Introduction

Training has specific goals of improving one’s capability, capacity, productivity and performance. Training helps to enhance competency of employees which leads to the overall ORGANIZATIONAL EXCELLENCE!

Training needs analysis (TNA) is the initial stage in training process. It involves a procedure to determine whether training is needed to address issues with regards to competency. Competency is a blend of attributes, knowledge, skills, & attitude. While the former is almost fixed, the other three are trainable.

TNA looks at each aspect in an organization, a department, and a specific task or job’s requirements in order to identify the gaps. Once gaps are identified, a strategic and structured TNA system can be effective in identifying, planning, implementing and evaluating the effectiveness of each specified training.

How Will You Benefit

Upon completion of this programme, the participants will be able to:

• Explain the strategic purpose of changing the role of training
• Explain the systematic approach to training
• Create a model for conducting TNA
• Conduct ‘Training Needs Analysis’ and evaluate training needs quantitatively and qualitatively
• Use the right methodology to collect information
• Analyze information collected to identify specific needs and prioritize the annual training plan

Who Should Attend

Trainers or person in charge of training be it human resource, customer service, technical, medical, teaching, lecturing and any other functions associated with training. This course is ideal for beginners and training administrators who lack training in training needs analysis.

Methodology

This course will be presented through interactive lecture, group discussion, case study, role-play and games.

Module

• THE ROLE OF TRAINING IN THE ORGANIZATION
• TRAINING NEEDS ANALYSIS (TNA)
• ANALYSIS OF ORGANIZATIONAL AND DEPARTMENTAL TRAINING NEEDS
• ANALYSIS OF INDIVIDUAL TRAINING NEEDS
• OPERATIONAL TNA – PROCESS
• TNA TOOLS AND TECHNIQUES

How Will You Benefit

Upon completion of this programme, the participants will be able to :

At the end of the course, participants will acquire a good understanding of the Employment Act. They will then be able to apply the legal aspects of the Acts to their human resource management system and formulate policies that will enhance a more harmonious employer-employee relationship

Who Should Attend

• This program is designed for all HR Managers, Department Head, Executives and Administrators
• Level for Head of Departments and above

Methodology

This program will be presented via interactive lecture, practical hands-on activities, role-play and group & individual presentation

Module

• THE INTERPRETATION
• CONTRACT OF SERVICE AND DEFINITION OF WAGES ON TERMINATION,
• DISMISSAL AND RETRENCMENT
• HOURS OF WORK AND OVERTIME
• REST DAYS AND PUBLIC HOLIDAYS, ANNUAL LEAVE AND SICK LEAVE
• MATERNITY PROTECTION
• SEXUAL HARASSMENT IN THE WORK PLACE
• MISCONDUCTS
• DOMESTIC INQUIRY

Introduction

The key to success of a business or an organization is dependant on good management information which allows the organization to monitor and evaluate the progress they made. Today, whether we are in the private or public sectors, most of use are concerned with our performance. Accountability for outcome is a rallying cry that has taken our country by storm. Organizations across the nation are shifting from just seeing themselves as accountable for creating and carrying out activities to being responsible for achieving results- meeting goals, fulfilling the objectives, and improving the quality of their services.

In an ideals world, organization would all have vision, mission, goals and objectives. Flowing from those would be the organization’s key performance indicators ( KPIs), the measures by which the organization knows whether it is successful or not. KPIS is one important tool both for translating strategy ( vision and mission) into action and for monitoring progress at a strategic level. When an outcome is monitored and trended with a KPI, the resulting figure tells you the process performance effectiveness.

How Will You Benefit

The KPI development is a course that contains information to assist organization with the implementation of their KPIs. It offers reasons for developing to KPIS, a description of the key components and step by step guidelines in developing the KPI as well as managing the KPIs.

This course will assist quality practitioner and company executive in developing right KPIs for their organization.

Who Should Attend

Accounting Information technology and HR Managers and those who are involved in developing and implementing performance measurement system in their companies. Managers responsible for the execution of strategy in their companies

Methodology

Discussions and presentations /Case Study of Malaysian companies/Action-based learning in developing Balanced Scorecard/Explore business best practices

Module

• UNDERSTANDING PERFORMANCE INDICATOR THAT LEAD TO EFFECTIVE MANAGEMENT
• INTRODUCTION TO THE KPI CONCEPT AND PERFORMANCE MEASUREMENT
• UNDERSTANDING CRITICAL SUCCESS FACTORS
• DEFINING THE KEY PERFORMANCE INDICATORS ( KPIS) AND KEY RESULT AREA
• SETTING OBJECTIVES, REFERENCE POINTS AND INDICATORS REQUIRED
• PERFORMANCE MEASUREMENT
• SETTING DEPARTMENTAL AND INTERDEPARTMENTAL KPI
• DEVELOPING THE KPIS
• KPI SAMPLES : FROM CSF TO KPIS