018-7776416
D-9-3, Plaza Glomac, Jalan SS7/19, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
MyFreelys Academy is establish as a “Training and Development” platform, promoting the best practice of Human Resource Management. Aiming to be the leading training academy for Human Resource Management in Malaysia, MyFreelys Academy aims to train more than 5,000 competent HR professionals and practitioners in both the private and public sectors in the next 10 years. The wide array of professional training courses, and public course offered will put MyFreelys Academy at the frontline of the industry as the leading Human Resource Management in the country. This is inline with its founder’s vision & aspiration as to be the professional body authorized to certify HR practitioners in Malaysia one day.
My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.
Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur
Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur
I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.
Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd
Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd
I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!
Jolene, DRB Hicom Bhd
Jolene, DRB Hicom Bhd
Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks
Jordan Anak Maria of University Pendidikan Sultan Idris
Jordan Anak Maria of University Pendidikan Sultan Idris
Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!
Eugene Chew, Sales Manager at Sime Darby.
Eugene Chew, Sales Manager at Sime Darby.
I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”
Sherry, training consultant at Team Coach International Sdn Bhd
Sherry, training consultant at Team Coach International Sdn Bhd
“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”
Chris Tan, Project Lead for GST Implementation of SMR HR Group
Chris Tan, Project Lead for GST Implementation of SMR HR Group
RM3,900.00 RM2,100.00
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Introduction:Anyone can give a presentation but not everyone can give a High Impact Presentation! Many of us do not like to speak in front of people yet there are times when we are asked to get up and say a few words about someone or a topic when we have not planned on saying anything at all. This 3-day interactive workshop will help participants overcome nervousness, fear, and stage fright, get rid of the butterflies, stop the shaky hands, and eliminate the sweaty palms. This workshop will help participants feel as comfortable presenting to a group as you are talking to a friend in the office including how to organize your ideas—from introduction to closing, ways to maximize the latest technologies to develop professional-caliber presentations as well as how to incorporate gestures that reinforce your message. How Will You BenefitParticipants will learn:
Who Should Attend
MethodologyThis stimulating program will maximize understanding and learning through facilitation, group discussions, interactive activities, presentation / practical and video recording of participants: 5 minutes Presentation. Module
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RM2,600.00 RM1,100.00
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Introduction:Presenting a professional image is extremely important for any company who wishes to grow to greater heights. The professional image has to be portrayed at all times; be it face to face or via the telephone. You see…good customer service and effective communication is the core of any successful organization. In today’s world the telephone is one of the most important tools used to do business in any organization. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. The customer experience that your team creates via the telephone has a profound impact on a customer’s perception of your business – positive AND negative! Delivering the best telephone experience possible is one of the easiest ways to make your customers happy. Without it, all of the money spent on marketing and advertising to gain new customers may be wasted if they go away unhappy, or worse, do not return or do not pass along positive word-of-mouth. Good telephone etiquette and good customer service can turn a first-time customer into a loyal repeat customer. Most people have the basic telephone etiquette in areas such as answering the phone in a professional manner and greeting the customer. However, many lack the crucial etiquette and speaking and listening skills that set apart profitable and professional organizations. There are many ways to insure the telephone is being used in the most effective manner possible. In this training, you will acquire several key skills to insure that your telephone manner is working for you and not against you. How Will You BenefitAt the end of the training program, participants will be able to:
Who Should AttendAll staffs who needs to communicate in a confident, efficient and friendly manner on the telephone and who are dealing with customers. MethodologyThe training workshop will use a range of interactive activities – group and individual exercises, role plays and discussions. There will also be formal inputs of theory and models. The aim is to provide a focus for action that will maximize learning. “Experiential Learning” method is used and is geared towards effective application of what has been learned in order to maximize the value of the course to both the individual participant and his/her organization. Module
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RM2,600.00 RM1,100.00
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IntroductionThere are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.” – Dale Carnegie In today’s competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary. This course will help you improve your English skills (Spoken & Written) in a business and professional setting. Objective
Who Should AttendThis program is a must buy-in for Managers , Executives & Non – Executives who wish to improve their Basic English language in a commercial or business context in the shortest time possible. Level: Executives and above MethodologyParticipative and practical – An interactive and practical approach incorporating group discussions / exercises, presentations and role-plays. Module
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RM2,600.00 RM1,150.00
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IntroductionEffective Communications refers to how an organization communicates. Communicators help an organization fulfill its objectives, define its philosophy and facilitate change in the organization. They deal with both internal and external audiences to establish positive relationships while combining the organization’s goals and the public’s interests. Communicators develop programs to generate an understanding between the management team, employees and customers. Good communications produce well-informed and highly motivated employees with reputable public and corporate images. The successful communications strategy includes internal communications, public relations and community relations, at a minimum. Crisis communications, media training, innovative multimedia presentations, a clear web presence, and effective public speaking are also essential elements of an excellent corporate communications A fully integrated effective communications plan is crucial to the success of your business. It can help you grow your top line revenue and enhance your bottom line. In Communication and Interpersonal Skills Program (Incorporated NLP skills), we take it to a higher level by introducing more practical tools to maximize our communication and interpersonal ability. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is designed for Executive, Supervisors, Team Leaders and NON Executive level MethodologyNLP or Neuro Linguistic Programming techniques & processes; individual and small group discussions on case studies and scenario exercises; experiential learning activities and energizers; and role-playing & lots of practice sessions Module
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RM2,600.00 RM1,400.00
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IntroductionThere are increasing number of businesses where energy management is included as part of management strategies to improve bottom line results. Evidence shows that energy management has direct commercial benefits. Energy audits suggest that most businesses can save between 5 ~ 25% on energy costs annually. In other words, improvement in the way an organization uses energy can reduce operating costs and improve profitability, thus providing a competitive edge for business continuity Benefits:
How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is suitable for Mainly Maintenance and Facility Personnel from Finance and Admin Department Level for Executives and above MethodologyThis stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities. Module
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RM3,900.00 RM2,450.00
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How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is suitable for staff in the manufacturing industry. It is especially suitable for those who has not attended any formal course / training in Electronics especially Supervisors, Technicians, Operators and new employees Level for Supervisors and above MethodologyThis program is suitable for staff in the manufacturing industry. It is especially suitable for those who has not attended any formal course / training in Electronics especially Supervisors, Technicians, Operators and new employees Level for Supervisors and above Module
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RM2,600.00 RM1,350.00
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IntroductionThis course provides technicians with an understanding of the concepts of motion control. In addition to learning motion control concepts and terminology, students will also receive a hands-on introduction to controlling axis motion by using Graphical Motion Control Language (GML) software and a training workstation. In this hands-on environment, students will establish the foundation needed to attend other courses in the motion control curriculum. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is suitable for individuals who need to develop a fundamental knowledge of motion control applications should attend this course. This course is appropriate for all levels of plant personnel: engineers, maintainers, and operators. MethodologyThis program is essentially participative. There will be group interaction, individual exercise, case studies, role-play, lectures and video / films. Module
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RM1,300.00 RM850.00
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IntroductionRatio analysis provides a way of summarizing a large volume of accounting information into simple financial measurements. These ratios can be used to monitor a firm’s financial performance compared to previous accounting periods, or may be used to check how well the firm is doing compared to its competitors. This course details the various types of financial ratios may be computed, for example, profitability, liquidity, etc. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis course is specially designed to Sales Personnel, Sales Executive, and all people who wish to be Super Sales Achiever MethodologyLectures, Case Studies and practical exercises of real life financial situations As accounting and finance is usually taboo to non-financial managers and can sometimes be perceived to be “boring”, the course leader usually encourages a lot of group participation and activities that add an element of fun to an otherwise boring subject. Module
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RM2,600.00 RM1,200.00
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Introduction:General insurance products offers cover on many aspects and it is essential to understand each and every of the insurance products. The basic knowledge would give the person involves in procuring insurance an insight on the coverage and excluded covers. It is also an opportunity to know that cover can be enhanced, knows the limitations and making the conscious decision in buying the insurance at the most efficient arrangement. How Will You BenefitKey learning areas covered during this course include:
Who Should AttendThis course is suitable for Junior Managers, Executives, Officers, Team / Line Leaders and Supervisors MethodologyThis is a training programme, whereby participants are to gain the learning points through various multiple choice questions and examples. Module
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RM1,300.00 RM850.00
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Introduction:This course aims to assist participants understand the GST mechanisms in Malaysia, understanding GST and the accounting process and apply the accounting entries on the GST-based transactions in order to equip the participants to handle the task on hand back and the office. It will also give a clear insight into the major areas of concern in accounting process and GST compliance in regarding to the types of supplies and claiming the input tax. Maintain GST documentation and accounting records as well as converse with filling up GST 03 return form. How Will You BenefitUpon completion of this programme, the participants will be able to:
Who Should AttendThis program is suitable for Company Secretaries, staff involved in preparing for the implementation of GST, all accounting staff engaged in preparing accounting records for GST registered companies, account executives, business entrepreneurs, IT system administrators MethodologyThis stimulating program will maximizes the understanding and learning through lecture using Power-point presentation, flip charts, practical examples, lecture notes and Q & A session Module
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RM1,000.00
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How Will You BenefitSetelah menghadiri modul ini, para peserta akan dapat:
Who Should AttendKursus ini sesuai untuk Pengurus Sumber Manusia, Ketua Jabatan, Eksekutif, Penyelia, Ketua-kumpulan, dan pekerja-pekerja yang terlibat dalam perkara-perkara berkaitan dengan akta-akta pekerja Peringkat ini sesuai untuk Eksekutif dan keatas MethodologyKursus ini akan dikendalikan dengan syarahan interaktif, kajian kursus dan perbincangan Module
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How Will You BenefitUpon completion of this programme, the participants will be able to:
Who Should AttendHR Managers, Department Head, Executives and Administrators. MethodologyThis course will be delivered using a mixture of lectures, practical case studies, role-plays, video presentations and group discussion. Module
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RM1,300.00 RM850.00
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IntroductionThe EPF Act 1951 was replaced in 1991 by a new and more comprehensive Act, with further amendments over the following years, the latest being “amendments 2007″ implemented 2007, 2008 and amendments 2011. Though it has been 60 years since the EPF came into existence, many employers have still not grasped the essential provisions of the law on their role, responsibilities and liabilities. Further with amendments to The Act from time to time, uncertainties and confusion reign amongst a considerable number of employers and they often face litigation, penalties and other difficulties in their dealing with the EPF. The same situation amongst employees on the other hand has deprived them of fully knowing and enjoying their rights, privileges and benefits available to them under the law. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is suitable for Directors, Partners, HR Managers, Executives, Finance & Admin Managers, Trade Union Officials, Payroll Staff and Employees MethodologyThis stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities. Module
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RM2,600.00 RM1,000.00
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IntroductionBusiness relies on their employees to be successful. Hiring the right people is imperative, and there are many repercussions when recruiting and selection systems fail. More than just losing money from lack of productivity, hiring the wrong people negatively affects many aspects of daily business and productivity. How do you go about selecting the right person for the right job? Without equipping recruiting managers with proper interview skills and techniques, you may end-up getting a “square peg” for a round hole. Instead of throwing dice, it’s more scientific to conduct proper interview with competency-based behavioral questions and score the candidates more objectively. This means you give different weights to different competency or behavior. This weightage has to be determined by the management according to what they value most. When you use such a system, your probability of getting the right person will be higher. If you get the wrong person, you’ll sooner or later have to replace that person and this will incur a cost to you, both monetary and time. Based on research, the financial costs can range from 30% to 150% of an employee’s annual remuneration package, depending on their level in the organization. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis workshop is suitable for Managers, Senior Executives, HR professionals, Line Managers and anyone who has to perform interview for recruitment. Methodology
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RM2,600.00 RM1,000.00
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IntroductionAny organization is only as strong as its weakest link and just a few poor performers can adversely affect your entire company. Thought there’s no foolproof method for hiring the right people, there is a system for minimizing mistakes and consistently recruiting better, more successful candidates Though most managers understand the importance of hiring wisely, many don’t know how to do it. In the end, they often choose prospective employees based on gut reactions. While this strategy sometimes works, more often it leaves managers with ineffectual or unmotivated employees who drag the organization down. Decisions based on emotions, biases, personalities or stereotypes often reveal themselves as bad decisions in hindsight. The key to dodging this pitfall is to train yourself to base all of your hiring decisions on reason, not emotion Performance-Based Hiring system, a methodology designed in response to the needs of top recruits and based on how they actually look for and accept offers. This unique, step-based system involves :
How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should Attend
MethodologyThe program is structured in such a way as to provide participants every possible opportunity to implement the different skills, behaviors and principles immediately after they are introduced and explained. Learning is supported by lecture, group work dynamics, video case study analysis role play and work-based case studies (best practices) This is to ensure participants gain experience in each principle and build confidence in using the supporting toolsets Module
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RM2,600.00 RM1,000.00
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IntroductionThe interview and selection of the right people is essential to the success of every team and organisation. However, the process of interview and selection is costly both in terms of time and resources particularly if the wrong decision is reached. It is critical that the right candidate is appointed first time. This practical interview and selection skills training course will provide individuals with guidance in the skills and techniques essential to conducting a successful selection process. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendStaff who are required to take part in selection and interviewing, or who administrate recruitment, and need to have a good understanding of the recruitment and selection process and Manager/Executive/Officer of HR/Recruitment Personnel/HoDs and those involved in selection and interview process MethodologyThis stimulating program will maximizes the understanding and learning through Lecture, case studies, role plays and group discussons Module
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RM1,300.00 RM850.00
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IntroductionEmployment of the right personnel is an opportunity both for the organization and the interviewee. To the organization, it means gaining in human resource to build up the organization. To the interviewee, it may mean he or she is almost there, with an opportunity for a career The ability to recruit effectively, interview for results whether for promotion and the final selection is key to understanding interviewees How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should Attend
MethodologyA variety of presentation methods will be used including short lecture-style, group discussions, role- play, games for interactive learning and exercises Module
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RM2,600.00 RM1,200.00
IntroductionEffective Employee Handbook and Human Resource Policies / Standard Procedures clearly describe expectations and clarify employees’ doubts regarding standard policies & procedures, performance and promotion criteria, compensation & benefits provides, fringe benefits entitlement and etc. Human Resource Policies and Procedures must be carefully drafted to be clear and unambiguous to avoid legal disputes and disruption to workflow. This course is designed to provide useful tips to participants to effectively write or revise your Employee Handbook, Human Resource policies or Standard Procedures, to suit the needs of your respective organizations. Discover and avoid the elements that will turn your policies and practices into liabilities. ObjectiveAt the end of the programme, the participant will be able to:
Who Should AttendHuman Resource Practitioner, Human Resources Managers / Executives / Supervisors, Office Managers, Administration Managers, Administrators, General Affairs Managers / Executives / Officers, Personal Assistants and Confidential Secretaries MethodologyInteractive lectures, Group Discussion, Group Exercises, Team Experiential Learning and Case Studies. Module
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RM2,600.00 RM1,200.00
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Introduction:Most organisations have 3 generations in the workforce working side by side. Most of your customers and clients will also be from 3 different generational backgrounds. This program is designed to streamline communication and minimise misunderstanding in the workplace. It will give each generation a unique insight and a better understanding of how different generations process information and make decisions. It’s quite straight forward, people interacting with other people that are what interpersonal skill means. We all start doing it from the moment we’re born. And if all goes well as we grow up, we get more skilled at communicating our wants and needs, our feelings and thoughts. We also learn to interpret other people’s in turn, so that in adulthood we are aware of how our behaviour impacts on others. We all find people with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. Strangely, interpersonal skills are one of those things that you’ll only really notice when someone doesn’t have them! And you’ll certainly notice it when yours have deserted you. That’ll be the moments when you get wrong-footed, tongue-tied, or embarrassed. The trick people with good interpersonal skills have learnt is to identify which feelings get in the way of connecting with others. Then they have practised new ways behaving when they find one of those feelings coming on. A little time spent working on you interpersonal skill set will pay huge dividends. In time you’ll find you’ll be able to work well in any communication arena. This training courseware provides everything you need to professionally deliver Interpersonal Skills training including a detailed participant manual, hands-on course exercises, training icebreakers, training games, course tests, course evaluation and action plan for participants How Will You BenefitUpon completion of this program, participants will be able to:
Who Should AttendThis program is suitable for supervisors and above. MethodologyThe workshop will be based on the principles of experiential learning. Our training weave role-plays, interactive group activities, hands-on experiences, simulation activities, group discussions, visual aids, games, and quiz. The aim is to address problems, challenges and real-life situations with practical and concrete solutions. Our activities are designed to make learning easier for the participants by fostering interaction. They stimulate creative thinking, illustrate new concepts and challenge basic assumptions. Our customer service training programs include valuable tools and use a variety of methods for learning, including:
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RM2,800.00 RM1,900.00
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Introduction:Assertive capability is one of the key elements that affect a supervisor and/ or leader’s credibility. Assertive decisions made by the supervisors/ leaders are crucial to the success or failure of a specific task and/ or project. This training programme will help you to improve your organisation’s bottom line, by providing the knowledge and skills towards application of the essential supervisory leadership competencies through an experiential approach, whereby participants will learn through actual doing. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is suitable for middle level / newly promoted / potential leaders. MethodologyThis stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities. It includes management games as well as video clip discussions and presentation. Adult learning is our key strength and focus. Module
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RM2,600.00 RM1,150.00
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How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis program is suitable for Executives and Managers. MethodologyShort lectures followed by learner centred case study analysis, discussion and exercises. Participants will be required to bring along a range of problems in operations and administration processes from their own organisation Module
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RM1,300.00 RM850.00
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IntroductionProductivity is an important element in business as it is the driving force behind a company’s growth and profitability. Companies can lose billions every year due to unproductive employee. The success outcome of one’s life is distinctively clear between a productive and unproductive individual. Thus taking steps and making commitment to improve personal productivity management is one of the keys to personal and professional success. How Will You BenefitUpon completion of this programme, the participants will be able to:
Who Should AttendThis program is a must buy-in for Clericals, Executives, Supervisors, Officers, Assistant Managers, Team Leaders, Managers and all staff. Methodology
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RM3,900.00 RM1,600.00
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IntroductionThis program is intended to empower participants with personal empowerment, effectiveness and leadership skills to motivate themselves, others and understand fundamental human needs. This program will be excellent for those who have to excel in their lives, lead others, set an example, and manage team mates to reach a goal. The Accelerated Learning Technology used in this course is unique to the brand of the workshop as participants learn 400% faster than any other courses. Furthermore, this workshop is intended for those keen on developing their interpersonal skills and apply the knowledge of intrapersonal qualities. In addition, the participants also develop their intrapersonal qualities (personal effectiveness) in being a leader as well as to develop their inter-personal skills (mainly in management) to achieve a vision. This workshop is designed to help participants to be proactive, responsible and empowered. Every participant will benefit from this training by learning how to live a happy and contented life while achieving personal and professional goals. Companies or organizations will benefit by having motivated, focused, confident employees who know how to bring added value to their work. How Will You BenefitUpon completion of this programme, the participants will be able to:
Who Should AttendThis program is suitable for all personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors. MethodologyThis stimulating program will maximize the understanding and learning through Modelling, Games, Simulations, Metaphors, Role Plays, Projects, Individual Reflections, Group Discussions and Physical Activities Module
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RM2,600.00 RM1,300.00
IntroductionEveryone has emotions. Sometimes emotions seem untouchable – it is hard to explain them with language. Emotions reside within us, sometimes invisibly influencing our decisions and our lives. Research has proven that emotional intelligence (EQ) is more reliable in predicting success than intelligent quotient (IQ). In this course, we will discuss the topic of emotional intelligence. We will relate it to the workplace and explain how practicing emotional intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change. ObjectiveUpon completion of this program, the participants will be able to:
Who Should AttendThis program is designed for Managers, Head of Department, Executives and Supervisors MethodologyThis program will be delivered through Case studies, which are built through actual working environments, small group practical exercises, small group discussion, facilitator presentations, skill practices, application planning and walk-through simulations. Module
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RM1,300.00 RM850.00
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IntroductionThe ISO 9001:2008 standard for the Quality Management System has been revised. The new standard is ISO 9001:2015. There are some significant changes that have taken place as a result of the revision to quality management principles and the clauses have been regrouped. How Will You BenefitUpon completion of this programme, the participants will be able to:
Who Should AttendManaging Directors, General Managers, Managers, Executives, Supervisors, Line Leaders and all others who are involved in the implementation and maintenance of the Quality Management System. MethodologyWorkshop style with full interaction. Module
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RM2,600.00 RM1,000.00
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IntroductionInternal audits are pre-requisite of ISO 14001:2015. However, auditing to barely meeting compliance is not a healthy activity. Audits should be value added and focus on continual improvement of the Environmental Management System. Audit findings by major certification bodies have revealed that internal audits are indeed an area of weakness in the implemented Environmental Management System of most organizations. In fact, most international and national certification bodies are in the process of reducing surveillance audits if reliance can be placed on the effectiveness of internal audits. Therefore, internal audits should be enhanced so that weaknesses and opportunities for improvement can be identified and actions can be taken to correct the weaknesses or harvest the benefit. How Will You BenefitUpon completion of this program, participants will be able to:
Who Should AttendAll internal quality auditors and all other section and department heads that need to face auditors. Methodology
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RM2,600.00 RM1,300.00
Objective
Who Should AttendThis course is suitable for all personnel involved in environmental issues MethodologyThis program will be presented via interactive lecture, practical hands-on activities, role-play and group & individual presentation Module
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RM2,600.00 RM1,000.00
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IntroductionDo you know when you have gotten the best deal or a fair price? Yes, you do if you are a skilled negotiator. In this negotiation training course, participants will learn to determine the most appropriate approach to take before the negotiation even starts – to spot dirty tricks from a mile away, and take the essential steps of a skilled negotiator. How Will You BenefitUpon completion of this programme, the participants will be able to :
Benefits
Who Should AttendManagers, Executives, Project Coordinators, Team leaders and anyone who needs to negotiate for a win-win situation. MethodologyThrough multiple case studies, hands-on activities, exploratory discussions, participants will practice skills learned throughout this interactive, fast-paced negotiation course. Module
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RM2,600.00 RM1,000.00
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IntroductionAppointments are usually made over the phone by the sales person while the telemarketer would try their very best to close a deal over it. As most people do not get to see the person making the call, a high percentage of the calls are rejected. However, this would not be the case for a trained and skilled sales person and telemarketer. They will be able to close in both in the appointment and the sale. This skill will boost the company’s sales and profit as it allows more doors to open over a simple phone call. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendExecutives, Telesales, Telemarketing, Managers, Sales Professionals, Business Development Managers, Sales Directors MethodologyThis course will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play, and group discussions |
RM2,600.00 RM1,000.00
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IntroductionSuccess can only be achieved if one has the right kind of mindset, skills and knowledge to work towards it. This course empowers the participants with the consultative approach mindset and the consultative selling skills needed to provide more professional customer engagements in the territorial account management and to increase their sales success rates. How Will You BenefitUpon completion of this programme, the participants will be able to :
Who Should AttendThis course is suitable for tenured (>6 months) Mid/Junior Sales Managers, Team Leaders and Sales Executives, both inside and outside sales. MethodologyThis is a highly interactive training program, whereby participants are to gain from the learning points through experiential activities. Module
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