Leadership Styles
  • To identify ways to continuously perform at the optimal level
  • To build positive and long-lasting characteristics in the individuals
  • To effectively develop an individual emotionally, physically and spiritually

Who Should Attend

The target audience for this workshop are:

  • Middle Management
  • Senior Executives/Executives
  • Supervisors

Methodology

This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make the best of the workshop.

Module

  • DEFINING A LEADER!
  • UNDERSTANDING LEADERSHIP STYLES
  • TECHNIQUES EMPLOYED BY THE RIGHT LEADER!
  • EFFECTIVE LEADERSHIP: TAPPING ON YOUR BEST RESOURCES
  • RESULT DRIVEN: IT IS MY TEAM, IT IS MY DUTY
  • THE NEED FOR THE LEADER TO USE ICEBERG STRATEGIES
  • BEING THE BACKBONE OF THE YOUR TEAM
  • AN OVERVIEW OF LEADERSHIP STYLES & ORGANIZATION’S PERFORMANCE
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RM2,600.00 RM1,200.00

  • Availability: in stock
42%OFF
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Coaching for Peak Performance Using NLP

RM2,600.00 RM1,500.00

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Coaching for Peak Performance Using NLP ,

Introduction

Coaching is increasingly becoming one of the most sought after and important skills for anyone in a work environment. It is a skill that no manager can live without. The days of direct commands from managers to their employees are long gone. Tightly managed and process-led approaches tend to create workforces that lack motivation, initiative and drive – and are often very stressed.

The importance of inspiring and guiding employees to realise their abilities and discover their power and responsibilities can no longer be ignored. This is why successful organisations are now deeply interested in formal and informal coaching carried out continuously in the workplace. Forward-thinking organisations realise that supporting and developing people is as important as getting the job done. In fact, the job can’t be done well unless people develop and grow their skills and effectiveness.

Coaching is not limited to managers and team leaders. Coaching skills are essential in helping and inspiring your colleagues, friends and family. This programme focuses on the proven techniques of Neuro-linguistic Programming that work well in the corporate context to facilitate performance improvements. It covers important topics such as structuring effective communications, successful questioning methods and active listening techniques, the SCORE and Logical Levels models, human behaviour, motivational conversations, giving feedback or praise and many other relevant topics.

This programme will introduce you to the mentality of successful coaches, the effective methods of working through the mind of a resistive or defensive employee, the ability to control your emotions and to use others in inspiring and directing them towards achieving their goals.

The best way to learn is by examples and hands-on experience. Therefore this programme is packed with effective practical and interactive exercises which would help you to quickly grasp different aspects of a well-delivered coaching session.

Objective

  • Upon completion of this programme, the participants will be able to :
    • Differentiate between coaching and other kinds of instructional methods
    • Be familiar with the sequence of coaching – what should you talk about first
    • Integrate coaching with HR performance appraisals – assess and provide valuable guidance
    • Improve ability to ask the right questions to get better responses
    • Deliver effective feedback praise for positive impact
    • Increase success by setting goals systematically
    • Communicate effectively to gain commitment without using power, position or status
    • Build instant rapport to get positive results
    • Effectively and strategically use convincing body gestures and linguistics
    • Listen with empathy to build relationship

Who Should Attend

This program is suitable for Managers, Supervisors and Team leaders

Level for Executives and above

Methodology

This highly interactive workshop is delivered with a combination of training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect Dynamic presentations, Video reviews, Individual and dyad work, Group brainstorming, Practices, Activities to foster better understanding, Inspirational messages that moves and motivates and behaviour and pattern interventions and On-The-Spot coaching

Module

  • INTRODUCTION & EXPECTATIONS
  • GETTING THE CLIMATE RIGHT
  • PATTERNING YOURSELF FIRST
  • UNDERSTANDING COMMUNICATION
  • BLUEPRINT OF A PERSON
  • COACHING TOOLKIT
  • QUESTIONING RIGHT
  • KEEPING THE MOTIVATED
  • EXTRAS
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RM2,600.00 RM1,500.00

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35%OFF
The Power Of Now!
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The Power Of Now!

RM1,300.00 RM850.00

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The Power Of Now! ,
 The-Power-Of-Now-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

“Yesterday’s the past. Tomorrow has yet to come. Today is a gift. Begin living it!”

There are too many people, regardless of profession or status, that are stuck in their past and not willing to let go of the past hurts, betrayal and disappointment to live out the best of their lives in the current moment. Others are habitual and chronic complainers who failed to see the goodness before them. Yet there are those who experienced constant anxiety and worry daily. Today is a gift…so it says, but a gift is of no use if one doesn’t open it and explore what is within. It’s time to PAUSE and to look deeper into the innermost and to clear the ground, remove blockages for clearer vision to live in the present, the NOW.

This workshop is designed to coach you to move beyond your past, dare to face the future to live fully in the current moment. Let the coach share her personal journey in rising above past hurts, regrets and failures to begin living in the moment with the gift of life.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Understand the battlefield begins in the mind with a single thought that could control and influence forward thinking
  • Deal with emotional baggages that hinder productivity and success
  • Identify habits and limiting beliefs and develop strategies to overcome them
  • Manage your state of the mind to manage different situations
  • Understand the driving force values of personal growth

Who Should Attend

This course is suitable for all levels of executives, managers, leaders and any individual who wants to have a breakthrough for personal effectiveness to achieve optimum results.

Methodology

This is a highly interactive and activity-based training programme which requires full participation in (20% teaching, 80% activities)

  • Applying BEN (Behavioural, EQ and NLP) techniques
  • Individual, pair and group assignments
  • Therapeutic relaxation session
  • Profiling and assessment

Module

  • REFLECTION: CUTTING THE CORDS THAT HINDERS LIVING IT NOW
  • REGENERATE: THE HERE AND NOW
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RM1,300.00 RM850.00

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46%OFF
Rewiring The Brain Via The 7 Secrets Rhythm
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Rewiring The Brain Via The 7 Secrets Rhythm

RM2,600.00 RM1,400.00

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Rewiring The Brain Via The 7 Secrets Rhythm ,
 Rewiring-The-Brain-Via-The-7-Secrets-Rhythm-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

World’s first intrinsic brain training practically to enhance cognitive development. This is a programme which shall guide participants to take responsibility for their future by the choices they make and the goals they set. They will know how extrinsic action such meals effect intrinsic execution within brain which eventually expose as personal activities and impacts of productivities. T7SR techniques and its practice will give extraordinary cognitive enhancement which enable them to contribute corporate requirement such as new or higher KPI, improve multi language ability, teamwork and appreciating the world around them. The programme is conducted with scientific facts, some exciting games and practical exercise the techniques of The 7 Secrets Rhythm. It’s interactive. Powerful tool will be given for participant to enable them to learn and use 2nd and following new languages much easier.

Can be integrated with standard soft skill flow such as Sales Psychology, Customer Support, Stress Management, Personal Mastery, Peak Performance, Leadership Executive, OSH, TQM, ZDM, Technical & Engineering, How to become active technical team player.

 How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Manage extrinsic application towards personal performance
  • Practically use T7SR intrinsic exercise for best cognitive skills development
  • Create synergy within generation gap of GEN X, Y and Z through mind frequency harmony.
  • Experience base realization about their specific participant’s position, scope, responsibility, task flow and how to achieve KPI.

With this programme, participants will be able to:

  • Increase cognitive skills such as higher active brain, reset mind to new and higher goals, focus & concentration, unfolding natural creativity, recalling ability, stabilizing left & right brain and alpha thinking pattern where the whole world is had highest success experience from any type of job position including staff, leaders and even scientist.
  • Harmonizing thought, word and deed which will enhance team work.
  • Persistency, Cooperation, Independence, Innovation.
  • Maximizing and harvesting the right brain power, bridging both side of the brain, Productivity at workplace, increasing intuition power and sharpening telepathy power.
  • Reset mind to new and higher objective and goals matching current corporate Vision & Mission and KPI.
  • Enable staff learn additional language easily.
  • Increase technical and mathematical skills according to competency selection.
  • Refer competency list section for relevant corporate benefits.

Who Should Attend

  • Staff from all levels and departments.
  • Engineers and technical staff
  • Lectures and all teaching industry staff
  • Startup business owners and Entrepreneurs

Methodology

Participative and practical – Emphasizing learning through experience, both from structured activities: role plays, group exercises, video screening, case studies, and exploratory discussions. INTRINSIC methods – an integration of NLP, EQ will be used.

Case studies are catered to suit participants’ education and work experience backgrounds.

Kindly note vegetarian food will be served during training. No coffee/ tea (no caffeine).

Optional: Additional one day training on Leadership Development for top management/HOD.

Module

  • BRAIN ACTIVENESS – EVER ACTIVE BRAIN
  • RESETTING MIND – ENABLE NEW EXECUTION
  • FOCUS & CONCENTRATION – GREATER ATTENTION
  • NATURAL CREATIVE – RIGHT BRAIN POWER
  • MEMORY POWER – INCREASE IN RECALLING ABILITY EFFORTLESSLY
  • SINGLE RHYTHM CYCLE – MULTITASKING (ENHANCE LEFT & RIGHT BRAIN POWER)
  • ALPHA THINKING – RELAXED MOOD WITH HIGH ALERT
  • GLOBAL CORPORATE COMPETENCIES AND BRAIN FREQUENCIES
  • CORE CORPORATE COMPETENCIES ON SPECIFIC DIVISION AND BRAIN FREQUENCIES
  • CHECK LIST, WORKBOOK FOR PERSONAL MONITORING & ACTION PLAN
Learn More

RM2,600.00 RM1,400.00

  • Availability: in stock
46%OFF
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Bengkel Transformasi Ke Arah Budaya Inovasi

RM2,600.00 RM1,400.00

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Bengkel Transformasi Ke Arah Budaya Inovasi ,

Objective

At the end of the workshop, participants will be able to:

  • Memahami tranformasi minda
  • Mengetahui dengan lebih mendalam erti inovasi dan kreativiti
  • Mengenali secara mendalam factor-faktor yang memupuk budaya inovasi

Who Should Attend

Eksekutif, Penolong Pengurus, Pengurus, Pegawai, Pegawai Pentadbiran dan semua pekerja syarikat

Methodology

Kursus ini mengunakan kaedah pembelajaran orang Dewasa (Adult Learning) yang lebih tertumpu kepada syarahan interaktif dan dua hala, laihan dalam kumpulan, role play dan LDK.

Module

  • MAKSUD INOVASI DAN KREATIVITI?
  • TRANSFORMASI MINDA
  • HALANGAN DAN PEMANGKIN TRANSFORMASI
  • JENIS PEMIKIRAN INOVATIF
  • FAKTOR MEMUPUK BUDAYA INOVASI
  • TINDAKAN 6M KE ARAH INOVASI
  • PENGURUSAN PERUBAHAN DAN KONFLIK
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RM2,600.00 RM1,400.00

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Fundamentals Of Emotional Intelligence (EQ)
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Fundamentals Of Emotional Intelligence (EQ)

RM2,600.00 RM1,100.00

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Fundamentals Of Emotional Intelligence (EQ)
fundamentals-of-emotional-intelligence-eq-hrdf-trainings

Introduction

Emotional Intelligence which is better known as EQ is defined as the ability of a person in recognizing and effectively managing his or her own behavior, impulses and moods.

This program provides the participants with the tools required to be emotionally intelligent at the workplace so that they can communicate with others effectively, manage change well, solve problems, and know the right time for the use of humor to build rapport in tense situations. These employees also have empathy, able remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation as well as resolving customer complaints in a customer service role.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Utilize the 4 core skills required for EQ
  • Define EQ
  • Practice Self-Management, Self-Awareness, Self-Regulation, Self-Motivation and Empathy
  • Effectively Manage their Emotions

Who Should Attend

Executives, managers, sales professionals, purchasers, support executives

Methodology

This program will be conducted through interactive lectures, power point presentation, video presentation, role-play, and group discussions

Module

  • WHAT IS EMOTIONAL INTELLIGENCE (EQ)
    • Self-Management
    • Self-Regulation
    • Self-Motivation
    • Self-Awareness
    • Empathy
  • FOUR MAJOR SKILLS IN EQ
    • Perceiving Emotions Accurately
    • Using Emotions To Facilitate Thinking
    • Understanding And Managing Emotions
  • VERBAL AND NON-VERBAL COMMUNICATION SKILLS
    • Q&L And Not Q&A
    • Communicating With Flexibility
    • Body Language
    • Tonality
  • SOCIAL MANAGEMENT & RESPONSIBILITY
    • Benefits Of EQ
    • Articulating Your Emotions With Language
  • REGULATING YOUR EMOTIONS WITH THE RIGHT TOOLS
    • Putting Yourself In Other People’s Shoes
    • Managing Self And Awareness
    • Giving In Without Giving Up
  • GAINING CONTROL
    • Using Coping Thoughts
    • Using Relaxation Techniques
    • Putting It Together
  • EQ IN BUSINESS
    • Managing Emotions In The Workplace
    • EQ @ Work
    • Happily Disagreeing
    • Optimism And Pessimism With A Real Balance
  • MAKING AN IMPACT
    • Making A Powerful Impression
    • Assessing Situations
    • Being Passionate Without Being Offensive
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RM2,600.00 RM1,100.00

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The 7 QC Tools for Problem Solving and Decision Making
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The 7 QC Tools for Problem Solving and Decision Making

RM2,600.00 RM1,050.00

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The 7 QC Tools for Problem Solving and Decision Making ,
 The-7-QC-Tools-for-Problem-Solving-and-Decision-Making-HRDF-Trainings

 How Will You Benefit

At the end of the training program, participants will be able to:

  • Perform effective problem solving and decision making with the correct tools
  • Collect information and interpret them faster and in a logical way
  • Implement QC tools effectively through proper attitude and PDCA approach
  • Improve processes and product quality and efficiency through correct analysis method
  • Have an in-depth understanding of quality management
  • Have a good command of effective tools for data analysis and quality control bottleneck research

Who Should Attend

  • QA/QC Managers, Executives, Supervisors and Engineers involved in process improvement preferably graduates in Science or Engineering fields.
  • Anybody who are involved in problem solving and decision making based on data

Methodology

  • All Excel-Based tools are given free for the 2 days training. Just copy and paste data, analysis is done in a second.
  • Improved and effective training methodology

Module

  • INTRODUCTION & PROBLEM SOLVING
  • DATA COLLECTION AND ANALYZING
  • PROBLEM SOLVING & DECISION MAKING TOOLS
  • THE PROBLEM SOLVING PROCESS
  • DECISION MAKING
  • PROBLEM PREVENTION
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RM2,600.00 RM1,050.00

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ISO 9001:2015 Internal Auditor Transition
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ISO 9001:2015 Internal Auditor Transition

RM2,600.00 RM1,050.00

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ISO 9001:2015 Internal Auditor Transition ,
 ISO-9001-2015-Internal-Auditor-Transition-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

A change in the design and thinking in ISO 9001:2015 brings new challenges for auditors to apply their competencies to the accomplishment of audits. The change also brings great opportunity.

The changes to ISO 9001:2015 from ISO 9001:2008 incorporate input from manufacturers and service providers, change the focus to customers, and help organizations to use the process approach to achieve outcomes. These are great advances in standardization and, when combined with risk practices, should drive consistent outcomes with a greater confidence that the customer will be satisfied or even delighted.

If you have the opportunity to read the current ISO 9001:2015 International Standard, you will see that the clauses are less prescriptive and require the user to engage the process approach to implement the standard.

Moving away from a prescriptive approach to process approach requires new thinking on how to audit. The mere use of checklists aligned with a set of standard clauses will no longer work as auditing moves toward interviewing techniques rather than review of records, corrective action data, and policy. The writers of the ISO 9001:2015 standard are envisioning that audits will take place through a series of in-depth discussions and analyses against risk to determine whether customers will receive their expected outputs or services.

For an auditor, the types of skills required now move toward interviewing techniques—similar to investigators. It’s more about digging into the reasoning for the application of a process, rather than the demonstration of the process. For an audit team leader, focusing on team selection against process may mean more members to follow individual processes to completion rather than selecting clauses for auditing.

This programme will emphasize the concepts that will be difficult to audit including new requirements that are less prescriptive, including for example; not requiring procedures and records, risk based thinking, knowledge management, and many others.

On completion of this training course you will be able to:

Describe the role of internal audit in the maintenance and improvement of management systems

Explain the purpose and structure of ISO 9001:2015.

Plan and prepare for an internal audit, gather audit evidence through observation, interview and sampling of documents and records.

Write factual audit reports that help to improve the effectiveness of the QMS.

Suggest ways in which the effectiveness of corrective action might be verified.

 How Will You Benefit

  • How to adapt your auditing technique to accommodate the new and amended requirements in ISO 9001:2015.
  • How to audit the new requirements concerning organizational context and the application of a risk-based approach.
  • How to audit top management commitment and leadership.
  • How to audit processes and their interaction with other processes.
  • The importance of quality management for the organization and its customers.

Who Should Attend

  • All existing internal and external auditors that wish to be able to audit ISO 9001:2015.
  • Quality managers, process owners and anyone that needs to understand the ISO 9001:2015 audit process.
  • Anyone involved in the implementation or transition of ISO 9001:2015.

Methodology

  • Delivery of the conceptual framework together with a demonstration of how systems and its components tie up and form a complete whole.
  • Once a concept is understood, practical application is applied.
  • Once application is made clear, implementation can be executed at work place.
  • Spoon-feeding (Delivered in a Take-Back-and-Do Approach).

Module

  • AUDIT REQUIREMENTS FOR ISO 9001:2015
  • AUDITING THE ISO 9001 QUALITY MANAGEMENT SYSTEM
  • AUDITING THE QUALITY MANAGEMENT SYSTEM
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RM2,600.00 RM1,050.00

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Food Handler Training Program (English)
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Food Handler Training Program (English)

RM80.00 RM50.00

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Food Handler Training Program (English)
5.00 out of 5
 

Introduction

This training program is a mandatory for all food operators in Malaysia in accordance to the Malaysia Food Act 1983, Food Regulations 1985, Food Hygiene Regulations 2009 and Food Hygiene Regulations 2009.

Failure to comply with such regulations will result in: –

1) A fine not exceeding RM10,000 OR

2) Imprisonment not exceeding two (2) years

This Food Handler Training Program is a MANDATORY program for Food and Beverages (F&B) business owners and their food operators. The Certification for this Food Handler Training Program is valid for a lifetime period.

This basic but comprehensive program will impart useful guidelines and knowledge on food handling practices and also training in the principles of food hygiene and safety. This program is applicable to all categories of food handlers inclusive of those in the food manufacturing, food service/ hospitality and food retail industry.

Objective

Upon completion of this programme, the participants will be able to:

  • Increase the awareness of food handlers on food hygiene and sanitation in a more structured and systematic manner
  • Have continuous education on food safety and its implications in the era of globalization
  • Participate “Hands On” training with the certified Trainer by the Ministry of Health (MOH)
  • Comply and fulfill the training requirement as per the Malaysia Food Act 1983 and Food Hygiene Regulations 2009
  • Certified for whole-life

Who Should Attend

All food handlers (both locals and foreigners) who are operating day to day food-related business, operations and productions.

Methodology

Interactive presentation, group activity, individual task, training, practical and demonstration.

Module

  • Module 1 – Introduction
    • Explain the importance of food handler training.
    • Understand the benefits of food handler training
  • Module 2 – Food Hygiene
    • Understand that food hygiene starts with themselves and the environment.
    • Be more sensitive to personal hygiene, the equipment used and state of the premises.
    • Explain the proper clothing that should be worn during food handling.
    • Carry out good practices when handling food.
  • Module 3 – Food Safety
    • Select the best raw foods prior to preparing food.
    • Handle food the correct way.
    • Explain how to handle and prepare raw foods in a clean and safe manner.
  • Module 4 – Critical Factors of Food Poisoning
    • List down the critical factors of food poisoning.
    • Know what actions to take to control the critical factors of food poisoning.
  • END
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RM80.00 RM50.00

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How To Increase Profitability Through Effective Referral Marketing
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How To Increase Profitability Through Effective Referral Marketing

RM2,600.00 RM1,500.00

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How To Increase Profitability Through Effective Referral Marketing ,
 How-To-Increase-Profitability-Through-Effective-Referral-Marketing-HRDF-Trainings

Introduction

More than 80 % of successful business organizations grow their business through referrals and the only reason why they are successful is because they know where to go, who to network with, what to say and most importantly, th power of referral marketing.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Learn how to achieve your dreams in the old-fashioned way through referral marketing
  • Learn how to get the people around you to give you your dream referrals
  • Learn how to get referrals in different situations

Who Should Attend

  • This course is suitable for Business Development Managers, Marketing Managers and Marketing Director. All those in finance, banking, insurance, real state and IT
  • Level For Manager above

Methodology

This program will be conducted via interactive multimedia presentation, small group exercises, personal reflection, role playing and Q & A session
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RM2,600.00 RM1,500.00

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The NLP Psychological Selling Skills
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The NLP Psychological Selling Skills

RM2,600.00 RM1,000.00

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The NLP Psychological Selling Skills ,
 The-NLP-Psychological-Selling-Skills-HRDF-Trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Develop profitable, long term business relationship with customers
  • Sell more competitively
  • Increase long term profitability
  • Build rapport more effectively
  • Apply NLP psychological selling and marketing skills
  • Be more self-motivated and proactive
  • Learn to read customer’s behaviors

Who Should Attend

  • This course is specially designed for Sales & Marketing Executives, Officers, Representatives, Assistant Managers and Managers
  • Level for Officers and above

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Module

  • INTRODUCTION TO NLP PROFESSIONAL SELLING AND MARKETING
  • APPLYING WIN-WIN PRINCIPLES TO ACHIEVE SELF-MOTIVATION
  • THE BUILDING TRUST SKILLS
  • DISCOVER CUSTOMER NEEDS – USE POWERFUL FEEDBACK
  • PRESENTATION SKILLS – LEARN THE PSYCHOLOGY SKILLS
  • THE NLP CLOSING STRATEGIES
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