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MyFreelys Academy is establish as a “Training and Development” platform, promoting the best practice of Human Resource Management. Aiming to be the leading training academy for Human Resource Management in Malaysia, MyFreelys Academy aims to train more than 5,000 competent HR professionals and practitioners in both the private and public sectors in the next 10 years. The wide array of professional training courses, and public course offered will put MyFreelys Academy at the frontline of the industry as the leading Human Resource Management in the country. This is inline with its founder’s vision & aspiration as to be the professional body authorized to certify HR practitioners in Malaysia one day.

Clients' Testimonials

Understanding, Established and Managing A Comprehensive GST Platform

“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”

Chris Tan, Project Lead for GST Implementation of SMR HR Group

2016-11-12T17:12:20+00:00

Chris Tan, Project Lead for GST Implementation of SMR HR Group

“We are pleased with the GST training and also the professional services rendered by Mr. Danny Lim. His training and coaching helped us to established a comprehensive GST platform & developed a template which allow us to apply across the other subsidiaries, thus saving us a lot of time and cost. His "after-training" support on GST matter is excellent. We would recommend Mr. Danny Lim and his training to anyone needing GST guidance.”

How to close deals over the phone within 24 hours

I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”

Sherry, training consultant at Team Coach International Sdn Bhd

2016-11-12T17:11:27+00:00

Sherry, training consultant at Team Coach International Sdn Bhd

I have attended the "How to close deals over the phone within 24 hours" conducted by Ms. Lesley and I have made tremendous number of deal via the phone for my boss. Her training (method) was proven to be what’s needed and is a must attend. Highly recommended!”

Dress To Success – Projecting A Professional & Confidence Corporate Image

Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks

Jordan Anak Maria of University Pendidikan Sultan Idris

2016-11-13T22:00:30+00:00

Jordan Anak Maria of University Pendidikan Sultan Idris

Your training (Dress To Success → Projecting A Professional & Confidence Corporate Image by Trainer, Puan Rina Baha) gave me new ‘inspiration’ to look after my image / style personality. Thanks

Developing The High Performance Service Ambassador In The Service Environment

I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.

Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd

2016-11-13T18:49:12+00:00

Melvin Lai, Retail and Business Development Manager at Kawanku Electronics Sdn Bhd

I participated the "Developing The High Performance Service Ambassador In The Service Environment" with my retail team and gained much experiential learning from the trainer in providing the best services to our customers in the electronic retail industry. After this training course, I aimed to equipped all my retail staffs to be on the best Kawanku Electronics Sdn Bhd Ambassador to all our customers.

How to close deals over the phone within 24 hours

My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.

Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur

2016-11-12T16:48:00+00:00

Simon Lau, Sales and Marketing Manager at Gyeonggi (Korea) Trade Centre Kuala Lumpur

My team excelled in their tele-sales right after attending Ms. Lesley's training on "How to close deals over the phone within 24 hours". Amazing trainer and is able to help my team to find their respective own strengths in maximising their tele-sales and appointment rates. Thank you Ms. Lesley and MyFreelys Academy.

Business Loan Proposal To Banks And Its Computation

I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!

Jolene, DRB Hicom Bhd

2016-11-12T17:09:50+00:00

Jolene, DRB Hicom Bhd

I absolutely loved this training course on "Business Loan Proposal To Banks And Its Computation". Very engaging and is useful in my day to day work in building up my business proposal to banks on behalf of my company. Highly recommended!

How to close deals over the phone within 24 hours

Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!

Eugene Chew, Sales Manager at Sime Darby.

2016-11-12T17:08:27+00:00

Eugene Chew, Sales Manager at Sime Darby.

Lesley (trainer for "How to close deals over the phone within 24 hours") has been in the sales industry for more than 15 years and results speak louder than words. Fantastic methodology as well as new ways to close deals. Techniques in imparting sense of urgency is second to none! A very well done event and an even better content!

Program

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Perkhidmatan Pelanggan Yang Cemerlang
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Perkhidmatan Pelanggan Yang Cemerlang
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Perkhidmatan Pelanggan Yang Cemerlang , .
 Perkhidmatan-Pelanggan-Yang-Cemerlang-HRDF-trainings

Introduction:

Pelanggan – memberikan fokus kepada syarikat yang berusaha untuk mencapai kecemerlangan dan keunggulan di dalam perkhidmatan yang ditawarkan. Mereka mengakui bahawa ini adalah salah satu faktor atau kunci kejayaan, pada hari ini dunia perniagaan menuntut satu perkhidmatan pelanggan yang konsisten dan cemerlang, ia akan membawa keuntungan jangka panjang kepada sesebuah organisasi atau syarikat.. Dengan demikian, sesebuah organisasi atau syarikat harus peka terhadap perubahan dan keperluan pelanggan di setiap saat. Bagaimana ia dapat dicapai? Apakah teknik – teknik yang boleh diterokai/digunakan didalam mencari formula dan strategi untuk memberikan perkhidmatan yang cemerlang yang melampaui harapan para pelanggan .

  • Masalah di dalam perkhimatan pelanggan adalah:
  • Tidak memberi keutamaan kepada pelanggan
  • Tidak komited untuk memenuhi keperluan pelanggan
  • Bertengkar dengan pelanggan
  • Menjadi defensif ( mempertahankan diri ) ketika menerima aduan
  • Tidak menyedari kekuatan ( melalui kata – kata )
  • Tidak menempatkan diri di dalam permasalahan pelanggan

How Will You Benefit

Setelah tamat program ini, para peserta akan :

  • Memahami peranan dan tanggungjawab sebagai pembekal perkhidmatan pelanggan
  • Mempraktikan kemahiran dan teknik yang dipelajari bagi meningkatkan kepuasan pelanggan
  • Mampu menangani kerenah dan aduan para pelanggan secara profesional
  • Meningkatkan/memperbaiki hubungan dengan pelanggan
  • Dapat menyediakan khidmat pelanggan yang baik melalui perbualan telefon mahupun secara langsung
  • Memperolehi pelbagai kemahiran di dalam perkhidmatan pelanggan
  • Mengenalpasti masalah atau prestasi kerja dan tindakan yang harus diambil untuk memperbaiki perkhidmatan kepada pelanggan

Who Should Attend

Pengurus, Eksekutif, Penyelia, Jurutera, Juruteknik , Pekerja Pemasaran dan Pegawai atau pekerja perkhidmatan pelanggan yang sentiasa berurusan dengan para pelanggan

Methodology

Metodologi yang digunakan merangkumi kombinasi kuliah, perbincangan kumpulan, latihan, persembahan, ulasan video dan aktiviti

Module

  • FALSAFAH DI DALAM PERKHIDMATAN PELANGGAN
  • MENILAI DALAMAN DAN LUARAN PELANGGAN
  • MENGURUS KEHENDAK & HARAPAN PELANGGAN
  • IMEJ PROFESIONAL & KOMUNIKASI UNTUK MEMENANGI HATI PELANGGAN
  • ELEMEN/KUNCI PENTING DI DALAM PERBUALAN MELALUI TELEFON
  • BAGAIMAN MENANGANI PELANGGAN YANG CEREWET DAN ADUAN PELANGGAN
  • PENGETAHUAN DI DALAM PERKHIDMATAN PELANGGAN
  • MEMBANGUNKAN/MENGEMBANGKAN SIKAP KERJA POSITIF
  • SIKAP YANG TEPAT UNTUK MASA DEPAN YANG LEBIH BAIK
  • KEPENTINGAN KERJASAMA DI DALAM MENCAPAI KECEMERLANGAN PERKHIDMATAN
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Customer Delight
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Customer Delight , .
 Customer-Delight-hrdf-delights

Introduction:

“Excellence is an art won by training and habituation. We are what we repeatedly do- Aristotle

“Service Excellence means exceeding customers’ expectations and paying attention to details.” – Disney Institute

Do you want to stand out from the competition?

Do you want to ensure you consistently provide the best possible service to your customers?

Customers have increasingly high expectations about customer service and make buying decisions based on the service they receive. In order to stand out from the competition, the service you provide to your customers must be second to none – and will be measured at every “moment of truth”.

Plenty of businesses today recognize that significant competitive advantage can be gained through a focus on delivering customer excellence. There is a proven correlation between customer satisfaction, loyalty and profitable sales performance. Improving your customer’s levels of satisfaction will drive repeat purchase and customers will refer their family and friends.

Customer Delight training prepares your frontline service staff to communicate effectively with a diverse range of customers and colleagues and learn to provide excellent service whilst applying the organizational service system.

How Will You Benefit

At the end of the training program, the participants are able to:

  • Develop their self-confidence, pride and have a sense of purpose whilst carrying out their daily responsibilities.
  • Have an understanding on their customer needs and expectations
  • Enhance their communication skills
  • Manage their emotions when dealing with difficult situations and various customer personalities
  • Handle complaints effectively and initiate service recovery
  • Promote customer loyalty.

Who Should Attend

This programme is specially tailored for Executive, Officers, Receptionist, Administrators, Assistant Managers, Managers and any staff who have to deal with customers / clients.

Methodology

Competency-based-learning (CBL) encompassing lectures, group presentations, demonstrations / role plays of real life experiences, sharing of best practices and discussions

Module

  • THE RIGHT ATTITUDE
  • THE VALUE OF A CUSTOMER
  • IDENTIFYING THE ATTRIBUTES AND RESPONSIBILITIES OF A SERVICE PROFESSIONAL
  • MANAGING CUSTOMER EXPECTATIONS
  • CHANGING THE CURRENT SERVICE MENTALITY
  • SERVING THE CUSTOMER’S THROUGH EQ
  • USING COMPLAINTS TO CREATE CUSTOMERS FOR LIFE
  • MANAGING OUR EMOTIONS WITH DIFFICULT AND DIFFERENT TYPES OF CUSTOMERS
  • UNDERSTANDING THE COMMUNICATION PROCESS
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Communication And Writing Skills In English
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Communication And Writing Skills In English , .

Objective

Upon completion of this programme, the participants will be able to:

  • Speak English confidently in everyday conversation by using simple, basic language patterns and strategies
  • Be encouraged to develop the following skills: listening, oral, reading and writing
  • Able to know the 5 Ws of planning
  • Know how to write business letters
  • Understand the formats & structure of memos
  • Learn how to compose e-mail messages
  • Able to use appropriate rules of grammar and tenses
  • Understand and express greetings and introductions
  • Understand and express gratitude, thanks and apologies
  • Understand and give short and simple direction
  • Understand and give descriptions of people, things and places
  • Understand and engage in casual conversations
  • Understand and express quantity, quality and time in relation to target
  • Read and understand signs and simple notices
  • Read, understand and complete simple forms

Who Should Attend

This program is suitable for Administrative & Clerical Support Staff, Front-Line Staff & Receptionists those who would need basic to intermediate proficiency in handling everyday conversation in the English Language. Staff of different levels at clerical or even management will find this course very useful and practical as it deals with speaking appropriate English in different situations and excellent for all speakers of ESL

Methodology

This stimulating program will maximizes the understanding and learning through interactive power point presentation, group / classroom discussion, individual exercises, brainstorming.

Module

  • GREETINGS AND STARTING CONVERSATIONS
    • Words / Phrases Used To Greet A Person Or To Begin A Conversation With Strangers
  • GIVING OPINIONS, AGREEING AND DISAGREEING
    • How To State One’s Opinions
    • How To Support The Opinions That Are Stated
    • Learning How To Use “Owned Language”
  • MAKING ARRANGEMENTS AND INVITATIONS
    • Understanding And Use Of The Language Of Invitations And Arrangements
    • Using Correct Tone, Stress And Intonation Patterns
    • Writing And Responding To Formal And Informal Invitations
  • ASKING ABOUT TIME AND GIVING DIRECTIONS
    • Asking For Time By Using The Right Words / Phrases
    • Asking For And Giving Directions
    • Giving Instructions About The Whereabouts Of Landmarks
    • Write Directions To Certain Places
    • Describe How To Get To A Given Destination
  • GIVING AND ACCEPTING COMPLAINTS
    • The Language Forms And Functions For Making Complaints
    • Learning How To Make Verbal And Written Complaints
    • Learning The Right Way To Handle Complaints – Both Orally And In Writing
  • ANSWERING THE TELEPHONE AND MAKING CONVERSATION
    • The Proper Language Forms And Functions To Be Used When Answering Telephone Calls
    • Techniques To Keep A Telephone Conversation Going
  • THE BUSINESS WRITING PROCESS
    • Rules Of Good Writing
    • The 5Ws Of Planning (Who, What, Where, When, Why)
  • THE VARIOUS BUSINESS DOCUMENTS
    • Categories Of Business Letters
    • Guidelines For Composing Letters
    • Formats & Structure Of Memos
    • Composing E-Mail Messages
    • Writing Fax Messages
  • WRITING FOR THE READERS
    • Specialist And Non-Specialist Readers
    • Appropriate Tone And Style Of Writing
    • The Importance Of Well-Structured Paragraphs
    • Using Key Words Prominently
  • APPROPRIATE RULES OF GRAMMAR AND TENSES
    • Punctuation
    • Adjectives & Adverbs
    • Nouns
    • Verbs
    • Prepositions And Pronouns
    • Sentence Structure
  • UNDERSTANDING AND EXPRESSING GREETINGS AND INTRODUCTIONS
    • The Proper And Professional Way To Greet Clients, Colleagues, Superiors
    • Reading And Responding To Written Greetings
    • The Important Elements To Consider When Introducing Someone At Workplace – The Difference Between Formal And Informal Introductions
  • UNDERSTANDING AND EXPRESSING GRATITUDE, THANKS AND APOLOGIES
    • The Importance Of Expressing Gratitude
    • The Key Phrases Involved In Expressing Gratitude Which Also Reflects On One’s Professionalism
    • Expressing Gratitude In Writing – E.g. : Writing A Thank-You Letter, Responding To A Thank-You Letter
    • The Formal And Informal Ways Of Expressing Apology
  • UNDERSTAND AND EXPRESSING SHORT AND SIMPLE DIRECTIONS
    • The Key Phrases Involved In Giving And Asking For Directions
    • Explaining The Whereabouts Of Landmarks
    • The Importance Of Being Descriptively Clear
    • The Skill To Read Location Maps And Translate Them Into Verbal Directions
    • Writing Down Directional Instructions
  • UNDERSTANDING AND DESCRIBING PEOPLE, THINGS AND PLACES
    • The Key Phrases And Adjectives Used In Description Of People, Places, And Things
    • The Importance Of Clarity When Describing In Order Not To Provide Wrong Information
    • Describing People, Places And Things In Writing
  • UNDERSTANDING AND ENGAGING IN CASUAL CONVERSATIONS
    • The Distinction Between Informal And Formal Vocabulary
    • Tips To Initiate, Maintain And End A Conversation In Order To Maintain The Interest Factor
  • UNDERSTANDING AND EXPRESSING QUANTITY, QUALITY AND TIME IN RELATION TO TARGET
    • Key Terms And Expressions In Relation To Quantity, Numbers, Cost And Time
    • Reading And Translating Schedules Into Verbal Explanations
    • Writing Reports Using Numbers, Quantity, Cost And Time
  • READING AND UNDERSTANDING SIGNS AND SIMPLE NOTICES
    • Key Expressions Used To Indicate Situations – Emergency-Related, Dangerous Situations And Etc
    • Importance Of Expressing Messages Succinctly
    • Crisp Vocabulary
  • READING, UNDERSTANDING AND COMPLETING SIMPLE FORMS
    • Understanding Of Key Terms And Phrases Used In Forms
    • Learning The Art Of Providing Clear, Short Answers To Questions Posed In The Forms
    • Learning To Create Simple Forms – To Identify The Crucial Details Required Depending On The Requirements
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Connecting People With Powerful Communication Skills
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Connecting People With Powerful Communication Skills .

Introduction

Communication is at the heart of everything we do in business, yet poor communication is a huge problem for business and individuals – causing low morale, poor performance and high staff turnover. Success in people management depends on your ability to communicate effectively. This course shares with you the practical understanding of the skills, concepts and structures that are important for building working and business relationships.
“If you want to win a man to your cause, first convince him that you are his sincere friend.” – Abraham Lincoln

Introduction: ‘Communication is the Heart of Everything’

Benefits

Upon completion of this program, participants will be able to:

  • Understand the process of communication in handling people
  • Choose appropriate spoken and written methods for communicating with individuals or groups
  • Create positive working relationship – using different communication styles
  • Use your knowledge of the communication process to make orders and instructions more acceptable to people
  • Project positive nonverbal communication
  • Be an active listener
  • Get what you want in negotiation
  • Use body language to build rapport with anyone
  • Modify your communication style to suit the other person when you motivate, compliment, counsel, correct and delegate

AUDIENCE

This program is suitable for Executives, Managers and Supervisors

METHODOLOGY

This stimulating program will maximize understanding and learning through Interactive & Jigsaw Learning, Exploratory Discussions, Practice Exercises, Fun-Learning Activities

Module

  • LAY FIRM FOUNDATIONS
    • Take Responsibility
      • What You Say And How You Say It
    • Watch Your Fact
      • Distinguish Your Facts From Opinions And Assertions
    • Listen Actively
      • Focus On Speaker’s Message With Prejudging
    • Ask Effective Question
      • Powerful Questions: Open-Ended, Thought-Provoking, Or Probing
    • Respond Flexibly
      • Big Picture Or Detail Communicators
    • Pick Your Words Carefully
      • Need To Understand And Be Understood
    • Practice Exercise – Learning Game
  • LOOK OUT– BODY BASICS
    • What Are You Saying With Your Body
      • Match Your Words –Tone – Body Language
    • Avoid Becoming A ‘Space Invader’
      • Invisible Zones Of Personal Space
    • Your Handshake Tells On You
      • Pointers To The Perfect Handshake
    • If A Handshake Is Not Your ‘Thing’ – What Then?
      • Use Eye Contact Carefully
    • Avoid Appearing Too Dominant
      • Open And Closed Body Language Signals
    • Signs Of Positive, Open Lines
      • Signs Of Disengagement
    • Body Language – Power And Authority
      • Four ‘S’s
    • Practice Exercise – Learning Game
  • COMMUNICATION INSIDE A TEAM
    • Be Aware Of Dynamics
      • `Players’ Positions
    • Take People Into Your Confidence
      • Share Confidences To Create Trust
    • Show Appreciation
      • Listening – Attention – Praise
    • Establish A Rapport
      • Match And Mirror
    • Give Constructive Feedback
      • Using Sandwich Or BOOST Models
    • Be Persuasive
      • Understand – ‘Away From’ And ‘Towards’ People
    • Be A Coach
      • Use Communication As A Learning Tool
  • DEALING AT A DISTANCE
    • On The Phone
      • Create A Positive Image Over The Phone
      • Observe Phone Etiquette
    • Use Emails Thriftily
      • Inboxes Are Getting Fuller
      • You Write Because You Have Got Something To Say
      • Don’t Use Emails As Avoidance
    • Practice Exercise
  • COMMUNICATING IN DIFFICULT SITUATIONS
    • Move From Conflict And Disagreement To Building Strong
      • Relationships
      • Focus On The Conversation
      • Say “No” Politely
      • Control Your Emotions
      • Resolve Difficulties By Not Butting In
      • Challenge Bad Behavior Not The Person
      • Listen Empathetically
      • Negotiation Skills To Resolve Difficulties
      • Avoid Judgment
    • Practice Exercise – Learning Game

 

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The Electronic Industry Citizenship Coalition’S Code Of Conduct V5.0 Gaps Analysis Training
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The Electronic Industry Citizenship Coalition’S Code Of Conduct V5.0 Gaps Analysis Training , .
 Enhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

The Electronic Industry Citizenship Coalition (EICC) is a group of companies working together to create a comprehensive set of tools and methods that support credible implementation of the Code of Conduct throughout the Electronics and Information and Communications Technology (ICT) supply chain.

The Electronic Industry Code of Conduct is a code which “provides guidelines for performance and compliance with critical CSR policies” and covers five main areas, i.e., Labor, Health and Safety, Environment, Management System and Business Ethics. The goal is to improve conditions in the electronics supply chain. Development of the Code was a multi-stakeholder effort, influenced by internationally-recognised standards. This training course may be used in its original presentation format or it may be customised by referring to the degree of business nature

 How Will You Benefit

This course is designed to provide meets the essential skills to each participants in order to identify gaps and implement necessary actions so that their business system able to adhere to the EICC’s Code of Conduct V5.0. Here are the learning objectives for the two (2) days training program; in which participants will be able to:

  • Understand the framework stipulated in the EICC Code of Conduct V5.0
  • Address the gaps between its current business codes of conduct against the EICC Code of Conduct V5.0 based on EICC gaps analysis checklist.
  • Identify measures to be taken in order to fulfill the EICC Code of Conduct V5.0 based on the EICC gaps analysis performed.
  • Prepare for the action taken in order to meet the EICC Code of Conduct V5.0.

Who Should Attend

Top Management, Management Representative, Management System Committee, Engineers, Internal QMS/ EMS/ OSH MS Auditors Note: Pre-Requisite Requirements to attend this course: Participants must at least had undergone for Understanding ISO 9001:2008, ISO 14001:2004, SA 8000:2008 and/ or OHSAS 18001:2007 Requirements Training, including understand the applicable legal and statutory requirements

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities, such as case studies and analysis.

Module

  • AN INTRODUCTION TO EICC V5.0
  • EICC CODE OF CONDUCT REQUIREMENTS
  • PERFORMING THE GAP ANALYSIS
  • ACTION PLAN FOR COMPLIANCE
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Kursus Keselamatan Forklift
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Kursus Keselamatan Forklift , .

 

 Kursus-Keselamatan-Forklift-hrdf-trainings

Introduction

Objektif Kursus Keselamatan Forklift selama satu hari ini adalah bertujuan untuk mencegah kecederaan dan mengurangkan kerosakan harta benda disebabkan kemalangan yang melibatkan operasi forklift. Kursus ini memberi pendedahan dan memberi latihan kepada pemandu forklift untuk mengendali forklift secara betul, membuat pemeriksaan harian, membuat selenggaraan dan mengendali forklift dengan selamat.

Pengendalian forklift secara melulu, kurangnya pengetahuan bagaimana mengendalikan forklift, tabiat buruk dan sikap tidak acuh boleh menyebabkan kehilangan nyawa, kecederaan kekal dan kerosakan besar kepada harta syarikat serta boleh menyebabkan penutupan operasi syarikat, seterusnya menjadikan hilang pekerjaan.

Kursus ini dapat membantu mengurangkan risiko berlakunya tragedi dan penderitaan akibat kemalangan, mengurangkan pembaziran terutamanya kerosakan akibat salah kendalian forklift serta dapat meningkatkan kecekapan keseluruhan syarikat dan meningkatkan produktiviti. Kemahiran pemandu atau pengendali forklift yang terlatih akan menjadi aset paling berharga untuk kejayaan syarikat dan masa depannya.

Sebuah forklift sangat bernilai dari segi harga dan kepentingannya untuk melancarkan operasi sesebuah syarikat, jika tidak dikendalikan dan diselenggara dengan betul ianya boleh menyebabkan kecederaan serius, kerosakan besar terhadap produk yang dikendalikan serta fasiliti warehouse, penyelenggaraan kos operasi syarikat yang tinggi.

How Will You Benefit

Setelah tamat program satu hari ini, perserta akan dapat:

  • Membiasakan diri dengan kaedah dan teknik pengendali forklift secara selamat
  • Menjadikan pemandu forklift lebih kompeten
  • Memahami bahaya dan risiko berkaitan operasi forklift
  • Ke arah menjadi pemandu forklift yang kompeten
  • Mengetahui kaedah dan penggunaan “forklift attachment”

Who Should Attend

Kursus ini sesuai untuk pemandu forklift dalam kawasan kerja.

Methodology

Program latihan interaktif dalam mana perserta akan mendapat butir pembelajaran daripada aktiviti yang dijalankan secara teori dan praktikal.

Module

  • KEPERLUAN PERUNDANGAN YANG BERKAITAN DENGAN PERSEKITARAN KERJA SELAMAT DI TEMPAT KERJA
  • PENGENALAN KEPADA FORKLIFT
  • KESELAMATAN FORKLIFT
  • PERSEDIAAN UNTUK PRAKTIKAL
  • OPERASI FORKLIFT
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Best Practices In Industrial Hydraulic Troubleshooting Technology
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Best Practices In Industrial Hydraulic Troubleshooting Technology , .

Introduction

Facing similar problems?

  • No system pressure, where do you look?
  • Can you replace a pressure compensated pump with a gear pump?
  • What is an acceptable level of vacuum at the inlet of a pump?
  • Do you know what work needs to be done but can’t quite figure out the hydraulic application to do it?
  • Do you have new problems pop up or old, chronic problems that never go away?

Then this program is for you. So much more than the typical theory and information course, this program offers real world solutions to your real world hydraulic problems. In the course, you’ll learn to focus on the troubleshooting process and the inspection and testing tasks that are part of a systematic approach to locating malfunctions and their underlying causes.

Objective

Upon completion of this programme, the participants will be able to :

  • Create and match a variety of hydraulic applications to the work to be performed
  • Properly test and inspect hydraulic systems
  • Diagnose system versus component problems
  • Distinguish problem “symptoms” from the actual “cause”
  • Apply a common-sense, systematic approach to Troubleshooting
  • Evaluate the cause and effect of changing or re-sizing system components
  • Recommend and implement change towards fixing problems

Who Should Attend

This program is targeted for Engineers, Supervisors, Technicians, Team / Line Leaders, Manager and all those involved in the design, operation and maintenance of the Hydraulic Systems

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Module

  • INTRODUCTION TO HYDRAULIC TROUBLE SHOOTING
  • BASIC TROUBLESHOOTING REQUIREMENTS
  • UNDERSTANDING THE LEAKAGE PROBLEMS WHICH IS COMMON IN ANY APPLICATION
  • IDENTIFY POSSIBLE CAUSES OF NOISY PUMPS AND CAVITATION
  • IDENTIFY THE DO’S AND DON’TS DURING HYDRAULIC TROUBLE SHOOTING AND MAINTENANCE
  • IDENTIFY POSSIBLE CAUSES OF NO SYSTEM PRESSURE, LOW SYSTEM PRESSURE
  • IDENTIFY AND LINK TEMPERATURE PROBLEM TO SYSTEM RUNNING HOT
  • COMMON CYLINDER PROBLEMS, SOLENOID FAILURES AND CREATING OIL MAINTENANCE PROGRAM
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Preparing Group Consolidation Under MFRS 3 And MFRS 10
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Preparing Group Consolidation Under MFRS 3 And MFRS 10 , .

Introduction:

Equity is not the sole determinant for control. Apply the principles of control, joint control and significant influence appropriately based guidance given in MFRS 10, MFRS 11 and MFRS 128.

The principles for the preparation of a set of consolidated financial statements are set out in MFRS 3 and MFRS 10 under different scenarios:

  • At business combinations
  • Post business combination

How Will You Benefit

Upon completion of this programme, the participants will be able to:

  • Enhance their consolidation principles
  • Address changes in group structures

Who Should Attend

  • Group Accountants

Methodology

Lecture cum practice and case studie examples

Module

  • INTRODUCTION TO MFRS 10, MFRS 3 (REVISED) AND MFRS 127 (REVISED)
  • PRINCIPLES UNDERLYING THESE REVISED STANDARDS – SCOPE AND OBJECTIVES
  • CONTROL REDEFINED UNDER MFRS 10
  • JOINT CONTROL UNDER MFRS 11
  • IDENTIFYING A BUSINESS COMBINATION
  • APPLYING ACQUISITION METHOD OF ACCOUNTING FOR A BUSINESS COMBINATION – FAIR VALUE ADJUSTMENTS AND GOODWILL ON CONSOLIDATION
  • RECOGNIZING AND MEASURING IDENTIFIABLE ASSETS ACQUIRED AND THE LIABILITIES ASSUMED IN A BUSINESS COMBINATION
  • ACCOUNTING FOR NON-CONTROLLING INTERESTS (NCI) OF AN ACQUIRE
  • APPROPRIATE CONSOLIDATION ADJUSTMENTS FOR A BUSINESS COMBINATION
  • POST-COMBINATION ACCOUNTING
  • STEP ACQUISITION AND PARTIAL DISPOSALS
  • COMPLEX GROUP STRUCTURES
  • RELATED STANDARDS TO APPLY
  • RECOGNITION CRITERIA FOR INTERESTS IN JOINT ARRANGEMENTS AND ASSOCIATES
  • EQUITY METHOD OF ACCOUNTING
  • IDENTIFYING HIGH AND LOW RISK COMPANIES
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Goods And Services Tax (GST) Accounting & Submission Of GST 03 Return
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Goods And Services Tax (GST) Accounting & Submission Of GST 03 Return
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Goods And Services Tax (GST) Accounting & Submission Of GST 03 Return , .
 Goods-And-Services-Tax-(GST)-Accounting-and-Submission-Of-GST-03-Return-hrdf-trainings

How Will You Benefit

Key learning areas covered during this course include:

  • Familiarize and learn about accounting issues on GST
  • Comprehend contents of GST- 03
  • Understand how to review the computer generated GST 03
  • Reconciling between GST data and accounting data

Who Should Attend

This program is suitable for Accountants and Account executives. This course is suitable only for participants with prior knowledge on the principles of GST

Methodology

This stimulating program will maximizes the understanding and learning through Presentation Notes, Case Studies and case exercises and Question and answer

Module

  • BASIC UNDERSTANDING OF GST
  • GST AND ACCOUNTS RELATED ISSUES
  • SESSION III GETTING PREPARED FOR GST
  • PENALTY AND FINES
  • IMPLICATION GST ON BUSINESS
  • SUBMITTING YOUR FIRST GST RETURN (GST 03)
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Managing Your Company Cash Flow
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Managing Your Company Cash Flow
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Managing Your Company Cash Flow , .
 Managing-Your-Company-Cash-Flow-hrdf-trainings

Introduction:

In today’s diverse and ever changing business environment, it is crucial for all managers, executives & officers to understand and appreciate the importance of cash flow management.

Acquisition of these skills would also enable these personnel to appreciate how their job function affects the cash flow of the organization, thus enabling them to better contribute towards the organisation’s cash flow.

How Will You Benefit

By the end of this workshop, participants should be able to:-

  • Understanding the importance of cash flow
  • Understanding the difference between profits and cash flow
  • Understanding the techniques of making long-term investment decisions for a healthy cash flow
  • Understanding the importance of managing working capital for a healthy cash flow
  • Understanding the importance of budgets as a planning and control tool for cash flow management
  • Understanding the in analysing financial statements with a view to improve the organisation’s cash flow.
  • Learn the budgeting skills.
  • Learn the skills in analyzing and selecting appropriate investment projects
  • Learn the skills in forecasting cash flow requirements
  • Learn the skills in monitoring cash flow

Who Should Attend

  • This program is suitable for Accounts Executives, Officers, Assistants & Accounts Clerks and Managers & Executives
  • Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through interactive, lectures, discussions, practical exercises & case study

Module

  • INTRODUCTION
  • CASH MANAGEMENT MODELS & FINANCIAL FORECASTING
  • MANAGING WORKING CAPITAL COMPONENTS
  • PREPARATION & PRESENTATION OF CASH FLOW STATEMENTS
  • BUDGETING – INTER-RELATIONSHIPS & PREPARATION
  • CAPITAL BUDGETING
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Disc Profile and Behavioral Interview Skills
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Disc Profile and Behavioral Interview Skills , .
Disc-Profile-and-Behavioral-Interview-Skills-HRDF-Trainings_a

Introduction

Discover What Drives You & How to Identify Top Talent – Improve Your Hiring ROI thru Understanding and implementing effective Behavioral Interviewing Techniques – and To Increase Your Company’s competitive edge.

“Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength, mastering yourself is true power.”

If you want to know the real holdbacks to your success, and how to align with your own true personality traits for not only achievement but a life of fulfillment – this training is for you. Learn how to better understand self and others behavioral styles & personality types: how to best integrate high-performance teams, and individuals who want to identify and maximize their personal strengths.

How Will You Benefit

Upon completion of this program, the participants will be able to:

Disc Profil

  • Take a closer look at each of your four behavioral styles
  • Being aware of your natural and adaptive behavioral styles
  • Understand how you like to communicate and be communicated with
  • Gain insights into how you can be more effective by understanding your behavior
  • Analyze your approach to problem-solving and obtaining results
  • Mark your approach to interacting with people
  • Be able to modify self and manager the other person’s personality

Behavioral Interview Skills

  • Initiate the role of competencies in developing optimal behavioral-based interview questions
  • Understand the components of optimal behavioral-based interview questions
  • The specific factors that determine optimal candidate responses
  • Possess an instinctive Lie Detector
  • Evaluate candidate responses

Who Should Attend

Managers, Supervisors, Executives who manage people and participants in the selection interviewing of manpower

Methodology

  • Interactive learning
  • Online assessment
  • Exploratory discussions
  • Role Play
  • Mind Power activation.

Module

  • WHAT IS DISC?
  • BEHAVIORAL INTERVIEWING SKILLS
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Kaunseling Dalam Pengurusan Disiplin
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Kaunseling Dalam Pengurusan Disiplin , .
 Kaunseling-Dalam-Pengurusan-Disiplin-HRDF-Trainings

How Will You Benefit

Setelah tamat program ini, para peserta akan dapat:

  • Memahami kepentingan sikap yang positif dalam pembangunan disiplin dalam organisasi.
  • Pembentukan sikap yang positif dalam membentuk suasana kerja yang harmoni.
  • Mengetahui dengan jelas kaedah dan fungsi serta kesan kaunseling dalam pengurusan disiplin dalam sesuatu organisasi.

Who Should Attend

Kursus ini adalah sesuai untuk Pemilik Syarikat, Pengurus Besar, Pengurus, Ketua Jabatan / Bahagian, Pengurus HR atau mana-mana personel yang menjalankan tanggungjawab HR dan Penyelia.

Methodology

Kursus ini akan disampaikan melalui ceramah interaktif.

Module

  • SIKAP
  • STRESS
  • KAUNSELING DI TEMPAT KERJA
  • PENGENDALIAN KAUNSELING
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Training Needs Analysis Workshop
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Training Needs Analysis Workshop , .
 Training-Needs-Analysis-Workshop-HRDF-Trainings

Introduction

Training needs analysis allows you to directly link the skills needed within the organisation with your current skill level. This one day training needs analysis course will equip you with the skills required to carry out a training needs analysis. You will be able to make recommendations and implement findings to ensure a good return on your training investment

How Will You Benefit

After this training needs analysis workshop participants will be able to prepare a plan for the identification of current and future training needs. Select and use information-gathering techniques effectively. Analyse the information to prioritise training needs. Produce a training plan showing solutions, priorities and benefit projections.

Who Should Attend

  • Suitable for Training Managers/Officers, Human Resource Managers/Officers and Operations and Line Management staff.
  • Level for Line Management staff and above

Methodology

This program is essentially participative Interactive discussion, lots of exercises and role plays simulating the TNA process.

Module

  • TRAINING NEEDS ANALYSIS (TNA)
  • CONDUCTING TRAINING NEEDS ANALYSIS
  • DATA GATHERING FOR TRAINING NEEDS ANALYSIS – METHODOLOGY
  • PRESENTATION AND ANALYSIS OF TRAINING PLANS – IMPRESSING THE MANAGEMENT
  • ANNUAL TRAINING CALENDAR
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Enneagram Profiling And Behavioral Interview (Managerial Program)
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Enneagram Profiling And Behavioral Interview (Managerial Program) , .

Introduction

An effective talent search and interviewing program that provide the end to end blue print of recruiting the right person. Synergized with Enneagram Personality Mapping technique to empower managers, HOD and HR personnel to identify right candidate through inner quality, true personality and behavioral pattern.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Knowing how to define JD and the required knowledge, skill and experience to recruit right for the job.
  • Mastering Behavioral Interview (BI) questioning technique that reveal applicant true self, attitude and belief system.
  • Mastering the principle of effective recruitment and knowing what to involve and when to involve.
  • Understand personality component to hire right for the position as well as a team context.
  • Understand the needs of task based quality, people based or direction based.
  • Mastering Personality Mapping technique for effective candidate screening and profiling.

Who Should Attend

This program is a must buy-in for HR or Recruitment Manager, department manager and Head of Department

Methodology

Program is deliver through Accelerated Learning Model, which involved high level of interaction between participants and trainers and among participants, with immediate application of knowledge and technique in group discussion and presentation.

Highly recommend for medium size of 10 to maximum 20 participants to allow sufficient level of interaction and involvement for 2 days workshop style program.

Module

  • RECRUITING TALENT WITH BEHAVIORAL INTERVIEW
  • CRITICAL SEARCH & SOCIAL PROFILING
  • ENNEAGRAM PEOPLE MASTERY TOOL
  • THE INTERVIEWING PROCESS
  • BEYOND THE INTERVIEW
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Human Resource Management For Non HR Personnel
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Human Resource Management For Non HR Personnel
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Human Resource Management For Non HR Personnel , .
 Human-Resource-Management-For-Non-HR-Personnel-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Apply the HR knowledge in the job
  • Understand the full spectrum of HR
  • Assume the HR responsibility of a small company

Who Should Attend

This program has been specially designed for non-human resource staff. It should particularly interest managers and executives who are in the technical and project functions, sales & marketing, R&D, finance and production areas

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Role plays, group work, video screening, case studies and discussion from individual experience

Module

  • THE ROLE AND SIGNIFICANCE OF HRM
  • HUMAN RESOURCES PLANNING
  • HIRING
  • INDUCTION AND ORIENTATION
  • COMPENSATION
  • PERFORMANCE EVALUATION
  • TRAINING
  • DISCIPLINARY MEASURES
  • OCCUPATIONAL HEALTH AND SAFETY
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Job Descriptions And Person Specifications – How To Write Them How To Use Them
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Job Descriptions And Person Specifications – How To Write Them How To Use Them
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Job Descriptions And Person Specifications – How To Write Them How To Use Them , .
 Job-Descriptions-And-Person-Specifications-How-To-Write-Them-How-To-Use-Them-hrdf-trainings

Introduction

Creating successful job descriptions can be an important part of your role as a Human Resource Specialist. Your organization’s job descriptions should be concise, clear, and correct. They also should follow a consistent format. The format and style for writing job descriptions might be different from any other type of writing that you do in your job. Writing job descriptions is not a complex process, but it requires following a basic format and including specific components

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Appreciate the need for job descriptions and person specifications
  • Understand the key components
  • Know how to write them
  • Produce them more efficiently
  • Understand the legal issues
  • Can use them effectively recruitment and selection, job evaluation and performance management

Who Should Attend

This course is designed for Executives, Officers, Team / Line Leaders, Supervisors, Managers and all employees who are involved in preparing job descriptions and person specifications.

Methodology

This stimulating program will maximizes the understanding and learning through lecture, case studies, games, role play and practical activities

Module

  • INTRODUCTION
  • RECRUITMENT AND SELECTION
  • PERFORMANCE MANAGEMENT
  • KEY COMPONENTS OF JOB DESCRIPTIONS
  • ELEMENTS OF COMPETENCY BASED JOB DESCRIPTIONS
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Essential HRM Skills For Non-HR Managers and New HR Personnel
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Essential HRM Skills For Non-HR Managers and New HR Personnel , .
 Essential-HRM-Skills-For-Non-HR-Managers-and-New-HR-Personnel-hrdf-trainings

Introduction

The evolvement of employees today from ‘yester-years’ have created a new gap for the modern Managers. Today, it is imperative for all Managers, albeit those involved directly with Human Resource matters and those indirectly involved, through their roles as Superiors, to be aware of all aspects of Human Resource Management.

Human Resource Management is no longer a simple task. Today, employer-employee relationship has become complex, governed by various legislations which need to be understood and which employers must conduct their employees’ relationship within the parameters. Therefore, it is crucial that anyone involved in Employees Supervision and Management, to be aware of the basic interpretations of the Labour Laws.

This programme is customized to cultivate the necessary basic Human Resource Management skills for non-HR personnel as well as those newly promoted or newly recruited HR personnel

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the role and functions of HRM in an organization
  • Know the main recruitment and interview methods
  • Know how to design interview questions and conduct interview to get the right employees
  • Identify KRA / KPI with subordinates
  • Understand the importance of Pay Equity
  • Know the basic disciplinary process
  • Importance of Counseling and Managing Subordinates
  • Understand the importance of Disciplinary enforcement & management and its correlation with employee motivation
  • Comply with the relevant Employment Act
  • Know how to avoid ‘breaching’ the Employment legislations and Employees Contracts
  • Protect your Company’s Integrity

Who Should Attend

Non-HR Managers / Executives / Supervisors, Human Resource Executives / Supervisors / Assistants, Line Managers/Executives / Supervisors, Newly appointed Human Resource Managers and anyone with subordinates

Methodology

Interactive lectures, Group Discussion, Team Experiential Learning and Case Studies

Module

  • INTRODUCTION
  • RECRUITMENT / INTERVIEW / SELECTION
  • UNDERSTANDING RELEVANCE OF EMPLOYEE DEVELOPMENT PROGRAMME
  • PERFORMANCE MANAGEMENT AND APPRAISALS
  • EMPLOYMENT ACT 1955
  • APPLICATIONS AND EMPLOYMENT
  • COMPENSATION AND BENEFITS
  • DISCIPLINARY AND TERMINATION OF EMPLOYMENT
  • EMPLOYEE RELATIONS
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The Art Of Management – Essential Skills For Managers
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The Art Of Management – Essential Skills For Managers , .
 The-Art-Of-Management-HRDF-Trainings

 How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Improve their knowledge and skills needed to be an effective manager
  • The right management style and what works for individuals
  • Work on productivity and the right motivational skills needed
  • Improve their problems solving skills
  • Understand their important roles they play in their respective organizations

Who Should Attend

  • This program is suitable for Customer Care Officers, Executives, Senior Executives, Assistant Managers, Managers and everyone who has a stake in the organization’s teamwork
  • Level for Customer Care Officers and above

Methodology

The method of learning would include Interactive, Dynamic Presentations, Group Activities, Sample data /tools and Business games /simulators

Module

  • THE ART OF LEADERSHIP COMMUNICATIONS
  • THE ART OF DELEGATION
  • THE ART OF TIME MANAGEMENT
  • THE ART OF PLANNING & STRATEGY
  • THE ART OF PLANNING & STRATEGY
  • THE ART OF PEOPLE MANAGEMENT
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Inner Mastery, Collective Growth 5 – Leadership And Influence
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Inner Mastery, Collective Growth 5 – Leadership And Influence , .
 Inner-Mastery-Collective-Growth-5-Leadership-And-Influence-HRDF-Trainings

Introduction:

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Participating
  • Explain leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

Who Should Attend

Managers, senior executives, supervisors, community leaders, NGOs.

Methodology

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities

Module

  • THE EVOLUTION OF LEADERSHIP
  • SITUATIONAL LEADERSHIP
  • A PERSONAL INVENTORY
  • MODELING THE WAY
  • INSPIRING A SHARED VISION
  • CHALLENGING THE PROCESS
  • ENABLING OTHERS TO ACT
  • ENCOURAGING THE HEART
  • BASIC INFLUENCING SKILLS
  • SETTING GOALS
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Achieving Impact As A Leader: Women in Management
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Achieving Impact As A Leader: Women in Management , .

Introduction

In the era where highly competent managers, executives can thrive and move rapidly up the corporate ladder – quality, leadership, clear communication, and the highest level of integrity and ethics are the cornerstone for a successful career.

This course provides valuable, useful information to enhance your feminine strengths, and will show you how to use your unique talents become the best leader possible, both on the job and in your personal life.

  • Take responsibility and You Take the Lead – People will give you responsibility
  • Take responsibility for your work & life – the good and the bad
  • Take responsibility for your health and well-being

Objective

Upon completion of this programme, the participants will be able to :

  • Gain a better understanding of the importance of flexibility in leadership
  • Improve our working relationships
  • Work in partnership with our boss
  • Be a solution-minded leader
  • Raise our team’s performance
  • Communicate with impact
  • Manage and undress our stress
  • Balance Career and Home
  • Build our Personal Brand

Who Should Attend

This program is suitable for executives, supervisors and manager

Methodology

This stimulating program will maximizes the understanding and learning through dynamic, highly interactive and engaging presentation, exploratory discussions and visual learning, experiential, reflective and learning activities and practices.

Module

  • CHARACTERISTICS OF EFFECTIVE LEADERS
  • LEADERS ARE PROBLEM SOLVERS
  • DEVELOPING PERSONAL POWER
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Out Of The Box Thinking Skills
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Out Of The Box Thinking Skills , .
 Out-Of-The-Box-Thinking-Skills-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

Out of the Box Thinking Skills training is designed to teach you the processes of creative thinking using a tool-kit of practical creativity techniques. You will discover your personal creative thinking style in order to select the thinking tools which will harness your personal creativity. It is a highly practical course which focuses on teaching you how to be more creative in your everyday work environment. This means that you will be able to brainstorm new ideas on demand, whether you are working on your own or in groups.

How Will You Benefit

To help participants to:-

  • Define what creativity really is
  • Understand how the brain works
  • Identify the barriers to creativity at work
  • Discover your thinking style pattern
  • Evaluate your thinking process
  • Apply tools to creative thinking
  • Learn to think like Steve Jobs
  • Critically address workplace scenarios

Who Should Attend

This course is suitable for engineers, managers & those involved in R&D

Methodology

This stimulating program will maximize understanding and learning through interactive lectures, discussions, case studies, games and self-assessment.

Module

  • CREATIVITY DEFINED
    • Establish the True Meaning of Creativity – Challenging Status-Quo
    • Brain and its Neurons and its Role in Generating Ideas
    • Left & Right Brain Distinction
  • BARRIERS TO CREATIVITY
    • Identifying Intrinsic and Extrinsic Barriers to Creativity at a Personal and Professional Level
    • Circumventing Past Barriers to Enhance Creativity
    • Using Barriers as a Catalyst to Creativity
  • THINKING PROCESSES
    • 3 Thinking Patterns – Association, Linking, Connecting
    • Thinking Process Evaluation – A Checklist to Value Thinking Outcomes
    • Thinking Styles Self-Assessment – Sensor, Thinker, Feeler & Intuitor
  • THINKING SYSTEMS
    • Mind Mapping by Tony Buzan
    • Brainstorming
    • Six Thinking Hats by Edward De Bono
    • Creativity the Steve Jobs Way
  • APPLYING CREATIVITY TO ACHIEVE INNOVATION AT WORK
    • Identification of Room for Creativity at the Workplace
    • Putting the Blueprint in Place
    • Communicating Creativity the Right Way
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Dare To Be Great
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Dare To Be Great , .
 Dare-To-Be-Great-HRDF-Trainings

Introduction

Pumped-up session, reality sinks in. We go back to our mediocrity, routine and unexciting life. At times, it’s bitter to accept it, but deep down you know what that speaker said is true. You know you are meant to do great things. Each morning when you look at the mirror, all dressed for work, it’s there. Each time you drive to work, you caught a glimpse of yourself in the rearview mirror, it’s there. Every month end when you receive your paycheck, it’s there. It’s telling you that you deserve better out of life. It’s telling you that you are destined for greatness!

The question is….do you dare to claim this greatness?

This self-discovery 2-day training, Dare To Be Great, has an underlying real life story that echoes within us the infallible determination of human spirit. From the metaphor, each chapter equips the audience with key learning points on mindset strategies, empowering beliefs and thought-provoking statements. Audience will take a step back and look at themselves – their purpose, mission, belief, habits and potential – and make a conscious choice to aim for something better for themselves

 How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Have a clearer view of your current behavioural and thoughts blueprint and be the master of your thoughts
  • Understand the secrets of success
  • Setting compelling goals that you are totally motivated to achieve
  • Taking personal responsibility for the changes you want to create
  • Become more driven by instilling purpose in your daily activities
  • Proactively move out of comfort zone
  • Creating empowering beliefs about yourself
  • Redefine time
  • Using feedback to step up to the next level

Who Should Attend

This program is suitable for Aspiring adults, Professionals, Business owners and Anyone with a solid belief that there is more in them.

Methodology

This dynamic and highly interactive workshop is with a combination of techniques to ensure that the participants are engaged and challenged to stimulate results.

Participants can expect:

  • NLP Techniques for Personal Empowerment
  • Dynamic presentations
  • Video reviews
  • Experiential activities
  • Individual and group reflections
  • On-the-spot coaching and intervention
  • Inspirational messages that motivates

Module

  • INTRODUCTION & EXPECTATION SETTING
  • THE GREY ZONE
  • RESULTS OR EXCUSES
  • WHAT WOULD YOU DO IF YOU KNEW YOU COULDN’T FAIL?
  • FOCUS ON WHAT YOU WANT
  • WHO AM I?
  • BELEVE YOU CAN
  • YOU HAVE ALL YOU NEED TO SUCCEED
  • REDEFINE TIME
  • THE POWER OF OUR EMOTIONS
  • STEP UP WITH FEEDBACK
  • YOUR PROUDEST MOMENTS
  • AN INSPIRATIONAL CLOSE
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Effective Communication With Colour Personality & Colour Therapy
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Effective Communication With Colour Personality & Colour Therapy , .

Introduction

This training offers the insight of colour numerology through the discovery of each team member’s ‘Life Colour’ and how they can benefit from understanding the personalities of the people they work with. Why? Because personality is the driving force behind what motivates people, how they interact and contribute in team environments, how they problem solve, how they view and manage time and how they manage tasks and task loads, and it determines the strengths and leadership qualities they bring to the workplace.

Objective

Upon completion of this program, the participants will be able to:

  • Discover their personal ‘ Life Colour’ and its characteristics
  • Find out which colours work for them and which colours should be avoided
  • Increase productivity through effective team communication using the language of colour
  • Handle workplace and conflicts tactically by understanding the core characteristics of each colour personality
  • Match employee’s strengths with tasks and tasks loads for maximum productivity and job success
  • Learn basic colour therapy remedies to enhance the desired colour attributes & goal setting

Who Should Attend

This course is suitable for Junior Managers, Executives, Officers, Team / Line Leaders and Supervisors

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities.

Module

  • INTRODUCTION TO COLOUR THERAPY
  • FIND OUT YOUR LIFE COLOUR
  • ATTRIBUTES OF THE NINE (9) COLOUR PERSONALITY
  • SETTING GOALS WITH COLOUR THERAPY
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Emotional Intelligence
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Emotional Intelligence
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Emotional Intelligence .
emotional-intelligence-hrdf-trainings

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Recognize factors that affect Emotional Intelligence
  • Gauge Emotional Intelligence level
  • Prevent communication from breaking down by using Emotional Intelligence
  • Understanding self and what others think of them
  • How Emotional Intelligence can actually hinder or help

Who Should Attend

This program is designed for Managers, Head of Department, Team Leaders, Line Leaders, Executives and Supervisors

Methodology

This is a highly interactive training programme, whereby participants are to gain the learning points through experiential activities

Module

  • INTRODUCTION: CORE DEFINITIONS
    • Brain, Mind, Behaviour
    • Emotions
    • Functionality
    • Motivation
  • EMOTIONS
    • Pathology Of Emotion
    • Types Of Emotion
    • Altered Emotion
    • Emotional Rationalization / Transference Issues
  • EMOTIONAL INTELLIGENCE
    • Defining Emotional Intelligence
    • Emotional Intelligence
    • Measures Of Emotional Intelligence
      • Self-Reporting Measures
      • Ability Based Measures
      • Nancy Gibb On Emotional Intelligence
  • CRITICISMS
    • Is Emotional Intelligence Another Measure Of Personality?
    • Could Results Of Measurement Be Faked?
  • BASIC COMPONENTS OF EMOTIONAL INTELLIGENCE
    • Self-Awareness
    • Managing Emotions
    • Motivation
    • Empathy
    • Social Skills
    • Applications
  • EMOTIONAL INTELLIGENCE & LEADERSHIP SKILLS
    • Understanding Your Thought Processes
    • Developing Emotional Literacy
    • How To Recognize Your Auto Response Mechanism
    • Emotional Intelligence And Personal Motivation
    • Recognizing The Emotional State Of Others
    • Understanding Different Roles And Approval
    • Developing Rapport
  • HEART, MIND: LOVE VERSUS FEAR
    • Impact Of Fear
    • Impact Of Love
    • Taking Advantage Of Positive Reinforcement
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Effective PDCA Management
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Effective PDCA Management , .

Introduction

The course is designed on a proven problem solving model; known as PDCA (Plan-Do-Check-Act). The technique was addressed by Dr.Edward Deming in several of his publications, as a result, the PCDA is also commonly known as “Deming Cycle.” The basic concepts of PDCA have been integrated and served as the foundation for most of the advanced problem solving and improvement methodologies, such as Six Sigma Breakthrough Strategy and Lean Manufacturing.

In other words, the understanding of the PDCA management concept and its related tools is pre-requisite for any continual improvement deployment initiatives.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • What is the PDCA continual improvement model and how it can be effectively utilized in the problem solving and improvement initiatives.
  • Common techniques that are associated with each phase of the PDCA continual improvement model.
  • How each techniques are utilized and incorporated into the overall continual improvement framework.

Who Should Attend

This course is designed for all personnel, from managerial to supervisor level who need to be equipped with a thorough understanding of the management and deployment of PDCA continual improvement strategy, tools, and techniques.

Methodology

This programme involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Module

  • INTRODUCTION
    • Introduction of PDCA Concepts & Benefits
    • What are Improvements Tools?
    • What are the tools?
    • Quality Control Circles
    • Training objective
    • What are problems?
    • How to solve problems
    • Systematic approach: PDCA (PLAN, DO, CHECK, ACT) cycle
    • Identifying a problem – problem statement
    • Set measurable goals
    • Process mapping
  • PLAN PHASE – DATA COLLECTION
    • Effective improvement tools techniques for data collection
    • Checksheet
    • Checksheet workshop
    • Graph
    • Graph workshop
    • Histogram
    • Histogram workshop
  • PLAN PHASE – IDENTIFY PROBLEMS
    • Pareto diagram
    • Pareto diagram workshop
    • Set target
    • Set strategy
    • Data collection and problems identification workshop
  • PLAN PHASE – IDENTIFICATION AND ANALYSIS OF ROOT CAUSES
    • Flowchart analysis
    • Flowchart analysis workshop
    • Cause &Effect Diagram
    • Cause &Effect Diagram workshop
    • 5 Why analysis
    • 5 Why analysis workshop
    • Relationship Diagram
    • Relationship Diagram workshop
    • Inter-relationship Diagraph
    • Inter-relationship Diagraph workshop
    • Scatter Diagram
    • Scatter Diagram workshop
    • Hypothesis setting
  • PLAN PHASE – PLANNING THE IMPROVEMENT
    • Generating ideas (brainstorming)
    • Reporting ideas
  • DO PHASE – IMPLEMENTING IMPROVEMENT
    • Carrying out ideas
    • Using poka-yoke
    • Visual management
    • On Job Training
  • CHECK PHASE
    • Measure results (using tools like graphs, pareto)
    • Control charts
    • Key performance indicators
    • Improvement and results workshop
    • Review effectiveness – hypothesis setting
  • ACT PHASE
    • Standardization
    • Presentation
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ISO 14001:2015 Awareness Training
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ISO 14001:2015 Awareness Training , .
 ISO-14001-2015-Awareness-Training-HRDF-TrainingsEnhancing-Your-Presentation-Skills-hrdf-trainings

Introduction

ISO 14001, revised after several years, last saw revisions in 2004. ISO revised the standard in July 2015. ISO 14001 is one of ISO’s most important standards, with many major purchasers requiring suppliers to hold a certificate.

For organizations which have been implementing ISO 14001:2004, with the revision to the ISO 14001 standards to the potential new ISO 14001:2015, a review of the environmental management system will be required to adapt to new requirements.

In this training, through group activities and individual participation you will understand what is needed for the new ISO 14001:2015. Most of all you will learn how to complete it efficiently and how it will benefit you and your company.

 How Will You Benefit

  • Upgrade an existing environmental management system to meet 14001:2015 requirements.
  • Differentiate between the purpose and intent of the 2004 and new 2015 standards.
  • Use words new to the potential new ISO 14001:2015.
  • Aware and understand the latest ISO 14001:2015 requirements.
  • Distinguish the main difference between ISO 14001:2004 and the new ISO 14001:2015 EMS requirements.
  • Conclude the major impact of potential ISO 14001:2015 requirements to their own ISO 14001:2004 EMS.
  • Formulate the transition plan when ISO 14001:2015 published in near future

Who Should Attend

This course is suitable for Managers, QMRs, QMS Committee Members, Internal QMS Auditors, Engineers, Executives, Officers, and those who are involved in the organizations’ quality management systems implementation.This course is intended for company personnel who are considering the development and implementation of a Environmental Management System that meeting ISO 14000 (or equivalent environmental system standards) to achieve third party certification, and is particularly relevant to the ISO 14001 steering group representative

Methodology

This programme involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique

Module

  • BACKGROUND TO CHANGES
  • CONTEXT OF THE ORGANIZATION
  • LEADERSHIP
  • PLANNING FOR THE EMS
  • SUPPORT
  • OPERATION
  • PERFORMANCE EVALUATION
  • IMPROVEMENT
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ISO 9001:2008 Audit Kualiti Dalaman
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ISO 9001:2008 Audit Kualiti Dalaman .
iso-9001-2008-audit-kualiti-dalaman-hrdf-trainings

Introduction

Program in bertujuan memberi kemahiran melakukan audit kualiti dalaman sistem pengurusan kualiti berpandukan kepada Standard ISO 19011 “Guidelines For Auditing Quality Management Systems”

How Will You Benefit

Program ini menyediakan kepada peserta seperti berikut;

  • Pemahaman mendalam keperluan Standard ISO 9001:2008
  • Pemahaman tanggungjawab auditor dalaman
  • Merancang dan melaksana audit dalaman yang berkesan
  • Memahir diri dengan teknik audit yang berkesan
  • Menilai dan melapor keputusan audit dalaman
  • Menilai semula tindakan pembetulan yang dilaksanakan

Who Should Attend

Kakitangan yang terlibat dalam melakukan audit dalaman termasuk pengurusan kanan, pengurus, penyelia dan staf, wakil pengurusan kualiti dan auditor dalaman

Methodology

Program ini akan disampaikan melalui Syarahan bilik kuliah, Perbincangan dan persembahan kumpulan, Kajian kes, lakon peranan and Latihan

Module

  • KEPERLUAN AUDIT DALAMAN ISO 9001:2008
  • STANDARD ISO 9001:2008
  • KEPERLUAN AUDIT DALAMAN ISO 9001:2008
  • PENGENALAN AUDIT DALAMAN
    • Terma dan Definisi Jenis Audit
  • PELAKSANAAN AUDIT KUALITI DALAMAN
    • Alatan Pengurusan Untuk Penambahbaikan
    • Enam Prinsip Pengauditan
    • Tata Susila Pengauditan
  • KOMUNIKASI BERKESAN
    • Teknik Menanya Soalan
    • Teknik Menerima Jawapan
  • LANGKAH PERANCANGAN DAN PELAKSANAAN AUDIT DALAMAN
    • Langkah Perancangan Dan Pelaksanaan Audit
    • Rancang Dan Jadual Audit
    • Beritahu Audit
    • Laku Persiapan Aktiviti Audit
    • Laku Penerangan Pra-Audit
    • Laku Audit
    • Sedia Dan Edar Lapouran Audit
    • Laku Penerangan Pasca Audit
    • Laku Tindakan Pembetulan Dan Pencegahan
    • Laku Susulan Audit
    • Tutup Kes Audit

 
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Having An Entrepreneurial Mindset For The Corporate Leader
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Having An Entrepreneurial Mindset For The Corporate Leader , .
 Having-An-Entrepreneurial-Mindset-For-The-Corporate-Leader-HRDF-Trainings

Introduction

This programme aims to address the importance of having an entrepreneurial mindset in business. As a leader or in corporate management, one can no longer afford to think like an employee. In today’s competitive business world, organisations’ employees have to learn to equip themselves with business updates and developments, being creative and visionary, as well as being far sighted.

This 2 day workshop gets the heads and senior managers to think as an entrepreneur and be able to lead their team like an entrepreneur.

This programme will empower participants with personal empowerment, effectiveness and communication skills to motivate themselves, others and understand the overall fundamental human needs. This programme covers both interpersonal as well as intra personal communication skills. How we relate to others is a reflection of how we relate and understand ourselves.

This programme will be excellent for those who have to excel in their lives, lead others, set an example, and manage team mates to reach a goal. The Accelerated Learning Technology used in this course is unique to the brand of the workshop as participants learn 400% faster than any other courses.

This workshop is designed to help participants to be proactive, responsible and empowered. Every participant will benefit from this training by learning how to live a happy and contented life while achieving personal and professional goals. Companies or organizations will benefit by having motivated, focused, confident employees who know how to bring added value to their work

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Undertake the roles of the empowered person, team member and leader, it is essential to understand oneself, be self-motivated, and understand the importance of spiritual quotient.
  • Understand the mindset of an entrepreneur
  • Adeptly converse and network with others
  • Empower them to improve themselves and as a result become better leaders, team members & individuals
  • Being creative and identifying business opportunities
  • Develop an aura of charisma and influence

Who Should Attend

This program is suitable for Executives, Managers, Decision Makers, Sales Managers, Head of Departments, Project Leaders, and all those who are responsible to be proactive in generating business and income for the organization.

Methodology

Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include:

  • Modelling
  • Games
  • Simulations
  • Metaphors
  • Role-Plays
  • Projects
  • Individual Reflections
  • Group Discussions
  • Physical Activities

True learning occurs through discovery. The various methods used in the programme allow you to be fully involved in the process and discover the learning for yourself. Once you discover, you learn and you take ownership of the learning.

Module

  • INTRODUCTION
  • YOUR WHOLE BEING TRANSFORMATION
  • THE POWER WITHIN YOURSELF !
  • THE POWER OF YOUR MIND
  • CREATING A VISION
  • BUSINESS ETHICS AND PRINCIPLES OF SUCCESSFUL ENTREPRENEURS
  • CHARACTERISTICS OF ENTREPRENEURS
  • ENTREPRENEURS TAKE ON BUSINESS AND SOCIAL RESPONSIBILITIES
  • ETHICAL DECISIONS
  • UNDERSTANDING PEOPLE
  • INFLUENCING SKILLS
  • PERSONAL EMPOWERMENT
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The Trusted Advisor – Strategic Key Account Management In Action
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The Trusted Advisor – Strategic Key Account Management In Action , .
 The-Trusted-Advisor-Strategic-Key-Account-Management-In-Action-HRDF-Trainings

Introduction

“We want every single dollar of the client’s budget,” that’s the CEO’s battle-cry. To achieve that objective, romancing the customer by solving their problems is the best strategy. Selling solutions to their problems is now a better alternative to selling products. This program goes straight into managing key customers — the nuts and bolts, the how-to’s, the processes, the standard operating procedures — so that every sales efforts ends in confirmed orders by customers, and no sale slips through the fingers

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Understand the differences between being product centric and solution centric
  • Understand why people buy only what they want to buy, and when they are ready to buy
  • Learn how to make prospects call you and say they want to buy from you
  • Discover the various “pull” prospecting strategies
  • Understand the power of industry associations
  • Learn how to tap on the power of Centers of Influence
  • Discover how to create credibility in prospects’ minds
  • Learn the various tactics of benefit selling
  • Put on your customer’s hat and experience what they go thru in a buying process
  • Be introduced to Strategic Selling — basis of executive level professional selling
  • Learn how to turn business-to-business selling into a science and a project
  • Learn the Strategic Sales Process
  • Identify key players in a complex buying situation
  • Learn the S.U.S.U. model
  • Learn how to gain access to the key decision maker
  • Know how to diagnose a prospect’s problem or pain
  • Learn how to help prospects see (and admit that they have) problems
  • Learn how to tactically diagnose prospects’ problems that your products / services can solve
  • Develop the problem cycle within the organization
  • Learn what to do if the prospect favors your competitor
  • Learn how to handle (and change) prospects’ specification lists that were developed by your competitor
  • Be introduced to the Tactical Sales Process — the Pain-Pleasure Tactical Selling Model
  • Understand the psychology of objections
  • Learn how to analyze the John Hammond objection busting strategy
  • Know how to deal with “price” objections
  • Learn how to manage the sales process as a project
  • Know how to help customer reach final decision

Who Should Attend

This course is designed for Sales persons, sales managers, marketing managers. In short, your entire sales and marketing team

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, role modeling, humor, kinesthetic exercises, super learning inducement / stress release exercises, subconscious mind conditioning activities and video clips

Module

  • SMALL GROUP DISCUSSION: CHALLENGES & PROBLEMS I FACE WHEN I SELL TO CORPORATE CUSTOMERS
  • STRATEGIC SELLING — BASIS OF EXECUTIVE LEVEL PROFESSIONAL SELLING
  • INTRODUCING CUSTOMER-CENTRIC PROBLEM-SOLVING SOLUTION SELLING
  • THE F2F (FACE-TO-FACE) TACTICAL SALES PROCESS
  • EFFECTIVE COMMUNICATION SKILLS FOR KEY ACCOUNT MANAGEMENT
  • THE PSYCHOLOGY OF OBJECTIONS
  • HELPING CUSTOMER REACH THE DECISION
  • “WE WANT EVERY SINGLE DOLLAR OF CLIENT’S BUDGET”
  • MOMENTS OF TRUTH IN KEY ACCOUNT MANAGEMENT
  • THE CUSTOMER ENGAGEMENT PROCESS
  • COMPLAINTS, COMPLAINTS, COMPLAINTS
  • HOW TO MAKE PEOPLE CALL YOU AND SAY THEY WANT TO BUY FROM YOU –PULL PROSPECTING
  • SETTING UP A SYSTEM TO HARNESS THE POWER OF PULL PROSPECTING
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Teknik-Teknik Jualan Yang Berkesan
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Teknik-Teknik Jualan Yang Berkesan , .
 Teknik-Teknik-Jualan-Yang-Berkesan-HRDF-Trainings

Introduction

Asas-asas Kejurujualan adalah satu program khas yang telah di rekabentuk untuk membuka MINDA para peserta bagi mempelajari lebih mendalam elemen-elemen yang menyumbangkan kepada profesion kejurujualan. Disamping itu para peserta juga akan diberikan latihan-latihan yang berbentuk “Hands On” dalam mengendalikan tugasan sebagai seorang jurujual.

Para peserta juga akan dapat mengetahui strategi jualan dengan menggunakan pendekatan NLP (Neuro Linguistik Programming) yang mampu untuk memberikan keberkesanan yang kuat dan terbukti digunakan oleh ramai jurujual-jurujual yang berjaya di dunia

How Will You Benefit

Setelah tamat program ini, peserta akan dapat:

  • Pendedahan kepada asas-asas kejurujualan
  • Memupuk kemampuan keyakinan diri
  • Memahami etika profesion sebagai jurujual• Melaksanakan tugasan dengan lebih mantap dan berhemah
  • Melatih penghasilan aktiviti jualan

Who Should Attend

  • Pengurus, jurulatih, jurujual, pentadbiran jabatan jualan dan pemasaran
  • Peringkat ini sesuai untuk Jurujual dan keatas

Methodology

Program ini mempunyai pendekatan secara latihan ‘hands on’ dimana para peserta akan dilatih dalam setiap perincian dalam melaksanakan tugasan sebagai seorang jurujual yang berkesan serta mementingkan penghasilan dari aktiviti jualan. Pembahagian masa akan merangkumi 30% teori dan 70% praktikal

Module

  • MEMBINA KEYAKINAN DIRI DALAM KETERAMPILAN DAN BERKOMUNIKASI
  • PENGUASAAN SUARA
  • PENGUASAAN BAHASA ANGGOTA
  • MEMAHAMI ‘POIN-POIN JUALAN’
  • TEKNIK-TEKNIK MENJUAL
  • NEURO LINGUISTIC PROGRAMMING – RPS
  • PRAKTIKAL HANDS ON JURUJUAL
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